We take our pool water there frequently for testing. They are always knowledgeable about what we need to add to regulate our chemicals and don't try to push you into buying a bunch of expensive stuff from them. The girls are always pleasant to talk with. I enjoy going there. read more

I had ZERO knowledge about pools and spas and was now in a rental home with both. I could tell the property mgmt company was not checking on the pool man and see that they were not doing their job. After I made them aware, I had some waiting time before a new pool man could be hired. During that time, my pool was turning green and getting worse and worse. I walked in with a water sample and met Courtney. Wow, you could tell right away she knew her stuff! She could also tell, I did NOT know my stuff. She was firing professional questions at me, and I had to tell her think of me as a 3rd grader. I ended up working with Courtney 3 times, each time bringing in water samples so she could recommend some fixes until the new pool guy was hired. She was friendly, professional and courteous. She did not try and push a ton of products on me, hoping I spend a ton of money. She understood I needed simple fixes to hold me over for a couple of weeks. She also made it more comfortable by letting me know what her days off were so I could keep working with her since she knew my history now. That is above and beyond in my opinion! If I ever need help again, I know where to go! I also know who I need to ask. I wish more businesses ran this way. Including my own property mgmt company. She is the type of employee you would want at any company! read more

We were in dire need of help regarding a pool pump that we purchased from our previous pool serviceman (Lee, Innovative Pool Service), who supposedly purchased said pump through Leslies Pools in 2017. That pump gave out in 2019. Lee assured us that it was under warranty and that he ordered us a new one. Great...so we thought ! Lee repeatedly "no showed" us and stopped answering our phone calls as to where the heck is this new pool pump he ordered for us and when is he coming to install it ? After a couple months of being "back burnered" and ignored by Lee, we turned to Leslies. Our first point of contact was Victor(Assistant Manager), who went above and beyond to listen and take action. Victor put us in contact with District Manager, Ed, who wasted no time returning our call. Finally, after their investigation, it was discovered that Lee had not purchased a pump from Leslies since 2014 (but he took $1600 cash from us in 2017 and said he purchased this pump from Leslies. Hmm You can make your own assumption on how he may have gotten the pump, but it didn't grow feet and walk out the back door...all we knew at this point is that for some unbeknownst reason to us, Lee disappeared on us after being loyal customers to him for several years. Oh well... we needed a new pump before our pool turned green. Finally Ed (District Manager),Victor (Assistant Manager) and Joseph (Manager) all worked together to make sure we were given the best deal when purchasing our new pool pump from Leslies. In the end, we had no choice but to pay for a new pump when we shouldn't have had to (due to old one being under warranty, but Lee dropped the ball). These three gentleman named above, went the extra mile to make sure we were treated kindly and that we were given the best deal possible. They saved us over $1000 due to an awesome sale AND we were lucky to have purchased during their "Free Installation" (WOOT WOOT) We cannot be more thankful. We are now loyal to this Leslies Pool Store on Hwy 79. Thank you for exceeding our expectations in superior customer service. read more

Vic and Courtney provide excellent service and can answer pretty much any question. You can throw out them. Very convenient location in Southern Temecula. The only thing that I would consider tweaking is the hours of operation and the change of times between summer and winter 10 AM is a little bit of a late opening. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Temecula, California

Christian and Joseph are the two main employees I deal with when I go there for my weekly water tests. These two always are professional, friendly and helpful EVERYTIME I come in. They both know me by name and can even recognize my voice over the phone. I have even seen them both out around town out of the store and they both say "Hello Todd" I visit the other Temecula store on Winchester and the Murrieta store on Cal Oaks periodically out of necessity because of their proximity to my work and this store and these two employees are by far the best in town. I have 3 dogs who swim and these two employees really help me take care of my pool and the dirt these dogs drag into my pool..... I can't say enough about Joseph and Christian and I know anyone who walks into that store will have a positive experience when they deal with one of these two employees read more

