Great management and great crew…read more Had a pool pump stop working, and my normal pool guy immediately blamed a failed motor in the pump, despite it only being 2 years old and gave me a large quote to replace. I called Pelican for a second opinion and rather than just push new hardware, they did their due diligence to pinpoint the problem.They figured out that not enough power was being supplied to the pool panel and it ended being a bad breaker that was supplying too little voltage for the pump to operate. One new breaker later and I am back up and running. Thanks Pelican for being good people and not just pushing products.

We used them to balance the chemicals and startup our pool after a renovation (we got a quote from…read morethem for the renovation itself, but it was a bit too high so we went with another company). But each time we got the quote or had service this company was efficient, on time, and had good communication. Once he balanced the pool he explained what he added and answered any questions. Grateful they could fit us into the schedule since we were on a tight timeline after new plaster was put in.

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

Definitely not spa experts. I gave them 4 tries and 6 weeks to repair my spa, which was under…read morewarranty, but within days it was doing the same thing I originally called them about. Owners never called, despite multiple requests, finally went to another company and within days they had it fixed. Costing me $1389 which should have been covered by SW Spas and Pool. Would not recommend investing in a spa through this company. They lack professionalism, expertise and integrity. -5 stars should be an option, but I had to pick 1.

Andre was so very patient for his sale with me. He never pushed or rushed me. He gave me great…read moreinfo to help navigate and to add value to my hot tub adventure. I purchased in October and have gone through a water change cycle with my tub. It was easy and I could not be happier. It's truly a pleasure to do business with a family business. Look for the yellow duck. You can't miss it.

Barefoot Pools is a Cadilac operation. They are the best!!!…read moreTheir people are all caring and cooperative. I worked in construction for 43 years, and I know quality work when I see it. I know what great craftsmanship when I see it. I know taking pride in your work, when I see it. I saw GREAT quality work, I saw GREAT craftmanship, and I saw pride in the work, when Barefoot Pools refinished my pool surface. Doug in Gilbert

2 years in and so far so good. No apparent issues, great value for a great quality pool. Still…read morelooks amazing.

We've had a terrific experience working with Gary at the Chandler store. He was patient and helpful…read morewith all of our questions the three times we went in the store. It's a big decision to invest in a hot tub and we're so glad we chose a Bullfrog spa. We even wore our swimsuits to the store, got in an A7L and tried out all 17 jet packs. That made it easier to pick the 5 we wanted. Josh and the crew that came out to set it up for us were super helpful. We had ours delivered and then set in place a month later after the pavers were installed and organizing that went well too. We are very happy with our A7L and highly recommend it.

As a two-time Bullfrog Spa owner who has invested tens of thousands of dollars in their products,…read moreit pains me to write this review. However, my recent experience has made it clear that I must part ways with Bullfrog Spas due to their completely ineffective customer service. My journey to replace simple headrests for my A8 model has become a testament to their systematic customer service failures. On March 23, 2024, I met with Gary, the store manager, providing detailed pictures of my spa configuration and the specific headrests needed. He assured me these were regularly stocked items and promised to contact me upon their arrival. After patiently waiting, I followed up on April 13 for a status update. Gary's response: "I don't have a tracking number yes but should be soon." That was the last I heard until I decided to revisit the store as cooler weather approached and my family was reluctant to use a hot tub without proper headrests. During this second visit, I reminded Gary of our March and April conversations. Once again, he assured me of a quick delivery, placing what he claimed was a new order that would arrive "in a couple of days." Two weeks later, on December 21, I messaged him for an update. Silence. On December 23, I reached out again, to which he finally responded: "Hi Ken, sorry I'm out of the store here the last few days and today. I will check tomorrow when I get in and will update you." On December 26, the day after Christmas, Gary informed me that the system had "magically" changed my order to just two headrests of the wrong type, necessitating yet another reorder. Today is January 11, 2025, and I still have no headrests. In two months, this ordeal will mark its one-year anniversary. The most disappointing aspect isn't just the lack of headrests - it's the continuous cycle of empty promises and the complete absence of proactive communication or problem-solving. As someone who has purchased two premium spas from Bullfrog, I find it unconscionable that such a simple replacement part request has been mishandled to this extent. This experience has ensured that my next spa purchase will be with a company that values its customers beyond the initial sale. Anyone want an A8 with NO HEADRESTS? Me either.

First off, our Project Manager Gary was great very nice and helpful throughout the entire process…read more Gary even came out and fixed a pop-up that never worked right from the start when it was put in. It wouldn't go down and didn't do the job a pop-up does. The process goes very quickly. The pool is beautiful, turned out great, except the pool aerator was put up to close to the edge of the pool so it is crooked and askew and looks bad, very noticeable. Of course, they didn't have the attachment in when they had me sign off that everything was great. Still waiting to see what can be done to make it look better. Hopefully something! We did sign off on this ahead of time just want you to be prepared if you have anything in your current yard. So, you will have your funds. One warning when they have you sign off on them destroying your current yard meaning anything on the way to where you want your pool such as lighting, irrigation whatever is there believe them. They will destroy even where you don't think they will. Have your money ready for those to be repaired or redone.

