Great experience! Perceptive to our thoughts, insightful to prospective options, and informative of…read morethe process and expectations. Quality, speed, and costs were perfectly balanced for us. The atmosphere was comfortable as well - no pressure from Eli's side, but very responsive and efficient to any questions or requests from our end.

As soon as I stepped in the door Eli was very welcoming. Asked me what shape and right away he…read more pulled the perfect diamond ! He brought my imagination to life and perfected it for my proposal. Even under the time crunch he did amazing and communicated along the way. When we went back for our wedding bands, we talked about multiple ideas for mine and hers. He matched my wife's perfectly for her engagement ring. I was so indecisive with mine, till I kind of brought out ideas on how I believe I wanted it. When he delivered it blew me away ! Love mine and my wife's rings and cannot recommend Eli enough. Thank you so much for your honesty and communication

We had such a great experience at LA Diamond Factory in the Jewelry District! We worked with…read moreMeryvn, and from the very beginning he was incredibly honest, upfront, and transparent about pricing and gold weight. We had been shopping around and comparing several jewelers, and he was by far the most straightforward and informative. Meryvn is also extremely charismatic and easy to work with -- he made what can feel like an overwhelming process actually enjoyable. He took the time to explain everything about the gold quality, weight, and pricing so we felt confident in what we were buying. No pressure, no gimmicks -- just real information and fair numbers. We ended up finding our dream solid 14k gold wedding bands, and he gave us a great deal compared to other quotes we received in the area. The quality and craftsmanship are beautiful, and we walked away feeling really good about our purchase. If you're looking for solid gold bands and want someone who is transparent, knowledgeable, and fair, definitely ask for Meryvn. Highly recommend!

Working with Mervyn was an amazing experience. I had another consultation at a different location a…read moreweek before, and two totally different experiences. From the very beginning, he was incredibly patient, knowledgeable, and thoughtful throughout the entire process. Im someone who values opinions of those who have an expertise in an area, and he has no problem giving us his thoughts and opinion. As we were figuring out what my girlfriend's ideal ring would be, Mervyn offered honest insight, great guidance, and never made the process feel rushed or overwhelming.(not to mention a great price) He truly took the time to understand what I was looking for and helped bring that vision to life, making what could have been a stressful decision feel exciting and enjoyable instead. I couldn't be happier with how everything turned out, and I'm so grateful for his professionalism, care, and attention to detail. I highly recommend Mervyn to anyone looking for a jeweler they can genuinely trust.

My husband had purchased my beautiful engagement ring in 2023, the service then was amazing, and…read morethe service again continues to be phenomenal. My engagement ring was a relatively thin platinum band, and they had warned us that the band would be malleable due to the material. However, I didn't realize how malleable it could get until after I began wearing it. I was so set on choosing platinum because I figured it would be the easiest and most low maintenance material. The band kept losing its shape any time I wore it. It began driving me insane because I needed to come in and get it fixed almost every 4-8 months (depending on how frequently I was wearing it). I started to get anxiety everytime I wore my engagement ring because I was so afraid of it losing shape. I began to wear it less and less and stuck to my wedding band (which is white gold--lesson learned) only. I was also too afraid to go to any other jeweler near where I lived to get the ring fixed because I truly only trusted Bridal Ring's team. Finally, I was done feeling afraid and decided to switch the band entirely. I explained to Zoe, an associate at Bridal Ring & explained the situation. We discussed the different options and ultimately we determined I wanted to switch my band to the lowest maintenance metal I could without losing the integrity and design I initially had. Zoe and the team were so kind. They came up with an idea to switch the band to a yellow gold band & solder my platinum prongs with my diamond onto it. It took a week for us to pick it up. & I am so glad I trusted Zoe and the team to execute the vision because I am genuinely over the moon about my ring. It's just as beautiful as when I first got it & now I'm not afraid to wear it! Thank you so much Zoe and Bridal Ring Co for listening to my desires and concerns. I appreciate you guys so much. I truly recommend them and their team.

Amazing service ! They were attentive and knowledgeable. Helpful in choosing our wedding bands…read morebecause they have a huge selection of engagement rings, wedding bands, and jewelry in general. By far the biggest selection for men and I went to 4 different places for men's rings before this. They certify their jewelry with a certificate and promise a 1 year warranty but you can purchase a lifetime warranty should you choose to do so. Definitely worth the value for their prices.

I had a wonderful experience with Burbank Jewelry Outlet! Zaven and his family have been a pleasure…read moreto work with. They completed several jewelry repairs for me, created a beautiful custom cigar band, and most recently designed a custom bracelet that turned out even better than I imagined. Their craftsmanship, attention to detail, and customer service are exceptional. They were patient throughout the design process and truly cared about getting everything just right. I highly recommend Burbank Jewelry Outlet for anyone looking for a jeweler they can trust!

