Just when you think customer service is dead... you cross paths with Megan!!! Walked into the store to get some tests done and buy some supplies and noticed a huge line. I had time so decided to browse and jump in line when it was shorter. If you think the people at Chik Fil A know how to manage a line you haven't seen Megan work. She moved that line so quickly I thought they had an entire team back there. I had a lot of questions and it was close to closing so felt kind of bad, but trusty Megan ripped through my questions, tested my water, tested my cell and slapped me with a degree in pool chemistry. Definitely learned more about chemistry in this 30 minute span than I ever did in my undergraduate chemistry course (thanks a lot cal state system). All in all, Megan single handedly restored my faith in customer service, this country and my skills as a chemist. Now I just have to find a nice way to tell my pool guy he's no longer needed. Thank you Megan. read more

Probably the most unprofessional terrible experience I've had. The man running the store was obviously in a foul mood and let it out on his customers. He was rude and short tempered. He discriminated against me and my family and was a jerk repeating in a loud obnoxious sarcastic voice "HAVE A NICE DAY!!" All of the sudden the restroom was now not open to the public when the previous guy let us. Then I walked 5 feet away from my boys and he yelled "You have to save the children at all times!" I replied I am five feet away from them and he snapped back, "look at the sign!" That's when I hit it towards the door saying you've got to be kidding me and he just continued to yell. Have a nice day. Completely unprofessional. Way beyond just having a bad day. This was discrimination. Had I've been his same race he wouldn't have had a problem. Time to go somewhere else to get my pool supplies. I've been going there since we moved to the area two years ago. Nice job guys. Might want to screen your employees a little better. Peace! read more

if I could give a minus star that would be perfect The people who work at the store are the worst service people on the planet They sit on their phones and talk to don't care about the in-store It would be better to go over to the Riverside Leslie's store as they are always very professional and friendly read more

I received the shipment on Friday 5/31/2024. The box was tattered. It was crushed in spots, with numerous tears/punctures. I immediately took photos (see attached zip file of 14 photos) of the condition. You can see the FedEx truck that delivered it in the background of the first photo. I did a visual inspection from the top of box, and it appeared things were displaced/disheveled and scuffed but nothing major. Since I was flying out of town the following Monday 6/3/2024 I decided to leave it in the box until I returned from my trip. (concerned that if I started to install the new filter before my trip then found an issue that couldn't be resolved immediately my system would be down for days). Upon my return, I installed the new filter on Monday 6/10/2024. At that time, I took the filter unit out of the box, and opened the unit. I did take a picture of the top of the filter cartridge system, and everything looked fine. I did not take apart the filter cartridge system, so the bottom of the cartridges were never looked at. Everything seemed to be working just fine, I clean my pool weekly and didn't see any issues until +/- 6 cleaning. At that time when I was cleaning the pool (last Saturday 6/10/2024) I noticed that there was dirty water returning into the pool and jacuzzi. Seemed weird, even though the pressure meter on top of the filter did not indicate I needed to clean the filter (no PSI change from original clean filter PSI), I figured I should do so I could figure out what was up. That is when I discovered the damage to the bottom of the filter cartridges. I then reached out to your team o see what could be done to resolve the issue. NO HELP.. Past their 30 day warranty, deal with the manufacture (Pentar) on your own. WTF? I bought this from Leslie's and sent their customer service person 14 pictures showing how bad the package was when it was received. Do not buy online, you will not get any reasonable help when it is obviously their F-up. Sorry I didn't send a complaint the day I received the filter but I figured it was just a few scuffs and loose parts, I didn't think anything was structurally compromised. Now I feel they should replace the complete unit/order. Who knows if there is a hairline fracture to the filter housing? read more

Dan and Gwen were great! It seems like everything on my pool is going out at the same time and I had a lot of questions for them. They were very knowledgeable and answered all my questions and gave me some great information. They had what I needed in stock, which is great, because I went home and fixed the issue immediately. Thanks for all your help! read more

The cashier, Daniel, was great at helping with our needs. Overall amazing customer service!

