My husband brought my 2019 Subaru Forester Sport in on Monday to have the tires switched. What…read moreshould have been a routine service turned into an extremely disappointing and costly experience. When the work was completed, we were initially told that two lug nut studs had cross threaded. After inspecting the vehicle ourselves, it became clear that every lug stud had been cross threaded. Rather than taking responsibility for the damage that occurred during the service, the staff repeatedly insisted that they were not at fault. Ironically, throughout every conversation, they continually emphasized that Subaru lug studs are well known for being easy to cross thread. If they are aware of this common issue, then they should also be aware of the proper procedures required to prevent it. Lug nuts should be started by hand for several turns before any tools are used, and the final torque specification for this vehicle is 89 ft-lbs. These precautions exist for a reason. Failing to follow them can easily result in damaged studs. I first spoke with David, who repeatedly gave the same explanation without addressing any of my concerns. I then spoke with Micah in person and requested to review the security footage so I could see how my vehicle had been handled. Instead of taking my request seriously, he chuckled , answered the phone to help another customer, then returned and asked if I wanted to schedule an appointment to have the damage repaired. I found that response incredibly dismissive and unprofessional. To make matters worse, I was quoted approximately $90 per stud to repair damage that occurred while my vehicle was in their care, bringing the estimated repair cost to nearly $1,800 for every lug nut stud . Fortunately, I have the knowledge and ability to replace the studs myself, so I am only spending around $100 on parts. Most customers would not be in that position and would be forced to pay an enormous repair bill for something they did not cause. I have documented everything, including photographs of the damaged studs and records of my conversations with the staff. What is most upsetting is not simply that the damage occurred, mistakes can happen in any business. What is unacceptable is the complete refusal to acknowledge the possibility that it happened during their service, the dismissive treatment I received when I asked reasonable questions, and the expectation that I should pay to correct the damage. I have never experienced such poor customer service. A reputable business stands behind its work, accepts responsibility when mistakes are made, and works toward a fair resolution. Instead, I was met with denial, repeated excuses, and a complete lack of accountability. Because of this experience, I cannot recommend this shop to anyone, especially Subaru owners. I will be sharing my experience anywhere I can in the hope that other customers do not find themselves facing the same unnecessary expense and frustration.

Disappointed & Frustrated If I could give zero stars I…read morewould! We had a deeply disappointing experience at Big O Tires involving the store manager, Samuelito Luna. Despite having a road hazard warranty, our claim was denied based on an incorrect tread depth measurement. Samuelito told my daughter to "go home and show her dad how to measure a tire," using a clearly inaccurate method that benefits the store. We have a recording to him admitting he told my daughter that! Samuelito Luna is training his staff the wrong way to measure tire tread!! YOU DO NOT MEASURE AT THE WEAT BAR! When my husband returned with her the next morning to clarify the mistake, the discussion escalated, and Samuelito refused to refund the cost. His only offer was that he might speak to the owner and maybe we'd see a refund next week. That's not accountability--it's deflection. Was my husband angry, yes, but he started the whole conversation calm but firm. As my husband and daughter were leaving Samuelito then proceeded to tell my husband, "Don't worry, I'll see you around". This experience has left us feeling misled and disrespected. Customers deserve honesty, not questionable measuring tactics and evasive customer service. We hope the owner chooses to take this seriously and restore some trust in their brand. DO NOT GO HERE! THIS PLACE IS A STRAIGHT SCAM!!!!!

My father's car had a battery issue and upon my attempt to fix it, I discovered I was out of my…read morerealm. And naturally my dad needed his car for church services later that day. I frantically called a couple of nearby shops but no one could guarantee a speedy repair...but Tire Choice told me to bring it down and they would do their best to get me in and out as fast as possible. Mission Accomplished! Brad and his team did a great job. If we need other work done to his car, we will be back.

I dropped in to get a tire fixed -- a screw was going through the tread. The repair was completed…read moreon schedule (about a half hour) and on budget. The staff was pleasant.

Went off roading in my Bronco and got a slow leak in right front tire. Spoke with Sidney on the…read morephone, who said to bring it in (no appt), should take no more than 20 minute. She was absolutely correct. They did a great job, speedy and polite. The REFUSED payment. Even refused a $20 tip. What a fantastic experience!

This location is the best of the Big Os in the Treasure Valley! The staff are awesome, friendly and…read moreprofessional. They know what they're doing and they communicate clearly about what work is required and how long it will take. Also, they are the only location that has nitrogen gas for your tires.

Been a long time customer, so i came in to order some tires the other day and was treated with…read morenothing but disrespect. Wanted to go up a size from a 35x12.50r20 to a 37x13.50r20 and Kept getting deer in the headlight looks and kept making insinuations that I'm am not knowledgeable of my own truck and what wheel/tires it can fit. I will not be bringing my truck here anymore, the new owner is an asshole. Thanks for the free sticker though.

