While this may occur at other dealerships, the loading of add ons and damage to bumper to mount…read moredealer advertising seems unnecessary and inconsiderate when spending over $40K for a new Odyssey! Buyers should be consulted (and informed) about these "shady" practices! Last time using their dealership! Besides, no apology when these issues were mentioned!

I began searching online for a used car and was contacted by many dealerships. One of the first to…read morereach out was Liz from Honda of Toms River. Her friendly tone and willingness to listen made me feel at ease. Over the course of a few phone calls and texts, I explained exactly what I needed, including the type of car, my payment limit, and that I was looking to work with someone I could trust. Based on our communication, I believed Liz would be the person I would be meeting with in person. When I arrived for my appointment, I told the front desk I was there to meet Liz. I then overheard the receptionist ask, "Who's next on rotation?", an immediate red flag. A salesperson named Emily soon came to greet me. I explained that I had been dealing directly with Liz, and only then did I learn that Liz works in Internet sales and would not be assisting me personally. This was never disclosed to me at any point, despite multiple conversations beforehand. When I asked to speak with Liz and described my disappointment, she became defensive instead of taking responsibility. Her justification was that I "never asked her what her title was." To me, withholding that information after days of communication was misleading and unprofessional. Trust is a key part of any large purchase, and once it's broken, it's hard to restore. While I did receive follow-up calls and messages from management, Liz and Emily afterward, the integrity of that first interaction could not be repaired. I chose not to continue working with Honda of Toms River because transparency and accountability are non-negotiable qualities in customer service. I hope management ensures that future customers are given clear, honest communication from the start. Stephanie L. Toms River

Bought 2 vehicles from them after some issues came to light with the Used vehicle I purchased, Matt…read moreBlatt made good and stood behind their vehicle!

We were loyal customers of this dealership for nearly three years. We purchased our previous…read morevehicle there, returned for every oil change and scheduled service, and even bought a full set of replacement tires from them. Ironically, during our recent visit we learned from members of their own sales team that those tires were not even the correct tires for our vehicle. When it came time to purchase another vehicle, we gave them the first opportunity to earn our business. We brought the window sticker for the exact vehicle we wanted so there would be no confusion and we could compare offers fairly. The proposal we received was astonishing. The selling price was more than $6,000 above MSRP, our trade-in was valued $7,500 lower than a competing dealer's offer, additional markups were included, and we were told they couldn't obtain factory options that another dealer readily provided. In total, their proposal was more than $13,000 higher than the competing offer for the identical vehicle. What disappointed us most wasn't simply the price--it was how we were treated. After we questioned the numbers, the sales manager suddenly reduced the price by $11,400. That dramatic change made it difficult to believe the original offer had been fair. We purchased our new vehicle from another dealership that day. We understand that dealerships compete on price, and we don't expect every dealer to have the best offer. We do expect honesty, transparency, and appreciation for loyal customers. After purchasing a vehicle there, servicing it exclusively there, and returning in good faith to buy another, this experience left us feeling that our loyalty simply didn't matter. Unfortunately, we can no longer recommend this dealership.

**Gateway Toyota -- Lost a loyal customer**…read more Gateway Toyota and Sales GM Anthony should be ashamed. We have been a loyal Gateway Toyota customer for years and have referred numerous people to this dealership. A significant reason for that loyalty has been our sales associate Tarek, whose professionalism, transparency, and straightforward approach made every transaction a genuinely positive experience. That goodwill was squandered in a single interaction with Anthony, the general sales manager. We visited to purchase a vehicle based on an active listing on the dealership's website and brought documentation of that listing with me. Anthony refused to honor the advertised information and instead attempted to upsell options that were not part of the original listing. After I left, the listing was quietly altered. That is not a misunderstanding or a miscommunication. That is a breach of trust, and frankly, it calls into question the integrity of how this dealership operates at the management level. Because of that experience, we will not be returning, nor will we continue recommending the dealership to others. It is a genuinely unfortunate outcome, because salespeople like Tarek are precisely the reason customers remain loyal. It is a shame that one decision by management is what they will be remembered for. [Zero stars for management, 5 stars for Tarek.] [Edit] Anthony claims they can't sell any car without "an appearance package", which cost ~$3,570, which oddly enough, using price tracking sites, they have added and removed since first listing on their site. Overall they had over $5000 on dealer adds, which they wouldn't consider negotiating AT ALL. Well done Anthony! Stay away from these bait and switch tactics. RUN, don't walk, away from Gateway Toyota. Greg, you lost a loyal customer and a recommendation source. Word of mouth goes two ways!

