I have to start by saying that we loved the food and the teas here. Unfortunately we will probably start looking for another spot in Livermore to fill our boba fix. There is an employee at T4 named Hannah in Livermore that does not know what customer service means. My daughter and her friends ordered drinks today. When the drink was delivered to the counter, they informed Hannah that she got the order wrong. Instead of doing what any establishment that cares about customer service would do....apologize and make her a new one, Hannah says they have to buy a new one if she wants a different flavor. I'm not sure if this is "the policy" of T4 as Hannah said, but I sure hope not. See you all at Boba and More! read more

Great drinks, amazing food and AWESOME SERVICE!! Great vibes, bring all your friends! Highly recommend

My wife and I, unknowingly, walked in about 2 minutes before they closed. Despite this, they were still very welcoming, helpful, and patient when explaining the different drinks and available options. Daniel even offered a sample of the Sea Salt Cream for me to try. After we paid, I tried the sample and decided that I would, in fact, like some of that delicious shit on my drink. I asked if it would be possible to add it to my drink, and even offered to pay for the addition, but he insisted it was no problem and added it anyways at no charge. I got the Latte with Boba and Sea Salt Cream and my wife got the Brown Sugar Milk Tea with Boba: Both were very good, heavy on the sweet side but we don't mind that. If you aren't a fan of sweet drinks, I would recommend asking them to lower the sweetness for you. Overall, I'm glad we live right around the corner, it's nice to have a boba tea place this good not far away. read more

You're kidding me right? $3.something for 1/2 a box of fried tofu? I put the fork in there for size reference. For $1 more I can get a full box of popcorn chicken where I barely close the box. You guys rationing or something? What a joke... This is a reply to the owners comment. The taste is fine, thats why I ordered it. I've ordered fried tofu many times from your store before and it was the same amount as getting popcorn chicken. It has always been fill to the top. Same goes for other T4s in the area. My order this time was only 1/2 full if not less than 1/2... read more

Li Cha Tea - Juice Bars & Smoothies Near Me - Livermore, California

All one of the few tea places I will order food at too. They deliver with the milk tea and chicken teriyaki even have ramen. Perfect for a lunch. Don't forget to get your stamp card if you're coming back often! read more

Ordered a tea and egg puffs at 3:15 and quoted me to pick up at 4:09??? I've eaten at steak restaurants with 6 people and got my food quicker. When I did get there my food was ready and there were two other people in the store so not busy at all...my egg puffs were stale and broken and hastily shoved into a bag that the lady (owner?) tossed at me carelessly without any thank you or eye contact and I gave her a generous tip. The egg puffs were $7.50!!! Ridiculous. I've had delicious, fresh, warm egg puffs of quality for $5 or 6 tops. Prices are ridiculous, wait times absurd and services WAY below par. I absolutely hate the idea of tipping BEFORE I get service. I gave two stars because the tea was good and pearls were fresh but was pretty small for a regular size..Won't be coming back here again. read more

Worst service ever. Arrived at 5p, no line. Looked like two girls working on previous orders. We stood there for a while and they never acknowledged us or said they'll just be a moment. When it was time to order cashier said "are you ready?" in the rudest way. Not even a Hi or Hello. We waited 20 minutes for 2 drinks which I find ridiculous. This clearly happens frequently based on other reviews. Drinks are average but I'd avoid this place due to the customer service. It's terrible. read more

