After not receiving an item, I had ordered through their website, I checked their contact…read moreinformation on their website, and was amazed to find that they are just a few miles away from where I live. So I hopped in the car, drove to the address, and discovered nothing but a parking structure. None of the nearby businesses had heard of this company, so this is 100% fraudulent. Do not do business with these crooks! I will be filing a chargeback immediately.

If you like being ignored by a company that you've ordered from this is the place. Worse…read morecommunication ever!!! Tried email, ignored. Tried calling, phone number not in service. Tried contacting them on twitter!!!!!, ignored.

Went in for a water test and was greeted with a attitude and tech was obviously rude uninformative…read moreand gave the cold shoulder the entire time and didn't test water correctly and gave bad results that were incorrect! Techs name was John obviously needs coaching!

I have been going here since 2006. Back then I was asked to pay $12.00 to replace a liquid…read morecontainer should it rupture. I did. I returned leaking container on June 01/2026. They wanted me to pay $10.00 again!!! Not happy! Not going back!

The red haired kid who was there most of the time believes that the store is self service. I…read moreusually bring in six jugs for chlorine at a time as I have a large pool. He does not help me to open the doors when I arrive. He does not help me get six new jugs unless I request it. He only brings it out to my truck if I request it. And he's very condescending when he does do as I ask. I have spoken with the East Coast manager because he has been incredibly rude to me. She told me to call her back if this happened again after giving me a $70 credit. On my 70-year-old husband went in and was given the self service treatment. Help yourself. Load your chlorine on that cart, take it out to your car, and load it yourself. While redheaded kid and overweight guy just hang around behind the counter waiting for you to pay them. I'm done going to this Leslie's

THIS IS A FIVE STAR REVIEW. If you're reading it, that's very good news. Because, for some reason,…read moreevery other 5 star review of this location somehow ended up in the graveyard of Yelp's "not recommended reviews". I had no idea this feature even existed. An algorithm decided to throw out seemingly honest, personal and positive interactions with Leslie Pools, and yelp instead displayed negative reviews that seem fake, vague or irrelevant. MY EXPERIENCE HAS BEEN GREAT AT LESLIE'S! And a big reason is because of my interaction with Craig at the Bee Ridge Location. He (and the very busy installers on the national level) bent over backward to try to accommodate my short schedule in getting new pool equipment installed. I made the mistake of going somewhere else for my gear and installation and I regret it. Moving forward I will only be using professionals like the team I encountered through Craig at Leslie's.

Good techs leave fast, bad ones stay too long. Techs don't follow instructions. Also price is too…read morehigh for sticking a oh strip in pool and dumping a tub of salt in.

this company is very expensive.. the techs are unreliable and the supervisors never fallow through…read morewith what they promise There are plenty of pool services out there. Avoid this one they're customer service is terrible they have cost me a lot of money because of their neglect Worst pool company in SWFL

The owner is very experienced and does a great job. The price if a fair value as the work they did…read moreon my pool deck was top notch. Don't hesitate to call them for a new pool deck makeover.

My pool deck was fading and had cracks all in it. I hired them and they showed up on time and did…read moreexactly as they said. They didn't try to up charge me. Fair and honest. Pool deck looks new again and it's not slippery. Would Definitely recommend them.

Thomas Welch is my pool guy. professional friendly. my Bull Mastiff even likes him. great pool…read morecompany, knowledgeable

Beware, do not use Ocean Blue Pool Services. Management is unprofessional, there's no communication…read moreand absolutely no accountability. Ocean Blue has been buying routes from good small businesses and taking over regular services at a higher cost to the customer and leaving chemical levels unbalanced and pool not fit to swim in. Technicians are not trained properly. There's a high turnover of employees because they are not happy working for this company. Ocean Blue has not taken proper care of our 4 year old pool since they bought this route last October. Our pool has been so out of wack that the pool is permanently stained because of their neglect. We have made attempts for months over the phone and in person to get them to fix it but in the end, they want us to pay thousands on top of what we've paid monthly to get our pool back to the way it was before they started servicing it. No thanks. 6 pool guys and terrible customer service for management.

Great showroom! Lots of products. Dillion is so helpful and really knows his products. I would…read morerecommend him for all you hot tub needs.

Imagine the excitement - went online and found this place who had Spas on sale if you bought a…read morefloor model. For less than 4K!! Well, first of all that is a mislead - I think one spa was less than $4K and it was a very small one. All others were above $6K. This place is not the easiest place to find either. Okay - but they had some nice-looking spas. At this point I could have walked but I liked what I was being shown and they looked like high quality products. The gentleman was so patient with me and very knowledgeable about the product. Believe me when I tell you - this place does not believe in negotiations. The lady (Laura I think) was all about NO negotiating on price. She did throw in a handle to get in and out of the tub because I was a veteran. That was nice of her. Delivery set for 10:00 on Wednesday. All about that as we bought the spa on a Friday, and it was in stock! So Wednesday comes and 10:00 comes and goes. Call store and "yep, your spa is on the truck with another one and it is out for delivery. You might not be the first drop off point though." Okay. I can live with that. A couple hours go by and call the store, "Oh we are loading your spa now and should be at your place around 2:00" see you then! Okay, so what is the real story here? Spa finally arrives and the delivery guys did an awesome job installing it. After all the spa is heavy but they managed. Great guys!! Went to plug it in and wow no plug was sent with the tub. They called store and were told "one of the guys will come by tonight and hook it up on his way home." One of the installers said, "don't fill till he gets here because he might not make it." Boy did he get that right. Called store, "oh no, the guy that is going to drop it off is the only one that knows how to hook it up and he isn't available until tomorrow at 9:30am." So, this morning around 9:00 the person shows and hooks up plug, talks to husband about do's and don'ts and leaves. Went to plug tub in --- nope! It is a 220 not a 110!! Never told us and never tried to plug in before he left. Called store "oh well you need to get an adapter from 220 to 110 try an electrician store or Lowes." Not sure what adapter they are talking about as we called 3 different stores. Called store back "need to get a 15v T plate and then it will work" What the hell is that? You can get it at Lowes." Oh boy. Decided to call my electrician - "I will come put in a 220 line for you tomorrow." Get a call from store "we have a 110 unit that we can change out and I will give you some money back. Just let me know." Oh my - so lesson learned: a. No negotiations in this day and age is a strong indicator that you need to go to a competitor. This is a huge item to buy and they did not live up to the advertisement about price for floor models. b. Delivery terms should have been adhered to and the store employees need to talk to each other before giving out info - is there an integrity issue with this store? Who is telling the truth? c. Delivery personnel need to check to make sure all items are in the package to be delivered. d. Never leave a spa without making sure it turns on! e. The guy who offered to switch it out with a 110 only tub was making a great gesture. The spa we bought could be 110 or 220 according to Laura but they only put a 220 plug - when the person came the next day to install it. This is not a bad review but an honest one. I personally was very disappointed on how this all went down. You have to stand behind your product and take care of your customer especially when they spent a lot of money believing in you. The spas are beautiful, and they are competitively priced (without the so-called sale) but the employees need to follow through until the spa is fully operational. Would I buy from them again? I don't know. If I wasn't excited about having the spa maybe. But they took my excitement and turned it into disappointment. There were no misunderstandings. it was pure lack of follow thru.