This place has a new owner! The woman who is the owner is absolutely amazing. I brought in a dress…read moreI bought to get her opinion on how to get rid of a line caused by the liner. She was so helpful and friendly. She helped me problem solve and recommended removing the liner which was heavy and unneeded. It was the perfect solution. She was able to make the alteration and steam the dress so I would have it in time and the pricing was very reasonable. I love the business, how they operate, and their quality of work. I can't recommend them enough!

I was referred to this business by a friend and went in with high hopes, especially because I…read morewanted to make sure I had plenty of time to have my bridesmaid dress altered for a September 26th wedding. My first impression was actually wonderful. Cricket was very warm and friendly when I dropped my dress off on July 21st. I needed the dress let out slightly around my thighs/hips and also needed the length adjusted. Cricket explained that the length would likely be $80-$100, but recommended waiting on the length until after the sides were adjusted because changing the fit could affect the length. I paid $40 that day for the initial alteration. After nearly a month without hearing anything, I called on August 19th to check on the dress. I was told I should have been given an estimated completion date and that they do not call customers when alterations are finished. I went in on August 22nd to pick up my dress, only to find that the alteration had been done in a completely different area than what I had requested. When the dress was originally pinned, I had specifically stressed that I needed the adjustment closer to my thighs rather than higher up around my hips. Thankfully, another woman working that day immediately recognized that the alteration did not look right and could see where it needed to be corrected. She offered to redo it overnight and asked me to return the following day. I live quite a distance away, so having to repeatedly drive across town was frustrating, but I was willing to do it because I wanted the dress done correctly. I also explained that I still needed the length altered, but I had previously been told to wait on that until the fit around the hips/thighs was corrected. A few days later, I returned expecting the adjustment to have been corrected, but instead Cricket had completely opened the dress back up so we could essentially start over. At that point, I felt more confident because she was personally pinning the dress and I was able to explain exactly where I needed it taken out. However, I was then charged another $140 for the length alteration. I had originally been quoted $80-$100, but was told that because the dress had multiple layers, it would cost more. Cricket did waive the additional charge for the hip/thigh alteration since she acknowledged that the first alteration had been done incorrectly, but at this point I was already frustrated and felt I had little choice but to pay the $140 because I needed my dress completed. I was told to return September 5th to pick up the dress. Unfortunately, when I came in today, the dress was STILL too tight around my thighs and uncomfortable to move in. When I explained that it needed to be let out a little more, I was told that I needed to close my legs. No further alteration was offered. At this point, I didn't even feel comfortable leaving my dress there again. I am now just three weeks away from the wedding, have spent $180 total, and my dress still does not fit the way I originally requested. I will either have to wear it uncomfortably or spend even more money somewhere else to have it corrected so that I can actually move, sit, and dance comfortably at the wedding. unfortunately my experience was extremely disappointing. Between the miscommunication, the repeated trips across town, the incorrect alteration, the unexpected increase in the quoted price, and ultimately not having the dress altered correctly after spending $180, I cannot recommend this business based on my experience. I will not be returning for future alterations.

Told me it would be 1 week to replace a zipper on a puffy coat. Two weeks later, I had to go by…read morethe shop to see if the jacket was done, because they do not answer the phone or return calls. I was told they might get around to fixing it in 6 months or more, if ever. BAD service, BAD quality, BAD value. There is a name for people that are not honest. I would have been better off if this place didn't exist; THEY ARE A WASTE OF TIME.

The gentleman that operates this business is very nice very extremely efficient and does fine…read morequality work. I have gone there many times and will continue to do so in the future.

Poor quality of work for WAY too much. When I got the bill, I was shocked to see how much they…read morecharged to clean my suit. It turns out the suit was not cleaned, the sleeve were still dirty. I am very disappointed in the results

Worst business I have ever encountered…read more My wife brought my wedding suit, her wedding dress and several other items to this place to have them professionally dry cleaned and preserved. They absolutely destroyed my suit. The leather pieces are completely gone, the suit appears stretched in the front and is no longer crisp. I think they ran it through an industrial washing machine vs dry cleaning it like we paid for. It's beyond repair. They also destroyed my wife's jacket. All the rhinestones are gone. It appears they ran this through a washing machine too instead of dry cleaning. Both items are ruined. We paid them over $1000 to handle all our items. They never disclosed the damage to us. There's no way they didn't see it. They told my wife they take before and after pictures of everyone but strangly they refused to show them to us. They accused my wife of "bringing the items in already damaged." This is the wost service we have ever experienced. They have made zero effort to resolve this issue and have not contacted us back at all. Do not use them.

