I went to Les Schwab on Monday to get my tire checked, and even though it was a very busy day for them, [[HIGHLIGHT]]Kayla at the front desk was incredibly kind, professional, and helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She quickly got me scheduled for an appointment and made sure the mechanics were able to put air in my tire as a temporary fix so I could safely get by until my appointment.[[ENDHIGHLIGHT]] Today Caleb worked on my tire, found the nail causing the issue, and fixed it quickly. The whole experience was smooth, efficient, and stress-free. [[HIGHLIGHT]]Everyone I interacted with was friendly, helpful, and clearly cared about providing great service.[[ENDHIGHLIGHT]] It's honestly refreshing to come across a team that stays so positive and efficient even during busy days. [[HIGHLIGHT]]Huge thanks to the crew at Les Schwab for the excellent customer service![[ENDHIGHLIGHT]] read more

I'm extremely disappointed with my experience at Les Schwab. About 10 months ago, I came in after hitting a curb and blowing out a tire. I specifically asked for an alignment because I knew that kind of impact could throw the alignment off. I purchased new tires, trusting that the requested work would be completed. Fast forward 10 months, and my front driver's side tire blew out due to severe uneven wear caused by an alignment issue. The front passenger tire was also dangerously worn and on its way to failing. When I brought my vehicle back, I was told there had been a "miscommunication" and that the alignment was never actually performed. I don't understand how a vehicle that came in after hitting a curb and needing a new tire wouldn't automatically receive the alignment I specifically requested. That oversight ruined an almost-new set of tires and created a serious safety hazard. Instead of taking responsibility for the mistake, I was told there was nothing they could do except offer a free alignment now--an alignment that should have been done in the first place--while expecting me to pay nearly $500 for another set of tires. I trusted Les Schwab to perform the work I requested and to help keep my vehicle safe. Instead, I was left with destroyed tires, an unexpected expense, and a situation that could have resulted in a much more serious accident. I expected much better customer service and accountability. read more

Took my car in for a pre trip & to have the tires rotated / one checked for a nail. Car was finished quick & was provided paperwork that everything was in good shape on the car besides the front brakes being at 3MM & the rear at 4MM. No big deal I am capable of tossing in some pads & having the rotors turned. I quoted the pads at the dealer & found a place to turn the rotors. I removed the front wheels & found more pad material left than I had been told... A hair over 5MM on the front, odd I thought. Inner pad also had a tad over 5MM measured with normal brake pad measuring gauges. I checked the other side, same thing. Inner & outer over 5MM. So knowing the front has approximately 50% life left, I turned my attention to the rear. I had been told & provided paperwork they are at 4MM. Measured in at 5MM as well. I understand sometimes people will guesstimate the level of pad at shops, but to suggest replacement is sad. [[HIGHLIGHT]]They hadn't given me a quote just the kid that rang me out told me I should look into some new pads.[[ENDHIGHLIGHT]] So here I am burning my day off work pulling the wheels off my car to essentially inspect what they should have in the first place. I'll choose another location next time, unfortunate. I worked on Diesels for several years in a past career, never had I recommended pads at 5MM. read more

Les Schwab Tire Center - One picture just to show the 5MM gauge under the pad. - Tires Near Me - Reno, Nevada

[[HIGHLIGHT]]Ethan helped me with my tires today and he absolutely saved my week![[ENDHIGHLIGHT]] I was really embarrassed about my popped tire , it blew out on the freeway. Ethan and the team went above and beyond to help me get back home quickly and with confidence in my car. I can walk away saying that Les Schwab has so much integrity. Thank you, Ethan!! read more

[[HIGHLIGHT]]I went in to have my rear brakes done and when I checked in the guy told me it would be an hour and a half. (This was at 2pm). When I was still waiting at 4:30 I asked the front desk person to please check when my car would be finished.[[ENDHIGHLIGHT]] She came out, mumbled something about a caliper and said it wouldn't be done till 6pm. At 6 pm it still wasn't finished. [[HIGHLIGHT]]No apologies, efforts to make the situation right...nothing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked to speak to a manager who just stood there and didn't say a thing.[[ENDHIGHLIGHT]] I'll never go back. read more

[[HIGHLIGHT]]Kayla went over and beyond my expectations.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She is a great asset to Les Schwab.[[ENDHIGHLIGHT]] She helped me with finding the right chains to fit my car and had the technician check all tires for any leaks since I had one psi alert inside my car. I'm glad I came to this location. read more

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Les Schwab is a top tier establishment, I came in for a super last minute tire maintenance. [[HIGHLIGHT]]Great costumer service and staff is professional and friendly.[[ENDHIGHLIGHT]] Shoutout to Corran for an excellent performance on my vehicle. Will definitely be back. read more

