I absolutely love it here! I've been coming to HOTWORX for about a year now, and my experience has…read morebeen amazing since day one. The studio is always spotless and very well maintained, which makes every workout feel comfortable and inviting. The staff is incredibly knowledgeable, friendly, and always willing to help -- whether it's answering questions, explaining the workouts, or just offering encouragement. I really appreciate how consistent the environment is. It's welcoming, motivating, and never feels intimidating. The workouts themselves are efficient and challenging, and I've seen great results since becoming a member. They're also introducing new machines in the FX Zone, which is a huge plus and shows they're continuing to invest in improving the studio. It definitely sets them apart from other studios in the area. If you're thinking about trying HOTWORX, I highly recommend it -- you truly won't regret it!

Do not become a member here if you want the worst experience trying to cancel with them! The staff…read morewill pretend to be on your side while trying to cancel and then fail to input your cancellation altogether ! I've spoken with two different staff members on the charges to my account and failure to cancel the first time and i'm getting thrown in circles. They have no recording of my cancellation but that's because they never inputted it in when i walked in twice to do it! Horrendous lazy customer service when it comes to sorting out any issue of this sort. Very disappointing with Eastvale Hotworx, i was a member at Chinohills Hotworx and they were helpful with cancellation, cannot say the same for the negligence of Eastvale Hotworx

Kevin, Tania, and a girl wearing a headscarf (apologies--I forgot her name, but I'd like to give…read moreher credit) are all very friendly and accommodating, and they made the experience truly enjoyable. Occasionally, you may encounter a staff member who is less experienced in customer service, but management is responsive--sharing feedback typically leads to improvement.

This was a great experience! Tania was super informative and made the experience that much better…read more They had TV to watch and complimentary water. She explained the different settings well and the clinical benefits of the red light therapy. Everything was clean and sanitary. Would definitely recommend to anyone looking to relax!

Received a facial this past Saturday. It was a micro channeling facial. I would definitely…read morerecommend. Iv had 2 other micro channeling facials here in the past. Healing is similar to micro-needling facial. A lot of redness and swelling; however results are amazing. Thanks Yvette.

I am so glad I found this gem . I had a spa finder gift card and found this place on their website…read more The customer service is top notch! Very welcoming and treated us so wonderfully! Alex my massage therapist was a 10/10! I don't get messages often.. and he made me feel so comfortable.. I'm a bit shy but he made feel so at ease. He worked my back and neck and got rid of all the kinks all while being firm and gentle at the same time. I cannot wait to go back. Life changing for sure!

I had a wonderful time during my first ever visit to Glen Ivy. We came on the morning of July 3, so…read morethe start to the holiday weekend. Due to this, it was very busy but we still were able to enjoy all the amenities!! There are so many different pools to relax in, and I especially enjoyed club mud where we were able to cover ourselves with basically a face mask but for our whole bodies. It left our skin feeling super soft!! The service was also great, and I really enjoyed the smoothie I got. I definitely recommend coming on a weekday and avoiding holidays if you want to be away from crowds, and when going to the restaurant inside for lunch, try to go at noon latest!! That's when we stood in line to order and there weren't many people in line but it moved pretty slow. By the time we sat down and were eating, the line had grown 10x the size.

Decent experience. Workers were nice and welcoming…read more Did it for the experience. I don't think I'll come visit again sadly as I was looking forward to it for my birthday. Negatives: - food package was mid (potatoes were not cooked thoroughly, broccoli was ok, spinach artichoke dip was insanely dry). Not worth the price point. White sangria wasn't impressive. Food felt very theme park to me. - carpet in the locker rooms is an interesting choice. - someone definitely had an abscess and was in the water and made it smell like infection, which made us not trust much of the water experiences. Positives: - was enjoyable. - steam room was nice - ambiance - some quiet areas but not really much area of quiet Glad I got to experience it but will likely be sticking to Wispa and Korean spas. Not worth the drive out to here in my opinion.

