Very satisfied with the good service, good prices, and the fair price | got for my trade-in.read more

I paid for a part for a firearm that was not in stock. When the part arrived, I picked it up, but…read moreit did not fit the weapon. They checked on it again, I was told the correct part was unavailable. I asked for a refund , but the owner refused. Had to accept store credit. Be very careful when doing business here. They are not " straight shooters".

Great shop, the staff are very knowledgeable and helpful, would recommend and will be a repeat…read morecustomer

Great service. I…read morehave worked with them on 2 separate instances. 1) firearm repair. They repaired a firearm that another gunsmith was not able to repair. The gun doctor repaired in a week. The other gunsmith took 2 months to return a broken gun. 2) firearm transfer. The firearm was purchased online and delivered here for transfer. The process was efficient and painless. Highly recommend.

The older guy answering phones / working reception is overall unknowledgeable and outright rude…read more Value / quality of work itself was fine I guess, though I had to adjust elevation in turrets more than I would have thought.

I highly recommend taking a class or two (or three!) with Victor. From beginner's safety to gaining…read moreconfidence in a 1:1 to knowing I have the skills and knowledge to carry is priceless. He is a clear communicator who notices your weaknesses and helps you correct them. I appreciate his dedication to safety and becoming responsible owners.

Have been going a few times a week for a few weeks now. Yesterday Brian W spent a good deal of time…read moretalking with my friend and me about firearms options - which caliber upgrades I would prefer, etc. Very nice guy and informed and not condescending. Again, my experiences have been great. The guys watching over the range are cool too. I'm hooked!

I was it there today and was very blown away by the way I was treated and there very poor selection…read more(pretty sure Walmart has a better selection) I went in looking for a IWB holster and was told that I would end up giving myself a sex change operation!! For a gun shop ran by COPS! That they would understand what trigger discipline is!! Very unprofessional and inappropriate! There prices are very expensive on what little firearms they do have. Also if u aren't a cop they treat you like you don't have any idea what you're talking about and are very rude when you correct them on the false information they give you!! 10/10 wouldn't recommend

Starting my post by saying that I am not usually so vocal about my opinions, but I feel as if this…read moreneeds to be addressed. I will not bring my business back to COPS, Inc, nor will I recommend this business to anyone else. I was looking to buy a firearm for hunting and training purposes and it was recommended that I go to this business from someone who has had good experiences with them. I purchased from COPS on February 24th, 2020 through their online store. I received confirmation for pickup within the standard amount of time. We went to pick up and had a fine time, no issues. The firearm started experiencing problems within the first few times I used it, training once per month, I noticed the first problem in May. I decided to return the firearm to be fixed under the manufacturer's warranty and dropped it back off to COPS on August 7th, which was a Friday. With Covid in full effect, we were warned that turnaround time would likely be a few more weeks than normal. I understood and we left with a firm "We will send this out first thing Monday morning." Everything seemed to go well, we dealt directly with Mike, he received the gun from us at that time. Problems with COPS directly did not begin until a few weeks later when calling to check back about the status of repair on the gun. At this point, we were directed to the in-store gunsmith, Jeremiah. He said he had not heard from the manufacturer, but would check in with them and we would hear back when he had an update. A week later and we still had not heard anything back from him. Calling back multiple times per month, it was always "we have not heard anything from the manufacturer, let me get back to you." Until January 5th, when we called to speak with Jeremiah again and the phone was answered by Mike due to it being before store hours. Mike said he would have Jeremiah call us back, in which he did, but what he said was unbelievable. He told us that the firearm was never sent out, "it was waiting on a shipping label and has been in back since dropoff." The offer that they gave us is to have this sent out "ASAP" to be fixed or replaced, in standard time, due to this gun now being recalled for a known issue that was what we were experiencing. There was no offer to expedite, nor any other compensation for our now-5-month-old-problem that had been pushed aside without any answers and told that our gun had been sent out when we dropped it off in August. When we called to check up with Mike a few days later, Mike was very adamant that Jeremiah was a completely separate business and it was no fault of COPS directly. That Mike was doing everything in his power to fix our problem. Shifting blame onto someone who looks and acts like an employee, who answers phones and questions directly coorelating to COPS, but isn't affiliated apparently. Within that phone call, we told Mike that with how long this process had already gone on, that if we could not get our gun back within a few weeks, that we would be returning for a refund. In which, Mike said "don't threaten me and treat me like an asshole, I dont take kindly to that." Today I received an update call from Mike telling me that the manufacturer had received our gun and it would be 4-6 weeks for return. I told him that I would like to start the return process to purchase another gun and he interrupted saying "that isnt possible, we have a sign saying all sales are final," which has never been brought up before. So when my husband called back Mike proceeded to tell him that there's no possibility of expediting our order with the manufacturer and we would have to wait like everyone else. After a very heated phone call, Mike told my husband to "get his head out of his ass," and when my husband told him that after we received our gun back we would not be returning to COPS with our business, Mike replied "Good, I dont need the headache." Im appalled by the lack of customer service and the blatant disrespect and disregard for the situation we have been put in by this company. Whether Jeremiah is a direct employee of COPS or not, Mike has him working in the building and is using him as a scapegoat for any potential business problems. I will do whatever I can possible to not let anyone go through this situation. I see that COPS has a lot of good reviews, which would have been my case if I had written my review right after purchasing. Unfortunately, this company lacks in every other aspect than being a good place to purchase a gun. Dealing with any problem is where this company lacks significantly

Marine Corps Veteran here. I bring my younger siblings who…read moreare active duty Marines here whenever they are home. We are always treated with respect & we never have anything negative to say about Article II. We will never stop going here. we go out of our way to goto Article II even though we reside closer to some of the chain ranges closer to us. 10/10. Always recommended.

We made online reservations but that seemed to confuse the staff so perhaps it's better to just…read moreshow up. The range was fine but they might have been having an issue with the fan or ventilation when we stopped by. We were able to rent a variety of options for a decent price.

They were an absolutely fantastic local gun store. I'm not sure what happened to them, one day they…read morewere there and the next, not. I bought all of my firearms through them, and would not mind making all of my future purchases through them if they are still around. I heard Bernadette retired, congratulations to her. I hope this business is still around.

I purchased a firearm online and selected North American Firearms from their list of FFL's that…read morewere local to me after I sent over a quick email confirming the service and fee. Communications were handled via email and everything went as smooth as it could. Bernadette and Jeff are some of the friendliest people that I've met in this community and I will certainly be doing business with them again in the future. One thing to note - some FFL's will start the waiting period at the time of sale as described by the Illinois State Police as it relates to gun sales and transfers. Some FFL's will start the waiting period as soon as you fill out the Form 4473. It's neither here nor there as to who is doing this correctly but at the end of the day, your FFL policies is what you end up following. North American Firearms starts the clock upon filling out the 4473 so just keep this in mind. Best bet is to make the online purchase, head over to fill out the 4473, and by the time your firearm is received by them your background check should be clear and you're good to go.

Gary has fixed a few guns for me reasonably priced and they have be working with no problems since…read more can fixed any firearm from what I understand

If there was a customer service rating less than one star, Riverside Sports would earn it. Poor…read moreselection, poor customer service, high prices. Trifecta of don't waste your time. You would be better of going to GAT guns, Cabelas or for that matter anywhere else even if it took hours to get there before you would want to experience Riverside Sports. Imagine a small closet with some old used firearms that were double what they should cost. Now imagine the worst possible customer service experience. Do you have that in your head? It is worse than that. Again, don't waste your time.