These guys did an amazing job on installing a 3.5" Rough Country Lift kit on my truck. Also…read morere-torqued it after 500 miles for free. Harrison did a great job on the install. All the guys who work there are very knowledgeable and super friendly and engaging. They moved from their old location to right across the street from my neighborhood. I'm glad they did. They are now my go to tire shop.

Dan is an honest mechanic who stands behind his work. Support Star Tire & Automotive!read more

I really wanted to like this place. I think it has been in Star a long time and is generally well…read morereviewed. Unfortunately, my experience was disappointing. Found a nail in my wife's driver side rear tire this morning around 9, a slow leak at 26 psi for a 32 psi tire. Called around and found a few places that could do the repair today. Two were in Star, and one of them wouldn't be able to repair the tire until 3 or 4 pm. The guy at Star Tire said I could bring the car over right away and they could take care of me. We dropped the car before 10 am. The gentleman said the car should be ready around 11:30 am. That was fine with us, as we had the other car. We were told that we would be called when the car was ready. We had not received a call by 2 pm and we were out doing an errand so we dropped by. The same gentleman told me that they had tried two prior repairs of the tire, but leaking persisted. They were on their third try. I've never had a flat take three attempts to repair. We were told the car would be ready shortly. We decided to wait in the car. The repair was completed within about 10 minutes, we paid, and were preparing to leave. Dan, who I believe is the owner, told us to check and make sure that the key was in the car. It wasn't. Went back in and had to wait another 5 minutes because they didn't know where the key was. It was eventually found and we were on our way. 3 hours after we were told the car would be ready. I appreciate that they were able to take care of my car today. Everyone is nice here, and they seem to do a good business. As I said, they are well reviewed. We just moved to Star in June and I am looking for an auto shop to take care of the maintenance and repair of both our vehicles. Unfortunately, after this experience with ST&A, I'll be looking elsewhere.

This place is excellent. Great service at fair prices with no Les Schwab BS…read more Hardworking staff that take the job seriously and make quality a business priority. I'd recommend them for any tire or service need. Dorks at discount tire could learn a few things from them.

This location is only about 5 minutes from my home, and I'm so glad my brother-in-law recommended…read morethem! From the moment you walk through the door, you're greeted with smiles, a friendly acknowledgment, or even just a quick "we'll be right with you." It may seem like a small thing, but it makes a huge difference. There's nothing worse than walking into a business and feeling invisible. You definitely won't get that at Perfection Tire! Their customer service earns an A+ from the second you arrive. One of my favorite perks is that they'll even give you a ride home if you live nearby and pick you up when your vehicle is ready. Talk about a win-win! They also rotate your tires for free during service and never try to upsell you on things you don't need, which I really appreciate. They also did an excellent job on my husband's wheel alignment. His vehicle drives great, and it gave us even more confidence in the quality of their work. The only small hiccup was that after they cleaned my air filter, the dashboard notification wasn't reset. Since they're so close to my house, I'll just swing by and have them take care of it--no big deal at all. Their prices are also very reasonable. My husband recently had his vehicle serviced somewhere closer to his work, and it ended up costing more. They even charged extra to rotate his tires! That experience made us appreciate Perfection Tire even more.

I had a great experience at Firestone! I came in for an oil change and diagnostic, and ended up…read morereplacing all four of my tires as well. The team did excellent work, and I felt like I got a great deal for everything that was done. A special thank you to Jerry at the front desk,he was incredibly helpful, friendly, and took the time to explain everything clearly without making me feel pressured. It's refreshing to receive such honest and professional customer service. The whole process was smooth, the work was completed in a timely manner, and my car is running great. I highly recommend this Firestone location and will definitely be coming back for future maintenance!

I brought my car in for a leaking front tire and to have the tires rotated…read more Best thing I ever did when I bought my set of tires from Firestone was to buy the lifetime alignment, road hazard and tire rotation. Great peace of mind. The people here are really great especially David Cantwell. He is always so respectful, friendly and helpful. Besides great customer service he offers truthful advice to keep my car on the road. I wish all reps who interface with customers are as good as him. Thank you again David for being one of Firestone's Best of the Best!

2018 Lexus GX460 3" Lift , New Tires & Rims…read more I just has a full kit put in my 2018 Lexus GX460. This was the first time I've done a full kit on anything and also my first experience with Rogers. I was so impressed with the level of attention I received from Chris. He took the time to walk me through the entire process and helped me order what I needed. Their service and pricing is very competitive. Far superior to some of the larger local tire shops. I will for sure bring all my future business back here.

BEWARE!! Scammers they, came in for alignment they racked up the total to 2,057$ said they can't do…read morealignment I need new tie rods and suspension parts, took it to a another shop they said my suspension is fine and tie rods are good and did the alignment no problem! They'll try to sell you crap you don't need these guys are scammers