I had an extremely disappointing experience with Toms River Volkswagen. I leased a Volkswagen Tiguan and within just 10 days, the moonroof suddenly shattered while I was driving on the Garden State Parkway. There was no impact, no warning--just a loud pop and shattered glass, which was honestly a safety concern. When I brought this to the dealership, I expected some level of urgency, concern, or accountability. Instead, I was met with dismissal and no real effort to help. I was essentially told it was not their problem, despite how quickly this issue occurred after getting the vehicle. A major component of a brand-new leased vehicle should not fail like this, especially within days. The lack of support, empathy, and willingness to investigate or advocate on my behalf was incredibly frustrating. At the very least, I expected the dealership to stand behind the vehicle they leased to me or help escalate the issue with Volkswagen. Instead, I felt completely brushed off. I would strongly caution others to think twice before leasing from here, especially if you expect any level of customer support after you drive off the lot. read more

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My experience with Toms River Volkswagen was disappointing and raised serious concerns about their business practices. When I arrived to inspect the vehicle I was interested in purchasing, it took the dealership nearly 30 minutes to bring the car out for inspection. At the time, this seemed unusual, but I didn't think much of it. In hindsight, I now suspect that this time may have been used to clear diagnostic codes or temporarily address issues (possibly even topping off refrigerant). Shortly after driving the vehicle home, the check engine light came on, and I later discovered the car required nearly $2,000 in repairs. I understand that the vehicle was sold "as-is," and I am not disputing that condition. However, what is troubling is that the dealership also stated that the car had gone through a "120-point inspection." Given the issues that appeared almost immediately after purchase, it raises legitimate questions about how thorough--or even whether--that inspection was actually conducted. Car dealerships have a responsibility to be transparent and ethical in their dealings with customers. Unfortunately, my experience did not reflect that standard. While this was a costly lesson learned for me, I hope future buyers proceed with extra caution when dealing with this dealership. read more

If I can put a 0 stars I would. Extremely disappointed with Tom's River Volkswagen. The staff was disrespectful, inconsiderate, and completely unprofessional. They wasted my time with empty promises and zero accountability. I expected honesty and good service, but instead I got attitude and disrespect. Definitely the worst dealership experience I've ever had. Save yourself the stress and go somewhere that actually values their customers. read more

DO NOT BUY FROM HERE !! This dealership is full of scumbag scammers. My dad purchased a preowned vehicle here and on the drive home the check engine light came on. The dealership was closed so he called the next day and said if they take the car back he would buy a new vehicle, to which the manager Frank said he bought the car as is. The gm never contacted us and Frank left a voicemail for my dad saying that the general manager said exactly what he did, that the car was sold as is. Anyway, I scanned the vehicle today and it shows they cleared the check engine light prior to the sale which is illegal as they weren't transparent. It doesn't matter that the car was sold "as-is". We were not made aware of the check engine light when it was sold. What a bunch of idiots, they decided to clear a check engine light for an O2 sensor instead of spending the 100 dollars on a part during the used car inspection. If you look at the rest of these reviews about this dealership, you'll see that everyone elses used car experience is exactly the same. This place is a disgrace and they're leaving themselves open to a lot of legal issues. Whoever your used car manager is should be fired for selling vehicles that need to be wholesaled. read more

This place is untrustworthy and unprofessional. let me tell you why. Brought my car here for an oil change, also asked for dash sensors to be reset... they weren't. They also lied put down they replaced the shifter cover which was a VW recall, they did not... so now if something goes wrong with it.. I won't be able to get it addressed through the recall since they claim they already replaced it. I also had a different recall for the suction jet pump that they 'didn't have the parts for'... so I waited another few months and called back to check. Scheduled a recall appt for a week out. I never got a confirmation so I had to call back a total of four times to request a confirmation and also request a loaner car to take to work for when the recall was being addressed. I show up the day of the recall, no loaner vehicle was made available as I had requested. I speak to James (little guy with a big attitude) who states they can't do the recall because I needed the gas level to be a quarter tank or less. I asked why I wasn't told that at the time I made the appointment.. he interrupts me and twice exclaims " DID YOU READ THE RECALL?!". I stated, no I did not receive anything in the mail and when I looked it up online, it did not say anything about a certain gas level. After having my time wasted again, I ended up leaving. I'm going to take this to World Volkswagen in neptune from here on out. Already a great experience, service got me a next day appointment AND let me know about the needed gas level that I should show up with, which the toms River relocation failed to. read more