I read reviews on Yelp but haven't written any until now. Unfortunately, it's a negative review of a place I frequent a lot and thought it is warranted. So here's the lowdown. We placed an order from DoorDash for food delivery from T4. DoorDash delivered the order but when we checked the food, we noticed that one was missing, onion rings. So we called T4 and my friend spoke with the lady at T4 who she said that we could come and pick up the missing order of onion rings and that they'd be ready when we got there. We got in the car and drove across town just to pick up onion rings, ugh! The whole reason we ordered from DoorDash was to avoid this. When we got there, my friend spoke with the manager, Daniel, who said we'd have to take the issue up with DoorDash. WTF?! The lady on the phone said that she'd have our order ready when we got there. We showed him the DoorDash order which clearly stated that we had ordered 12 items. We also showed him that the stickers that they put on their orders only went up to 11 ie. 1 of 11, 2 of 11, etc. Somehow, they managed to only make 11 out of the 12 items we ordered. He told us that he remembers putting the onion rings in bags with our order which is obvious an error on his part since that was the item that was missing. I'm sure he could easily retrieve the order info and see that the onion ring weren't in the order and never made but he didn't even try. My gripes are: 1) They messed up the order and then didn't even make the slightest attempt to make it right. 2) The lady on the phone said that they'd have our missing order of onion rings ready when we got there. If they had no intention of making the onion rings, why did they say this and waste our time and gas driving across town to pick it up?!?! They should've just told us up front that we should take up the issue with DoorDash. 3) Lack of Customer Service. And this really gets me! Daniel didn't honor what his employee said to us (she'd have our missing onion rings ready when we got there). He didn't make the onion rings for us full well knowing we'd be there to pick them up. He'd rather risk his relationship with long time customers over an order of onion rings. He didn't see the value of 'making it right'. Regardless of who made the error, T4 or DoorDash, being a business owner, you'd think they'd make it right with the customer and deal with DoorDash themselves over the disconnect. (The disconnect will have to be addressed anyway or these failures will continue.) When things go right, that's how it should be but when they go wrong, that is when good customer service makes all of the difference and it's when they can either shine or crash and burn. Epic Fail this time around. I can only hope that Daniel steps up to the bat and makes things right in the future for his customers. This all being said, this T4's products are top notch. The Boba drinks and food are all tasty. The wait to get drinks and food is lengthy so if you're expecting fast service, take this into consideration. I don't mind waiting so this really didn't bother me much. In response to Daniels post to Tiffany N. I don't think that Daniel realizes that multiple people heard the phone conversation along with the lady saying that the onion rings would be ready when we got there. It's laughable that he's still not taking responsibility and totally glossing over the fact that he said that he packed the onion rings himself and know they were in the bag for delivery and that's not true. His inability to put himself in the shoes of the customer to understand the inconvenience imposed is unfathomable. I'll help him out a bit. When a person orders for delivery, they aren't expecting to have to drive themselves to the store to pick up missing items that the store has forgotten to pack for delivery. And regardless of whether or not the kitchen was shutdown, he could've done any number of things to make it right but he chose to do nothing. It's pretty clear in his response that he has no intention of providing any sort of customer service. A real shame. read more

Li Cha Tea - (8 of 11) Popcorn Chicken. As you can see, only 11 items in this order when 12 items were ordered. - Juice Bars & Smoothies Near Me - Livermore, California

i order spicy chicken wings it was horrible the wings were precooked put in microwave sauce pour overed. Or the oil is dirty. it use to be good food. $ over quality not good for business. The plain white rice was better. read more

This location is great. Always friendly staff. And that's saying something, because they have to deal with the middle school crowd during after school hours! read more

Absolutely the BEST boba in Livermore, no arguments. Not only do they have the most diverse menu, but they have the best options for parking, the best service, location and food as well. You really can't go wrong here. Another lovely perk is that they are open till 9pm. My boyfriend and I went here last night because we were both thinking how good boba sounded at that moment. My absolute favorite drink there is the elegant rose tea with 30% sweet (It's still very sweet, so 30% is perfect) and 80% ice. Gets me every time. :) The girl helping us was also super nice as well. It really is just a great boba place tucked away in an inconspicuous shopping center! read more

I ordered a large iced Jasmine/green tea with Lychee jelly and my sister ordered a side of boba for my nephew (he loves the boba). My drink came out wrong, they added the side order of boba into my drink by mistake. No biggie. I kindly told the man that it was incorrect, he took it back, dumped out the boba and gave me back my drink 75% full! Yes. It had 25% of the drink missing. When I asked him why my drink was not full to the top his reply was "it's like that because your ordered the boba on the side".! My sister always orders her drinks AND a side of boba, never had an issue before today. I payed for a side of boba, they made a mistake by adding it to an existing drink, and I have to pay full price for a large drink with 25% of the drink missing? Please someone help it make sense?!?! Two stars reflects lack of consideration and subpar costumer service. read more

