The service is much better than it used to be. So I am changing my review to a much better review. The counter person was helpful and reminded me that I had some pool points or whatever they call them that I could use towards my purchase. I didn't even know they had that until he suggested it. read more

The pool store is always so helpful when we have questions or need guidance. The same person is usually there on the weekends when we go in. They have a rewards program that you can link to getting water tests and it sends you reminders. The pricing can be a little high but when they do have sales, those costs are comparable to discounted pool stores. read more

Great prices and helpful advice in terms of service. Very experienced and accommodating staff. Just dropped $140 on supplies and got $30 off. I got mine - get yours! read more

Leslie's is fine. The staff here don't seem to be particularly invested in your pool success, and they use a machine to test your water rather than do it by hand with reagents. I don't really trust the machines the same way an experienced pool professional can interpret the results from real world testing. Nothing against the employees but I don't know how often their machine is calibrated and I've gotten wildly different results from week to week with Leslie's. The employees are friendly but definitely want you to walk out buying something. read more

As previously stated multiple times, the old guy is pretty rude. Other than that, assuming you miss the old guy and know exactly what you're looking for, the store is quicker than shipping (but very marked up). read more

Convenience comes at a cost... I came in solely for ph strips. The purchasing experience was easy enough and the girl working was very nice, but their prices are crazy high. Unless you need something in a jiffy or want something only Leslie's carries, I'd look elsewhere. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Santa Clarita, California

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The manager of this store Mike is the absolute worst. Despite the super negative energy he had last time, my husband has come here every week to buy chemicals for our above ground pool because it's close by our house. We have spent $200 just this month here. I called Mike to ask a question about scrubbing our pool at the bottom and he told me they sell an extender thing that will help and it's just called a "pole" - that if I googled the word "pole" I would find what he's talking about. Yeah no that's subpar lazy customer service. I asked him if they sell this special pole in store. He says yes. I ask him to read me what they call it on the box. He refuses and tells me to go to their website. He sensed that I wasn't giving up and because he wanted control, said "OH MY GOD" and put me on hold to play mind games and see if I was going to hang up. I am more patient than Mike thought. He got back on the phone, I mentioned he was being rude and magically because of that honesty on my part the store was full again and he had to "go" - this dude needs to retire. I would rather drive an hour away for pool chemicals than walk through the front door of this place ever again. read more

Big thanks to James! Walked in there with a big need for a quick pool refresher. James patiently answered all of my questions and presented all of my options to clean my pool and keep it in top form. James tester my water, printed out the results and made the recommendations. I was in & out in under a half hour. Came home and cleaned my filter and shocked the water to get the chlorine to work. I highly recommend this location if you're in the area or if you want the real pros to help you! read more

Came in last week looking for a pool float for my new home. James did his best to try and find one in store, but eventually had to call and order me a new one. He called me several times throughout the week to update me. Came in today and bought the pool float of my dreams, all thanks to James! He even recommended a pool man :) Thanks James! read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Santa Clarita, California

Purchased a used pool cleaner. Didn't work for me either. Had it for 1 week. Returned it only to be charged a restocking fee. Claims it can't be defective. RUKM read more

The chemicals are great but there's always a weird vibe with the staff. It's hard to explain, other than the main guy, everyone else is off putting. They had a guy one time calling someone to get advice to give to a customer. He did it three times while I was there. There's also a kid in the back who very graciously put down his video game after a few minutes to give me bad advice (basically blew me off so he could go back to his game). read more

I had a pool guy, didn't do much with our pool; so it became green.. I mean, NASTY. Mosquito larvae swimming around all over! The pool guy was on vacation, this after only working for us a week, and so we told him to STAY on vacation (we fired him). Anyhow, I went into Leslie's NUMEROUS times, and each time they gave me an option to TRY and save me from having to drain my pool. Alas, it was inevitable - So I did. But only after they assisted as much as they could. But upon draining it, they helped it to look as good as it does now (which is bitchin' to say the least!). If I can figure out how to upload a picture of it, you'll see for yourself. read more

Leslie's Pool Supplies - Leslie's helped clear up our pool! Thanks, guys! - Hot Tub & Pool Near Me - Santa Clarita, California

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Stay away from this place, i called them once and someone picked up the phone and right away hung it up on me so i called back and they just let it ring and ring and ring. The next day i called again and this time they just let it ring and ring and ring. If you want professional help with your pool supplies and equipment go to mac's pool supplies. read more

I am sorry to say that I've made my last purchase here today. The only reason that I was here today to make a purchase was that I had a store credit and a couple of coupons that I needed to use up. My reason for not returning to the store is that I am tired of going in there and expecting expert service and having to deal with the inexperienced and rude sales girl behind the counter. This evening I met with the manager Mike and explain the problems to him, he seemed like a very nice guy and after my anger dissipates I may go back if I can only deal with him. read more

First time pool owner. I came by the store at almost closing time and was helped out by John/store manager. He explained the water results in detail and was very knowledgeable in answering our questions. He doesn't sound like a salesperson who's trying to sell their products. read more

