Employees are awesome, everyone does a good job on the customer service side. Great selection of…read morehvac parts, they have everything you need. My only issue is that they take ages to get your equipment to you and it's pretty ridiculous. I ordered some hard pipe and 2 90s, not much. After over an hour of sitting in will call I finally got my materials. It's been bad like this for a while. Everyone knows. Hire more help.

As someone who works with the company I can tell you our products are on the higher end i'm a…read morepicker so I make sure all of the products get to you which also means I frequently look at all of the products and they are all good quality in my eyes, that's all thank you :)) I like my co-workers too

Absolutely unresponsive to problems. Service technicians are never available and no one responds to…read moreemails. Used to be a great company but I would never use them again. Absolutely awful.

We have done business with Madison pools for over twenty years! They are knowledgeable, effective…read moreand professional! I would highly recommend to any pool owner- they are second to none

Tracy came today to install a new filter on our pool. Second time he has come to our home to fix…read moretwo separate issues, months apart. Very professional and deliberate in his work. Great technician! Thanks Tracy!

We purchased a cantilever umbrella from Family Leisure, on sale for almost $2,000, in December…read more2024. Two days ago, we took the cover off and opened it, or tried to. We turned the crank and nothing. Upon further inspection, we saw the cable and it is either broken or has come undone at an end. We called Leisure World and asked to schedule service for the umbrella. We were told they do not have a service department and could not provide anyone who could help us. Love it, spend $2,000 and get no support. Make sure that before you buy an expensive product they guarantee you that they provide service before AND after the warranty expires.

I was not aware of their outdoor furniture lines, and had frankly been confused about the…read moredifference in Volunteer Pools & Spas and another unrelated business with a similar name. Their people sat me down and told me all about the business, including what they did and didn't do, educated me on the difference in their furniture lines versus the competition, and even told me about their outdoor kitchens and how they're not only a lower price than one built on site--but you can take them with you if you move! No, I haven't bought anything from them yet, but service is a big thing for me, and they educated me and answered all my questions. I appreciate that.

They were to clean and service the pool bi-weekly(clean,test and add needed chemicals)The video…read moreshows the owner throwing chemicals in the pool and leaving on two separate occasions. He did not clean the pool and did not test the water. The chlorine levels were so high the pool was unsafe to use. This was brought to the owner's wife attention and she stated we would not be charged. I would suggest making sure you have cameras because this company in not TRUSTWORTHY They will still try to collect for services not rendered.

So frustrating just left this place the experts to put in a flange for my sink drain trying to ask…read moreeverybody in there exactly what goes where and how it works. I should've known something was funky when the two people at the desk weren't quite sure eventually get an answer wrong answer by the way get home install it and I need plumbers putty and they have no idea that I needed it. Oh we're in electrical warehouse. She says I'm sorry then get out of plumbing supplies you idiots.

Great service. They never fail to have what I need. They…read moreare my first "go to" place when I need things in the Plumbing and Electric area.

Everyone here is always super helpful! They don't try to sell you stuff you don't need and my pool…read moreand alway look amazing. Went to that chain store when I first started and it was 200 every time I went and water was never right. These guys will take care of you!

Everyone here always goes above and beyond to help us with any questions or issues that arise…read moreregarding maintenance or repairs to our pool. Always friendly, courteous, and just super helpful!

A really decent selection, especially for an outlet store!! We stopped in on Christmas eve right…read morebefore they closed and Lynette was fabulous, funny, and so helpful. My dad was tickled pink at the stuff she was saying. I loved that she was genuinely helpful with her recommendations and not just trying to sell the costliest items, and I also think she was just a real sweet person. We ended up buying a roasting pan, which was a fantastic discount ($210 instead of $315) , and a small 3.5qt dutch oven at 40% off. Those were holiday sales and won't last through the new year, but I'm glad we caught them anyway. I think in terms of the other stuff, it wasn't the craziest discounts ($2 off here, $3 off there type thing). But I do think that the stuff that has a deal active is usually a pretty hefty deal. Just keep in mind that they don't have all the colorways!

Paige was probably the rudest person I have ever met. She was super irritated from the moment I…read morewalked in the door. I even complemented her on her hair color (she didn't even respond or say thank you) hoping that would put her in a better mood (I really did like it) so I could ask the questions I needed to ask. Ultimately, I decided to come back later when someone else in a better mood could help me, and as I was walking out the door, she rolled her eyes. She was very cold and very bothered to have to answer my questions. I'm giving two stars because when I was in there last week to buy several pieces, the woman that helped me was incredibly kind and answered my questions with no problem. In fact, she talked me into buying two pieces that totaled over $600 that I had not planned to buy. I think your sales will be much better at this store if you can train Paige not to act like a drill sergeant when customers come in. This was a horrible experience.

Did all our Christmas shopping here and it was very easy . They have everything ... dogs are welcomeread more

I wanted to share some positive feedback about my recent experience at the Bellevue TN, on Highway…read more70, Harbor Freight location. The store itself stood out immediately. It was extremely clean, bright, organized, and even smelled fresh. The layout of the products flowed so well that I honestly felt like I could have found what I needed on my own without any difficulty. The overall environment was calm, quiet, and very easy to shop in. Even the exterior signage stood out to me. The sign is wonderfully large and clear, and I really appreciate that the logo also communicates what kinds of products are inside the store. It makes the store easy to recognize and sets the right expectation before even walking in. What really made the visit memorable, though, was one of the associates who greeted me shortly after I came in. I unfortunately can't remember his name clearly, but if I heard it I would absolutely recognize it. He asked what I was shopping for and immediately pointed me in the right direction, which was very helpful. Later, we reconnected at the register and he took a moment to actually understand me as a customer. He offered to add my phone number and email into the system, which I appreciated since it helps keep track of purchases and promotions. He also mentioned the Harbor Freight credit card. Even though I wasn't interested in signing up for the card, the way he explained it didn't feel like a sales pitch. It felt more like an educational overview so I'd understand the option if I ever wanted it in the future. He was very likeable and professional, and the whole interaction didn't feel rushed or transactional -- it felt genuine. Because of that experience, Harbor Freight has now become my first stop before Home Depot when I need tools or equipment. In fact, I came back again and even picked up a Harbor Freight hat -- I'm proudly sporting the brand now. I just wanted to say thank you to that associate and to the team for maintaining such a great store environment. It made the experience stand out, and it definitely earned my loyalty.