We have an above ground pool, and this is the only store left where they have knowledge of what we need and always have the items in the store. I love that they will help us and not try to over-sell. If we just need a washer, they won't try to sell the whole part if it's not needed. Customer service like this is rare. read more

Alexandria has the best customer service and she went above and beyond to help me. She is full of knowledge and very positive. Gave me every answer I needed and didn't know and she offered extra help. Thank you. Ok definitely coming back to this location. She offered to open up a rewards account for me too. She's definitely management or should be! The store was clean and although on the outside it looks closed for business. That's just the on the Blvd. don't get scared. Pull in, and doors will be on the side. I'm sure you will be greeted with a warm smile. read more

Leslie's Pool Supplies - Alex is the best. Great service. Thank you - Hot Tub & Pool Near Me - Las Vegas, Nevada

Gave me free advice and sampled my water. Before and after adjusting . Telling exactly what was needed to make pool in optimal condition . Their recommendations were spot on . Much appreciated . read more

So I was super annoyed when I went my usual shop and found out they are not going to carry the brand of equipment they just sold me last year. The store manager was pleasant and pecked on the computer to find the part I needed for that equipment, he informed me I was SOL. Can't even order the part and provided no options.....ugh I would rate Leslie's zero of five based on that!!! I didn't feel like accepting this as a valid response, I drove to this store on Charleston. This store helped compare with parts in stock to find an option. That didn't work so she looked up the part and called a different store, she found the part!!!! They just have to ship it to me. Alex is a superstar! Went from zero options and a SOL prognosis to fixed....because this lady knows how to get things done. I give a 5 star rating ONLY for Alex!!! High five and thank you! read more

I went here a few weeks ago on a Saturday and was the only customer. I had some specific questions on some pool parts and the young man behind the counter was very helpful. Unfortunately, he didn't have all the answers so he found his manager and was asking him. The manager acted like he just couldn't be bothered with his employee and only briefly spoke to me, AS HE WALKED AWAY FROM ME. He couldn't even stop for 30 seconds, look me in the face, and treat me like a fellow human. The young man, I could tell, felt embarrassed by the whole situation and apologized. I really want to like this place because it's close to my house but it is really hard to support them when the ones in charge could care less. I will not be back, and I understand now why there were no other customers in there haha. read more

I have been working with Devlin. He has been proven to personable, professional and correct! My pool has never looked better.

Triston helped us out today, we was fantastic and knowledgeable. This store is always run professionally. I went to the pro store in Centennial it was horrible. I love this location and drive past 3 Leslie stores to come here. Keep up the great service!! read more

Used to be my favorite Leslie's, and would literally drive half way across town because of the customer service received at this particular location...until today. The female employee has no place working there if they want to continue staying business. Rude, more concerned about doing her own work, rather than helping customers in front of her, unable to answer questions as she couldn't be bothered to actually listen to the questions, but rather answer something completely irrelevant half way through. Not to mention lying straight to my face. Today a loyal customer was lost. read more

Update: I have updated my review from 1 star to 5 stars. Not because of this specific Leslie's but rather because of the outstanding job the District Manager (Mr Alexander) did of addressing past issues. I was immediately contacted and issues were resolved with expedient time and detail. Other issues regarding my pool, non-Leslie's related, were also addressed and the service member provided me with essential info to preserve the longevity and health of my pool. Between my last review and now I can say that the manager and customer service department have drastically improved and I am very happy with all services. read more

Called Leslie's Pool Svc yesterday. My pool pump on my 10,000 Gal pool wasn't working. They came out the next day and fixed it. Very reasonable price and super, fast! I'm impressed! That Marcus was cery friendly and worked fast! Trust this company... They did right by me!!! SWP... atty at law Happy Swimmer read more

The people who work here are uninformed and unhelpful. Bill convinced me to buy supplies that would void my warranty yesterday and today the Assistant Manager will not refund them. I am a new spa owner, seeking information/knowledge about maintaining the water/chemicals and came to Leslie's based on their "good reputation". After 3 separate encounters with different associates on each occasion, I am left with the impression that all are inept/unhelpful and will never give this store my business, nor recomend them to anyone. read more

I sure want to thank Kent and Robert for their outstanding service. It is sometimes easy to forget that there still are people who understand what "customer service" means, and how to apply those skills. I tried a DIY repair on a leaking pump, and things weren't as simple as the usual Internet searches claim. I made several trips to the store for advice and finally brought in the parts I was working on for Kent and Robert to see. Knowing I had been having trouble, they calmed me down, focused on what I was struggling with, and explained to me the solution. In about 10 minutes, they had helped me out and sent me on my way. I am a Happy, Thankful, and a very loyal Leslie's Pool customer. Good Job Leslie's for picking great staff to run your stores !! read more

