The reason for the 4 starrs is because the purchase of this car took forever. an i paid cash for it. I really paid to much for it, the one head light is fogged out an the passengers side door lock is broken. a bit disapointing after over paying for an old used car. an with 100,000 miles on it. also came with just one key. disapointing. The good thing was the sales guy was very sweet an very helpful, so i don't want to be to hard on this review. He gets 5 starrs. an a thank you, The car was worth half of what i paid for it, but they do all the paper work thats worth a couple hundred but the price of that old car was really nuts as all used cars are, we are all over paying for them. The whole process an the prices are pretty sickening as is the insurance on these cars its just disgusting what we are all paying for this. Very upsetting an Very disapointing the whole thing.:-( read more

I don't even know where to begin with how unacceptable this experience has been. We own a 2024 Chevy Trax with under 18,000 miles. A vehicle that is not even two years old. We brought it into Lester Glenn Chevy for something as routine and simple as a tire rotation and balance. That's it. No existing issues. After picking it up, it began violently shaking when braking. We explained--very clearly--that this issue did not exist prior to their service. Suddenly, we're told the rotors are "warped from excessive braking." Excessive braking... on a car that was perfectly fine before it entered your service department? So let's be honest here: if that diagnosis is even accurate, then the only logical conclusion is that something happened while the car was in your possession for those hours. Because it certainly didn't develop overnight sitting in a driveway. When we raised the possibility that a technician may have test-driven the vehicle and braked aggressively, the manager, John, was quick to dismiss it as "unlikely." Not impossible... just "unlikely." And that response alone speaks volumes. What's actually "unlikely" is a low-mileage, well-maintained vehicle magically developing warped rotors immediately after a basic tire service. At best, this is negligence. At worst, it's a refusal to take accountability. Either way, something clearly went wrong while our car was in the dealership's care, and instead of investigating it thoroughly or standing behind your work, we were met with defensiveness and dismissal. This is exactly the kind of experience that makes people lose trust in dealership service departments. We brought it in for a rotation & balance and left with our car in a condition it wasn't in when it was dropped off. The funniest part: we were discussing last week that we were going to buy a second Trax. Not anymore. ETA: Yeah, the general manager kept speaking over me and wouldn't let me talk. When you post a negative review with Lester Glenn, they will follow up, but only to steamroll you. They will say you're lying when you're not. I wonder if gaslighting is part of their management training? The sole purpose of the general manager calling is NOT to resolve the issue, but to coerce you into removing your reviews. The number of negative reviews on various pages speaks volumes. Having a complaint over the phone isn't an issue for them; the ones other people can see are. That's why we didn't a call until the complaint was posted. I could have added more to my review, such as being given conflicting statements and video of what actually is wrong with the car. First we were told brake pads, yet the video we were sent, tech clearly says the brake pads were ok. Then we were told a "rotor was sticking out about 1/4 of an inch" and they could "cut it" for us. There are soooo many dealerships around - with better service teams, managers who listen and not speak over women, don't gaslight their customers, and are actually.. happy to do business. I can toss away this ENTIRE review about what is wrong with our car and rewrite it about how awful they treat and speak to their customers. I don't have to though, because there are entire Reddit threads about it. read more

Had my Suburban towed in for service during the night after hours without any prior notice to the service department. I received a call from Luke Stewart first thing in the morning who took care of the issue from start to finish with exemplary, professional care keeping me informed and completing the repair faster than I would have thought possible. My thanks for a great experience with Luke and the Lester Glenn Chevrolet service dept. read more

I got a call from Luke Stewart from the Service Dept who was rude and disrespectful after I dropped off a 2020 Chevy Equinox with an extended warranty thru Lester Glenn for an issue with the Brake Assist and codes for the brake booster pressure sensor. Come to find out the 2020 Chevrolet Equinox also has a recall for the same sensor yet Lester Glenn is refusing to fix the brake assist issues. I wouldn't refer anyone to Lester Glenn after this experience not to purchase a vehicle nor to have it serviced. read more

Scam Alert. Requested oil change and tire rotation. Tires were not rotated and two were still low on air. So much for bogus brake inspection as well Debatable if they even changed the oil read more

