In all the spas I've been to around the world -- from the Four Seasons in Florida to $2 street…read moremassages in Thailand -- No trained professional has left me in tears. During my session, my right foot, which is missing the toes due to a lawnmower accident 20+ years ago, was completely skipped over, even though nothing had been requested or needed to be skipped. When I followed up within 30 days, hoping to resolve the situation kindly, I was told it was too late to request a refund. On the call, I was offered an apology for how the experience made me feel; there was no acknowledgment of the massage therapist's actions or any assurance that the issue would be addressed. It was clear they didn't truly understand the situation or have an ethical process for handling it, leaving me feeling embarrassed for spending $120 here. If you have specific care needs or any unique situations, I would think twice before booking here. This experience was dismissive and showed space for improvement in situations like mine. I want others to know so they can make an informed decision about whether this is the kind of service they want to support. Thanks for reading, and I hope this matter was taken seriously behind the scenes of management even if not openly acknowledged with me, so no one else in the future has a similar experience at this establishment.

Kristina is absolutely amazing. She's very kind and professional. Her hot stone massage is also…read moreamazing. The facility is also very clean and relaxing.

They were wonderful. We brought in two 9 year old girls, for a birthday gift. They were treated…read morevery well. They both said, "it was a lot of fun.

Tina has done my nails for YEARS!! I love her work and her artistic ability! The entire staff is so…read morewelcoming and accommodating. 10/10!!!

Perfect place for our mother-daughter trip to Olympia, Nate went above and beyond to make it a…read moregreat stay. He helped us get around town and gave us great information on amenities close by. Fabulous breakfast and great conversation! Reminds me of places I've visited in the San Juan Islands and Europe.

What a treat, only had 1 night very enjoyable. A bit of Gilded age. Host is lovely, rooms are…read morecomfortable, breakfast was delicious. So much better than a hotel.

I'm so glad I joined the pedicure club! Every month I look forward to my essential pedicure…read moreappointments and getting pampered by Emily. It's so relaxing and such a treat for my feet. I also love how the scrubs/treatment offerings change seasonally.

I had a great first experience at Blossom Spa Retreat. My…read moreservice was provided by Gessica. I found myself literally in the hands of a very gifted, experienced esthetician. Great experience.

So soothing and relaxing. Face looked and felt wonderful. I have been to Brandi twice and got a…read moregift certificate for my daughter.

Brandi has a beautiful shop, treatment room and overall setup. She knows what she is doing and what…read moreto recommend if you are unsure when booking. I went with the monthly special to have her customize it and was not disappointed. My skin continues to feel smoother and clearer over a week after treatment.

When I first walked in I was very impressed at how clean, organized, and comfortable it was. They…read morehave tons of options for tea, scrubs, natural juice, pain relief cream. The receptionist was a very nice and helpful. When it was time for my massage I could not have anticipated how great it was going to be. Heated table, hot rocks, cups, everything you could ask for. My therapist was very good at asking questions and making sure I was comfortable. She did the best massage I've ever had and I played college football so I've had many. I signed up for the membership because it is actually a very good deal and saves you a nice chunk of money. I will be going back weekly. As a former college athlete and current rodeo athlete I highly recommend this place to anyone. Thank you to everyone at Ballaura spa.

I have been getting massages for over 15 years on a twice a month if not once a month. The staff…read morewas friendly, clean work space and as you walk in feels more of an earthly/incense store vibe. However as we got into talked the hot spots I would like to focus on, and which was odd for me as usually that's where someone would start or have you lay face down, instead it was face up. Where I feel it was like a massage envy type vibe where they don't just give you fully what you want and try to make you come back for another one. The hot towel and cupping was great however didn't seem like the person knew what they were fully doing. Lastly I know the cost of living has went up, but this was my first and last visit as no reason why someone should be paying $200+ for a massage period. I have found and had better from others in the area. Update: management did reach out in attempt to help solve future issues and provide a complimentary service.

In searching for the perfect stylist to work on my hair I found Brea on Facebook. Seeing her…read moreprevious clients before and after photos was something that reassured me she knew her stuff! Brea was very welcoming and easy to talk to. She walked me through what she was doing, how long it would take and reassured me that I was going to leave happy, and I did! She brought my hair back to life! It felt so soft and smooth after. She also educated me on how balayage worked and how to maintain my hair to save money in the long run. I highly recommended Brea if anyone is out on the search for a great stylist! Will be going back to her again for sure.

Love love LOVE the amazing results from having Brea color/cut my hair!! It feels healthier,…read morelighter, brighter, and looks fantastic! Anyone looking for a stylist will be lucky to have Brea take care of them and thrilled with the results!!

Stacey is a great stylist, she has over 20 years under her belt with knowledge in the hair…read morebusiness. I recommend her especially if you are getting highlights .

They use lovely Eminence products and have experienced professionals working here. If you are…read moresearching for someone who knows what they are doing you can trust these ladies.

After the COVID-19 ugly-time quarantine, Thurston County opened first. I was jonesing for an Aveda…read morefix...the smell of expensive botanicals. I burned my Sue's rubber to get there for a root retouch, cut, and eyebrow shaping PDQ, as in the first week. The haircut was wonderful, the stylist listened to me and got all the dead ends off (who does not love it when your person actually listens?). Silk purse, sows ear...it could happen. She did an excellent retouch and made me feel like a new woman. The blowout was not shabby, either. Sadly, the eyebrows were a wash. I explained what I wanted, asked for confirmation, and thought she heard me, but not so. I could not see the finished product because the garish lighting in the "spa" room blinded me, as did the glare off the mirror. The brows were overplucked in front and not shaped at the end (????). They looked worse than when I went in and will likely not grow back (ladies, you know what I mean). I called the owner back 10 minutes later as I was underway home (I drove an hour to get there), and she said explained the stylist had left. When I elaborated on the situation (the hair was gone where it needed to be and still there where it should have been removed), she said, "I don't know what you want me to do about that." I explained that her retort lacked empathy, and dampened any return visit possibilities, and to her credit, she apologized. But, seriously... I think the interaction with the owner took off the star: that, the eyebrows, and the "tip in cash" feature. I am being magnanimous with the overall rating today, but the haircut was that good. So get your hair transformed here, COVID-19 be damned. Avoid the spa treatments unless you are getting an aesthetician to do them. Or at all perhaps.

I went here a couple days ago to get a cut. The stylist was very considerate, patient and did…read moreexactly what I wanted and more. Usually stylists get frustrated with my thick hair or just don't know what to do with it since I like to keep my hair short. I also love the feel of the place, it's in a odd location but it's nice, also they play Fleetwood Mac and bob Dylan which was comforting!

I have been getting massages on and off for a couple years , and when i went to Allison at Kneaded…read moreRelief I swore I would never go anywhere else. Her touch is amazing and she really knows how to make you relax and zone out. I have sent many people to Allison and all have been impressed. You know that with her years of experience matched with her love for what she does, you will LOVE THIS MASSAGE!!!!!!!!!!!!