VW is under factory warranty and they charged me $200+ for replacing a turn signal lamp on side mirror. This failed after 6 weeks and when I found out that it should have been done as a warranty repair they were to schedule another try at it. Well they never called to schedule and their attitude was as if it was my fault of their defective work . I'm out $200 with a not working turn signal. Went to another dealer and they fix it properly and under the warranty. The service department was a terrible experience. read more

Giving star because it's mandated. TRVW.. Dishonest, Deceptive, Deceitful. Every member of the sales staff & management. And that scheme they have going on w. Tommy V's repair shop on corner of rte 37 TR. Adds and gives new meaning to DEPLORABLE! Lying scam artists..selling lemons..and re-selling. Knowing unsafe & unrepairable. They should all go to jail. Especially Denis K. read more

The most disrespectful , rude , unprofessional bunch of people I've ever met. I could go on and on other than to say after test driving a very expensive new vehicle I ask for a price w/o trade . The kid come back w a purchase order for over $8500. Of extra add ons that I did not want or ask for. I left the building immediately after. Jack up price by over$8000 that I do not forgive . Run Forest Run ! read more

It was the best, easiest, and fastest time I ever had purchasing or leasing a vehicle. I was out in two hours and 30 minutes. The staff was wonderful, especially Shemar. read more

Tony is a class act, he knows his business and handles it like a true professional. This was an awesome car buying experience read more

My husband had a great experience here. Friendly service, not pushy, would lease another car from here.

HORRIBLE EXPERIENCE // STILL GOING THROUGH IT Toms River VW is the worst consumer experience I have ever had. When I leased my car with them, they ensured me (also all over their website) that they would come pick up the car once the lease term ended. I live in NYC and could not find a way there and back. This service was a main reason why I leased from them to begin with. NO ONE WANTED TO HELP, I had to extend my insurance 2 months as well as service the car. When we finally coordinated someone to pickup the car (Denis brother met me in the city), he asked if he can hold on to my plates so he does not get pulled over. He insisted he would send me the plates express delivery. This was on SEPTEMBER 22! THE DMV HAS SINCE SUSPENDED MY LICENSE! I have called numerous times, the receptionist is never a help and always says someone will call you back. In all, I have spent over 2k due to them not picking up the car. Furthermore I may have to file a police report as I cant get any response as to where my plates are! I have spoken with 5 different members at Toms River for help. After they find out I do not need a car, they go missing. The negligence of your staff has cost me a lot of hardship. It is December 7 and no one is answering the phone! No one has returned my call. Please be cautious if you are going to do any business here. Once they give you the car, the service ceases. PLEASE GET BACK TO ME, I WANT TO DRIVE AGAIN, I NEED TO TURN IN MY PLATES TO DMV. Will you help with any fines I Incur? I am sure not. read more

Made a request through them online and via text RE VW vehicle. Was told it was in stock and available at MSRP. When I arrived (1.5 hour drive away) I was told vehicle was not there but enroute, possibly sold, and that if it wasn't sold yet I would have to pay 10k over MSRP. What a crock. Buyer beware before walking in the door. read more

Toms River Volkswagen - Communication - Auto Repair Near Me - Toms River, New Jersey

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The service was great ! Anthony was super helpful and the deal was done quickly. Looking forward to driving my new car.

SOLD!!! We had the best experience today purchasing a Tiguan with Angelo our sales rep. who guided us quickly and smoothly through our whole purchase. Walter, our finance rep. got us an amazing monthly lease rate within minutes! What a team!! We will definitely head back and refer family and friends to Toms River Volkswagen! Laurie Esposito read more

The car wouldn't start. We were told we needed a new battery. They put in the battery but did not clean off the corrosion around the Terminals, and didn't tighten the cables to the terminals. Overcharged us for hooking it up to the computer. A week later, it broke down. read more

Stopped in to look at the Atlas and Tiguan and while in the showroom with my husband looking at both models all the staff walked by and just looked at us. Noone stopped, said anything or asked if we needed anything. I will now go a lot farther just to by one. read more