I'm new to Nevada and Les Schwab has been taking care of my car for some years now. My brother in law was recently riding in the back seat of my car and thought he heard something disturbing with the brakes and told me to get it checked out. May of 2023 brakes, drums and tires were replaced. [[HIGHLIGHT]]I was greeted with a smile and left my car to go get some lunch.[[ENDHIGHLIGHT]] Bottom line is, my car was thoroughly inspected and everything is just fine. I got held up and they kept my car overnight until I could pick it up the following day. Of course there was no charge for the inspection and their prices are always fair. read more

I came in about 10 minutes before closing with a flat tire and asked if they had time to take a look. [[HIGHLIGHT]]Damien helped me immediately and explained that, because my car is all-wheel drive, all four tires needed to be replaced.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was very transparent, answered all my questions, and made sure I understood everything.[[ENDHIGHLIGHT]] The service was extremely fast, high quality, and well worth the price. [[HIGHLIGHT]]I felt horrible coming in so close to closing, but they still took great care of me and made the whole experience stress-free.[[ENDHIGHLIGHT]] Great value for the service provided -- 10/10 recommend. read more

[[HIGHLIGHT]]Rob is absolutely amazing I am in a multi state road trip and he was a life saver literally.[[ENDHIGHLIGHT]] He was able to find a solution to a valve extension issue I was having. He was the ONLY one in Reno that could come up with a safe option for me to continue my travels. Really appreciate his professionalism and high level of service. He earned a life ling customer! read more

Les Schwab responded saying that I should contact the store --FYI buddy I took it back twice and they said everything was fine and that I had too much air in it. [[HIGHLIGHT]]Customer service there is horrid couldn't waste my time anymore so I paid to have it fixed a Big O[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Patched up my tire super fast and we're so nice even though I came in when they were almost closing.[[ENDHIGHLIGHT]] Thanks guys! read more

We lost the RR tire on our toy hauler while on I-80 near the Mustang exit. After fitting the spare we called the Les Schwab Northeast Reno store-they had the tires in stock! [[HIGHLIGHT]]When we pulled in Rob (store manager) met us himself.[[ENDHIGHLIGHT]] We had initially considered cancelling our vacation until we met with him and his crew who had us back on the road within an hour despite being VERY busy at the time we arrived. This is why we are Schwab customers-even when we're hundreds of miles from home [[HIGHLIGHT]]they treat us like we're their neighbors as was evident here.[[ENDHIGHLIGHT]] Thank you. read more

I love this tire store and think they are the best in the Reno area. I usually go to the Silverada location because I always get great service, and the staff in the office and garage are always friendly and helpful. I got in my car this morning, and my low tire light was on, so I headed right over, and as usual, I was not disappointed. The guy came out and filled all four tires up and had me out in less than 30 min total. So I highly recommend this store for all your tire needs read more

Les Schwab Tire Center - Tires Near Me - Reno, Nevada

No wait times at this station right now so great time to have your tires or brakes checked out! Great friendly service, clean shop and honest dependable service! In need of some tire work and ended up buying 2 tires after being shown how bad my tread was. My back tires still have plenty of tread so I'm good there. Cody went over my options and gave me a fair price for his best tires and I felt confident they were what I needed and no pressure to buy four. Bring it on winter, I'll be ready with my new all weather tires! read more

Les Schwab Tire Center - My car ready for the racks - Tires Near Me - Reno, Nevada

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Took my car in for a tire rotation. A few days later, i heard odd sound from one wheel. Took it back as soon as I was able and turns out the front axel was broken and they rotated the tires wrongly on my Camaro. The rear (bigger) tires were installed in the front. [[HIGHLIGHT]]They gave me printout of service recommendations dated for the the original date of took the car in. My concern is they never once called to tell me this service was needed before I picked up the car originally AND i didn't have this issue until after they did the tire rotation.[[ENDHIGHLIGHT]] Hmm Went in for a tire repair on a brand new jeep and they didn't replace the valve caps with the original ones. These guys are incompetent. Don't bother coming here. read more

[[HIGHLIGHT]]This store is fantastic! It's now my go-to tire shop.[[ENDHIGHLIGHT]] While traveling from CA, our car started losing air. Upon inspection, we discovered that the inside edge had loose tread, causing the leak. After a few minutes of calling tire shops, Les Schwab was the only one willing to stay late on a Friday. We arrived 5 minutes after closing and left 15 minutes later. [[HIGHLIGHT]]Major kudos to Rob and his team for helping us at the end of their day, especially on a Friday![[ENDHIGHLIGHT]] Best team and store. I 100% recommend them. read more

This location is convenient for us and we have been on several occasions to get the tire rotations after purchasing a set of new snow tires. The employees are always friendly and efficient. My wife has stopped in as well when her low tire indicator came on and they were quick to get her on her way. It's hard to beat Les Schwab's customer service! Les Schwab has always been good to us and this location is no exception! read more