Courtney is an amazing individual who helped us today. We walked into the store with little prior knowledge of pools, only knowing that we needed a pool to perform physical therapy with certain requirements to fulfill our needs. My family member is asthmatic, and Courtney offered to step out front of the store to assist us because my family member was having a reaction to the chlorine/chemicals. This accommodation in itself is a show of excellent customer service and genuine kindness. Furthermore, she patiently answered all of our questions, described what Leslie's had to offer, and gave us new ideas for how to meet our needs. I'm actually disappointed that I won't be able to come to this storefront often because of how far I live from it, but I will certainly make this location and consequently Leslie's, my first choice for purchasing our pool maintenance materials. read more

So, went in today to have my "sweeper" looked at...no technician available until Tuesday (half day only) or Wed/Thur all day. 2 days no one able to check it out, this is what they are known for. This is how they made their name. Gentlemen at front counter was apologetic and VERY nice, not his fault. Strange to say the least... *Update...I went in today 10/29/19 and received service w a smile. Great service and very personable too. Thank you. Changed to 5 Stars! read more

Courtney was courteous, knowledgeable and totally professional in helping me select products for my spa. Even though I came right at closing she took the time to go over each product in detail, describe their uses make helpful recommendations. Highly recommended! read more

We've had our pool for 5 years now. There's not been one time we've visited when we've had a negative experience. Employees are alway friendly and helpful. Small town feel and a more personalized experience. Our recent visit we needed to make a larger than usual purchase and they worked hard to get us the best possible price. Kudos and Thank You! read more

This store is amazing! The manager Victor helped me out tremendously to get my pool water back within range. I had far too much phosphorus and chlorine in the water, due to my pool person putting way too many chlorine tabs in it. Victor is very patient and detailed and takes his time to explain everything you. I love their free water test report, takes all the guesswork out of what you need to do. This is now my go to place for all of my pool needs. He educated me so much I don't think I need a pool person anymore! Very reassuring that my pool water is safe for my family, friends and grandchildren. read more

Always the best service at this location, all the staff is very helpful, they take there time helping customers, no pressure sales!

Christian at Leslie's pool on Temecula Parkway was amazing assisting me with his knowledge and patience to rechemical my salt water pool after I had to drain it. Much appreciated sir...I will be a returning customer to continue picking his brain!! Thanks Christian!!!! read more

Yesterday 10/6/18 we set out to buy some pool tools for our pool. We usually go to Home Depot for poles and brushes. We wanted a stronger pole and brushes. We left Murrieta and drove right by the Winchester store to visit the Temecula Parkway location. Long-short, David was who we had the pleasure of meeting. He helped us and seemed to be very passionate about his store and Leslie's supplies. We ended up spending almost $500 on Chlorine tabs, and other chemicals that should last us til next year. His professionalism and positive attitude must be looked upon by all in the trade. We drove right by our Murrieta Leslie's, passed by Leslie's off Margarita and straight to this Temecula store. Meeting him was a bonus. He knows his stuff and helped us with an ongoing algae problem. He suggested a plan that worked. David. That's his name. We live off Murrieta Hot Springs road near Sam's Club. It would only be a hop skip and a jump to get to him by taking Murrieta Hot Springs Rd to Butterfield stage that turns right into their location. We've never had a good experience with the other two stores. Thank you David! Keep up the hard work! If you're not a Manager, I would promote you instantly. read more

So less then a year ago I bought a Altec Lansing wireless speaker. Well, it quit working so I decided to call to see what my options were. Of course Leslies says there was nothing they could do because I had no receipt. All I wanted was a replacement speaker and am pretty sure they would of gotten full credit from the speaker Company. Also, I know they could pull up my account to see when I purchased this but was told they wouldnt do it. With the thousands of dollars I have spent their you would think they would of done a little bit more to help me out. read more

Victor was awesome. Answered all of our questions and provided a solution for all of our problems. His customer service was excellent and I would recommend anyone with pool supply or chemical questions to go see him. read more

I came in this store the other day and Nick was a big help. I'm a new pool owner so I had a lot of questions. He took the time to answer everything and even helped me to my car with everything I ended up buying. I definitely recommend this store to everyone! read more

Joseph, who is the manager here at the Leslie's in Temecula has to be the rudest person I've ever made contact with. Couldn't be bothered with customer service, had 6 people in the store and when I asked if there was anyone to help me he replied were short handed and I'm on a break,, WOW!! Will of course shop elsewhere.. read more