Leslies is my go to pool supply store. The staff is always very friendly and helpful testing the water on my pool and making recommendations so we can enjoy a great summer. Thank you for doing what you do. read more

What a great store! Mike and Megan are the best. If you need to learn about the maintenance of your pool or if you've got it all together this is the store for you. They are both knowledgeable and supportive and creative in solutions. Need a part that no longer made or help with carrying chemicals to your car you need Leslie's Pool Supply. Always greeted with a smile when you walk in thru the doors. Thanks Leslie's! read more

Nothing says customer service more than the employees taking the closest parking right in front of the store, and the little girl is the epitome of useless and rude, she looks at you like a dead fish when you come in. But, I hear mommy and daddy are the owners. Lgbtq??? Why bring that up? Oh, the girl... read more

Store is great if Mike is there, knowledgeable and friendly. Megan is a smug know it all.

10/10 would recommend this place. Megan was very knowledgeable with recommendations and advice for our pool situation. She went above and beyond to help us understand costs and pricing for long term private pool maintenance. The water testing service is thorough and products sold to us was appropriate. I also want to give Kudos to General Manager Mike for supporting Megan during the process. He was also very friendly and professional. If corporate is reading this, give them a much deserved raise! Leslie's is also Veterans friendly, that speaks to this company's support to us. If you live around the area and own a chlorine or saltwater pool, do not hesitate to go to this store with trust. read more

Always come here and and buying my shock is shocking because Megan is always the best and very helpful. You have a lifetime customer as long as she is there to help read more

I recently moved into the area and am a first time pool owner. I knew nothing about how to take proper care of a pool. When I moved into my home, the pool water was in pretty bad shape but I didn't know that until I got the water tested at this Leslie's location. Mike, the manager, and Megan, the assistant manager, have been really great in helping me understand all the various dynamics of pool chemistry and keeping all the diagnostic chemical testing numbers is safe ranges for my family. I have learned so much from them! They've been patient with all my questions, knowledgeable, friendly, easy to talk to, and just all around kind. I highly recommend this Leslie's location. read more

Took sample in fir testing only to stand around for 20 min while lady working chatted on cell phone to her sister about baking. Store phone ringing , other customers in store and no one getting served. Used to love this store. Not anymore. read more

The girl that works there is always helpful and to the point. I love her personality. I forget her name.

I would like to thank Megan at the Norco location. She was the only one working on Sunday morning when I came in. There was a line of people, but she still gave me that one-on-one service that made me feel listened too. I am a first time pool owner and she would pick up the phone to answer questions on how to install the parts that I purchased. read more

Overpriced and not as good as other shops. Fine in a pinch, but do not recommend. Service is average.

In today's world service is the main thing that separates those that stay in business and those that go by the wayside. I can see Leslie's slipping into one of those that goes off into to the deep in and never resurfaces. I am doing this review based on my last two times I needed to purchase a part for my pool. One visit was at the end of last season and the other was today. I am sorry or happy to report that I will no longer be using Leslie's to purchase any of my pool supplies. Sorry in that fact I will no longer be supporting a neighborhood business happy because I found an easier way to do business. I was lead to this because of VERY Poor service. Last year I needed an o-ring for my filter and they gave me the wrong size twice. The old o-ring had broke and they weren't able to size it up. I gave them the filter name and everything needed to give me the right part. After returning it for the second time they realized they were looking at the wrong part number and would have to order my o-ring. They did and after about 10 days final got my o-ring. Today I called first to make sure they had the part I needed another o-ring. This time I gave them the part number. I wanted to save myself a 20 min drive. The guy on the phone checked his inventory and told me they didn't have it in stock and would have to order it. I told him that would be great when would be in. He told me I would have to come in and complete paperwork so they could order it. Make sure they would know who to call when it came in is what he said. I told him he had to be kidding and he said no. I politely told him to forget it. After hanging up I went on-line found a company that sales the part. Ordered two of them and they would ship today and should have in 2-3 days. The whole process took me less then 10 minutes that even included searching for the part, creating an account, paying for it and getting a confirmation. All this in less then the time it would have taken me to drive one way. I see this new company has everything I need and I can order it from my living room and it will be delivered to my door. Good Bye Leslie's it was fun while it lasted. read more