My whole experience never fails. I don't think I could ever try a new massage spa. They are so easy…read moreto work with and what is a bonus is that they have a lot of Groupons to use. I've only ever done couples massage but they're always very thorough. My favorite one I've had has been the "Swedish and Relax Body Massage with Hot Stones and Back Scrub". 50 minutes is the perfect amount but they have many different types. I love them and will always be loyal to them.

Don't instigate on customers giving you tips. You'll receive tips if the customer wants to, not…read morebecause you peer pressured them. Got peer pressured by both lady's to tip from me and my boyfriend after we already used a groupon and paid ahead. I wanted to be nice so I tipped $2 and the lady laughed saying wow only $2. So my boyfriend went and tipped $10 more. Safe to say I'm never coming back since you expect tip at the end. Massage was decent though.

Not bad at all. Wished my heating pad worked. And my lady…read moretalked a bit much. Otherwise it was Good!

I have a gift card from last Christmas. I decided to call to finally get my massage and maybe a…read morefacial. They told me they don't accept the gift card because they changed their name . Is that my fault? I'm very disappointed and won't be frequenting Hand and Stone or Massage Green again.

I love Hot Worx Anaheim Hills. Been coming here almost daily since joining in October. Hot Worx is…read moreknown for their quick & effective 3D (Heat, Exercise & Infrared energy) workouts. They have free weights too, so you can cross train with their heated hiit & isometric workouts. If you travel often, I recommend joining their Sweat Everywhere Pass for $99/month.

I am a member of this Hotworx franchise and I joined a while ago and cancelled my membership only…read moreto renew it again back in spring of 2025. Here's the thing. I easily get bored and I got bored of Hotworx so yesterday (12/29/25), I went to the gym to cancel my membership and I was surprised that I was not allowed to cancel it without the owner's approval. It was shocking because I had never heard of such a policy. Jordan, the trainer and employee there stated that every cancellation has to go through the owner, Michael first. I asked her why. She said she didn't know why. She took down my name and phone number and said Michael will call me. So, I waited until 4:00pm on Tuesday, December 30th and I called Jordan. She apologized again and said he was busy and that she would message him again. I then told Jordan that I felt that these practices are unethical and I should be allowed to cancel my membership. She then apologizes again and says he will call me today. Previously when I cancelled my membership, I had to pay a fee to cancel. Now, they are trying to prevent you from canceling all together. I am writing this review as documentation for my credit card company too. Jordan said my credit card will not be charged but I don't believe her. Nothing is in writing. The gym is a nice concept but they make you jump through hoops to cancel your membership. Also, you can't even cancel electronically, you have to come in person.

Very disappointing experience. The place was completely empty, and I was the only person there, yet…read moreI was made to wait 30 minutes past my appointment time, even though I arrived 15 minutes early -- a total wait of 45 minutes. No wonder this place is empty. When I asked why it was taking so long, the man at the front desk responded very rudely, saying they were "waiting for clearance." Clearance for what? That's something that should be handled while the nurse is checking you in, not after you've been sitting around with no explanation. On top of that, this place is $100 more expensive than The Hydration Room, and the service was absolutely horrendous. Poor communication, poor attitude, and not worth the extra cost. Save your money and go elsewhere.

They will rip you off, upcharge you, and tell you , you used more credits then you actually did,…read morewhen its a mistake on their part they will not fix it. Aaron the manager is definitely no help. Don't waste your time signing up for a membership where you're gonna get scammed. They will not make it right, And blame Corporate. They have a high turnover rate with Employees because of the illegal things that are going on . They are charging you for services (that's why they need your credit card on file) and when you do not receive them within the time they decide, they tell you you're out of luck on that money and they keep the money and say the service is expired. I don't believe that's even legal in California, but we will find out. So avoid the headache of dealing with Aaron. He's all about collecting the money and not hearing anything you tell him. Don't give them your credit card..