Les Schwab Tire Center - Inside - Tires Near Me - Reno, Nevada

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Without a doubt the Les Schwab store on Silverado is the best! This is the second time I've had problems with the tires on my RV and Les Schwab was the fix all to end all the problems I've had. Daniel worked hard to see the oversized tires were right and went so far as to remove the tires (very difficult) to ensure they were remounted and functioning the right way. Rob, the manager came by and assisted Daniel with the heavy tires and clearly showed he had the experience and knowledge to get the job done right. They are over the top! This is the place to go! read more

Outstanding service. I have used their free services, including air fills and flat tire repairs for some time. So, when I needed tires, I went to Les Schwab. [[HIGHLIGHT]]They have a very knowledgeable and friendly staff who were very helpful.[[ENDHIGHLIGHT]] The shop is very clean and inviting. The service is prompt and professional. The prices are affordable. There are many credit options for those who need credit. [[HIGHLIGHT]]They work by appointments or drop-ins.[[ENDHIGHLIGHT]] I cannot think of anything not to like. read more

[[HIGHLIGHT]]Josua you are a man with Integrity. You checked my tire pressure today after Pep Boys completely ignored me.[[ENDHIGHLIGHT]] I sat there for over 5 minutes with my engine running just waiting to even be acknowledged. It never happened. [[HIGHLIGHT]]You are Smart, Funny, absolutely Professional. You are Honest and Kind.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]You even invited me back and in my field which is Customer Service you can be absolutely sure that I will take you up on that.[[ENDHIGHLIGHT]] You really made my day. I wrote about you on Google as well. Keep up the Excellent work. read more

This place was awesome ! Patched up my tire at no cost when the location on Los Altos said they charged $20 . Super quick and very friendly staff . read more

We were on our way to Washoe Lake and our back tire went flat. We called Les Schwab on Silverado and Oddie Sparks NV. They had previously repaired our flat so they sent Matt a service tech all the way out to where we were to help us change our tire. Without their Excellent Service I don't know how long our family would have been stranded out in the middle of no where in 100 weather. When we came in to have the tire repaired we ran into Matt again he was so amazing for a second time. The manager Rob made a whole new batch of popcorn to keep my kids entertained. I can't express enough how thankful we were to this company. We will definitely go back anytime we need tire repair‼ Thank you Les Schwab and especially Matt your a rockstar‼ wish I would've got the picture of my husband hugging Matt ‼ read more

Will never return to Sparks location on Los Altos. Tried to sell new tires for remanufactured tires.

Took my truck in to get an alignment at the Oddie Les Schwab. They told me I needed about $800 worth of steering linkage before it could be aligned. I had had the front end checked last fall and it was fine then. I took the same truck to Big O the followingday and they said the front end was fine, and aligned it for less that $200. Don't trust what Oddie Les Schwab tells you. read more

Great customer service! They were so helpful and took our car to fix the tire even though they were closing in 30 minutes! I had a wonderful experience and recommend this store to anyone who needs tires! read more

I had to pass through the Sierras during a snow storm and needed tire chains just in case. Everyone was so helpful, especially Rob, who helped me get the correct size of chains and even showed me how to put the chains on. He made me feel a lot more comfortable with putting the chains on and I was confident I'd be able to get to California with his help. read more

Bought a truck with Les Schwab tires. Les Schwab refused to honor warranty. Discount tire will honor the warranty. Would have bought a matching tire if they had honored the warranty. Super expensive and no warranty despite only 19,000 miles. Went to Discount and bought 4 new tires. Hard no to overpriced and don't stand behind their product. May be a company policy. But we don't shop there. Discount tires warranty goes with the tire. read more

Bought a set of tires for $1,200 last year and have free tire rotation. Last week we walked in on a thursday morning at 9:15 am for a rotation was told its a 3hr wait , came back in 3hrs and my vehicle was not touched and was told 4 cars were ahead of mine . Another 3 to 4 hour wait!! No !! Left and will never be back . This is not the first time either , so over Les Schwab We went to another company and my tire rotation took 10 min! read more

Nash and Dave are awesome. I nor my employees need go anywhere else as these guys service and professionalism is absolutely superb and outstanding thanks so much guys!! Sincerely Chad and all of us at BHN read more

Came in with a screw in my tire and the guys got me back on the road in about 30 mins. Not bad! I appreciate the service and care Thank you, Les Schwab!!! read more