Would leave zero Stars if I could worst customer service ever from Megan all she does is talk about her personal life and doesn't worry about customers lined up at the counter Parks or truck right in front of the store taking customers parking spots away worst ever will stop going to the store because of her read more

Great customer service. We just finished putting in a brand new pool and I needed all the supplies to get started. This is my first time owning and caring for a pool. The gentleman as Leslie's was so helpful. He was very knowledgeable. He answered all my questions and helped me find everything I needed. He even helped load it into my car. I will be a returning customer for sure. read more

I've been a customer at this Leslie's since I moved to Eastvale 15 years ago, they have always been friendly and helpful. Today, while I was waiting for another customer to be helped, I started wandering through the store trying to find a new salt chlorinator for my pool, I know mine is about to die and I'm already thinking of a replacement. I asked Megan for advice, and she went above and beyond to try to get me the replacement part I needed, I know this system is no longer supported by the manufacturer, but she managed to find ONE part. She recommended to make sure that it's the one that fits my system before buying it. I wish every time I go in a store the associates were as helpful and committed as Megan. I left the store with a smile in my face. And I'm a grouchy guy! read more

Always an easy in and out. I'm able to get my pool supplies. Have the guys that work there carry it to my car. And great customer service. This is the only pool store that I use read more

Hello, just moved to Corona. Mike was friendly and knowledgeable. I was able to purchase the right equipment which included a new pool sweep and other odds and ends at a great price. I will be using this store in the future. Thanks read more

I wish I can give this store a negative rating today 6/23 @5:30 pm we went to buy some supplies for our pool. My son was holding a ball that he wanted to purchase and the sales clerk yelled at him don't play in my store. I then approached my son and asked him if he was playing with the ball and he said no I was just holding it in my hand. I then approached the sales clerk and told her that she was very rude to my son and she said I don't care there's no pain in my store I told her he is not playing in her store and she said well I thought he was playing with the ball. I then told her you thought but he didn't and she immediately started to use profanity at me and said to get the f*#$ out of her store and she threatened to call the cops and I asked her for her name to report her and she said I'm not giving you my F@*$ name she repeatedly used profanity so I called corporate office and open a big case against her they should not have people representing Leslie's pool supply behaving in this manner very unacceptable and not professional I will not be returning to the store again, she had brown hair and it was in a ponytail. The proof is in the security video I hope that the manager of the store reviews that video on the date and time to see her behavior in front of other customers. read more

Mike is absolutely the best!! He is so helpful, patient, and informative. Jarred and I appreciate all you do when we come in.

I recieved OUTSTANDING service from Mike. He helped me with my hayward pool vacuum. Mike was very helpful & knowledgeable about my pool vacuum Mike is definitely an asset to the Leslies pool corporation. James.. read more

If your someone who's doing your pool yourself, it's worth it to sign up for there guaranteed no problems pool program. Stop in and see Mike. He was so informative and patient. His level of customer service and experience were invaluable to helping me get my pool issues solved. read more

Joshua is very knowledgeable about pool chemicals and how to balance your pool water thanks! However their computer has been down a few days so maybe they should have a spare one or have it repaired sooner? read more

Waited over 40 minutes for a water test. No urgency to help customers. Ended up walking out.....