Communication with our project manager was like talking with a brick wall. Horrible communication,…read morepool orientation happened much later than it was supposed to when talking with the orientation person,they installed equipment incorrectly which took them months to address and fix (which for a pool builder who's the number one builder in AZ you would think they would know what they are doing), incomplete landscaping which also took multiple months and me stating I was going to go to the ROC before anything happened, and it still looks bad. They sub contract most things out and don't care when they're not up to standards as they already got paid. For how much I paid for this pool you would think they would care more but they don't. Honestly wish I could have gone with anyone else as they just don't seem to care. I almost went with Dolphin pools but felt slightly guilt tripped by the salesperson. Please do your research and hold them to a timeline if you go with them otherwise they will just take forever to fix anything or just ignore you.

A major landscaping project is among the most important upgrades to your property. Choosing the…read morebest landscaping company, comparing quality, timeliness of completion, and price can be a signifcant challenge as there are so many variables to handicap. We used JNK for a minor project two years ago, and Naji and the crew were superb: they showed up on time, worked diligently to finish the project in a professional manner, and brought a remarkable attention to detail to their work. Therefore, we chose them again for this much larger project, and I'm pleased to say they exceeded our expectations in every way. Naji arrived to discuss the project, and based on our conversations with him, was well-prepared to discuss options. He is a deeply knowledgeable person who is personable, professional, and truly customer-focused. The crew showed up right on time, and the point person on the job, Joaquin, explained the process of removing sod and dirt and installing the pavers--over 1,000 of them. They hand-measured and hand-cut the pavers that created the circular mesa around each tree--they look exquisite. It was a crew of seven, who were perfectly coordinated, worked well together, and hustled to get the job done in the promised timeframe--one day, which astonished my wife and me. Because the job required cutting a number of pavers there was quite a bit of brick dust. After completion, Joaquin used the hose to meticulously spray off all of our trees, shrubs, and all of the rock, to make it look pristine--that's going the extra mile! You can evaluate other companies, but if you want exceptional quality, attention to detail, honesty, and integrity, I recommend JNK without exception or qualification. Naji will take good care of you!

JNK just completed a total backyard re-landscape for us. Bottom line, would use again…read more Found them on Yelp - had great reviews, which I read very thoroughly and compared to other companies. I am sure there are other great landscaping businesses out there, but the reviews were key for me - I had nothing else to go by, since we haven't used any landscaping services. Reviews were accurate. Service-communication: very good. My main contact was James. Took a lot of time with us. We were going from scratch, so it took a while for us to figure out what we wanted. Plus, had to get HOA approval for a pergola - never fun, but finally got through that. Second contact was Ali toward the end with the irrigation and plants. Easy to deal with. Once the contract was signed, they indicated 2-3 weeks to begin, and that was accurate. Supply delivery began about five days prior to commencing work. The initial crew wasted no time getting to work. They kept the premises clean. Everyone professional. Quality: All I can say, is so far so good! Nice paver work, Pergola looks great. Electrical all appears properly done. Turf looks great. We are very happy with the results. Everyone cleaned up after themselves. Delays: none of any consequence. Toward the end, had to wait for the pergola parts to arrive. About three weeks to complete entire job.

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

My pool was ruined by Westmoreland pools. I paid $300 for acid washing and at least $300 to refill…read moreit and we were left with black streaks all over the sides and shallow end. It looked worse than before the acid wash. I was told it would need to be emptied and scrubbed. The owner of Ocean Wave spent hours scrubbing my pool and it all came out without draining it! He cleaned it up like it never happened. On top of that, my pool has never ever looked better or more blue since we've owned our home! He even figured out how to run our waterfall every day! My pool has never looked better! We could not be happier! In a world where no one takes pride in their work, this company is a real gem! Hire them! Thank you!

Did not honor appointment scheduled. Continued to push schedule with unsubstantiated excusesread more

Jake and his team were fantastic, even during the holiday season our pool remodel and repairs were…read morecompleted in a week. Jake was consistently came by to check on the progress and assure quality. He was open and honest about all of the charges and made sure we understood exactly what was needed. We also use their cleaning service, who are also super friendly and take great care of our pool! We would highly recommend them to anyone.

Jake and his team did a fantastic job in remodeling our aging plaster pool with a beautiful mini…read morepebble tech interior and installing a new sand filter, pump and exterior plumbing. . Jake, Leland and team were communicative and professional the entire time, promptly answering any questions or concerns we had along the way. We are thrilled with our "new and improvedpool! Strongly recommended!