I love coming here. All the staff members are so helpful and knowledgeable. My daughter is now…read moretaking ballet lessons and we've outfitted her entirely at Empire Dance. I'm sure you can find some things cheaper online but I guarantee it's worth the cost to have your child fitted appropriately for dance shoes and they stock the highest quality tights and leotards.

Worst customer service ever…read more They were at Seattle Center on 8/19 so people whose kids attend Pacific Northwest Ballet school could go there and purchase required items for lessons. We purchased some items, and one of them was a cute neckless for our daughter - but when we arrived at our house, we noticed that the neckless was not in the bag they gave us. We called them immediately, and Bailey answered. She called the owner Melanie who was still at the Seattle Center. Melanie told Bailey that she handed the neckless to "our daughter" and the daughter walked out with it. We told Bailey that could not be us because we didn't have our daughter with us. So Bailey called Melanie again, and called us back to tell us that if we returned to the Seattle Center with our receipt, Melanie will give us the neckless. So we drove all the way back there - but instead of giving us the neckless, Melanie took our receipt and phone numbers and told us she'd get back to us. Two days later (8/21), no word from them. So we called their store and left a message requesting that they call us back to let us know what was going on. 8/26 (M), still nothing from them. So we emailed them with details of the situation, and again, requested that they contact us. Now it's 8/31, and still no word from them. At this point we don't thing they have any intention of giving us the neckless back or ever contacting us. If this is not the worst customer service or business (for possibly selling the same thing twice and ripping us off), I don't know what is. It's a shame that we have to use this business to obtain items required for PNB school, I wish the school contracts with someone else.

We went to the new location in Coeur d'Alene at the old Shopko location which is Sportsman & Ski…read moreHaus. It's a nice-looking store but didn't the things I am interested in such as fishing gear and boating gear. Amazing shoe selection! Employees that were either non-existent or did not seem to want to help. We went opening weekend and the bathroom looks like a Dollar Tree bathroom in that it had residential bottles of soap and a roll of household paper towels set directly on the counter and a small trash can that could not handle the trash generated. So maybe this store will get better as they did not seem ready to open

Customer Service is almost non existent in this store.read more

Quick and easy communication, fast return and great quality alterations. Thank you so much!read more

Deb did a fantastic job on my vintage wool coat. One sleeve was barely hanging on at the seam and…read morethe inside lining was also ripped. I was thrilled with her repair - it looks new! You'd never know it was damaged in the first place. She was easy to communicate with and provided a clear estimate and timeline. Highly recommended.

Cloud Nine was my second wedding dress shopping experience, and I can honestly say I have never…read morefelt more beautiful in my life! The stylists and the owner truly know what they're doing. I didn't think I'd be the person who cried when I found the dress... but I absolutely did! A huge thank you to the owner and the wonderful Jolette for helping me find my perfect dress. They made the entire experience so special, and I'll never forget it. I'm sharing a photo that captures the pure joy I felt during my appointment--cropped, of course, so I don't spoil the surprise of my dress!

I went to Cloud Nine Bridal with a dress that I purchased in California and it needed to be hemmed…read moremaybe 2 inches shorter. Makayla did such an excellent and thorough job, getting me in for two separate fittings, with just weeks to go before the ceremony (out of town). She really took her time and made sure every detail was paid attention to, bustling me up to make sure everything evenly touched the ground and the train was still intact, etc. She even recorded a video of herself doing up the bustle and talking through it so I could show my maid of honor the morning of the wedding so there was no confusion. Something else that she did that I was really touched by was that she saved all the lace trimmings from the alterations and kept them in the bag with the dress. I ended up wrapping this lace around my bouquet and it matched everything so perfectly, and added a little bridal touch! Again, I was not expecting that and it just shows how she thinks of everything. Also, the cost to get it altered was extremely reasonable, which was a breath of fresh air, considering every other vendor seemingly likes to triple the cost of anything when you say the word "wedding." Altogether I was super happy with my experience and I will be recommending this place to every Idaho bride that I know.

What a wonderful job she did on my husband's uniform. We are very pleased with the outcome and our…read moremom who requested that he wear it when it is her time to cross over will be ecstatic. Thank you. God bless.

Do not go there unless you speak Ukrainian. Olga does not understand English…read more I went there 4 times to get my job done....she never understood at all what i wanted and finally wanted more $$ to correct the issue. She was very expensive to start and should not have treated me badly for the high cost, and then Never Did the Job Correct. Do not go.................