***CHECK YOUR CHICKEN**** I should have taken a picture. The popcorn chicken was raw. I'm chewing this piece and it take more moist than usual and to my horror I just swallowed half a raw chicken. I am not eating sushi. Raw chicken is dangerous. Ever heard of.... Enterococcus Escherichia coli Campylobacter jejuni Staphylococcus aureus Salmonella Listeria monocytogenes I'll see how I am in an hour. Better hope good cause I'm coming after this joint. But what pisses me off..more than anything is the employee did what she could bring the food back and shows the cook and manager. However NO apology. Then she comes out and asked what I would like. I just said told her my money back. The she said OK and my manager will come out to speak to you. Did he come? Hell no. Worthless. Your store does something wrong to your customer you own that. Freaking apologize. So yes....I did get my credit...only for my chicken. I ordered a drink as well. Anybody with half a brain should know to apologize and comp the WHOLE BILL and APPLOGIZE in person. Whole bill was less than $10. If this manager is the owner someone help this location or fire this fool. Oh yah that manager's name? Daniel Z read more

Li Cha Tea - Juice Bars & Smoothies Near Me - Livermore, California

Love my Strawberry Rose Drink with Salt Cream and Crushed Oreos Thanks Yelp for the free Upgrade

Their popcorn chicken and jasmine milk tea are my wife and my guilty pleasure. I've tried their earl grey milk tea which is still pretty fragrant at 50% sweet. My wife, who likes things on the sweeter side, usually goes with 80%. The boba itself is consistently good (never had anything too hard or too clumpy). We've tried their fried tofu, fries and ramen and everything tastes good, especially for a tea shop. Maybe my only gripe is that they have started charging extra for dipping sauces. I'm sure there was a reasonable explanation behind the change (customers being wasteful or costs of business going up) but it just seems a little crazy to charge me extra money for sweet chili sauce with my popcorn chicken. I'll still be back based on the consistent quality on offer and would recommend this shop if you are in the area. read more

Used to come to T4 quite often; we had our usual orders but this time didn't quite taste the same. Since it is no longer T4 (now called Li Cha Tea), they have changed the products they use to make the drinks. We ended up throwing our drinks away and stopped at another boba shop on the way home. Service and everything was fine, but will unfortunately not be coming back. read more

This place definitely changed and deserves more stars than my previous review. Drinks are more consistent, customer service is amazing, cleanliness is on point. Sometimes the music is a bit too loud though, they sometimes take a bit longer than they should, and the food prices are a bit high as well so -1 star for those. The owners are super friendly ! Especially the lady. Keep it up! I just had to change my review.. I don't understand how an establishment can be so quick to force customers to wear masks when the employee that had previous kicked me out for not wearing a mask had her mask down in the back, along with her male coworker who was frying food. I think they forget that the curtain they have up is shear and pulling up your mask before going to the front in order to fool customers into thinking you're following orders too. I am pretty disappointed considering I've been a customer here since they opened & am here quite frequently. Maybe it's because I'm another race other than white like that girl. No one else had said anything about me not wearing a mask when I was ordering. But she felt the need to tell me to leave even though there was literally one other person there. Management is pretty understanding so I hope they take the time to talk to this girl. She's the short girl who always has a pink Apple Watch on. Feel like maybe she's the boss when no one else is there.. don't enforce things on your customers that you don't follow yourself... read more

Very friendly customer service. Nice, clean and cozy. I felt very respected and my order came out to perfection. Will come back :)

I gave T4 another try during COVID, and have found a drink that I did like. I also like their toppings as well. The line is not as bad right now, so drinks are made faster. The main person i interacted with was very nice and helpful to make suggestions. There are signs everywhere to wear masks and social distance. It was a great visit and we look forward to coming here more often. read more

They were awesome came with my girlfriend and the lady who served us was kind the drinks were delicious!

