While this may occur at other dealerships, the loading of add ons and damage to bumper to mount…read moredealer advertising seems unnecessary and inconsiderate when spending over $40K for a new Odyssey! Buyers should be consulted (and informed) about these "shady" practices! Last time using their dealership! Besides, no apology when these issues were mentioned!

I began searching online for a used car and was contacted by many dealerships. One of the first to…read morereach out was Liz from Honda of Toms River. Her friendly tone and willingness to listen made me feel at ease. Over the course of a few phone calls and texts, I explained exactly what I needed, including the type of car, my payment limit, and that I was looking to work with someone I could trust. Based on our communication, I believed Liz would be the person I would be meeting with in person. When I arrived for my appointment, I told the front desk I was there to meet Liz. I then overheard the receptionist ask, "Who's next on rotation?", an immediate red flag. A salesperson named Emily soon came to greet me. I explained that I had been dealing directly with Liz, and only then did I learn that Liz works in Internet sales and would not be assisting me personally. This was never disclosed to me at any point, despite multiple conversations beforehand. When I asked to speak with Liz and described my disappointment, she became defensive instead of taking responsibility. Her justification was that I "never asked her what her title was." To me, withholding that information after days of communication was misleading and unprofessional. Trust is a key part of any large purchase, and once it's broken, it's hard to restore. While I did receive follow-up calls and messages from management, Liz and Emily afterward, the integrity of that first interaction could not be repaired. I chose not to continue working with Honda of Toms River because transparency and accountability are non-negotiable qualities in customer service. I hope management ensures that future customers are given clear, honest communication from the start. Stephanie L. Toms River

Purchased a Kia Sportage from Marcus who deserves five stars. He is easy to work with and he…read morefollows through with what he promises and goes above and beyond. The only reason for fewer than five stars is the automated phone system and the front desk staff who told us to Google another salesperson to get his phone number.

The most unprofessional car dealership I've ever encountered in my life. They are perfectly fine…read morejust standing around chatting with each other, playing basketball inside the showroom. They have no regard for anyone's time. They are not helpful in anyway and they lie lie lie. I would never recommend anyone to this dealership

My family has bought 6 vehicles from this dealership. Each experience better than the previous. Has…read morenothing negative to say about this place or anyone who works there. All salespeople we have dealt with went above and beyond to help us buy the vehicle we were looking for. Highly recommend place to go if you're in the market for your next vehicle. Will absolutely be going back to purchase additional vehicles when that time comes.

My 2024 Camry needed a rear brake caliper less than 3,000 miles after Gateway Toyota serviced the…read morebrakes. Draw your own conclusions. I have been a loyal customer of Gateway Toyota for the past 2.5 years and own a 2024 Camry. Unfortunately, my recent service experience has caused me to lose confidence in their service department. In April 2026, at approximately 64,000 miles, Gateway Toyota performed rear brake service on my vehicle. Less than two months later, at around 67,000 miles, I began hearing a grinding noise when braking and brought the car back for inspection. After waiting nearly 3 hours for a diagnosis, I was informed that the left rear brake caliper needed to be replaced. This was also the first service visit where I did not receive the usual mechanic video inspection that Gateway Toyota typically provides. When I asked why no video was provided, the service advisor could not give me an explanation. I expressed my concern to both the service advisor and Service Manager Eric Mahan that a rear caliper requiring replacement only a few thousand miles after a brake job seemed highly unusual, especially considering that their technicians were the last people to service that area of the vehicle. Rather than providing an explanation for why the caliper failed, I was told that calipers are considered wear-and-tear items. Gateway offered to cover labor but insisted that I pay $408 for the caliper and bracket, while denying any possibility that the issue could be related to the prior brake service. What concerns me most is the timing of the failure, the lack of explanation regarding the missing technician video, and the unwillingness to take responsibility for a component failure that occurred shortly after their brake work was performed. I encourage anyone using their service department to carefully review repair recommendations, ask detailed questions, and consider obtaining a second opinion when significant repairs are recommended shortly after previous service.

First off let me say that Pinebelt Cadillac has a very impressive inventory there sales staff is…read morevery accommodating with your needs.not pushy at all and they work with you . I am most impressed with their service staff which to me is most important. It's because of them that I will continue to buy my cars from them . And when we buy we buy two at a time . I can assure you that if your looking for a Cadillac don't sign with anyone till you see them . To me they are second to none when it comes to buying a Cadillac. Your biggest problem will be deciding on what car to buy . I just updated my review for Pinebelt Cadillac . Since my recent service I received an email on presidents weekend which had incentives towards a Brand new CTS . I thought it was a ploy to just get me in there. Let me say I'm notorious to be upside down with vehicles which I'm not proud of . I saw my salesperson Joe B. and along with manager Mark S. they looked at my numbers and got me a great rate and put me in a brand new CTS. They truly treated me like family . Thanks again Pinebelt PS. Nothing rides like a Cadillac