Words cannot express the absolute fantastic sales dept here! the customer service is hands down the best. My FIL passed away in Feb and my MIL's car lease was up, now, my MIL is petite and a very Italian mom, need I say more?! so she wanted to go "car" shopping, she had zero interest in a SUV or any of the "new-spiffy" style cars. But, she was 100% sure Lester Glen had what she was looking for.. so off she went.... to my surprise... she fell head over heals in LOVE with a Chevy Trax!! Ryan Bahrle!! You are the sweetheart of my MIL, she couldn't stop talking about how understanding you were and listened to what she wanted.. I mean, I had to see for myself.. so the Tuesday we had had to do the car drop off and pick up.. there you were, ohh she was absolutely correct on her description of you. I could see that you genuinely cared about her opinions about the car she wanted and why! Seriously If I didn't love my Mitsubishi Outlander GT so damn much, I probably would have gone home with a new Chevy myself and to be honest... it wouldn't have been the first time, LOL. I have owned many Chevy's over the years. Anyway!!! I can't say enough about the great experience here and they truly treat you like family. My MIL sends her love to all and says, "Ryan is a true gem!" Mrs. Thomas Smith read more

You put vehicles up at a low price just to get people in. But will not set it at that price. Bait and switch at its finest. Stay away Waist of time read more

I would not recommend this place. It took 6 days to get an appointment, they preordered a tire so it would be ready for me. When I got there, The service guy looked at me strangely which made me uncomfortable. Then told me that my tire protection planned expired, but said this tire was paid for and had me sign off on a $0 receipt. But then lied to my face and told me that it needed replacing for the cost of $267 and can't be plugged. I declined. I brought it to the local shop I trust. They said if it needs replacing it'll be $45-60 less. But after sending them a picture, they said that it could most likely be plugged. I just left the local shop, where they plugged the tire and changed my battery in the key fob. And said merry Christmas, no charge! I get it, we all need to eat, but you don't need to be a crook and lie to make money. read more

Lester Glenn Chevrolet - Car Dealers Near Me - Toms River, New Jersey

Terribly service rep jeanne Kinney disrespectful towards me acted like she was mad at me for no reason I would hate to think it was because of who iam won't be back won't be back won't be back they lost me as a very good customer ill go somewhere else read more

Buyer beware do not do any business with this Is dealership One of the worst experience I ever had.They robbed me for $2200 Lindsey.And service department After I paid, she wanted another $600. I told her absolutely. Not it all the sudden became $100. They are thifes please do not buy anything from them.there cars are junk read more

I was on a trip to visit family when my fuel filter indicated it has used all its life. Went to LG, being truck was new and I wanted OEM parts. I guess because I had out of state plates, my bill was double of what it cost in my home dealership. Bad part is, I'm originally from NJ. I will not be back, for anything! read more

Current car market is pretty brutal right now. More than often if you aren't an experienced buyer these car dealerships will try to take advantage and intimidate you. Walked in at 8pm (closing time) and told them my car situation. That night TY, one of the Sales Consultants, stayed late after hours to help sort through my possible options and helped make a game plan for tomorrow when there was more time. He was unavailable the next day but he ensured a really smooth handoff to Darian who is another Sales Consultant. Darian helped me test ride and work through my options. This took us past closing time again, but he did not mind. Both sales consultants felt very up front/honest and we were able to workout a fair deal in my mind. Luis the finance guy also did a great job. Again, the car and finance environment is pretty brutal right now but if I'd have to go anywhere I'd go here. And I'd ask for TY or Darian. read more

Brought my car in for an oil change and was told that it needed over $800 of service..I was really surprised as it had only 27000 miles and had it serviced regularly. I agreed to the service and waited nearly three hours for it to be finished..When I tried to pay there was no one at the reception desk..So I asked one of the staff what I should do and he told me I could pay online.I also had a text saying the same.I went home intending to this..When I got home there was a call from the police that a complaint had been issued against me for not paying my bill.I drove back to Lester Flynn and paid my bill..No one cared for the upset this had caused or explained why they did this..I will never use this company again .I have been doing business with them for over ten years . read more

Service department is terrible!! I took my business to pinebelt! Three cars from Lester Glenn, no more!