Drove an hour to get an above ground pump, filter, automatic vacuum. 1st they said they didn't have ANY pumps. Then, the service center guy (who acted like we were bothing him) said he would check the back. He found several but a minute ago he said they didn't have any. Then he said it's going to cost alot! We hadn't even discussed price or what kind we wanted. They only had 1 automatic vacuum. When we asked if it came with a hose, another salesman said "it should." He got an attitude when we asked him to open the box so we could be sure. Then, they didn't have ANY filters. Really? This is the beginning of pool season. How can a pool store not have filters? They did give us a 5% veteran discount when we asked. The attitude of all the employees was horrible. Most unfriendly store we have ever been in. We spent alot of $ on 2 items & they acted like we had 3 heads. We will order pool supplies online before we go here again. read more

Not bad!!!! My few experiences with this location near my house have been pleasant!! I broke the skimmer rim and then somehow stepped on the skimmer cover with a heel.....yea...... I took both parts to them and they had the top in stock and the skimmer insert rim needed to be ordered. A week later they called and I picked it up and both parts are a perfect fit. I was kinda worried because our pool is a restored classic but nope! the parts are perfect. The prices for floats and pool novelties are high...if you see something you want just get it on amazon for about 1/3 less. They do have a customer rewards card...how many points i have earned I have no clue but I will def go back if I need something right away of if I break something again :) read more

The retail locations have been great! I highly recommend that you dont order anything online though. They charged me twice for $2,000.00 and they won't give me my money back. read more

I want to give a major thank you to Chad, he gives superb customer service and extremely patient with us. We have been going there for about 5 years and he never changes even in this hard times. I am not sure if he is mananger of the store but if he isn't he should be. THANK YOU CHAD read more

I went to their service center regarding an issue with my pool salt cell, which resulted in the system completely shut down. Though this center is not really for walk-in residential customers, the manager (Jeff Samuels) was nice enough to listen to my problem and see to it that it was addressed quickly. The next morning, they had a technician out to fix it. The technician, Ruth, was outstanding. She took the time to fully understand my problem, then methodically did troubleshooting to find and fix the problem. Also, I appreciated her helpful, professional attitude. Thanks! read more

No Wonder these guys have such high ratings. These guys are awesome when it comes to knowing their stuff and helping you out with some information on discounts and ways to save. My bf and I were in the store the other day and it was the cashier and another customer. We came and got some information on what else to do to our pool to keep the alkalinity/ph etc all balanced. But what we really got was..... information about a 50 rebate through SNWA that you can apply to a solar pool cover. Also... through May 11, there is 15% off the solar covers in the store and additionally...... they have military discount. Total, my solar cover will be about 65.00 - SCHWEET!! We visit these stores all over the area in our shopping adventures but this one and the Southern Highlands one are the ones we frequent most as they are the most helpful and haven't steered us wrong yet. read more

Everything is a chore here at Leslie's Pool's! It's hard to believe they do this for a business! There's a guy at the desk from Florida and that's all you'll ever hear about! It's a shame he doesn't go back there. They are abrupt they are rude and the prices are absolutely higher than they need to be. I suggest Amazon for parts if you need them there are a lot ofHelpful YouTube videos as well. Don't give your money to them! You can do it yourself! read more

We came to this location to get some fun pool toys for our house. The staff were helpful. I got my nose and probably my brain cleaned out for free with the oh so lovely and sudden chlorine effect-but soon we were on our way. It looks as though they have everything you could need for any service or equipment too. read more

Best Leslie's location hands down! Russell is knowledgeable, super helpful and funny. We needed a new pool motor and he helped us get what we needed and get it put together. 10/10 would recommend this location every time. read more

They have decent customer service, but i was given bad advice which led to my small pool having to be emptied and cleaned thoroughly.

I would give it 0 starts, but since I'm forced to choose I'll give it a 1 start. Not specifically the store but the Manager Ken. He needs to GO. I went to Leslie's Pool Supplies on 04/01/2020. I encountered the Manager Ken. I asked him about a part for I needed. He told me the part I needed was not for the intended purpose. (Nonetheless, it was and it worked out for my pool). When I asked him what did he mean. He started mocking individuals with mental and physical disabilities. He started making hand and finger motions as well as changed his inflection in his voice. His actions were distasteful, disgusting, discriminatory, offensive and rude. I have worked with individuals with mental and physical challenges and for him to make fun of them in a mocking matter is not a joke. I will NEVER shop here again! Many people know someone personally with mental and physical challenges, if they shop here they must agree with his actions. read more

I love this store ! Everybody was so helpful especially Russell! He was so patient and answered every question I asked. His answers were so easy to understand. I didn't feel like they were tired of hearing the same issues and knowing what the answer is before hearing it in its entirety. I was nevervous coming in because I didn't want to feel hassled or pressured to buy something even if I may not need it. But I seriously am I happy I went because this will be my go to store from now on ! read more

When i first moved in to my house a few years ago i battled with my pool and algae and chlorine levels or lack of . Last summer i took the advice of Kent and followed his instructions and my pool was a breeze . Im doing the same thing this summer at a earlier time and my pool has ben even easier to deal with . Kent has made pool life much easier and Erika is quick and accurate with my water tests and has the prettiest smile of them all . Everyone at this location is friendly and helpful and dont try and take advantage . Pools are suppose to be fun and enjoyable and everyone at this location has made it that much easier to have just that . Thanks guys read more