DO NOT Buy/ lease a CT 5 ... there is a defect with the engine light going on and not being able to…read morestart car remotely. I've leased 2 of these from Pine Belt in the last 10 years... both cars had the same issue. The first one I filed a lemon law successfully. Furthermore, when you try to call service not only can they not see you, there are mo loaner cars! Called 1/31 and cannot get car seen 3/3. So I drive to work with the engine light on not knowing if it's the actual engine or the computer that's faulty. Bye bye Pine Belt and GM

I had an extremely disappointing experience with Toms River Volkswagen. I leased a Volkswagen…read moreTiguan and within just 10 days, the moonroof suddenly shattered while I was driving on the Garden State Parkway. There was no impact, no warning--just a loud pop and shattered glass, which was honestly a safety concern. When I brought this to the dealership, I expected some level of urgency, concern, or accountability. Instead, I was met with dismissal and no real effort to help. I was essentially told it was not their problem, despite how quickly this issue occurred after getting the vehicle. A major component of a brand-new leased vehicle should not fail like this, especially within days. The lack of support, empathy, and willingness to investigate or advocate on my behalf was incredibly frustrating. At the very least, I expected the dealership to stand behind the vehicle they leased to me or help escalate the issue with Volkswagen. Instead, I felt completely brushed off. I would strongly caution others to think twice before leasing from here, especially if you expect any level of customer support after you drive off the lot.

My experience with Toms River Volkswagen was disappointing and raised serious concerns about their…read morebusiness practices. When I arrived to inspect the vehicle I was interested in purchasing, it took the dealership nearly 30 minutes to bring the car out for inspection. At the time, this seemed unusual, but I didn't think much of it. In hindsight, I now suspect that this time may have been used to clear diagnostic codes or temporarily address issues (possibly even topping off refrigerant). Shortly after driving the vehicle home, the check engine light came on, and I later discovered the car required nearly $2,000 in repairs. I understand that the vehicle was sold "as-is," and I am not disputing that condition. However, what is troubling is that the dealership also stated that the car had gone through a "120-point inspection." Given the issues that appeared almost immediately after purchase, it raises legitimate questions about how thorough--or even whether--that inspection was actually conducted. Car dealerships have a responsibility to be transparent and ethical in their dealings with customers. Unfortunately, my experience did not reflect that standard. While this was a costly lesson learned for me, I hope future buyers proceed with extra caution when dealing with this dealership.

Absolutely Incredible experience They went above and…read morebeyond service The GSM Halim Assal called me within min after my inquiry on a lease, when he called me he explained the entire process ahead of time before me coming in so i knew what to expect when i came in. he arranged Matt Trancone to go over the entire vehicle, Matt went above and beyond because when we returned from the test drive he had me pull into the service drive and explained to me where to go so when i come in for servicing, matt introduced me to every person and explained there role at the dealership so when i come in for service they know exactly who i am. When it came to number Matt went over and explained all the numbers. What was MORE shocking was i didnt even ask for a discount and they gave me a incredible discount normally when you go to a dealership they basically say this is the number! NOT here they welcomed me with open arms gave me a better deal then i ever expected. everything went so smooth No wonder why there dealer WAS PACKED they were giving out free GRILLS to people for the holiday i never seen anything like it in my life. everything went so smooth and i already knew what i was expecting while it was packed because they told me ahead of time but even when i was waiting they gave me food, condiments, and prizes. i could not believe as i was looking around i saw customers happy laughing, experiencing the same experience i was receiving. They really know what they are doing at this dealership. when i got home i received a phone call from Martin Damato and halim asking if there was anything else they could do and EXPLAINED that when my PLATES are ready they will lhave them overnight ed to me. thank you pine belt nissan for making this process as easy as possible it well worth the wait and thank you again. as we all know buying a car is a difficult process but this dealer understands it and they really do make you feel part of the family!

Went in here to test drive the new Nissan Altima, and it was such a great drive. The sales rep was…read moreso patient and explained to me all the features that the car had.

The guys at RPM are some of the nicest guys I've met…read more First let me start by saying I'm a 21 year old college student with no credit. The only thing in my name are deferred student loans. I walked in with 3000$ as a down payment and was able to finance an 07 Honda Civic coupe lx. About less than 12 hours after I bought it, the check engine light came on and it over heated. RPM immediately had it towed to there shop and had it looked at. Originally it came back as a coolant leak and they had the system flushed and it was as good as new, with no cost to me. Less than a week later, it over heated again and they had it taken to a Honda dealer where it was discovered the car had internal engine damage. They paid all the expenses and were willing to give me a rental car, where other used car dealers might not accommodate. In the end, they replaced the civic with an 08 Nissan Altima coupe for the same price! Jack at RPM took excellent care of me in this situation and they did everything right by me. And without the finance director, Gary, I wouldn't have been able to finance the car. I appreciate everything that they did for me and they where excellent in a difficult and unfortunate situation. I recommend this place to anyone looking for a used car!!!

From the owner: Rpm Auto Sales in Bayville, NJ has the nicest used car and used trucks inventory in the Northeast…read more Our vehicles are hand picked by our owner and serviced before it goes on the lot. Buying an Rpm Used Vehicle is like buying a new one! Credit available for everyone. Trades accepted.