Went in for a water test and was greeted with a attitude and tech was obviously rude uninformative…read moreand gave the cold shoulder the entire time and didn't test water correctly and gave bad results that were incorrect! Techs name was John obviously needs coaching!

I have been going here since 2006. Back then I was asked to pay $12.00 to replace a liquid…read morecontainer should it rupture. I did. I returned leaking container on June 01/2026. They wanted me to pay $10.00 again!!! Not happy! Not going back!

So finally a technician, sent by the district manager, arrived and found that the tube that feeds…read morewater into the Spa was apparently twisted to such an extent that it didn't allow water to flow freely into the Spa. Hence, the control panel couldn't gage the amount of chemicals needed or anything else. So basically, someone put it together that way and shipped it off. My question is why would they deliver a Spa without knowing if it works properly in the first place. You are supposed to set it up, make sure it's functioning correctly or take it back or fix it if it doesn't but they started it and said there you go, we have your money and we don't care. All it took was for us to go to the shop in Sarasota twice, call them three times and expose them to the public to get it fixed. Now, when they delivered it they scratched the panel, so now to see how long that will take and how loud we have to be to get that fixed!

We were searching for a hot tub to help with my husband's spinal injury. We are so happy to have…read more found Hot Spring Spas of Sarasota. Paul Antolik is wonderful! He takes the time to go over your needs without sales pressure and also to go over how to care for the spa. We also had to delay delivery because of contractor issues and Paul was just great about it. The delivery and set up went off without a hitch. A fantastic experience all the way around. I highly recommend Hot Spring Spas of Sarasota!

Good techs leave fast, bad ones stay too long. Techs don't follow instructions. Also price is too…read morehigh for sticking a oh strip in pool and dumping a tub of salt in.

this company is very expensive.. the techs are unreliable and the supervisors never fallow through…read morewith what they promise There are plenty of pool services out there. Avoid this one they're customer service is terrible they have cost me a lot of money because of their neglect Worst pool company in SWFL

Had them come out to fix three different equipment problems. They spent over an hour and then…read moreleft. Resolved NONE of them. Recommend no solutions. Did mutter about "not liking" the piece of equipment I upfront specifically arranged for them to look at and then did nothing with it. I spent a few minutes myself looking at one of them and determined that a check valve was stuck closed. I spent another few minutes looking at the piece of equipment I asked them to and then the manual online and then solved that problem - actually it also solved the third problem as well. They did refund the majority of the cost. Agree it is rare equipment but it was specifically mentioned up front. Also, still no idea why the acid feeder wasn't worked on.

We hired On-Time pool service in April, they estimated our caged pool for $149 a month which was…read morehigher than other pool companies but we wanted the quality and a lot of people recommended them on social media. However later we found out that it doesn't worth the money we paid. The guys who took care of our pool are new, don't have any experience or knowledge about what they are doing. Couple times they forgot to turn the valves back on after they were done with "cleaning". The guy just left 3 minutes ago and here is my pool, didn't even bother to brush it. It is my last day of service with that pool company!

This company used to be called Aqua Doc Pool Company. Check out the reviews before doing business…read morewith them. Many reviews that are glowing about that company, are fake. They took over one year to complete my pool, when they promised at contract signing that it would "only take a few months". Completion should have been in June, but didn't happen until 10/31. Lots of blaming the county, blaming other contractors, blaming Ian (which happened a few years earlier), etc, etc. The workers just show up unannounced, which is alarming when they appear in your backyard without prior notice. Once the pool cage was up, they'd also just walk right on in. Extremely unprofessional for them to not bother knocking on the door to alert you they are there to work. Shoddy work (one part has failed twice already). They also don't know how to get the control panel to work with the app (which the sales guy said was "so easy to do"). This company has also called me a liar to prospective new customers. It's extremely unprofessional for them to do that. If any of you all want proof, I have tons of email and text trails showing that this company royally sucked and didn't do their job professionally, nor on time. And to call me a liar for letting the world know about the terrible experience I had...they are horrific. When you have loads of negative reviews about a company, it really tells the story. And that story is .... *THIS COMPANY IS THE PROBLEM*, not me or anyone else that's trying to warn you to stay away from them.

bad company run away their workers are disrespectful and take forever to complete. Leave the…read moreproperty torn up

After not receiving an item, I had ordered through their website, I checked their contact…read moreinformation on their website, and was amazed to find that they are just a few miles away from where I live. So I hopped in the car, drove to the address, and discovered nothing but a parking structure. None of the nearby businesses had heard of this company, so this is 100% fraudulent. Do not do business with these crooks! I will be filing a chargeback immediately.

If you like being ignored by a company that you've ordered from this is the place. Worse…read morecommunication ever!!! Tried email, ignored. Tried calling, phone number not in service. Tried contacting them on twitter!!!!!, ignored.

Never returned my calls after coming out for an estimate. By the looks of the reviews here I dodged…read morea bullet.

STAY AWAY FROM THIS COMPANY! Their service and accounting is terrible! They do not show up when…read morethey say they will. When I called to see why they hadn't come in a while they told me my account had been suspended because of non-payment. I thought that was weird since I had sent them a check every month. So I paid whatever balance they wanted just to get them out to my pool. When I reconciled all my checks I proved to them they had been paid every month and now they won't give me my over payment back!