My 2024 Camry needed a rear brake caliper less than 3,000 miles after Gateway Toyota serviced the…read morebrakes. Draw your own conclusions. I have been a loyal customer of Gateway Toyota for the past 2.5 years and own a 2024 Camry. Unfortunately, my recent service experience has caused me to lose confidence in their service department. In April 2026, at approximately 64,000 miles, Gateway Toyota performed rear brake service on my vehicle. Less than two months later, at around 67,000 miles, I began hearing a grinding noise when braking and brought the car back for inspection. After waiting nearly 3 hours for a diagnosis, I was informed that the left rear brake caliper needed to be replaced. This was also the first service visit where I did not receive the usual mechanic video inspection that Gateway Toyota typically provides. When I asked why no video was provided, the service advisor could not give me an explanation. I expressed my concern to both the service advisor and Service Manager Eric Mahan that a rear caliper requiring replacement only a few thousand miles after a brake job seemed highly unusual, especially considering that their technicians were the last people to service that area of the vehicle. Rather than providing an explanation for why the caliper failed, I was told that calipers are considered wear-and-tear items. Gateway offered to cover labor but insisted that I pay $408 for the caliper and bracket, while denying any possibility that the issue could be related to the prior brake service. What concerns me most is the timing of the failure, the lack of explanation regarding the missing technician video, and the unwillingness to take responsibility for a component failure that occurred shortly after their brake work was performed. I encourage anyone using their service department to carefully review repair recommendations, ask detailed questions, and consider obtaining a second opinion when significant repairs are recommended shortly after previous service.

First off let me say that Pinebelt Cadillac has a very impressive inventory there sales staff is…read morevery accommodating with your needs.not pushy at all and they work with you . I am most impressed with their service staff which to me is most important. It's because of them that I will continue to buy my cars from them . And when we buy we buy two at a time . I can assure you that if your looking for a Cadillac don't sign with anyone till you see them . To me they are second to none when it comes to buying a Cadillac. Your biggest problem will be deciding on what car to buy . I just updated my review for Pinebelt Cadillac . Since my recent service I received an email on presidents weekend which had incentives towards a Brand new CTS . I thought it was a ploy to just get me in there. Let me say I'm notorious to be upside down with vehicles which I'm not proud of . I saw my salesperson Joe B. and along with manager Mark S. they looked at my numbers and got me a great rate and put me in a brand new CTS. They truly treated me like family . Thanks again Pinebelt PS. Nothing rides like a Cadillac

DO NOT Buy/ lease a CT 5 ... there is a defect with the engine light going on and not being able to…read morestart car remotely. I've leased 2 of these from Pine Belt in the last 10 years... both cars had the same issue. The first one I filed a lemon law successfully. Furthermore, when you try to call service not only can they not see you, there are mo loaner cars! Called 1/31 and cannot get car seen 3/3. So I drive to work with the engine light on not knowing if it's the actual engine or the computer that's faulty. Bye bye Pine Belt and GM

I personally also don't like dealers experience. I brought my dad and brother in law as back up and…read moremy research for what I wanted in the VW Tiguan. Lucky for me met with Jim at the door and he got me the car I wanted. He asked me all the right questions to not waste time and was very cool and helpful. I'm glad we met him. He also gave us a very good deal. Then when I had to go through processing all the staff were great! When I was done Jim came back and made sure to show me all the features again in case he missed anything. We connected my phone and set up some of the radio stations. I could of done that but l loved the extra care. Ask for Jim if you want a great sales person to lead to through the process. More importantly "I love my Car!!!" My first Financed carVW Tiguan

I had an extremely disappointing experience with Toms River Volkswagen. I leased a Volkswagen…read moreTiguan and within just 10 days, the moonroof suddenly shattered while I was driving on the Garden State Parkway. There was no impact, no warning--just a loud pop and shattered glass, which was honestly a safety concern. When I brought this to the dealership, I expected some level of urgency, concern, or accountability. Instead, I was met with dismissal and no real effort to help. I was essentially told it was not their problem, despite how quickly this issue occurred after getting the vehicle. A major component of a brand-new leased vehicle should not fail like this, especially within days. The lack of support, empathy, and willingness to investigate or advocate on my behalf was incredibly frustrating. At the very least, I expected the dealership to stand behind the vehicle they leased to me or help escalate the issue with Volkswagen. Instead, I felt completely brushed off. I would strongly caution others to think twice before leasing from here, especially if you expect any level of customer support after you drive off the lot.

new to the area i walked in very polite tech explain to me that if any major repair they take a…read morevideo 1st to show you i think thats a great idea to know i always take my car to the dealship they know the car.

Went in here to test drive the new Nissan Altima, and it was such a great drive. The sales rep was…read moreso patient and explained to me all the features that the car had.

The guys at RPM are some of the nicest guys I've met…read more First let me start by saying I'm a 21 year old college student with no credit. The only thing in my name are deferred student loans. I walked in with 3000$ as a down payment and was able to finance an 07 Honda Civic coupe lx. About less than 12 hours after I bought it, the check engine light came on and it over heated. RPM immediately had it towed to there shop and had it looked at. Originally it came back as a coolant leak and they had the system flushed and it was as good as new, with no cost to me. Less than a week later, it over heated again and they had it taken to a Honda dealer where it was discovered the car had internal engine damage. They paid all the expenses and were willing to give me a rental car, where other used car dealers might not accommodate. In the end, they replaced the civic with an 08 Nissan Altima coupe for the same price! Jack at RPM took excellent care of me in this situation and they did everything right by me. And without the finance director, Gary, I wouldn't have been able to finance the car. I appreciate everything that they did for me and they where excellent in a difficult and unfortunate situation. I recommend this place to anyone looking for a used car!!!

From the owner: Rpm Auto Sales in Bayville, NJ has the nicest used car and used trucks inventory in the Northeast…read more Our vehicles are hand picked by our owner and serviced before it goes on the lot. Buying an Rpm Used Vehicle is like buying a new one! Credit available for everyone. Trades accepted.