Shark week baby and Leslie is the place to be! I bought a little pool just to cool off and I had such a fun experience with everyone there. They helped me originally send a kiddie pool to my adopted son in Afghanistan serving his country. They were all fun, knowledgeable and great help. I came in to say hello and walked out with another pool toy and a shark for the end of Shark Week!!!! read more

Leslie's Pool Supplies - Great White Shark in my car! - Hot Tub & Pool Near Me - Santa Clarita, California

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The boss, aka hubby, asked me to run to Leslie's to get some pool supplies. The store is clean and well-stocked. It was easy to find exactly what I needed. The sales associate was helpful and knowledgeable. If I hadn't known what I was looking for, it was obvious that this gentleman could have explained pool maintenance to me without a problem. He was very friendly and made me feel welcome. I also like that they send us coupons often in the mail. Who knew that this pool was going to be so needy? But with Leslie's down the street, we've got our pool looking better then ever :) read more

If you bring a piece of equipment in to have it worked on don't expect it to be fixed the fist time. The Leslie techs that work in the field usually are trained by making mistakes on your pool equipment. Once the first swim day of summer rolls around you can expect a pipe to burst. They'll deny any faulty workmanship unless it's in the 90 day warranty. Over priced pool toys and the only technician that knows what he's doing has an attitude. I would rather swim in a pond than keep Leslie's pools as a service provider. Bring it to Macs pool supply to get it done right the first time. read more

Leslie's Pool Supplies - Nice workmanship - Hot Tub & Pool Near Me - Santa Clarita, California

My experience here was fantastic. I admit that I really don't know much about pools and explained my concerns to the young man behind the counter. He was pleasant and politely answered all my questions and gave great advice. I definitely will be back here for future purchases as they were very helpful. read more

I decided to start maintaining my own pool last year. I calculated I was spending over $1000 a year just to have someone brush the pool and check the chemicals. I figured that I could do it myself. $1000 buys a lot of wine. So, I have gotten to know the folks at Leslies very well. They carry everything and really know their stuff. They also offer free water testing. They give you a free sample bottle and run all sorts of tests on it. They then tell you exactly what you need to add. I have slowly found out that my pool guy was taking a lot of short cuts. Mainly, the total dissolved solids in the pool (due to evaporation) was high. This made the water harder to maintain and also explained why my pool guy was always fighting the algae. This meant a complete draining of the pool and re-fill. Not only did Leslies help me with this, they taught me how to acid wash the pool when it was empty. Now I feel like a pool pro and my water is looking great in time for summer. Jesse here has a lot of good knowledge and has been a big help. John is also a wealth of information and seems to know everything about pool maintenance. My only complaint, sometimes the wait is 45 minutes for help. But, it is worth it for reliable advice. read more

Cool guys! I had no idea how to use a hot tub. I got one for free off of the internet. I turned a 12k hot tub into a free tub and for 60 bucks I got it all started up with their maintenance kit. Thanks guys. read more

My pool guy went MIA for the past two months. The staff at Leslie's helped get my pool back into shape.

Awesome & then not! PROS - friendly, helpful staff, knowledgeable, they do financing NOT SO IMPRESS - to start our pump, pool stuff gave up on us - retired unexpected - ok big expense but ok, financing was offered & they kinda hike the price so when it shrink OMG they saved us a lot, grateful for that, then come installation day, really u forgot to mention a +another $1000 very needed part, really. And the $$$ we originally was quoted, like it did not break the bank already & of course if we did not get this part it will not function right - no choice. Ok so long story, I will not in good conscience recommend - look around. Mac quoted same thing - everything just did not have financing. read more

I visited this store at 1:45 PM on Tuesday September 10, 2019. I was the only customer and walked around for 10 minutes. An older man was working there didn't bother greeting me or asking if I needed assistance. I don't know what's worse, bad service or just plain no service at all? Either way, I will not spend my money anywhere that ignores its customers. read more

James was so nice on the phone. He looked up all of my info and called me back promptly.

My husband and I are new to the pool world, went in today looking for a vacuum hose and lots of questions and their employee James helped me. He was very helpful, knowledgeable and went above and beyond to answer all my questions. Will most definitely go back and ask for him! read more

Excellent helpers!!! I went into this store without knowing anything about the pool that needed repair. They helped me figure out everything I needed! Excellent customer service. read more

The worst ever! We have lived in Valencia for over 35 years. My husband went to the establishment to buy a part for our polaris. The young girl could not help him, gave very poor advice....i.e. you need to buy the whole kit! The young man in the back threw the part at my husband! My husband saw a door open and asked for assistance. Millennials running this place with severe entitlement issues. Where is the owner? My husband overheard the young lady at the counter giving VERY poor advice to an elderly woman at the counter. Sorry, after all these years, you have lost our business, although location was very convenient read more

Horrible customer service and extremely high prices! The manager greeted me the first time nicely but when I came back to return the product, which I found on Amazon for about 30% less, he was as rude as could be! I like to try to support my local stores when I can but to save 30% and not deal with the attitudes...well lets just say I won't ever be going back there again!! read more