Tried many times to have my car serviced only for them not being able to find the problem. They told me to come early in the morning which I did 931 time they said it was too late to fully diagnose the problem. The car file it was fixed but not by them read more

Lester Glenn Chevrolet - Ok lets hope that we can fix it.....they got me in got my part and the heat of my new car broke on the way down.......to be continued..... - Car Dealers Near Me - Toms River, New Jersey

This is the first vehicle I bought from Lester Glenn Chevrolet and I am extremely pleased with the entire purchasing experience. I was privileged enough to be assisted by Jamie Moreau, and the entire process was a pleasure. Jamie came up to me in the parking lot and immediately started helping me pick out the Silverado which would best meet my needs. Originally I was not going to take a test drive but Jamie was professional enough to insist because she wanted to make sure that I would be happy with my selection. Her knowledge of the vehicle and its components was superb. She is very personable and easy to work with. The review of my truck for the trade in was done very professionally and I believe I got a fair price for it. Jamie then came in the next day, which was her day off, to help me finalize a few more things with my truck. Jamie should be considered an asset to Lester Glenn. read more

I have been looking for the perfect suv for our family of 7 and we finally found it at Lester Glenn Chevrolet. The entire staff went above and beyond! Big thank you to Joe Horsfield and Nick Barile for everything! You guys are amazing and you have a lifelong customer! read more

The sales rep had us drive over an hour to come and see a vehicle. They called us at our appointment time to let us know the vehicle had just sold. They knew we had a long drive and could have had the decency to call when someone else began to look at the vehicle. We wasted a Saturday afternoon and 2 hrs worth of driving. Very poor customer service, I would not recommend. read more

Bought my 09 Silverado in for airbag recall. During installation they cracked my dash. Even though it's a 12 year old truck, they made good and replaced it. read more

Always a good experience! From the day I signed my lease to each oil change- to my most recent experience where the check engine light came on- I have been treated with kindness and respect. All of my needs have been met in a timely fashion and I have been thoroughly educated on all services each visit. I feel that each time, they go above and beyond to provide the best customer service. Josh is always "on point" and a pleasure to work with. I truly feel I made the right decision choosing Lester Glenn Chevrolet in Toms River. read more

I went to Lester Glenn in Freehold and wanted a new SUV and didn't know exactly what I wanted. I met with Nick, the salesman, and I told him everything I wanted in an SUV and my price. Not only did Nick match me into the perfect vehicle, 2021 Chevy Trailblazer Activ, but he understood and respected my budget! It was short, and did not spend hours doing the back and forth dance with him. He was straight and honest with me. If you want a Chevy, make the trip to see Nick in Freehold, you won't regret it! read more