I've been coming to Burbank Jewelry Outlet for several years, and every experience has been…read moreoutstanding. Whether I'm browsing or making a significant purchase, everyone has always been friendly, welcoming, patient, and never pushy. I've purchased a few pieces of jewelry here over the years, and I'm currently looking at upgrading my wife's wedding ring. I've met with the owner, Zaven, several times throughout the process, and he has been incredibly knowledgeable and generous with his time. He never rushed me and took the time to explain every detail so I could make an informed decision. I even brought my wife in on a separate visit, and Zaven patiently went through everything all over again, explaining the differences between natural and lab-grown diamonds, discussing the pros and cons of each, and answering all of our questions without ever making us feel pressured. His goal genuinely seemed to be helping us make the decision that was best for us, not simply making a sale. When you're spending a significant amount of money on luxury jewelry, this is exactly the kind of customer service you hope for honest, transparent, educational, and patient. I highly recommend Burbank Jewelry Outlet to anyone looking for quality jewelry and exceptional customer service. I'll definitely continue coming back for future purchases.

Love Sam's! Fast, friendly, professional, incredibly skilled…read more I brought in a vintage cluster ring from my grandmother that needed pretty significant resizing from an 8.5 down to a 5, and he did it beautifully without sacrificing any stones. When I went to pick it up, I brought in a watch for servicing and some more jewelry for Cleaning. All of which is completely reasonably priced. I'm really looking forward to having them make a custom piece for me with some loose stones I have. The entire staff is just such a pleasure. I get the impression that regardless of what you bring in, or what you need done- They treat it and you with the same care and respect as they would the Hope diamond. So happy to find a jeweler I can trust!

Had my wedding ring resized here and it came out perfect -- fits exactly right, and the new rhodium…read morecoating looks great. They also handed me a free cold water at both drop-off and pickup, which was very welcome in this heat wave. Really happy with the work. Highly recommend if you're in DTLA.​​​​​​​​​​​​​​​​

David and Jacob curates, high quality Estate jewelry at reasonable prices. Their taste in jewelry…read moreis exquisite! They been in business for over 40, both are respectful, honest, dedicated to their craft, and trustworthiness. I absolutely love this business!

Horrible customer service. You can tell he only helps "certain" type of people. Avoid this place at…read moreall cost if you want to be treated fairly. I went to Sam's downstairs on 6th street and they truly treated me with respect and were able to give me a fair estimate. I ended up giving them my business. They were next in line on the yelp search and they even had more reviews to go based on. Which I'm not sure why yelp has them 2nd after this bum establishment. Hit up Sam's downstairs, great prices and great reviews. They were 3 times cheaper than the quote I got at the mall quick fix location.

HAHHA OMG. went in to inquire about selling gold and the grandma with glasses tried to cheat me…read more How does 3.9gram only worth $100? what a joke, went next door and sold for 2x. Not trust worthy. She couldn't even tell me price of gold for the day. What kind of business are you running? Please take your business elsewhere. Language barrier may be a problem as well. She communicates writing on a piece of paper- it's great for clarity but ripping people off does not bring you business.

If you're looking for very reasonable prices and good customer service this is the place for you…read more Came here to get our wedding bands and they were very attentive and helped us find bands that we liked and affordable. This place is inside all the jewelers in Chinatown on the second floor to towards broadway to your right. They have a variety of different rings and bands, she'll recommend what is best for you and your budget! If you're looking for something affordable and nice this is the place for you! I guarantee you will walk out of there with something you like and affordable! There are parking lots around just a bit of a walk. But it's not too bad..

I brought in my mother's wedding ring to have the diamond reset into a necklace. The owner…read morepurchased yellow gold ring from me and had the stone reset in a white gold necklace. She taught me about the stone, and how to care for the necklace and my other rings. Very friendly, professional and welcoming.

The yelp page notes that this is a business that does watch repair and watch battery replacement,…read moreamong other things. You can see it listed many times including "most mentioned services" and if you request a service via yelp you can choose watch repair. I went to the store yesterday and said I was here for a watch repair and watch battery replacement and they told me they don't do either of those things and told me to go elsewhere. I feel like it's because I was wearing sweatpants, but I don't need a nice outfit for watch repair. They were somewhat rude about it but mostly this review is here in case you are considering watch repair or battery replacement definitely go elsewhere since according to the staff that's not what they do. They should absolutely take that lie down from the yelp page if that's the case.