Went in to Leslie's to buy a few things. No one was around to greet me or help me find what I was looking for. After spending a good amount of time searching and wondering for things, I went to the counter to check out and I noticed an older guy sitting in the back through a little window opening thing maybe sleeping maybe zoning out idk definitely not working. After a few fake coughs to try to get his attention he finally looked up and (very slowly) walked over to me to check me out, and seemed very unconcerned about the fact that I've been wondering around his store for awhile and waiting to check out for a good five minutes. The younger gentlemen who work there are always so fantastic and helpful but that older dude is definitely not a winner. read more

Like the guys at the actual store but if you need a service done then you have to call their 800# then a guy shows up...the problem is that the service guy came in 2x for the same issue which was filter cleaning and then our sauna came on with it. We paid in excess of $200 and the problem was escalated by the sauna issue. We decided to eat the cost and not waste anymore time with them for service and use a business owner and not a major chain. read more

My previous review was taken off this site (too close to the truth?) So here I go again: The customer service at this location is the worst I have ever encountered! Reviewer Brad P. Of Chatsworth said it right: They don't take any responsibility for incomplete or wrong advise; all they want to sell you is a lot of chemicals! I fought green algae for several weeks and all I got from them was: Buy more and more chemicals. Frustrating AND expensive! By chance I came across an article by a local pool man Ben Honadel (www.poolsbyben.com) who recommended simply the following: To get rid of green algae super shock your pool! Lo and behold it cleared up beautifully. Thank you Ben for the great and informative article. And as for Leslie's: I wish I could give you a NO star rating! read more

Waaay too overpriced. If you're not in a hurry, buy online for half their price or go to Mac pool (they are rude but tiny better price) Came for an o ring today and guy said it could work (almost double the thickness of what I needed).. Went to cashier and $32. Sorry, I'm not cheap but I am also not stupid. Checked online and the o ring I need I'd about $7. read more

Went to replace "O" ring for my filter reservoir. Brought in old ring, they gave me one that looked thicker than the original but assured it was the correct one-not! Went back 2 more times, some teenage kid that was working looked it up in their catalog and gave me another "O" ring. Again it didn't fit. Finally gave up and went to MAC'S pool supply, they gave me the correct"O" ring the first time. Also since I had been using the wrong "O" ring from Leslie l had been tightening my bracket to stop the leak that my reservoir cracked. I had to by a new one from Mac's, thanks Leslie. Overpriced and no knowledge about pool supplies. read more

The customer service is the worst! The service person Mike needs to understand the simple basic words of Hello / Welcome / Thank you! I get placed on hold every time I call. No eye contact when I enter this location. I went into this location on Saturday at 6:30pm, this was 30 minutes before they close, the service guy Mike was counting down the cash drawer. The first and only words from his mouth was "I am counting the cash and cannot help you until I am finish" 10 minutes later as I stood there waiting he finally acknowledged me. Who interviews and hires these people? Why do you have these types of people working for your business. This will be the last time I every give money to Leslie Pools! read more

Pros- knowledgeable staff, usually have what you are looking for in regards to pool equipment (especially the items not sold @ stores like Lowes, Walmart, Home Depot, etc...) Cons- Staff is moody, sometimes not very friendly, pricey (unless you have coupon) read more

We have had excellent service and advice from Bob and the staff at this store! We had a serious green pool challenge and Bob patiently walked us through the many steps to get us back to a clear pool. We didn't want to have to drain our pool and he spent a lot of time with us in person at the store and on the phone answering our questions and coming up with solutions. I brought in a water sample, we discussed the issue, then we went step by step on what to do. We were able to cure our pool and we continue to maintain a clear pool! Thank you Bob for your kindness, patience and expertise in water chemistry, the right products to use and how to properly maintenance our pool. Highly recommend this store! Thank you Bob! read more

This store is great! The people are knowledgeable and helpful. Especially Justin who helped me with some pool water issues/algae I was having. My pool is now healthy bright and clear. Justin also helped me with purchasing some parts and chemicals and went above and beyond what I expected. Thank you!! read more

I was a little leery of coming here, based on reviews and reputation. It has turned out to be a great resource for us. We had a pool service for a long time - who just stopped coming - our pool gave him problems. We started caring for the pool ourselves - the testing service provided by Leslie's has made taking care of the pool ourselves easy, and it is better than when we had the service. The technicians have always gone out of their way to be helpful and provide good information. They take their time to make sure we had/ have the information we've needed to take care or our pool. If you go when they are busy, you will wait a while - but if you want personalized service and information, you have to realize the people that came in before you also wanted information. So poo on those people that complain about having to wait while someone that gets in the store first receives service, don't be a nudge, go when they are not busy or take your chances and order what you want on-line. read more

We ordered our pump on Saturday and it was installed on Wednesday by a gentleman by the name of Eddie. Excellent customer service at the store with Mike very pool knowledgeable man. Highly recommend the store for any of your pool needs. We will be returning for all our chemicals and supplies. read more