Absolutely Outstanding Service - Above and Beyond! We were…read moretowed in last night after a major breakdown 45 miles away--stranded with our dog and cat in the van. From the very first call, Big Brand Tire in Fallon came to our rescue. First thing this morning, they pulled us in and had us back on the road by 11 AM! They replaced the alternator, battery, and checked sensors while treating us (and our pets) with genuine care and kindness. Every single crew member was polite, helpful, and incredibly accommodating during what could have been a stressful ordeal. They turned a scary break down /towing experience into one we'll never forget--for all the right reasons. If you're in Fallon or passing through and need honest, fast, professional auto repair, look no further. This team goes way beyond just fixing cars--they restore your faith in people. Thank you, Big Brand Tire! We can't recommend you highly enough. -- Janeen & Vic Arrigo (Hermosa Beach / Idaho travelers)

We brought our automatic F250 pickup in to have the shifter column fixed so we didn't have to guess…read morewhat gear it was in and they had the parts on hand and fixed it in the same day. It works perfectly, just like it did when it was brand new, in 1997. Thank you so much!! We recommend you!!

5/13/26 My car was…read morewell overdue for an oil and filter change and definitely needed a tire rotation as well. Yolanda assisted me and also let me know that my radiator coolant service was due. She was patient while I checked my records to confirm whether it had already been completed elsewhere since I've recently had several services done at another shop. Once I gave the approval, I went to lunch and returned about 30-45 minutes later to find everything completed and taken care of. After checkout, another concern was brought to my attention and the representative assigned Orion to go over it with me. Orion was extremely pleasant, informative, and genuinely caring. He took his time, thoroughly explained everything, and answered all of my questions without making me feel rushed. The level of customer service from both Yolanda and Orion was truly impressive and greatly appreciated!

Went in for brake pad replacement. Staff were all very helpful and it was a quick easy service. We…read morewere helped by Noah, Seth, and I wish I had gotten her name but the woman brake expert were all very professional. Thank you guys! Would recommend this location

Good service, some trying times when a part broke during repairs but the staff was on it with its…read morecommunication and ability to get it handled. 10/10 will come back again.

They supposedly fixed my car last week and an issue came up again this week and I asked for a…read morerefund and they said no it's a different problem. I had a minor problem when I took it to them and now it's more serious. I can't help but think this a Nate and switch kind of situation.

Friendly, fast, efficient! Very easy to do business with, plus as affordable as car repairs can be…read more Highly recommend. High quality auto repair.

I highly recommend Frank's shop for the reasons below…read more We came to Fallon to visit our son for a few days. When we arrived, our water pump was making noise and leaking coolant - not good in the desert in August! Before calling repair shops, I looked online to see what's involved in replacing a water pump on a 2012 Toyota Highlander. I've changed a few water pumps in my 50 years of driving, so I figured it's not a big deal. I was surprised at what it takes to do this job! Everything is so crammed into the engine compartment that it's a rather complex job. A Google search showed estimates of up to $900 for a mechanic to do the work. Yikes! Things aren't as simple and cheap as they used to be! I called around town to shops recommended by friends in town. Everyone was booked two weeks out, including Frank's. Cathy, who answered the phone, sounded sincerely sorry they didn't have an earlier appointment since we're here from out of town. I asked if I could bring it in anyway and leave it with them and we'd have our son pick it up when it's done. She said sure, and if they have a chance to work on it sooner, they would, but she couldn't promise it would be done before we planned to leave town. I figured we'd borrow our son's second car and return it on our next visit. Not ideal, since we live several hours away, but doable. I took the car in and Cathy wasn't there. I figured she's out to lunch, but then I learned that it was her birthday and Frank had given her the rest of the day off to be with her family. So Frank was covering the front desk. When I told him the situation, he also didn't make any promises, but I could tell he really wanted to help us out. We chatted for a little while, and he talked about when he ran the junior racing program at the local drag strip. From the photos and awards on the wall, I could tell this business has a long history in this town. Long story short, the work was completed the day before we planned to leave town, and the bill was considerably lower than I expected - a double win! Frank and his crew took wonderful care of us and our car. They're professional and are the kind of people I'd want to be friends with. Pros: Quality, Fair pricing, Professional, Friendly Cons: Too far from our home to be our regular mechanic

Great service and good people I was in Fallon and ended up getting a flat tire and I was due for…read morenew tires I called them up and they were able to fit me in to their schedule on a Saturday towards the end of the day super helpful people great price and friendly service

Had to take my Chevy Tahoe to get the EGR valve replaced. Same great service and quality. They're…read morequick to order the needed part and get your car up and running in no time. Car's running great. I'm a happy camper.

Excellent service combined with resourceful information that thoroughly addresses customer needs…read moreand enhances understanding.

KD Automotive was the 2nd place I took my car and they were the ones who actually pinpointed the…read moreproblem. Great service from the front desk on. My car is running great and I highly recommend them.

Stephen is wonderful! Great diagnostic skills. Did a terrific job with replacing a broken radiator…read morethermostat and the coolant which was a casualty of the playa dust storm from burning man. Changed out the filter at my request. He was awesome. Honest, smart, and a young guy whose mom should be very proud of. Thanks!

Got my alternator fixed and belt replaced and running great.... very knowledgeable and…read moreprofessional...... highly recommend....

While traveling through Nevada to Washington state ,the idler pulley failed on our truck ,the…read moreserpentine belt came off leaving us stranded on the side of the road. Our son called the Fallon Napa store and the counter person got the new pulley kit that we needed ,two different size belts and another employee Alex,I think was his name, delivered everything to us. We were 14 miles from town. Both employees went above and beyond to help us get back on the road . Alex stayed until we did the repairs and later called to check on us! Those two really need recognition. I would recommend that store and those two employees for their knowledge and commitment. thanks again!

Came here looking for a small part. I browsed the whole store and not once I was acknowledged or…read moreoffered any help. There were two people behind the counter, one with a customer and a third person on the floor putting stuff away whom I walked past twice. Left without finding what I was looking for and a little frustrated.