My hot tub was losing water. I called Southwest Spa Warehouse where I purchased my hot tub and they…read morereferred me to a person named Nate who does all of their repairs. Nate didn't answer the phone or return my call from the voicemails I left. A friend referred Scott at AZ Hot Tub Factory. Scott actually answered the phone when I called and managed to make it out the same day. Hopefully I won't have further issues with my hot tub but if I do, I know who to call. Thanks Scott!!!

Scott at AZ Hot Tub Factory exceeded all my expectations. From start to finish, he provided…read moreexceptional service and made sure I was completely satisfied with my purchase. Highly recommend!

When your 20 year old pump breaks and you need a specific part on a Sunday and.... you don't want…read moreto support the giant company that has been running out the small family run competition for years. Northwest Pool and Spa is your place We called another location for help, they found the part we needed but didn't have it at that location, so offered the another location which had the part we needed (this location) When we arrived at the store, our part was already pulled for us. Staff were great help and inspected the other parts that I had and said they were good and didn't try to sell us more than we needed. Definitely a good business to keep handy

What a shame Zoey is gone. Mike is rude and arrogant I will no longer come here. No longer has…read morethat customer service.

Communication with Cody to determine services offered and monthly cost were clear and consistent…read more We agreed on terms and I was pleased to be provided with written terms of service that were thorough and easy to understand. Daniel arrived to perform the service and he was professional and listened to all my questions and expectations. I walked away feeling heard and understood, while also knowing was he was going to do every visit. It's just been one service, but so far I'm very pleased with how things are going.

Cody and Kennden (our service guy) are fabulous. Cody has worked with me thru some complicated…read morerepairs toour 21 year old pool. looks as good as new and works like new. Kennden always looks for my old dog, who comes prancing like he is a puppy to see Kennden. Cody gaave me some very helpful advice on pool repairs that they don't do, including suggesting reputuable companies and looking at repairs they recommended. Fabulous!!!!!!!

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

Fantastic service and results. Outstanding pricing and quality…read more Miguel is most personable, does not nickle and dime every tiny extra, but includes many basics in a great price. Completed in 7 superhot days (replaster w/ pebble and redo pooldeck). Every evening super clean work place, never trash or debris overnight. My highest recommendations. (We heard about them from B&B Pools.)

From the owner: Arizona Signature Pools is a professional swimming pool contractor in Glendale, AZ that has more…read morethan 20 years of experience. We serve Glendale, AZ, Deer Creek AZ; Paradise Valley Town AZ; Tolleson AZ; Youngtown Town AZ; Guadalupe Town AZ; and the surrounding areas. Swimming Pool Contractor, Swimming Pool Repair, Pool Pump Installation, Swimming Pool Renovation, Swimming Pool Filter Installation

The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

Completely left me hanging, told me someone would be out for a repair, no one showed up. Didn't…read moreeven let me know someone would not be coming out and completely ignored text messages when I reached out for updates. Terrible communication, completely unreliable. There are hundreds of pool companies. Don't waste your time with this one.

We took many bids, and were impressed with this family owned multi-generation business. As some of…read morethe other reviews have stated, this process is not cheap but this company is very fair. You certainly get what you pay for in this case a beautiful remodeled pool. Our pool was a plastered pool over 30 years old and was in desperate need of a redo. The job starts with Mike Jr. coming out to measure and answer questions and returns an estimate the next day. After our decision was made the whirl wind began, I mean that in a good way. I enjoyed the entire process from jack hammering out the old plaster to watching new pipes being rerouted to picking out tile and pebble sheen and designing our new baja shelf. There are not a whole lot of options for an older pool as far as the cap tile is concerned unless you want to rip out all the old deck and use stone which can get pricey, we decided to go with a new cap tile and selected brown with a blue/grey/brown waterline tile. We were not sure how this would turn out but I am so glad we went with the choice. Our backyard is earthy and natural and this looks soo classy, we chose a lakeside blue for the pebble sheen and Mike Sr. put some extra bling in there for me and I LOVE it! We also added a baja shelf and a couple turtles to the bottom of the pool. Mike Sr is very communicative, patient and answers all questions via text right away and even put up with my indecisiveness about the depth the baja shelf and held an Adirondack chair in the air where it could possibly go to show me a visual. I appreciated that. Overall we are very happy with this company from start to finish very professional, clean, timely and if you are looking to make your backyard an oasis and not break the bank, we highly recommend Creative Pool Plastering Company. Thank you to the entire crew and Mike Jr. and Mike Sr! The Bonkoski's Mike and Kari

Something is wrong with this company. Very poor communication. I would worry about doing a big…read moreexpense like this with a company thats been in business since 1957 but has no one not a sole answering the phone. They should at least have a receptionist type person to take calls if not the project manage as well where you can leave a vm atleas. You can put a request in an email to set up a quote and you'll never ever hear from them! Very unprofessional.

I went to buy a hot tub and when I arrived I saw a sign in the window that said "Be back in 30…read moremins". I Waited 90 mins and finally the manager arrived back from lunch. The manager Shane helped me with picking out a hot tub that fit my needs. I asked lots of questions as I would with any big ticket purchase. He didn't seem to like that but tried to answer all my questions. Once I decided on my hot tub he proceeded to write up my purchase order. As he was writing it up I noticed a few discrepancies. He started to get mad because I started to question him. He told me one thing as I was deciding on my hot tub and wrote a purchase order for another. He was very upset because I caught him in several lies. He was so mad he asked me to leave. I WOULD NOT recommend buying anything from this place. He's a swindler and a cheat.

We bought a hot tub here and could not be happier…read more Delivered hot tub promptly after we got setup with electrical. During that period the sales office even followed up with us on if we were ready for delivery. Delivery was smooth. Hot tub ran flawlessly. We had one issue where a plug went bad randomly. Service came right out and replaced. I highly recommend this place, they will have a hot tub your looking for most likely. Thanks Desert Hot Tubs!

I had a spa emergency and they came the next day and were super friendly, professional and sent a…read morevideo of the work performed. I feel the pricing was super reasonable as well. Highly recommend!

My 15 year old hot tub needed some work about 2 years ago..Chris was great..over the last 2 years…read moresprung a leak and needed another part..Chris came to the rescue once again.. easy to work with, nice man, super knowledgeable and trustworthy..would use again should I have other issues.