2 different vehicles Kia telluride they left the oil pan…read moreplug loose one time. Another time they over tightened the oil filter housing and cracked it. Other vehicle Toyota Camry they did not tighten the oil filter all the way causing the car to leak oil.

The guys working on your car are very kind, but the prices for anything beyond a standard oil…read morechange are nuts. If you have a V8 that takes more than 5 quarts of oil (what is included in their price set) GO ELSEWHERE or be prepared to spend $100 extra for 5 more quarts of oil. $20 per extra quart is crazy. Thankfully the guy working on my car threw some discounts on for me otherwise my oil change would have cost me $200. The service is great but other than that unfortunately I probably won't be back due to the price it's going to cost me every time I go in there.

This Valvoline has kept me on the road safely throughout the past several years. Joshua today went…read moreout of his way to make sure customer service is A+!

Drove up for an oil change they said about 15-20 wait. More than an hour later, I'm still waiting…read more Multiple cars behind me on both sides continued ahead and no one came over to let me know what's going on. Give someone a heads up or move me over to another line. It's disappointing to say the least. This never happened before and I've a long time Valvoline customer. I been to locations with long waits and they'd always communicate and come update you. It didn't for them to do everything they needed to do. I had to remind them to add pressure to the tires when they were done with everything. They showed me the oil. They just walked away and left my car hanging. There was a guy that opened up the air filter and just left it open someone else had to go and screw it back on properly. Definitely do not recommend this location and I will not be back.

Good visit, dropped off and went to dinner and came back and all was good. Thanks! Very convenient…read moreand good service

Had a great experience at Jiffy Lube, the service was quick and the people were very kind!read more

A little higher than most, but I've found them to be thorough and honest. They will give you a ride…read morehome if you drop it off and they will pick you up when it's done.

I have taken several of my vehicles in and every single time was met with honesty, courtesy and…read moreexcellent workmanship. The only time something wasn't quite right, they immediately fixed it and made it right! They have gone out of their way to make sure my cars are done quickly, too, even staying late to finish. I was extremely impressed with the way they explained every step of the repair, showing exactly what was going to be fixed and allowing me to decide what I wanted to be done. No surprise extra charges! And they have picked me up and dropped me off from work, from home, even a store once! 10 out of 10 recommend this place!

They have poor customer service. My vehicle is under a national fleet account. The person taking…read morethe service request did not input the information I gave them. They, on their own, decided to make unnecessary calls to various departments of my company to get the information rather than asking me. When I got back to the center, the manager proceeded to argue with me due to the incompetence of his own employee that started my service request. Based on my experience, I would recommend taking your vehicle to a higher quality, better service center.

Appointments do not mean anything here. If your expectation is to wait for hours, then this is the…read morebusiness for you. It doesn't work for a business person and a company car. I don't have a whole day to give them for a tire rotation. I waited an hour and a half past appointment time and requested my car back. I wouldn't have been angry however, the staff had a nice conversation about me which they apparently didn't care if I heard. Terrible customer service. Updating after Lee's response. Lee, this is my second review as I went to you other location as well. You left a similar response to my review of that location, as you seem to do for all the negative reviews you are getting. I have given Firestone 4 chances and you have a problem. I have gotten my fleet service to approve other vendors. My company does not want me to lose a whole day of work due to maintenance on my fleet car. Do you not have the power to make changes for your business and customer service?

Staff were very friendly and helpful! They worked with us on pricing to ensure it was competitive…read moreand quality.

Brought a tire in to get repaired Saturday morning. Got it plugged same day and went on our way…read more Took it first to Discount, wouldn't repair it and wanted to sell me a tire You will get a shot first on my tires.

I had an appointment scheduled to take my car to Walmart for an oil change on Sunday, January 21,…read more2024. They completed the courtesy service and told me they didn't have the oil filter for my car. They told me to go to Auto Zone to get one and come back. They said they would get me right in and it would take 15 minutes. After 45 minutes I asked if they finished with my car. They said they're just bringing it in now. I reminded them that they said they would work on it immediately when I returned from Auto Zone. I then asked how long would it take. They said 45 minutes. I reminded them that they told me it would take 15 minutes. I was there for over 2 and a half hours.

Had my oil changed on Saturday in which they stated they needed to remove the engine splash guard…read more While we were waiting i noticed a couple of technicians were looking around my car. They had trouble finding several items after they changed the oil. Finally when everything was located, they said we were ready but handed us the wrong keys.(Thankfully someone had thrown them in the back seat which was lucky since that is the only key I had for my car). After we finally left, just 2 days later I found my engine splash guard lying in my driveway under my car! Found 2 extremely bent bolts (don't have any clue where the others went) and my engine splash guard is torn. I took it back out to walmart to show them what happened just be told by the manager (who was very rude)in that department " what do you want us to do, we can put it back on for you." Even after showing her it was torn was told "we can put it back on." It was like she wasn't even listening! If it would have been put on correctly this would have never happened! What if it would have came off while going down the freeway causing an accident? I let her know (even though know i will have to pay for someone else to do)I would be taking it elsewhere so I can be sure is put on correctly!