We just bought a house that came with a hot tub... completely clueless of how to maintain it etc…read more We called California Home Spas & Patio and got in touch with Erik - came in and he literally walked us through the entire process, step by step. Super knowledgeable, professional and friendly. Thanks Erik!

I have a Tropitone fire pit I've owned for about 10 years. This company makes a quality product…read more It's not cheap but it's worth the price. It gets a lot of use with all the grandkids swimming all day (almost every day) in the pool and then roasting marshmallows over the fire pit in the evening. Recently, it developed a small leak in the pilot tube. It's a 12 inch aluminum tube that connects the LP valve to the pilot assembly. It should be an off the shelf product. You can buy these for any outdoor product that runs on LPG. A 12 inch tube with the fittings sells for $10 to $20 on line or at any Home Depot. Tropitone chose to use one in there fire pit with a different size brass fitting on one end. It can't be found online so I called California Home Spas & Patio to order one. I spoke with Ana about ordering a replacement. I gave her the model number of the fire pit and e-mailed photos of the tube and the connection points on the unit. A week went by, I called again and was told she would call Tropitone and get it sorted out. I didn't get a call back from her. Called again and got the same result. After a month of waiting, I drove there and spoke to Ana. The first thing she said was that she had been thinking of me and was planning to call. Then she told me that Tropitone had changed ownership and that a lot of their staff had left the company and that the new employees were not very knowledgeable and followed with a few thinly veiled racial slurs about them. She finally called Tropitone, spoke with a parts person and got the price. I waited for a month and it took her less than 5 minutes to get all of the information. I wasn't happy that I had to drive there to actually get some help, especially when it could have been done with a phone call. She said she could order it and have it shipped directly from Tropitone. Then came the cost. $200+ dollars plus shipping. I thought she was joking...she was not. I asked if there was a mistake. It should have been no more than $20. She had no answer; she just wanted to know if I wanted her to order it. She finally offered to talk to one of the people in their parts department for me. She came back, holding the entire assembly, including the pilot tube and explained that Tropitone doesn't sell the tube, only the whole assembly. I'll never buy another Tropitone product again. They don't talk to customers and work through their dealers. There's no email of phone number on their website. Trying to sell me a lot of parts I didn't need just to get a 12 inch tube with stock brass fittings is price gouging. I'm more disappointed in the lack of any customer service from California Home Spas & Patio. I would have never got another call from Ana. They love it when you buy from them but when you walk out the door, you're on your own. I found what I needed on Amazon Prime. It's the same thing Ana tried to sell me for over $200. I bought it from Amazon for $37.98. I saved about $200 and my fire pit works fine. My recommendation is to stay clear of California Home Spas & Patio and Tropitone.

Dan is a very honest, knowledgeable, and an awesome person. He is about fixing your pool issues…read moreand not about the money charging you an arm and a leg. He has come out to help me multiple times and has fixed my issues immediately. I highly recommend Dan as he is one of the better pool guys in the area.

Very, very knowledgeable man. Dan came out last minute and took care of a few problems going on…read morewith new pool.

The staff is still friendly. They noticed I had a bad back and lifted the heavy case of bleach to…read moremy truck for me. The price is a great, but my favorite thing is the crew. I'll never go anywhere else.

Rip off. They wanted to drain my pool. When I declined they pretended to service it and change the…read moresalt cell. They did no such thing. It was becoming increasingly worse. They couldn't be bothered to clean the pool nor check the vacuum. I called a different pool service and within a week everything, vacuum, salt cell, water quality and actual service was perfection. My recommendation is to skip these people.

I used Klear Water to change a recalled Sundance sensor. They were quick and on time. I will use…read morethem again.

Can't say enough good things about them. We've used them for spa cleaning and a few spa fixes over…read morethe years and they ALWAYS show up on time, are friendly, easy to communicate with and never try to upsell you. They know their stuff and are quick to do the repairs. If you need your spa cleaned or repaired, this is the place to call.

We hired Sunset Designers and Builders to construct our pool and hardscape, and it was an absolute…read morepleasure working with John and his team. During our initial meeting, John thoroughly explained his services and the equipment and materials he uses, and provided us with a detailed folder for our review, which was very informative and reassuring. Throughout the project, John sent daily video updates, including any changes to the project worksheet, which kept us in the loop every step of the way. John and his team were responsive, professional, detail-oriented, and always available to address any questions. They completed the pool and hardscape earlier than estimated timeline, something that is rare and greatly appreciated. From start to finish, they gave us complete confidence that the job would be done right. We LOVE our new backyard and can't wait to enjoy it!

