Wow! I am having my pool remodeled in Rancho Cucamonga, and this company is unbelievable. I had my…read moreentire house remodeled within the last year, have had many contractors, plumbers, electricians, general contractors, and no company matches this pool contractor. They are extremely professional, tell you the day before when they're coming, tell you step by step their daily plans, all the team is immaculate with cleaning up after themselves, and have everything done within one day and go step-by-step. They communicate with everything that they are planning to do, and they do exceptional work. They go above and beyond to make sure you are beyond happy! Everyone is extremely professional,communicate clearly, prompt in their timing, and I've had not one problem. Highly recommended, beautiful work, you will not be disappointed, I would not go anywhere else! Beyond five star review!

not sure how they received all 5 star reviews with the experience i had. christian managed my…read moreproject (building a pool and hardscaping my backyard). this 3 month project ended up taking 7 months. christian was barely ever on-site to oversee his workers. things were rarely done correctly the first time around and a large amount of mistakes were eventually fixed once i pointed them out. 1) the original dig for the pool was not done in the correct area of the backyard and not according to plans 2) tile was placed in incorrect directions around spa which had to be removed and redone 3) trash was left for months on end in my front yard 4) $25K retaining wall originally built to 40 ft instead of 50 ft as it was clearly written in the plans 5) the slope behind my retaining wall was not to code 6) nail heads poking thru and showing thru artificial turf 7) they had to break down a wall to get their cat into the backyard and it took almost the length of the entire project for them to obtain the correct stone vaneer to rebuild the wall to its original state 8) the pool startup included was horrible - the pool should have been brushed daily and chemicals tested frequently and none of this was done by his pool startup guy, Angel 9) water was not flowing smoothly from one of the sheer decents so his workers came out and instead of fixing it, made tons of scratches over the tile. The workers were just very sloppy and did not seem to take pride in any of the work being done. And lastly, the fireplace key to turn on/off the fireplace fell off shortly after the project ended. i contacted christian about this in april and though he kept saying he would send someone out to fix it, it is now june and he does not return phone calls or texts. Though I am happy for the most part with the finished product, it should not have been this much of a headache with these many mistakes for a project that cost over $175,000.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Chris was very knowledgeable and helpful in this process. I was fitted with the perfect spa for my…read moreneeds. The price was well within my price range and budget!

Cal spas is great! We bought a new spa and were told it would be $500 to set up electrical. When…read morethe electrician showed up he said $3,000. I proceeded to get 10 quotes, and the best quote who also had the knowledge to do the job right was Rene - he got us hooked up for a lot less and he was very informative/professional throughout the process. I would highly recommend cal spas to anyone in need of electrical work for their spa.

Susie and team are always so helpful. The store is clean, they help me out with my water chemistry…read morefor FREE! and I never feel pressured to buy a ton of stuff like at other stores.

I came into the Chino Hills location this week. I had the pleasure of meeting Julian. He was very…read morefriendly and helpful. Julian assisted me with absolute professionalism. He really exceeded my expectations. Julian deserves some formal recognition as an outstanding representative of your organization. Thanks Julian!

Mike is a gentleman. Took the time out of his busy day to swing by and give an overview of my pool…read morehealth with some tests and recommendations. There was no money exchanged because he refused to take any for his time. I'll be using Mike in the future.

From the initial estimate to project completion, Mike and his team provided exceptional service. He…read moretook the time to explain the project, which was a complete transformation of an old pool, in patient detail. Even after the project was completed, Mike was responsive to my questions, as I was new to pool ownership and maintenance. I give them my highest recommendation, and will be using them for future projects.

Jack was recommended by another pool maintenance person who doesn't do above ground pools. He was…read moreable to diagnose and repair my problem in less than an hour. It's hard to believe it, but the problem was a bad fuse, that just happened to go out when I replaced my water. Very happy with the service and communication. Definitely one of the best service experiences I've ever had.

Prompt. Professional. Honest. On time. Good communication. All great things you want from any…read moreprofessional coming to your home. I had 2 other pool guys tell me I needed a new pump and I was resigned to the fact hut Jack came and saw the breaker was tripped and fixed it. He probably could have sold me a new pump but he did the right thing and honestly customer for life. Thanks!

What an amazing professionally family owned pool business this place is. Owner and manager…read moreJennifer so knowledgeable and experienced, running her store in most professional and kindest manner together with two of the very best equally professional and the finest gentleman world has ever known, her dad Larry and her right hand man Lynn. Her store full of TLC, each and everyone of them so welcoming and caring forcall my pool issues continuously over a year. Just an amazingly dedicated professional with big hearts and smiles. They never get tired of answering my pool questions after questions. They genuinely listen and make their best efforts to help me find solutions to every possible pool issues I had. Each and everyone so knowledgeable and experienced they know exactly what my pool problems are and they try their best to answer questions from the store or even over the phone. And when I needed the pool site help, they provided me with extremely professional site visits at most reasonable and affordable price. Jennifer, Lynn, Larry, God bless you all and may God continue to keep them healthy so they can continue to assist pool owners in need of TLC. Ps. Both Lynn and Kevin came out today, 3/6/26, to replace my old burn out pump with a new Whisperflo Pump, new Suction Pool and Spa valve assembly with new check valve, and also replaced a new filter. While awaiting for about a week, I was constantly worried if Lynn and Kevin will pull through replacing all what were set out to fixed. I was once traumatized by other pool shop technician who made my pool system worst scenario possible and couldn't shake off my trauma waiting. As soon as Lynn and Kevin arrived (on time), they reassured me all will be fine, convinced me I was worrying for practically nothin. They were very efficient and effective at what they were doing to keep labor cost down but at the same time performing most quality work anyone can expect. All those none stop worries, only if I knew how good they were, I could have done this work almost a year ago. Shame on me for not trusting them. Great team work, most reasonable price, above all, most trustworthy, reliable and accountable of their finest workmanship. Thank yiu Lynn, Kevin, Jennifer and Larry.

Malins just redid our swimming pool and spa with mini pebbles & glass pebbles, blue tile and blue…read moreplaster. It looks fantastic! This company has been in business in Chino for many years. They built our original swimming pool & spa in 1985. They also redid our pool this Spring. They were on-time, did quality control, clean-up was excellent. We would highly recommend them to anyone. Tom & Barb Lewis in Chino Hills, CA

I was a little hesitant about ordering from ABPS due to some not so favorable reviews. I decided…read morethat I would give them a shot. Guy on the phone was pleasant. I ordered my heater on Tuesday and it was in my garage on Friday, and it went from Walnut Ca. to Houston Tx. The carton was undamaged and on a pallet, the truck driver even rolled it in the garage for me. I do not have it installed yet but am not expecting any problems. So my experience was quite smooth and fast. They get a 5 star rating from me.

My experience was awesome with American Best Pool Supply. Not only do they have a massive…read moreselection of products but the best pricing as well as great customer service. I purchased a new Pentair pool heater. Since I live close, I opted to pick up at their warehouse. I communicated online and they had my heater ready when we arrived for pick up. They also loaded it for me. I will never buy pool equipment elsewhere. Robert Hacienda Heights