Always excellent care at this location. We also go to the location in Fleming Island, but this…read moreoffice is cozy and intimate. The customer service is outstanding and they use software for easy and efficient check-in and payment prior to your visit so you don't have to bring cash or cards with you. However, you can pay at the desk in person. They give you options. The follow-up appointments are set right after your visit so you can plan ahead. And the doctors are great here. We see Dr. Dupree and Dr. Javier at this location and both are exceptional at what they do. Great staff and friendly, fast service!Highly recommend this office for all of your eye health needs.

MY THREE STARS IS FOR THE STAFF OF THIS OFFICE-THEY ARE TOP NOTCH:…read moreI've really searched within my soul before considering this review. After the last 3 appointments with Dr Islam, I strongly believe my review is warranted. I have been seeing Dr Islam for just over a year and a half. After just having being diagnosed with my eye condition, I started my appts with this Dr. After the first eye drop Rx not being completely successful, she suggested an eye drop that could possibly change my eye color dark. I asked if there were alternative drops that wouldn't do this......there was. Why, would the first one be suggested then?? Why? So, it's been a few series of visits, and each one has its own story but EACH AND EVERY appointment she mentions laser surgery. WHY, if my eye drops are working, would I consider having laser eye surgery?? To go down from 2 eye drops rx's to one?? That is not enough reason & there is no guarantee that the laser surgery would work, as in the case of my very dear friend. When I ask questions, she has a smile but her responses are incredibly smug. She throws me off with her smugness, because she does it with a smile, but she is absolutely smug, and condescending, with her replies. I'm really losing my confidence with her. This is the condensed version, but she has no problems setting up frequent & follow up appointments when a problem has resolved. I advised that I cannot come every week, but I will call if I have a continued problem, due to co-pays. The Dr, I'm sure did not even realize she LITERALLY shrugged her shoulders when I said that. Like, that is not her concern (high co pays). Well, I saved myself another copay by letting her know that if I have any additional issues, I will make an appointment. Did I really need to go back every week for an entire month? I have to leave from my appointments feeling like there is a piece missing to this puzzle. I'm sure I will never get the entire picture, but I will try 1 more appointment and see if I can start to have renewed confidence in this Dr. If not, I will change Dr's or change facilities. I need to feel confident with whom is providing me treatment. Right now, it's really slim.

Dr. R. Shetty and Florida Eye Specialist are by far the Best Eye Specialist in Jacksonville,…read moreFlorida area. Dr.R Shetty saved me from blindness, and managed to restore my eyes to a healthy state. When I first saw him, my eye pressure was 48. Now my pressure is down to 13 & 15. I wasted 7 years with another doctor, then I read about Dr. Shetty. Call Florida Eye Specialists, you won't be disappointed. Diane Radloff

Sadly, Florida eye specialists just lost a client. Was on the phone to make an appointment and the…read morereceptionist was incredibly rude. Cancelled and will find care elsewhere. May want to look into training your phone person.

The communication between staff and the surgery center is awful, no one returns phone calls,…read moremedical treatment plans are changed without notifying the patient and I would not recommend this entire practice regardless of location. This is one of the poorly organized medical group,I have ever had to work with and I would never recommend them.

Was there only for exam and eye glasses purchase, nice experience overall, recommend.read more

I strongly advise others to reconsider using this office. Communication has been frustrating from…read morethe start -- staff members come across as dismissive, and I often had to repeat myself multiple times during phone calls just to be understood. I underwent two separate exams, yet my prescription still does not feel accurate. Despite that, they require multiple follow-up visits throughout the year. Unfortunately, after experiencing several unexpected personal hardships that required me to reschedule appointments, I was later informed that I would be charged $400 because I was supposedly outside of their "annual window." There was no flexibility, compassion, or willingness to work with me given the circumstances. The entire experience felt more focused on billing than patient care. I would not recommend this office to others.

I just had both eyes done by Dr. Maida and his incredible staff, and it was 5 stars from the…read moreinitial free consult through post op care. This place is very professional. The staff is experienced and knowledgeable and do a tremendous job with everything. I felt very safe trusting my eyes to this team. While maybe not as cheap as some other Lasik spots, I'd rather pay a little extra to have one of the most reputable in the business do my eyes. This is something for life, and something I use 18 hours a day. The treatment itself is pain free and quick, and within 24 hours I was better than 20/20 in both eyes and still can't believe it. I would recommend Dr. Maida to anyone.

Paid 400 for glasses and insurance paid an additional portion on top of that. Paid extra for a…read morewider field to read better. Can't even see out of them except for out of one tiny spec on the left side. My cheap reading glasses are better. What an absolute waste of money.

I actually love going for my annual eye exam because Dr Jay and his staff are so personable and…read morehelpful. I've been going to this office for a few years now and would hate to go elsewhere for my vision needs. Hopefully Dr Jay will be around for many more years to come, and I'll definitely be a returning patient!