Ignition switch had issues in July they had to order part, claimed it went back order..Called Aug/Oct still no part arrived.Esculated to Service Manager who is mostly unresponsive...Called VW America explained issue turns out part was in all along but TR VW never followed through to persue problem.. Poor service, management, STAY AWAY. ! read more

Charge you for repairs that are not needed and charge you for repairs that they never even do. Watch your bill and I'm sure somewhere you are being ripped off. read more

Absolutely the worst. Constant turnover in the shop. You never see the same mechanics or parts counter personnel after more than a few months. Took my TDI there for a simple service, they overfilled the crankcase with so much oil that the check engine light came on. This can damage the catalytic converter, but they wanted me to drive it back. I refused, and made them tow it. Does this dealer fire the mechanics for incompetence? Or do they leave because they are mistreated and apathetic ? Either way, I would not let them work on my car again. read more

What a horrible experience with the service department. To start, there was a huge lack of communication. I had to constantly call them to get any sort of update. Went in for the EPC & check engine light on but the car was running fine, it's a 21 Tiguan so still fairly new. First I was told it was a sensor so that was replaced but that didn't fix the issue so then I was told they replaced the engine harness. I picked up the vehicle on a Saturday, as I'm driving home the car starts to jerk when accelerating and the check engine light is blinking. So my car was returned to me in a worse condition than when I dropped it off. I immediately take it back to the dealership that day. So then they tried to blame it on bad fuel. One night I'm looking at my VW app and see that my vehicle is in KEYPORT. After immediately calling the dealership they give me the service managers personal number and he tells me that someone was supposed to call me. They took my car without my knowledge or consent to "perform a test that needs to done while it is driven." They were caught and this was the excuse I was given, meanwhile you're telling me that you're driving my car when it's not running correctly and when I call it out that that can cause harm and issues with the engine the service manager Dave denies it and brushes off my concerns. A few days later I notice my vehicle status is not updating in the VW app. I call the customer service for the app and they tell me the vehicle is offline. What a coincidence it went offline just before 5pm and didn't come back on until almost 24 hours later right after they were caught taking my vehicle home. Who knows what they did and where they drove my car during that time. So the final explanation was bad fuel injectors, but they couldn't figure that out themselves and had to have VW engineers get involved. My car was in the garage for 2 weeks and was returned with a little more than half a tank of gas (when it went in with a full tank and I was told it would be full upon return), dash cam unplugged, and almost 600 EXTRA MILES on it. So clearly my vehicle left the premises on multiple occasions, not just for "test drives" & "diagnostic tests", and to run up the mileage so that my car is closer to being out of warranty. As a female they tried to take advantage of me and the situation. Save yourself the stress, frustration, and total disregard for any human decency and avoid. IF you do bring your vehicle here be forewarned and make sure you have some sort of tracking device hooked up to see if they take your vehicle elsewhere without your knowledge. read more

Very rude customer service. We bought a brand new Atlas from this place and I dread having to bring it in or call for services.

A Ukrainian refugee family living with me responded to an advertised price on a used, 2015 Toyota Highlander with 172408 miles for $10995. When they drove an hour and a half to the dealer, they were quoted a price of over $14,000 with the tax, document and prep fees. They charge a $699 document fee, which is extraordinary, but with that fee and tax the price comes to $12,422.42. This leave a dealer prep. fee of over $1500! All of it is highway robbery. I called them to inquire and complain, and then all of a sudden, the final price came down to $13500, which is still over $1,000 in prep fee. I consider the whole thing fraudulent, on the order of a bait and switch or false advertising. read more

They are so rude, and dishonest there. Sold me a certified preowned that had LED's GLUED onto our headlights. Our car kept saying front bulb issue & they had the audacity to try to tell us that was the better solution than a manufacturer (VW made) bulb. The car has not been in our hands for even a year yet & we keep having issues. But they continually tried to tell me it's not their problem. Just horrible, please save yourself time, strife and MONEY. DON'T GO HERE. Also read reviews on them at cars.com and their Facebook page - so many other people saying SAME exact things about "certified" cars and their customer service which is terrible. GM Mike was such an unpleasant person. Frauds. read more