They aren't letting customers use the customer bathroom. They send you to the Round Table on the opposite corner of the mall. I ordered a drink + lychee jelly and they forgot to enter the lychee jelly so when they gave me the drink with no lychee jelly I asked if they could give me a scoop on the side that I could add to my drink and they said only if I paid $.50 for it. They messed up my order, they should have just comped me the lychee jelly to make up for it. Won't be back. read more

**just wanted to clarify after reading the response. I was not asking for nor expecting a full refund. The person i talked to did not apologize. She told me this weird rule where if it is more than an hour after the order, i need to bring the physical receipt and food. Thats why i included and mentioned that i actually did try to reach out as soon as i noticed the mistake. I offered to take picture of the food and send it, because driving 30 minutes for $6 refund does not make sense to me, especially because i double checked with the staff when i picked up the food and was told that it is honey popcorn chicken. Thank you Daniel for replying to my post. I read over it carefully and understand the reason behind the policy, but some trust and flexibility wouldve been appreciated. I wasnt trying to steal money from your business. I just wanted an acknowledge, apology, and a refund for the item that we ordered but did not get. Wish all the best for your business even though i wont go back. I will change my rating because the point of this review wasnt to harm your business but just to get your attention. Your drinks and food are great :) i will definitely miss them. Ive been coming to this T4 location since they opened. I always had great service and experience. Until today. I placed an order online (order #100, reg thai milk tea, reg lemon bomb green tea, large panda milk tea, cheese stick, popcorn chicken, and honey popcorn chicken). Honey popcorn chicken did not look like honey popcorn chicken so i double checked to make sure it was, and the person who worked today around 6pm said that it was. Bring it home, and it was NOT honey popcorn chicken and just the regular one. I tried calling, nobody picked up, so we just ate first and then i called again. I explained the situation. The person who picked up the phone did not apologize for the incident and kept on interrogating me as if I AM THE ONE THAT MADE THE MISTAKE. Then she told me that in order to get the refund for the mistake that they made (and remind you, i wasnt asking for the refund for the whole order, just the honey popcorn chicken), i would need to bring in the wrong food and the receipt, that i was NOT given btw, in order to get the refund. Im really really really sad about this incident and sad that i will be losing a store that was dear to me for many many years. But today was such a disappointment and i dont think i will be returning. read more

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They have the best fries hands down!! They're boba teas are amazing as well! I just wanted to say thank you for working especially during Covid19. Definitely check them out and order some fries :) read more

The drinks was sooo good and i will be back for more drinks and the services was amazing and the barista was named Izzie/Isabelle and she was so nice and your place was one of my favorite and love my girl izzie and i hope you give her the best of luck and i hope she gets paid well and treated right. read more

I was so disappointed at this place. This is the second time I came here. They skipped my orders. When I asked for my order the girl at the register gave me an attitude. read more

T4 is in soft opening mode. takes over a vacant space that was an Indian tea place. typical T4 menu. not many tables. drink: earl grey milk tea (2.75) no ice, no sugar -slight tea flavor, sugar/ice would have muted earl grey flavoring almost got green tea since cashier was unfamiliar with earl grey tea. drips: -T4's quality isn't consistent thruout their chain quality here is ok so far. -lots of parking, seating not so much. read more

I love this T4, cleanest and most nice. Love that the food is made to order, so fresh! Highly recommend read more

I placed a $50 order with drinks and food. One of the drinks we received was incorrect, when I asked for the drink to be remade, I was told that the owner doesn't allow staff to remake drinks. On average these drinks are $5 each, the cost of the ingredients and cup is less than 50 cents. This is a terrible policy to have, I will not be returning. Any other establishment, would have no problem remaking the drink to keep a happy customer. I called the owner and left a message to discuss the the policy before posting this review, but s/he never called back. read more

Beware when ordering through doordash. My sweet potato fries were burnt. I guess if the customer isn't there to pick up their order, they don't care what they give you. read more

Li Cha Tea - Sweet burnt potato fries - Juice Bars & Smoothies Near Me - Livermore, California