Besides overcharging, and extremely rude service, They literally get you in the door on a scam!…read moreSame pair of glasses, same prescription same lenses with transition lenses america's best charge $440 or as Warby Parker charge $280 for the exact same thing

I took my 83 year old mother here for glasses as their advertising drew her in for the 2 pair of…read moreprogressive glasses for $149. She has gotten new glasses regularly for the past 80 years. This experience has been completely unique. Every single contact with America's Best, things get worse. This ophthalmology team at this location, including the never present optometrists, do not seem professional. For some reason the responsible party just skipped dilation and the subsequent examination. We have always been told dilation was absolutely necessary. For some reason Virgil McClintic, O.D. must supervise staff in way that they can randomly choose elected dilation with no explanation as to why. America's Best has had numerous times to fix this. I received a text my mom's glasses came in. We stopped by the office to pick up her glasses. Unfortunately no one was available to adjust them. We were told some days they have no one, but most any other day is fine. The text could have suggested calling first, but it just invited us in. My first attempt at getting this resolved was communicating to the store staff that I was unhappy. They didn't care. It was painfully obvious by the non-verbal feedback. So, my first attempt at expressing concern face to face with the location resulted in NOTHING. My second attempt at feedback was via the feedback form that we received after picking up the glasses. It has been several weeks and I have had no reply to this written complaint. Today, we went to this location for the 3rd time for a fitting. Guess what? No optician available today, Friday, Saturday, Sunday or Monday. America's Best is 100% consistent with dropping the ball. They did tell me to go to any other optometrist and they would adjust the glasses..."it doesn't need to be America's Best, just go to WalMart." We did. WalMart hates the abusive business practices of America's best as well, at least according to their optometry staff. I reached out to America's Best snotty customer care. I notified them of the unprofessional practices by the ophthalmology staff as well as having such difficulty getting glasses fitted. I now know that the representative who took my call and promised it would be escalated, instead decided to document nothing. In fact, from my experience this is standard operating procedure. And although a customer should be able to speak with a supervisor, the sole supervisor (Jessica or Jennifer) takes all day lunches because she has not once been available to take my call, is 100% of the time on her lunch break and doesn't return any telephone calls. She did ask the representative to tell me that she knew I had called, making a point to try to piss all over me to show dominance. This is how she demonstrates her leadership. Pissy pisser pissily pissing. I was also given the number for some kind of regional manager, a Leticia Gold. I spoke with her yesterday and she promised follow-up today by either her, or the GM, Sabrina, today. Leticia also promised me that she would make sure a complete copy of my mother's medical record was mailed to her address on file TODAY. None of the things Ms. Gold promised have come to fruition and they all feel like deceptions at this point. Oddly, the only thing that got a response from America's Best was this Google review. Their social media team immediately responded with an escalations e-mail address, but so far that e-mail seems to be another slow boat. They also responded to me on Instagram after I publicly posted, even promising me a regional manager was desiring to speak with me ASAP, but that was this morning and I've been available all day. Today I called to speak with Sabrina, assuming she may have gotten busy. Guess what? No Sabrina at the store today as Leticia promised. I called to follow-up with Leticia, but was told she was off today as well. I don't know why Leticia chose to lie to me. I called the River City Marketplace location back and spoke with Harry, MOD. He had heard nothing from Leticia, nothing from Sabrina and nothing from anyone in leadership. When I communicated what Leticia had promised, he stated they never provide any copies of patients charts, even upon written request of the patient, a doctor or an attorney. Leticia promises me the records would be mailed out today. She lied, according to Harry. I feel like someone in Compliance needs to get on top of this. I can't begin to recommend this place any less. All I can say is that you've been warned. So much more to share, but limited space to do so... I did email the address in the manager's reply to my original review. Still, no one has contacted me. They have had my request for an escalation for weeks now and still pretend to be interested in calling.

I can't recommend this location enough. It's just Ben remodeled and the staff is fast and…read moreefficient. Highly recommend Dr. Guier for your eyeglass and contact lens prescriptions. He is very thorough!

My first visit to Dr Jason Miles, I was not impressed. He told me I have cataracts, which I already…read moreknew, and he wanted to do surgery to remove them and I told him no because I don't have any issues with them and you can only see them when the Drs look at the back of the eye. The visit was well over 2 hours. While I was waiting I notice a testing room with a window and it was dark and 2 young ladies were in there talking they were there about 10 mins and got up & left. One of the girls came back to the waiting area I was in and called me back. The front desk staff were very friendly, nice & willing to help. The building was very odd shaped which made it difficult to find the front door. I've decided to find another eye specialist.

I first started coming here, almost 10 years ago and ended up getting a form of laser surgery to…read morecorrect my vision. I have been considering this for literally 20 years and I finally got the courage to do it. The price was competitive, the doctors bedside manner was fantastic. The staff was a well oiled machine. It was almost too much of a well oiled machine, but seriously, it was good. The follow appointments were timely, they kept me informed of everything I needed to know. I really enjoyed the entire process other than , the obvious discomfort from having your eyeball lasered. my vision was so much better. Literally, this was the best choice I ever made and I'm kicking myself for having waited so long. If you're thinking about it, I think you get a free consultation. Just do it. It's literally life-changing.

Dr Michelle Diaz did a wonderful job removing my cataracts and returning my vision to 20/20…read more Atlantic Eye has a professional office staff who are very helpful and proficient. Dr Diaz works with very skilled nurses and anesthesiologists who all work hard to make the surgical experience stress and pain free. I highly recommend Dr Michelle Diaz for all your ophthalmology needs!