I personally also don't like dealers experience. I brought my dad and brother in law as back up and my research for what I wanted in the VW Tiguan. Lucky for me met with Jim at the door and he got me the car I wanted. He asked me all the right questions to not waste time and was very cool and helpful. I'm glad we met him. He also gave us a very good deal. Then when I had to go through processing all the staff were great! When I was done Jim came back and made sure to show me all the features again in case he missed anything. We connected my phone and set up some of the radio stations. I could of done that but l loved the extra care. Ask for Jim if you want a great sales person to lead to through the process. More importantly "I love my Car!!!" My first Financed carVW Tiguan read more

They sold us a preowned "certified" car not even a year ago and it's had so many problems, that they're unwilling to help on. They certified it with GLUED ON headlights that weren't manufactured and then had the audacity to try to tell us "those are actually better". They also said our car brakes were at 7mm when we bought 10 months ago, we put less than 9,000 miles on the car and 2 other dealerships looked at the car and told us brake pads are now under 1 mm (basically metal to metal). TR VW treated me HORRIBLY with this problem and told me "they're wrong". Go read reviews on cars.com so many people having same issues. Service dept are fraudulent and the GM Mike is a really unpleasant guy unfortunately. read more

Purchased three vehicles from Toms River Auto Group (Toms River Volkswagen & Toms River Mitsubishi) over the last four years, 2 CPO and 1 new. Prices in all three cases were as advertised, offers on trades were fair and negotiations were smooth. Having shopped other dealers during that time period with bait and switch pricing and ridiculous "dealer prep" fees and other nonsense, I won't hesitate to return here if they have what I'm in the market for. read more

I am beyond upset. I have a 2021 jetta with 17k miles on it. I was told by a mechanic that my rear brakes had premature ware and need to be replaced and that I should call volkswagen. I did and was told there was a 2 year warranty extension because volkswagen knew some vehicles had this issue. I never received anything. I was told I was covered then called back and told that In March I was no longer eligible. I was told to call corporate who told me amd the representative told me to call the dealership. I left 2 messages for the general manager to call me and still have heard nothing. This is unacceptable. Not happy at all. read more

My daughter brought her Jetta (50k miles) here this week to have them check a "check engine" light. They told her the repair was $400, but she also needed $4000 of other work done "immediately" or she risked ruining the transmission and engine. They told her the trans and oil pans were badly damaged, and a number of filters needed replacing. She paid for the item causing the check engine light, and then took the recommended repair list and car to our trusted mechanic. She knew she hadn't run over anything, and the car hadn't been leaking any fluids. Note that the items needing "immediate repair" were printed on pages in red ink. She was very worried and afraid to drive the car. A day later, our trusted mechanic was happy to let her know NOTHING on the list from VW was accurate. No dented pans, filters were all fine. Unfortunately, only VW can diagnose their own "check engine" codes. But take anything they tell you as a presumed lie. No wonder VW was brought up on criminal charges in 2017. I guess they're still criminals. read more

I found an amazing car, 2015 VW Sportwagon for a very good price. Worked with Charlie and had zero issues, he was very helpful and I thought overall it was a good experience. They even helped me out by driving the car up to a train station that I could get to from NYC. This is my 1st car in 24 years!!!! Thanks again everyone! read more

Drove two hours to this dealer after a terrible experience with the one near me (Jack Daniels VW). They had one car in the model/color I wanted and held it for me until I was able to drive down the two hours and buy it. I highly recommend Tony Caruso. He was very knowledgeable about the car, even though it is very new, and the state's EV incentives. Their finance staff was also great. They didn't try to push me into any extra coverage I didn't need as many dealers do. Since I live outside the area they even arranged to mail my license plates to me. Even though there are many VW dealers closer to my home, I would consider making the trip to Toms River to purchase from them in the future. read more

I had to rate one star because I had no choice!!!! I never go by reviews...I never want to hurt a business but this place is sweet as pie when buying then they forget you....I have been calling since June for different issues...nobody ever calls back...I even left two voicemails for the owner!!! Now I know why his employees are incompetent...I will be calling corporate tomorrow!!! This place is a complete joke!!..... read more