My husband and I had a salt system (technically two systems installed together) installed in our 55,000 gallon pool by Leslie's. Dave and Daniel were the two gentlemen who installed our system and they were as professional and polite as I could ever hope to encounter anywhere. They explained our new system to us and made sure it was appropriately connected to our timer. They educated us on how to use the Leslie's app for our smart phones (which is SUPER COOL). Using the app we are able to bring a water sample up to our local store and see the results and specifics conveniently in the app from our phones. I'm taking due diligence to report positive and negative feedback (as I do with any business), I am happy to say I spoke with upper management. I did so to tell them how great our technicians were and how happy we are to have a great experience with such a large company. Even upper management is fantastic to speak with! Thank you for making us part of your happy Leslie's customers! read more

My experience with Leslie's pool ,was amazing, I went to leslie's to buy some stuff for my pool , and Kent, was helping me ,with my questions regarding my pool , I then mentioned that my swimming pool vacuum, was not working, he asked me to bring the vacuum to looked at it, I did ,and in about 20 minutes, he fixed Russell was also helping me ... I got home connected the vacuum to the pool.. and it work I'm very happy with the service... thank you Kent, thank you Russell read more

Best customer service at this location. Very professional, courteous, kind and accommodating. Especially Russel (the manager), and Barbara! They will entertain and answer all your questions and concerns with a friendly attitude. read more

Russel who works in this shop Is such a Joy! He is very knowledgeable about all the products he sales at Leslie's and is very courteous and professional! I hope he continues working there because he makes buying things like a New Jacuzzi Heater, a good experience because of his knowledge and confidence! read more

I came in on a Tuesday and the staff member Chad was so helpful. We made an order up and I went home to think about it and try to find other prices. After a week of debating what I wanted I called the store and Kent rewrote my order with other options. I came in to do the financing and Chad and I added other things to the order and did the financing. Everything went smooth. My pool arrive at my home 5 days after it was ordered. My builder John came out one week later only to find out there were pieces missing. I headed in to Leslie Pools on Charleston and low and behold the pieces were sent to the store. The staff were great packaged everything in my car and off I went home to finish setting up my pool. Many Thanks goes out to Chad and Trent for helping me with a successful purchase. Chad is very knowledgeable and is helpful in all ways. read more

Their pool service is great! There's really not too much to say. My pool pump went out and I contacted Leslies's to have someone come out a put a new one in. They came out and put the pool pump in very quickly. read more

I've dealt w/ a variety of Leslie's pool locations here in the valley. If you dealing w/ Leslie's pool products/services this is the store! Customer service is their motto. They are quick, comprehensive and knowlegible of their products and service. They know pools inside out. Patrick and his staff will go out of their way to meet your needs. Doesn't matter what your needs are large or small you will get same great service. read more

These guys are great. I brought my motor/pump in to have the seal replaced. They did it while I watched. And only charged me for the seal. It was a decent amount of labor. Outstanding customer service. And I have a non standard size filter that they cross referenced and found at another location and they are having it delivered to this store the next day. I highly recommend these people. read more

I like going here, because they always have what I need in stock. A good store. Good knowledgeable service. I met Kent Taber, the store manager a couple years ago, and he helped me navigate through the do's and dont's of painting my pool. A 30000 gallon pool. He recommended the primer and epoxy paint I should use, even the color. And it turned out so well. I am so pleased, well into the second year since the painting, and still looks great. Saw him Monday the 27th of May, and he helped me with my MX-8 pool robot. Explaining to me how all the parts work together, explaining some of the details I wasn't aware of. Keep up the good work Kent! read more

Went in recently and saw Kent, he really helped me in getting my pool looking its best! I really appreciate the time he spent with me. This is rare these days! read more

This was my first time inside Leslie's Pool Supplies. As soon as I came in I was greeted with a smile and a "how can we help you" from Ericka and Nelly. I needed a replacement for a slimmer deck plate, but they didn't have any in stock. They took the time and called around to different stores for me to see if there were any I could get today. All stores were out of stock and I had to order online, but they gave me something to try in the meantime. Ericka and Nelly even gave me a coupon to use for a chlorinator I was buying. I will be returning to Leslie's in the future for their excellent customer service! read more

I'm a little late posting this review because I've never done it before but was compelled to do so after my experience with Russell and Kent. My old odd ball pool pump motor went out which Russell had to order. When it arrived at my house BINGO it was the right one which was a concern of mine. Then I had trouble putting the new seal on. I took the motor and seal in and Kent was more than happy to take his magic seal fixer upper and put it on for me. And at no extra charge. They are very knowledgeable and are now my new go to pool supply store. And by the way it's running GREAT. Thanks Guys read more

Major difficulties with the service center. The tech did not call before he stopped by, he knocked once and left before I got to the door. I called the service center and they would not come back or reschedule for a time when I would not have to miss work. Phone operator was awful, not helpful and extremely rude. read more

I called because I had a malfunctioning pump and they told me that if I buy a brand new pump they come immediately otherwise I will have to wait 10 days. With 120 degrees outside I call this poor service, better an extortion. read more

My goodness. The prices at this place are insane. I needed a filter. Went on Jet.com and saved $100 + dollars for the same part!!!!! OMG. read more