I tried twice to schedule service online for an oil change, new brake pads and rotors on the front and back and a transmission drain and refill. Both times when the appointment was confirmed the only thing on the service order was an oil change. So I called them and scheduled it over the phone and asked for a total estimated cost which the service person I spoke to would give me a price for the oil change and then I would say okay what about the brake pads, rotors and transmission drain and refill. She would put me on hold and come back and gave me brake pads cost, okay then I said what about rotors and transmission drain and refill this continued with me putting on hold and then asking for the next item, I'm not sure why she couldn't just tell me all at once so it took quite a while to get a total estimated cost. When I brought it in for service they greated me friendly and told me I would be working with Wiliam. I told William since I just moved back to Jersey I only had received my new debit card and not my credit card yet; therefore, my bank said that there is a $2K per day limit on debit card charges therefore, my service can't exceed the $2K. We discussed my the cost for my oil change, brake pads and rotors on front and back and the transmission drain and refill and he gave me a total of $1857. He told me I needed an alignment as well but I was confused how they knew that so quickly when my car was still sitting behind me in the drive in service bay but whatever, I told him I probably couldn't do the alignment due to the $2K per day restriction I had and I really wanted to focus on my brakes, oil change and transmission fluid change. I asked them if they had time to please check the cam position sensor as well because my check engine light had come on the night before and I used my code reader to pull the code. He said they likely would not have time for that so I scheduled that for the next day. After about 90 minutes or so William came and told me he saved me about $200 because the back brake pads still had some life in them and the rotors were only slightly scored. If my original cost was $1857 including the back brake pads and rotors why was my new total $1677.92 when he originally told me me just the brakes would be $1K. I unfortunately didn't think about that until I got home. i looked at my bill and they did a bunch of other stuff on my car I did not ask for. They did a tire rotation, 2 wheel alignment and coolant exchange totalling an additional $383.37. I did not ask them to do any of this additional work and really wished they had done my back brakes like I had asked. The next day I brought my car back in for the cam position sensor replacement and they really wanted me to pay an additional $180 to do the diagnostic which is just them putting a code reader in and pulling the code. I told them I already pulled the code so I just need them to replace the cam position sensor, that was met with, well then we aren't responsible if anything else goes wrong. Needless to say, I don't think I will come back. My advice, which I did not do, is when they have to you sign the scary document of the charges at the service desk before they do the charges, which is just an amount and they verbally tell you what they are doing, which winds up not being true of what they are really doing on your car, ask them for a complete and total break down of all the charges that come up to the total you are going to have to pay. This was a lesson learned but I just wish they had been up front and done just what i asked them to do, or if they felt these other services were needed to come and speak to me about it first before just doing it. My back brakes still have a shudder to them so I'm going to have to take it somewhere else to get them replaced since they didn't do it this visit like I had asked which is frustrating. They are nice but not honest in my opinion. read more

I consider buying there one of my life's biggest mistakes. I'm stuck now but learned a valuable lesson. Walk out when they start to pressure. To be fair that is on me. Should've walked and certainly will in the future. Too much down. Too large a payment. And one big regret read more

They charge way too much for labor cost and do not break down cost when initializing cost of repair. I do not recommend as a trust worthy liable dealer any longer read more

It's a horrible business when the GM, JOE HORSFIELD uses profanity towards a customer who's there to purchase a second vehicle from the Lester Glenn company (and Joes response when asked not to use profanity) "what! You don't curse!" AND when you send an email to The president of the company to express your disgust and don't get a response. The sales rep Adam was amazing. His detail to customer service was beyond exceptional. Unfortunately his GM lost his commission in my purchase and any further purchases. read more

I recently had my 2014 Chevy Silverado at Lester Glenn for its first oil change. When I dropped the truck off, I asked the gentleman in service to take a look, and buff out, a dime size paint mark someone left on my passenger door. I dropped my truck off at 11 and was told no problem we can buff that right out and your truck will be read by 4:30 this afternoon. I got the call at about 3:30 that my vehicle was ready and the mark was all gone. Due to my schedule I asked to pick the truck up the next day. I got to Lester Glenn at about 4 o'clock. I was told again, the spot was gone and it looks beautiful. I got to my truck and there was still the same mark in my door and it had a square made out of tape on it. It was still there and they didn't even wash my truck. I don't expect a full detailing, just run I through your wash. They used to wash my Jeep when I had it serviced. I'm not impressed by all of the commercials and voicemails of Adam singing happy birthday to me. Cut the crap and just do what you said was done. read more