What is up with this Les Schwab? I go here because all the services but I noticed that it's just talk My wife took a tire down there to get the flat fixed. After sitting and waiting for 2 hours with no one saying anything she goes to the counter and they hand her her tire back it's Just the rim! Wtf?? They sent her out the door with a rim and no tire! This is a tire shop! Really?? So we figured maybe it was just that day So Monday we try again Same stuff different tire Again they tell her they can't fix the tire Why am I spending all this extra money for NO SERVICES GO SOMEWHERE ELSE PEOPLE read more

I have always liked Les Schwab and still do but this is just not cool. I booked an appointment to get my winter tires put on. Upon arrival I was told it will be 1 - 2 hour wait... WAT?!?! Shortly after, a walk in was also told that there was a 1 - 2 hour wait... Wait, so what is the point of an appointment if you get dropped in line with the walk ins? Totally a first world problem but Les Schwab you can do better here. Some people plan ahead and make appointments because they do not have a schedule that will let them sit a wait for 2 hours. read more

Brought my vehicle in for repair. Made appointment online, explain what was wrong with it at the time of making online appoint to get it fixed. Dropped off vehicle and get a call two hours later stating they were complete only to find out that they completed their inspection of the issue. They did not have the part in stock and wouldn't get it in until that Friday (it was Sunday). I received no call on Friday that it arrived or the following week. I had to call and remind them I was waiting. Made a new appointment for the following weekend. Arrive and drop off only to get a call stating that they have the wrong part. Their story is that the vendor boxed the wrong part, but with their abysmal Admin performance prior, I suspect they ordered the incorrect part. So I will have to agree to disagree on their story. Then I get told that they cannot put the part that they took off and that I am now without a vehicle until they can get the part in. It was drivable when I brought it in, and now I have to figure out how to get to work. I called Ford and 4WD parts and found the part specified for my vehicle and they had a part in stock. I took pictures and sent them asking if the part will work and told yes by 2 separate entities, so I got a ride across town to pick it up and bring it in. Only to be told Ford, 4WD, and even Google and other searches stated the wrong part and it doesn't fit. At this point I do not know what to believe. I have spent over $100 in ubers alone to get around town, and I will have to spend hundreds on a rental for an unknown time. I will have to call daily to see if they have the part in because they cannot be trusted to even do that. I cannot bring it to another shop because they took everything apart without even verifying that they have to correct part to begin with and now I am stuck. I know it is not 100% the mechanic themselves fault, but above is my experience....take it or leave it. Good mechanics are hard to find and I just recently moved here and have not found one yet, hence bringing it to a chain. read more

Called around about having My tires mounted on new rims these guys wanted $100 more than Discount Tire for 4 Wheels. Rip off masters

i called and gave my tire size and i was looking for cheap tires and they said they have them in stock and to come in. I went in, of course they didn't have the tires i wanted and they try to sell me the most expensive tires. The sales person name is Kristina K L. They also refuse to patch my flat tire just because i won't buy the most expensive set. The salesperson Kristina refuse to give me the Manager's name. The Manager is well aware of what's going on and completely turn a blind eye. For them to get away with this, the whole entire staff must be in on this. I had to drive off with a flat tire in the snow. This is the worst place to get tires.... read more

Every time I've came in they've been helpful,friendly, quick and informative. Thank you to Jenni and Brian and the crew in the morning on Wednesday 1/16! I've came in for a few things. A screw in my tire that was removed for free and with a smile! I recently came in for a flat on an AWD and they helped me figure out an affordable way to solve my emergency. read more

Tech Dave was awesome. On a trip with a blowout could be a major bummer. No such issue with Dave taking care of us! Dave really came through!!! read more

Just needed 4 wheels and tires that were already mounted and balanced bolted on my truck. I called and was quoted $26.50 over the phone. Drove there and was told that is was $210 because the wheels and tires weren't purchased from Les Schwab. Then I was told that I wasn't quoted $26.50 over the phone because they don't provide quotes over the phone. The tall gentleman working the front desk was very rude. I got this work completed in 20 minutes at Ray's on 4th for $20. Please avoid this Les Schwab at all costs. read more

My son had a flat and brought it in to this Les Schwab. 1) They said they had no record of our buying the tires there. Does it matter? They're Schwab-exclusive tires. 2) They said the tire was damaged beyond repair and would have to be replaced. Wasn't excited about that, but I could live with it because there was damage. 3) They said we would have to replace all four because the car was AWD. I understand the reasoning, but with less than 10k miles on a 65k warrantied tire, I didn't think the difference in diameter was enough to cause problems. A new set would be around $700. We had them put the temporary donut spare back on, and we went to our home store, 9500 S Virginia St, Reno. https://www.yelp.com/biz/les-schwab-tire-center-reno-9?osq=Les+Schwab+Tire+Center They sold us one new tire, and gave us 55% prorated tread life on the damaged one for a total cost of $92. Is one store "more expert" than another? I don't think so. I think one store is more aggressive in trying to generate revenue from customers. read more