Gonna try to keep this short and to the point. Stay away, this dealership is a wolf in sheep's clothing. Directly pointed at their finance department. Was helping my dad buy out his lease, came back with a fair interest rate. Waited for a while (sales guy was totally fine) and finally their numbers guy come out with a piece of plain white paper and wrote down what the monthly payment would be. I'm not talking about the itemized outline of the terms, I'm talking about a sheet of paper with what the monthly would be. Did the math, and it essentially came out to be more that 3k in extra charges that they didn't disclose up front. Never tell the dealerships what you want to pay a month and always ask to see the itemized breakdown. I'm really glad I experienced this, I will definitely tell the 5,000 people I'm speaking to this week in the South Jersey Area about this dealership. Great job Volkswagen of Toms River, stellar job. Call VW finance directly, they will give you a lower rate and will be straight forward. read more

Purchased a used VW Tiguan Wolfsberg Edition on Saturday from Nick. My husband and I spoke with Nick and told him we were looking for an off lease low mileage Tiguan (an I also requested heated seats which I never had before). He showed us all the cars that fit in our request and we drove two and picked the second one. Did the paperwork, did the financing and we were out of there in no time....on a Saturday!! Would definitely buy from Toms River Volkswagen again. No hassle, easy to deal with and ended up with an awesome car at a great price! HIGHLY RECOMMEND BOTH THE DEALERSHIP and NICK!! read more

One of the worst experiences to date from any other dealership. Had to get involved for my daughter , service manager hung up on me . Owner never returned my call . Do not buy tire insurance if you need it dealership says your on your own . Recommend not to get your car serviced there . I would never use this dealership in the future . read more

Rich and Frank were extremely helpful and pleasant to work with. However, Mike was extremely UNpleasant. I was rushed and my concerns were brushed of. When I called to speak with him about something was was bothering me, he told me he was going to end the conversation and to just be happy that my deal went through. He talked in circles and scoffed at me. Not the way to treat a genuine paying customer. He knows he was wrong, and gave me a very disingenuous apology. Everyone I told my story to told me I was misled, and I still tried to give him the benefit of the doubt. Such a shame. No hate to the actual business, they were wonderful. read more

Brought our VW in for service. No place to park...lot was almost impossible to navigate Had a difficult time getting in touch with the service rep when we checked back and was treated rudely by service manager "mike" who defended his rep not getting back to us in a timely manner in a gruff tone In the end, we got an oil change and a diagnosis that our drivers door latch was broken for $200. Btw...we were told fixing the door latch would cost $489 Not a lot of bang for your buck at this place read more

This is the first review I have ever written but I feel is most necessary to help others looking to purchase a new vehicle- Back story: I purchased my brand new 2020 vehicle back in April of 2020. The "we owe" part of my contract was not completed until today (3 months later.) I was getting a "remote start" installed. During my first service appointment, I found out 45 minutes into my service call that the parts team member ordered the incorrect key. Waste of 2 hours and i had to go back. The second time, I had a 10:40 appointment and was told at 1pm their systems were down and they couldn't complete the service at the time and I would have to wait longer. I had to ask for a rental and was told to drive back to pick it up. Upon pick up, they gave me four key fobs, 1 with the remote start and 3 regular ones- no instruction or explanation until I asked. The purchasing process was simple and easy with no issues besides i did not want to take the car until the we owe was completed but was told that wasn't possible. Any service or parts you may need is a total disaster. I would NEVER recommend going here and will never go back even for my free services. Not worth the aggravation. While waiting in the waiting room for hours, other customers would arrive for service and their appointments were cancelled upon arrival. Always an excuse from the service and parts team- their system is down or their system is new and confusing. They are inconsiderate of your time especially time taken away from your job. If you are a young woman, please do not go here. They will take total advantage of you. read more

This Dealership also owns Mitsubishi and is owned by Tom McMenamin .. They ripped me off and now will not do what they should do .. I have Multiple Sclerosis and was truly taken advantage of .. From the Sales rep. James to two Business Managers , Terrance and DJ .. I would not recommend doing business at these places as they truly are not interested in you , the buyer .. Do the right thing Mr. McMenamin read more

I will save everyone a lot of aggravation, STAY AWAY FROM THIS DEALER! Very shady, sneaky, nasty people running every department in this place. Nice as pie once they get your money but don't ever dare have a problem or ask a question after your purchase. Service department is the worst I've ever experienced, absolutely terrible. Entire dealership staff becomes nasty and has a mob mentality to cover each other if you dare to complain or have a problem. Worst customer service I have ever experienced after a purchase. They do not value the customer once they make a sale. Sad part is that we love our vehicle, would highly recommend VW, however the dealership is garbage. read more