Don't waste your time coming here. I'm new to Las Vegas and looking for a regular lash spot to go…read moretoo. I thought I would try a Groupon offer first to see if I like it before I make my decision.
The whole process to schedule an appointment on their website is weird. They either have a ton of availability or magically completely booked for the rest of the month. Odd huh?
Anyhow, my first visit. I had an appointment with Heather Lee. I got a random text from one of their service to remind me of my appointment. No actual person messaged me. It's confusing who is the person running this place. I didn't even get a name. I walked into the place, with some guy sitting at the front just looked at me walked in and asked if I have an appointment. Not welcoming at all. It wasn't busy, no one was working. Next time try the simple, "Hello, How can we help you today?" I just sat down and waited 5-10 minutes until Heather came out to help me. I liked Heather's personality, she's nice and friendly. It looks as she just works for this place and has no say in anything. I was concern on getting my lashes done and asked a lot of questions. I FOLLOWED ALL THE INSTRUCTION BY THE WAY. You'll see why I'm saying this in a little bit. I was told by Heather Lee, that if I want more lashes, I'll have to pay more, the Groupon deal doesn't cover thick lashes... So she only put a thin layer on. I'm a back sleeper, the next morning I woke up over 12 lashes from my right eye fell out. This can not be normal. Over the 3-4 days more kept falling out. On the 5th day, I reached out to them telling them it's not normal that only my right eye was completely gone. I got an appointment exactly a week after I had them done the first time. I told them, this isn't acceptable that many fell out within a couple days. Someone texted me accusing me of getting them wet while showering. Ummm... they have my shower schedule now? I didn't wash my hair in a week. I sent them a photo, so then they told me Heather has an opening in two days. I said ok, I'll take it. I came in exactly a week later. The weird, awkward silent of the place is still there. There was a lady working on a customer at the time. She just looked at me and didn't say or asked me anything. I just sat down and waited until Heather was done with her current customer to grab me. Really, how do you run a business and not know common curiosity of acknowledging customers coming in? It just blows my mind. If I remembered correctly Heather said it's the owner.... Go figure why so much drama. Anyways, Heather looked at her schedule and said wow, I should have called earlier when it happened. I said well I called within 4-5 days and got the earliest appointment. I have a busy life can't just deal with something like this that takes hours, I would have time to make it in anyways. This time my lashes were better, she actually put a lot more lashes than the first time around. I actually liked them this time and not many has fallen out.
Now trying to schedule my refill.... I reached out to them, May 5th, 2017, yesterday. All of a sudden the new management changed the day before.... and I'm not honored my fill I paid for. They offered me $50 from $65 for a fill. Wait a second, Heather Lee told me, there's a special for fills all summer long for $50. What exactly are they really trying to make it right?
Overall I think this place is sketchy and a scam. Don't do any deals they offer, they will redeemed the offer and change "owner|management" on you so you'll lose your money. I didn't get to use my other half of my Groupon that I paid for. They refused to let me go get my refill and said they're not liable for the other half of the Groupon because it wasn't them. The same email and number responded to me.
I'm not even mad about it, it's just so crazy how it went soooo south. LOL
Save yourself the trouble, go somewhere else.