Complete satisfaction. Professionalism? Top notch. Everything is communicated upfront and…read morethroughout the process as soon as changes happen. No fuss, no stress, and just be available to talk. John and his crew took care of everything. I'm typically very hands-on but I was very hands-off with this process because I had no doubt John could deliver on our agreed plan. When the outcome turned out to be better than your vision, you know you chose the right people to work for the job. This is a complete backyard and pool build for us. So if you're new to construction or you simply have fear around this type of project, save yourself the stress and hassle and go with John. You won't regret it. His high rating is yelp is not manufactured. If there's another star I will gladly give him that star. You'll get your money worth. He'll deliver and hopefully he can deliver over expectations like he did for us. Excellent company and excellent people to work with.

We have been with ABC pools for many years, and the service has been excellent. Our current pool…read moretechnician, Miguel, is OUTSTANDING. I really appreciate his dedication and professionalism. And when we had a billing issue this year (MY FAULT - NOT THEIRS!) they were totally cool and helpful and we got it resolved. ALL POSITIVE EXPERIENCES.

Angelica welcomed me as soon as I entered the store. When she was done with the customer she was…read morehelping. She gave me her undivided attention. I will go back even though it is further than the other non friendly pool supply stores.

There's nothing more terrible than realizing your pool is losing water... like too much water. And…read moreyou don't really have a good idea as to why. Further, there's a part of you that doesn't want to know. Why is all this paint bubbling? Are we going to have to replace the whole jacuzzi? Your mind spins as the unknown grows larger and more scary with every passing minute. I'll just keep filling it every morning and won't tell anyone. Ah, then the water bill comes. That's when you contact the Leak Specialists and speak to Luis Perez. First of all, Luis is the most experienced and knowledgeable person when it comes to ANYTHING that is holding water in and around your home. And secondly, he and Jorge are two of the nicest people you'll ever meet. It's hard enough to come by upstanding business people, but especially difficult to match that honesty with positivity and kindness. Finding gems like these gents is a rare occurrence at best, so be sure to cherish their expertise! They were professional and swift to respond, able to garner all important details over a single phone call. While schedules are tight during these post-pandemic days, they were flexible and found a midday slot that worked for us. Donning wetsuits and with dye kits and listening devices, pressure hoses and cables, the Leak Specialists deftly identified our issue (which on the balance, was relatively minor!) and at the same time assuaged our worst fears. No we would not need to blow the whole pool up and start again. At the end of the process a comprehensive leak report with annotated images is sent, and you can take that to shop around with repair services. So easy! So before you pull out all your hair, and before you hemorrhage all your cash to the water utility, do yourself a favor: call Luis Perez and the Leak Specialists, and get back into the pool!

Very professional company. They found the pool leaks very efficiently. Since the job was…read morecomplicated they did make multiple visits. I paid one flat fee. The owner is very knowledgeable he explained everything in detail and patiently. Overall I was very happy with their work and would highly recommend them.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Had to find a new pool cleaning service for my MIL's house due to poor performance and high cost of…read moreprevious service provider. Came across Milan Pools (Sidar) via Yelp and had a pleasant conversation with him on the help needed and scope of work . My expectations were simple: do business with an honest, hard-working company that takes pride in their work. Sidar took the time to understand my needs and came back with a competitive quote for the services needed. I was extremely pleased with his work and the time he took to break down and provide trustworthy feedback on any additional work that should be pursued to keep the pool in good condition. Sidar exceeded my expectations in communication, reliability, honesty and value. Sidar (Milan) is a pleasure to work with and I highly recommend his/their services.

Great work. Explained everything. Did not try to cheat us. I really appreciate the quick…read moreturnaround and preparation

Was in town for my Aunt's funeral service over the weekend...my Mom and I were hanging out looking…read morefor a replacement COUSIN IT plant to replace one that I had that didn't make it. As I live in Northern California (Crockett), I tried Armstrong here hoping to score a plant. Talked w a guy who said that he was sold out of the particular plant, and I was sort of bummed, but accepted the fact that after trying another vendor, no luck would be on my side. After noodling around the store for other cool stuff, I get this "Hey!" and low and behold he found 2 Cousin It plants for me! I was surprised and happy he found them! He went out of his way to look for this particular plant and let me know that they had them! I went home happy and just stoked that this kind of customer service STILL existed in this world! Bringing home this plant back to Northern California was truly something as I had someone who cared enough to make my inquiry happen!!!

Super knowledgeable on their plants A little pricey, but…read moreoverall pretty good They do carry amazing citrus plants if that's what you're looking for