Joseph help me and Had a new pump installed works great and price was very good. Customer service was outstanding. Make this your first stop for your pool equipment needs you will totally be happy with your service. read more

I don't have the guys name but the service I received was great! Extremely patient with my 100 questions and tested my pool water then provided a print out with what I need. I didn't feel pressured to buy anything so I went ahead and bought everything that was suggested. Definitely will be back on a regular basis unless I receive some bad customer service as some of the other reviews stated. read more

I was on a house set and really enjoying their Spa until I noticed it started looking and smelling a little funky so I went down to the Temecula store and was helped by Ronnie. A few days later I showed up and Jillian helped me run another water sample test and was an amazing help to us in correcting the water problems in the spa. She took care of us in every way making sure that we had the right chemicals but not over buying since the spa is not our own we are so grateful to have her expertise and advice the spa is looking much better now read more

Knowledgeable staff. Plenty of inventory. Sales person explained different options and also offered $125 rebate. Definitely a place to consider for purchase a pool supplies. read more

Lots of staff turnover. Matt was awesome, but he apparently is now at the Menifee location. Kate is super great too. But the rest... Meh... I go for water testing and all my pool supplies. Today there was a new employee who ran the test and printed the report. When I asked if I needed anything he said just read your report there's instructions. Very disappointing. read more

Leslie Pool Supplies in Temecula has been very helpful in suggesting solutions related to the maintenance of my swimming pool here in Fallbrook. James (store manager) and his staff (MaKenna, etc.) are cooperative and always available to answer my questions, so I recommend Leslie Pool supplies in Temecula. Manuel read more

I went in a few days ago with a question about my pump and the blond girl who I got to help me seemed annoyed and passed me along to a younger gentleman. He was very helpful and had a great attitude. He answered all my questions and was happy to assist me. Overall my experience was fairly good but considering how that girl was reluctant to help me and then I saw her do the same thing to another person, this just didn't sit right with me. Granted the store was busy but she seemed very avoidant to help any of the people who were waiting assistance read more

A friend recommended we take a sample of our water to Leslie's for testing and also said they would send someone out to help show us the ropes since we just bought a house with a pool and don't know much about maintenance. The clerk who helped my husband was condescending and unhelpful. Instead of offering to send someone out, he gave us a card for another pool company and said we needed to call them. He acted as if my husband's questions were annoying to him and he offered very little useful help. Why work at a pool store if pool questions annoy you? We won't be going back to this location again. read more

I went to this store three different times and unfortunately it was the same guy working. I don't think he understands what good customer service is. He overcomplicates situations and I don't think he realizes how rude he comes off. I thought maybe it was me but then I saw him with another customer and he upset that person too. The only good thing I can say is that their prices are not bad and the store is well organized. Hopefully you'll get another employee when shopping there or you know exactly what you need. read more

I have a new home with an above the ground jacuzzi and knew nothing about taking care of it. The young man at the store was very helpful and patient with all my questions. I left thinking how nice they were and helpful. I can't comment on their prices as I am totally new to pools and jacuzzi etc. But the help they have me got me up and enjoying my jacuzzi in no time. read more

I always have a great shopping experience when at Leslie's located at 33417 Temecula Parkway! David, is so knowledgeable and he knows just what I should do in order to keep my pool in perfect balance.. I appreciate the time he spends helping me, and for testing my water sample. Thanks to David, my pool chemistry is always within the right range! I've used Leslie's products for over 10 years, and have always been happy with how they work! read more

David was very helpful and answered all of our questions. As someone who just bought a house with a pool, I had a lot if questions.