One month ago I purchased over $400.00 in pool toys from this place, and I realized I didn't need the spa solar cover, which I never even opened. So today I bring it back expecting this to simply be charged back to my credit card. But the guy in charge decided I could only have a store credit. Even though I told him I NEVER frequent his store. He didn't care in the least. Just stuck me with a useless piece of paper for $39.00. NOW I PLAN ON TELLING AT LEAVE 12 PEOPLE ABOUT THE POOR SERVICE I RECEIVED. I HOPE IT WAS WORTH $39.00 SIR!! read more

I purchased a filter motor back in February 2013 and this weekend the motor went bad. I called the store and they stated it has a one yr. warranty so bring it in and talk to the Manager. Well today I took it in and spoke to the Manager Doug and he stated that because it had some calcium build up it is not covered. Then he tried to up sell me to a 1,200 unit. I have been a long term Leslie's customer, but I would say now try another pool store.... I have a call into the District Manager to present my case. I would be very cautious on frequenting this store because they are always trying to up sell you with chemicals you don't need. I had to buy another motor impeller and gaskets today from another location right around the corner from this store. I spent 488.00, (332.87) was on a motor that was under warranty and am very pleased with my new found pool store... I have been using the pool guy supply since March of 2013 and they are great and are much more knowledgable than the Leslie's staff. Call or visit them @ 949-371-6063.... Please do not support a retailer that does not stand behind their products !!!!'nn read more

I have found that the prices are a little high, but I have also learned that the quality of the chemicals is superior to what you get for less elsewhere! We had been having an issue with our spa water having a slight green color. No matter what we did, it still seemed to have that tinge of color, even though it was crystal clear. I took a sample in today and I was sold product and was told exactly how much to use, etc. I came home and put it in the spa, as directed. Within two hours, my spa was sparkling clear, with no color! Nice to know that they have employees that actually have knowledge of the pool/spa business. Better yet, the testing service and advice were FREE! read more

Happy to find out this store was open today (4th of July weekend) which saved our butts. We needed supplies for our pool and John and the girls who were working today were totally awesome. Very friendly and knowledgeable. Definitely will be coming back for more stuff :) read more

I have bought from these guys for years but a few weeks ago my wife bought the wrong chlorine tabs. I came back to return and get the right product and was hit with they have a 14 day limit on returns and since the purchase was made at another store the sales person could not process it. I had to waste my time and come back to see the manager. I did but he would only offer a store credit so had to buy $60 of items I did not need! Back to Target, Walmart or Home depot for my spa chemicals from now on, their return policies are more in line of what is expected. read more

Great customer services. Associate was very friendly and helped me get everything I needed to clean up my pool. The store is big And clean . Prices are reasonable. read more

Horrible customer service. 4 years ago I purchased a Hayward variable speed pump from Leslie's and recently went out on me. I did some research and figured out the problem was the drive and needed it replaced, which is very common with this pump. I called for a service tech to come and fix the issue. I was given a week and a half wait for the tech. When the tech arrived, he unscrewed a screw and told me I need a new drive. No Kidding. He then tells me he has to order it and will have to return in a week or more. I was charged $142.00 for this. I would have assumed that a "reputable company" like this would have the ability to know that this pump has a deficiency and after the customer explains the deficiency, that the company would come prepared to resolve the issue. Since then I have spoken to customer service who advised me that the district manager Luu would call me back. I instead got a call from the store manager mike who told me numerous times I would receive a call from Luu. It took over a week and many calls from my end to finally receive a call. Unfortunately Luu was no help and would not refund my money. I went to another local pool store who came to my house the next day and replace my pump with much better customer service. I am currently pending a call back from the regional manager. We will see what he has to say about this terrible service read more

Store associate was short & gave no reason as to why the product was more than the advertised price. We walked out. Back to Lowe's for pool needs. Overpriced & rude. read more

Don't give them your email! They sell your email to other businesses. I started receiving emails from other online pool supply companies and also scuba places as well. I hate junk emails! The staff was super friendly but feel I was sold stuff I didn't need. Very expensive! Don't give them your email! read more

I spent over $700 in pool chemicals within the course of 2 months. My pool looked horrible the whole time. Went down the street to another pool place, and found out that the chemicals were not the correct ones. Also found out they work on commission. $30 bucks later and 2 days of filter cleaning, and my pool looks glorious. I will never shop here again. read more

We are a fan of Leslies in Norco. Whenever we need help or advice they are there for us- especially Doug. Not only does he answer our questions in a friendly easy to understand manner but offers suggestions to keep our pool sparkling!! read more