I bought my Jeep in 2012. I pretty much paid my Jeep off with just 12,000. left in a loan. I got a 4 door Sahara limited Jeep Wrangler , with full color white on white, 3 piece hard top. I got the full leather package. I got a lot of upgrades. I had to wait 6 weeks for them to make my vehicle in factory. That was fine I was in no rush and I wanted this truck forever. Long story short I got the full leather package and I paid big money for it. When I got my truck I did not think nothing of it, to check my interior, which I paid for leather. I have had my truck for awhile now. Take super good care of it. Well not even three years in my seats, passage and driver seat started to wear down. I noticed the so called leather started to crack. I had no idea , I figured bad choice. I should of never got leather. Then my two seats started to tear or rip. Because sitting on it makes it worse. I weigh only 116 pounds. I am not breaking through any seat. But the rips are real bad. I come to find out, my son who works for a dealer shop, well he worked as an auto repair- manager. Now he is a manager in Finance. He looked at the seats. He said this is not real leather, it is what you call pleather or fake leather. They are the imitation Jeep leather seats. I was so excited when I got my truck I never noticed. Everyone said that should of been a dead give away that the color was off from the other Jeep's in lot . Our friends got the same truck , same brown leather, but there Jeep is black. They had the real leather. What a difference! You can see how dark the real leather is compared to mine and how thick the leather actually should be. The real leather also have texture to them when u run your hands across it. Like little bumps not flat grade leather. I will never get a Jeep from there again. They are thieves and liars. Listen, I believe you get what you pay for. If I pay for real leather, I should have gotten real leather. They new exactly what they did. When my truck could not be located, they did not get it from factory, They took one off the lot and bought standard Jeep seats in imitation leather and passed it off to me. Probably to save money and make more on the Jeep, I am assuming. I would consider going anywhere but Lester Glenn in Toms River, NJ. They knew what they did and I am really thinking about a lawsuit. It's illegal and it's fraud. when the seats ripped you can tell that they are not leather. I feel I should not have to purchase new seats and Jeep should send me New Ones. Don't purchase from Liars! read more

Lester Glenn Chevrolet - Thin and peeling. - Car Dealers Near Me - Toms River, New Jersey

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HORRIBLE SERVICE!!! Towed my car in for service because it was not running, their mechanic did a diagnostic and told us it the spark plugs and fuel injection lines were dirty. OVER CHARGE!!! Vehicle was returned to me as if service was completed and car was fixed , YET I was unable to drive the vehicle out of their lot.....sales rep and Mechanic came outside and AGREED car should not have been released to customer ...,they now need my car for overnight, but could not provide me with a loaner. Two hours later they called me to say, "OH WE THINK IS YOUR TRANSMISSION." Why wasn't the transmission error noticed in the first diagnostic? Why didn't the multi point inspection reveal this issue? Why didn't the test drive that you claimed was done reveal the issue still existed? Why is the odometer mileage-in the same as odometer mileage-out? read more

Had an absolutely wonderful experience here at Lester Glenn Chevy in Toms River. Came all the way from Freehold. John was the kindest person; he cared about our budget, comfortability, and getting us the best at an affordable price. With the help of John's patience, understanding, and motivation I was able to drive home my new 2017 Chevy Cruze. This place is clean, customer service is willing to help, and I was greeted with a smile from everybody. I didn't feel pushed or rushed throughout this process. The staff could not have been more kind or helpful- but especially John Stetz! I was so pleased with my experience here. read more

I wanted to get my wife a traverse. And as a current Chevy owner i thought i would get loyalty. $50,000 car was told lease would be over $850 per month with $2500 down, and over 750 credit score. Walked out. Won't be bringing my Silverado back for service and when it's time to get a new Silverado I'll be shopping else where. Funny thing is my Silverado was $48,000 and lease payment is $450. Wool over my eyes....nope. A second dealer said $560. I wouldn't even try to buy a car here. They will try to rake the rocks over you. I don't even want to give one star read more

I need help Please I have called a couple of times I am deployed in Europe, I hit a curb and damaged my rotor, steering units etc. on my 2014 Chevy Impala LTZ I purchased from Lester Glenn I replaced my entire strut unit to include the entire tie rod unit but now the power steering is out I replaced the power steering pump (Don't ask why I don't even know) So basically I cannot operate the car the power steering unit will not respond to some sort of code Being in Europe, we are not the most loved people even though we are on a mission here to support our troops. All I am asking for is guidance on how to proceed thanks in advance DONALD.MITCHELL@DECA.MIL is my email, anybody there who can assist a disabled vet in need would be greatly appreciated. Sorry to use the Disabled Vet card, we are getting old and feeble but sadly we are being forgotten. One last thing, anyone complaining about having a bad experience whether purchasing a vehicle or having terrible service is disgruntled for whatever reason. LG didn't know me from Adam, they embraced us not just because we were a sales opportunity but because they take great pride in their product. DM read more

