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    Leslie's Pool Supplies

    2.8 (6 reviews)
    Closed 9:00 am - 6:00 pm
    Updated a few days ago

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    Crown Pools

    Crown Pools

    (11 reviews)

    Great store. It used to be stocked with hottubs but now it's mostly just chemicals. Young folks…read moreworking there who give great advice and even do water sample tests for free!

    My wife and I purchased an 18' above ground pool from the Dallas location around 2 years ago. I can…read moresay that the customer service at both the Allen location and Dallas was amazing. They were excited to sell us a pool, and catered to us during the purchase. Well, after we bought the pool things took a change. My wife and I had questions as would any first time pool owner. What chemicals do we use, how often, etc.. We would bring in routine water samples, either at Allen or Dallas. Everytime we did so, we would get a completely different set of chemicals to use in our mineral pool. Every time we spoke with an associate or manager, it was a different direction on what to put in our pool. We were sold over $200 in pool chemicals, only to be told later, we were sold the wrong stuff. The manager apologized and said it's new staff that was hired. Ok, no problem, I've been a retail manager for 25+ years. I get it, but credit me and let me get the chemicals I should have gotten. Nope, no offer to take care of it. Just purchase the new chemicals. Absolutely ridiculous! The Allen location manager I spoke with made it good. She refunded the chemicals the Dallas location should have done to begin with. Fast forward to this season, and I'm needing a new ionizer replacement cell for my mineral pool. Dallas location says in store to my wife and I that they are out of stock, but a female manager that was the would be bringing some to the store. Give them my name and number and they will call me when it's in... No phone call. I called to follow up and it's a short "no" we don't have it. No offer to help locate one or explain why I was never called. I call Allen today, August 7th in the morning. A gentleman says he needs to ask his GM, and he promised he would call me back, being he knew Dallas never returned my call. Guess what? He never bothered to return my call. All I'm trying to do is get the proper pool supplies from the supplier I purchased my pool from, and they don't seem to care at all about my wife and I, as customers. It's always a different answer. Just go back and forth between the two stores and ask several employees and you'll get different answers every time. Why can't we just get a correct answer with what to use for our pool? Why is it after we purchased our pool, Crown doesn't seem to care at all? It's beyond ridiculous that I have to go through this much trouble to spend money with this company. When you as employees of Crown tell a customer you will call them back, do so! Two different Crown Pools in two days and nobody there can be bothered. I found my Nature's Pure ionizer replacement cell online finally and ordered it there. Would like to have purchased it with Crown, unfortunately they couldn't be bothered. John & Andrea C.

    Leslie's Pool Supplies - hottubandpool - Updated May 2026

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