Had a problem with the pool heater. Had a guy come out from here, $175 later and he says what he thinks the problem is. Replace that, and still the same exact problem, obviously wasted money having them send someone out and I am pretty sure they just contract their jobs out to a different coming anyway. Ugh. read more

We've been visiting this location for a few years now. Customer service has been hit and miss over this period. During the past couple of months we have been fortunate to have been assisted by Kate, she is always eager to provide assistance and advice on our pool needs. It's refreshing to see that some still value customer service. read more

So as a new pool owner I watched all the YouTube videos trying to teach myself the ins and outs of pool maintenance. I was pleasantly surprised to see I was doing a good job "so far" and a little take back by all the things I wasn't aware of. Kristina actually entertained my 20 or 30 questions and broke everything down I needed to know. While I was pretty certain I was going to spend a small fortune getting my pool ready to open she kept me on point with just the basics. I've been to Leslie's Pools several times over the past 6 months and they don't always have all the little things in stock. What I really appreciate are that the sales associates are pretty honest about whether it's quicker and easier to order out of stock things from them or buy it online (from a competitor). That honestly keeps me going back. Their prices might be a little higher over all just make sure you sign up for their coupons and app. They save you money in the long run. read more

I was there at 4:00 PM on 1/5/18. Before I even got in the door, the associate tried to stop me in my tracks, telling me they didn't accept my used chlorine bottles. Not a "hello" or "how are you?" Nothing. He then reluctantly tested my pool water and told me the results without even looking up at me. He was less than helpful with my two other questions and couldn't get me out of the store fast enough. This was my first venture into this store and I was hoping to make it my new go-to as it's closer to home, but I'll be making the long drive to avoid this place. read more

've been meaning to write this review for a few weeks. My pool guy didn't show up for over two weeks and my pool turned into a mess. I fired him and decided to start taking care of the pool myself. I didn't know anything about pools, so I went to the Leslie's location on Temecula Parkway for help. The people there are super helpful, especially when you have a problem. They have a process that cleaned my pool up all the way back to sparkling blue again. I've been back a few times and all of the guys there are very helpful. They always take the time to explain things to me, test my water, and walk me through what I need to do to keep my pool looking great. read more

Great customer Service !! I actually go to the one on the corner of Margarita and Winchester. Mr. Warren is awesome!!

Leslie's pool supply had great customer service. I walked in and Joseph who was at the counter immediately welcomed me and asked what they could help me with. I came in for the basics and they went and grabbed what I needed with no hesitation as I looked around. When I was purchasing my items they asked how my pool was looking just to be sure I was not in need of anything else. I showed them a photo of some pool supplies the previous owner had for my pool and was told if I was properly maintaining my chlorine levels I had no new for what I had shown them. I was great full they helped me with my pool needs and did not try to sell me things I did not need. I would strongly recommend this location. read more

Have a pump issue. Took nearly 5 days to get someone here. There suppose to be here from 8 to 12 sometime. Arrived at 1138 and spends literally 180 seconds, most of which was finding the power switch. Tells me my drive is bad and leaves. Saying he will get back to me, but never does. I call 4 hours later to find out my parts will be ordered and takes 3 to 5 business days. The next available appointment to have it repaired is 11 days later. The most concerning issue is that no one asked me if I wanted it fixed, what it would cost or anything. I am not pleased with the service. Not many options in my area for pool repair so I'll have to deal with it but I will let it be know there service stinks so far. read more

We have shopped at Leslie's for many years. The customer service is great; the employees are extremely knowledgeable and are eager to assist customers in getting what they need for their pools and spas. We have been to multiple Leslie's but have to say that the one on Temecula Parkway is by far the best. Thank you to Joseph for all his help on our last visit. Happy swimming! read more

I have to agree with Linda's review. David is a very helpful and knowledgable guy. We just moved in to a home with a pool. We have never had a pool - and I decided that I wanted to care for it myself. I naively assumed that - since it was a saltwater pool - it didn't need much attention. I came out the other day and it was green! It had grown a bunch of algae overnight. Time to go see David - my pool consultant. He sold me some shock treatment and came up with a plan for me to fix things. Its getting better! And then, I made an appt to go back and see him in a few days for more water testing. Anyway - highly recommended!! David is the pool doctor!! read more

My husband and I have been customers of this specific Leslie's for many years now and have been more than appreciative of their help and guidance with chemicals and testing that we've had done with our family pool. I have nothing to say negative but I must say, I am so happy to see the regular manager is back! He is so helpful and I can tell the staff is happy to be working under him! read more