My husband flew all the way from SC to NJ after spending weeks confirming the condition of a vehicle. Due to their incompetent and dishonest staff he had to get a return flight without purchasing a vehicle because they lied about the condition and quality of their inventory. These folks just want the sale not the loyalty or customer relationship based off quality or honest product sales. I WARN ALL CUSTOMERS TO GO SOMEWHERE ELSE!!! - and the google review are inaccurate - they are not a 5 star service provider - Check out legitimate reviews on yelp where they are not even a two star. I can only assume their employees are giving themselves stars on google. read more

We went here to replace my 2002 Chevy Cavalier. Everyone was so helpful. Our salesperson, Bill, was very helpful as well as funny! The process to get the car was very long only because we had tried to get a loan through a bank and they were slow. Bill responded to my requests for text messages and updated us regularly. Finally, we ended up going with Lester Glenn's loan company and it was super easy. This was a very nice experience and I recommend Lester Glenn as well as Bill Caffyn. read more

I have purchased many cars and this was by far the best car purchase I have ever made. My friend recommended them and she couldn't have more spot on. Matt Safran and Drew Ward made the whole experience a pleasure. I felt they were honest and they had a great atmosphere in the dealership. No hard core pressure you get at so many dealerships we have been to. They also had Janet who responds to internet inquiries and she was very helpful. She followed up just enough. I have already recommended Lester Glen and this sales staff to anyone I speak to! read more

We had a great experience and we got a great deal on our 2019 traverse. Drew and Jim were great. Blaise from Hyundai store helped too. Thanks all around. Very easy and fun experience. read more

I'm writing a preemptive review based upon a few poor experiences I've had with their service department. I'm hoping to resolve my current one so I will hold off posting more until I see how it goes. For now all I will say is sales is excellent but their service department is not. I hope my current issue gets resolved ASAP and I will be able to upgrade or remove this review. read more

Wow! I'm kind of confused with the poor reviews on yelp! I can honestly say I had the exact opposite experience at this Chevy Dealership this past weekend. In fact, we ended up at LG Chevy bc my wife and I didn't have a comfortable experience at a dealership down the road (although still LG). Louis Moilo, our sales rep was more than kind and friendly (and not in the freaky car-salesman kinda way). Felt more like talking to a family friend of relative. Very laid back, none judgmental or pushy. Neither my wife nor I have ever purchased a Chevy, so we probably we more cautious and inquisitive than a return Chevy customer. Lou Never felt like he was pushing anything on us. He listened to all concerns, answered all questions, allowed us both to test drive multiple vehicles, explained all features to each vehicle, and was laid back, relaxed the entire time, We felt very comfortable purchasing from Lou, and from LG Chevy. We had a similar experience with the finance guy, Nick. Honestly can't say a bad thing about the dealership or the experience...Both guys gave out their personal cell numbers if we had any additional questions or trouble. We could tell that both men are proud to work for the company and the brand....and they both drive Chevys to prove it. read more

In an industry that is among the most ridiculed for ethics and service, I wish to commend the folks at Lester Glenn. We received guidance to the right car (not necessarily the most expensive) and their day 2 services was outstanding. There was an issue with a used car we purchased and they addressed it quickly and at no charge (we did not have an extended warranty). Special thanks to Abby who was flawless in her support to us thru the service and repair process. I would highly recommend buying a vehicle and servicing it with Lester Glenn. read more

We were recommended to Anthony and Lester Glenn from 2 family members who purchased from them in the past and had good experiences. We were reluctant at first as they are 2.5 hrs away, I can tell you it was worth the drive. They were able to work everything out for us before we took the ride. Anthony Mangano was completely transparent when it came to the numbers and was able to work out a deal better than we expected. We picked our vehicle up as promised with no hidden or extra fees. If you are in the market for a vehicle I would highly recommend contacting Lester Glenn and Anthony Mangano no matter how far you are from them. read more

I hate car dealerships usually, but I just bought a car from Nick 2 days ago and had a great experience with him and the manager Dan. The other staff who were busy doing their own things were friendly as well. No high-pressure and no shady business that I can detect so far and I have a keen eye for that sort of thing. read more