I have severe allergies to nuts and just asked if they could A.make my drink in a cup of b. Use a fresh shaker. The manager was extremely rude and said he wasn't going to serve me. Considering my allergy is a disability, the discrimination is very real. Take your business to some other boba place. I mentioned MANY times that I have a severe nut allergy to both the employee and owner/manager. I never said I had a dairy allergy, that makes so sense considering I was ordering a milk tea. I asked if my drink could be made in the cup, or if a shaker could be sanitized if that was an option. I never asked for your measures to be washed. Also, you did say that you wouldn't wash it, and that you weren't going to do anything about it or serve me. This is not slander, just what happened during my time. It's discriminatory behavior. read more

My kids and I ordered 6 drinks and one of them was Mango smoothie with sprinkles. They made a mistake, instead of correcting their mistake they just put 4 spoonful of sprinkles. If this is how they do business well they will not last. I tried my best to give them a chance because they are local family business but they make more mistakes with my orders than right. I'll stay with happy lemon even if I have to drive few miles. Not happy. read more

Li Cha Tea - Mango smoothie with full loaded of sprinkles. - Juice Bars & Smoothies Near Me - Livermore, California

Hi, I went to T4 today looking to have a pleasant experience. The "manager" was extremely rude and unpleasant. Safe to say I won't be back since the way we were treating was inconsiderate. She rudely told me I couldn't use the restroom, when I wasn't aware it was for employees only. Then our drink was made incorrectly I asked her if she can fix it and she demanded that "this is the way we make it". My sister has been a loyal customer here since it has opened its establishment. The other lady she was working with was super sweet and helped us. She re-made our drink and we walked away somewhat satisfied. We won't be back until this issue gets resolved, as my sister loves T4 and was extremely excited to take me there for the first time. The manager clearly doesn't care about the customers complaint since no issues get resolved and he continues to justify his employees actions. read more

I have loved this place for a long time. I am just very disappointed they have not reopened for dine in. I get that COVID happened and everyone had to do what they felt was best but at this point it seems like an excuse to keep the dine in area closed. This used to be a great hang out spot I could take my kids and I would love it reopened. read more

Great place. Great customer service. I ordered ahead through yelp and when I arrive the food was just coming out, so great timing. The fish and chips are crispy and well seasoned. The fries were flavorful, well seasoned well and and seemed fresh. The portion was 2 pieces of deep fried crispy outside and light and fluffy fish inside maybe a cod? not sure but it was good. I'd definitely return and try the other items in the menu. It a place where you bring a friend to eat good fresh food. I think they have pretty good selection of boba teas, smoothies, and shakes maybe I'll them too one of these days. read more

Fire food great portions great drinks great people Bailey is the best and the manager cares read more

Li Cha Tea - Juice Bars & Smoothies Near Me - Livermore, California

This places gets 1 star. Their wait time is OBSURD. You order and check status 20 minutes later and their response is we are just about to get started . There is one other person in the store .....FAIL read more

The Milk teas were good but the energy seemed shitty, not only that we waited a while only to see that our order was on the counter the whole time and they waited a while to actually let us know that was our order. This was my first time going to this place. I was with my gf just tryna get some milk tea. read more

I'll give it a 4. My husband and I came here for the first time finally. Tried the honey and regular popcorn chicken, mango Royal tea& coffee both with pearls. The chicken was good, yummy. My Husband liked his mango tea. My coffee had a powdered chocolate that just never dissolved. It was weird and the more I stirred it the more it tasted only like powdered chocolate and not coffee but it still didn't dissolve. So I never finished and that was a waste of money. I'd go back for the chicken but not the coffee. It's loud inside cause a lot of people are playing games, it was hard to place an order when people next to the register are yelling or talking loud. It's quite a busy place though. Lots of parking. read more

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This is an excellent tea shop with high quality Taiwanese tea. I have gone here regularly for the past few months and I have always been impressed by the service and cleanliness. I love the lemon winter melon with lychee and the passionfruit tea. My partner loves the oolong milk tea with pearls. Don't listen to the negativity -- this is the best boba tea place in Livermore. And honestly, if you read the negative reviews, most of them sound super entitled... People are just mad they have to wear masks and keep their dogs outside. read more

The music is super inappropriate. I can't bring my children in here when the music is talking about super inappropriate things.