Verrrrrry professional, efficient and compassionate Staff, with superb customer service!! I felt extremely comfortable during the last two procedures and can only highly-recommend their services!! I've been there several times now and cannot recommend them enough!! Employees are ALWAYS extremely understanding and accommodating, especially if you aren't comfortable !! Eric, at the front, is absolutely SUPERB!! He is a truly dedicated professional, in EVERY way!!:). Mari, also at the front and on the phones, could not have demonstrated a more impeccable, professional and agreeable manner, when I called yesterday:) There are several FANTASTIC Technicians (please excuse me, if I don't recall all the names, it's only because I have NEVER encountered anyone who is not "way above par"!!), but the last two, who helped me a few days ago, Francisco or Mauricio, (please excuse me, I cannot remember his name) and Jennifer, were 100% FANTASTIC!! They worked FLAWLESSLY together, demonstrated 100% knowledge of what to do and what to explain to me. I was greatly comforted by their presence and actions, especially since I was a bit nervous about the results. Liberty Pacific is verrrrrry lucky to have such great Employees, who demonstrate nothing but a COMPLETE and FLAWLESS, professional, ethical work ethic!! Thank you sooooo much again and again!! read more

Liberty Pacific Advanced Imaging absolutely blew my mind. My appointment was today at 8:00am -- I arrived at 7:56 and got called back at 8:02. I honestly thought I misheard them. Never in my life have I waited LESS than 30 minutes at ANY clinic... let alone 6 minutes. Then I thought, "Okay, now I'll probably sit inside forever." Nope. I was brought into the exam room literally 3 minutes later. The mammogram (including the enhanced imaging) took maybe 10 minutes total, and I was walking out the door by 8:18am. Entire visit: about 20 minutes. I had blocked off THREE hours because I'm so used to medical appointments taking forever. The staff was efficient, organized, professional, and kind. Everything felt smooth, calm, and respectful of people's time, which is honestly rare these days in healthcare. And the BEST part? They told me results usually take 3-5 business days and that my physician would contact me. I got my results TODAY at 8:36am. I am still honestly in shock. I was surprised seeing some of the negative reviews, but after reading them, most seemed related to insurance frustrations rather than the actual facility or care. Personally, my experience was incredible. I genuinely cannot believe I wasted years driving all the way to Cedars-Sinai in Beverly Hills when this place exists. So happy I found them. read more

DON'T GO HERE. THEY ARE UNSCRUPULOUS FOR INSURANCE CODES. This place has given me nothing but trouble in the codes for blue shield for over a year now. I regret having gone here for more than one radiology appointment not realizing how long insurance takes to catch this endless headache. I asked them and my insurance company if Id be covered going to this facility and got a YES, but the people at Liberty Mutual like to be handsy with calling themselves "Beverly Radiology". Which is applicable in multiple states. Thus putting you out of network on a whim. Such a pain in the butt. They won't resubmit to your insurance, they demand your insurance to call them. Which is a loophole nonsense thing because nobody takes true accountability when either service refuses to make the call to help your rightful plight. They just hope to exhaust you into a convenience fee of hundreds of dollars. You're lucky if you can talk it down from closer to a thousand to closer to a few hundred. Which when I was told Id have to pay nothing but $50 like on my card for in network service, is an absolute scam. Customer service: sometimes you get someone outstanding. Sometimes you get these really mean girls with thick accents who just repeat everything without actually listening. Therefore, I am fried. Absolutely fried. Congratulations LIBERTY RADIOLOGY AKA BEVERLY. You get paid for your mistakes because I am burnt out. Will NEVER return. Also, the facility smells like crotch. That's not a petty remark. Just an additional unfortunate truth. Otherwise, radiology techs working the machines and back area were really nice. read more

I went in for a walk in x ray and I was in and out so fast. After checking in/giving all of my info my wait was only about 10 mins. All of the staff were really sweet. Super easy visit, would definitely go again! read more

The scheduling team has messed up the appointment several times. It has to be canceled 3 times because they failed to get requirement in order. It's Ridiculous! read more

I needed a routine mammogram and this is the place that I was sent to. It is a drive away from me though. Parking was limited and It was full when I came, so I drove to the next building and they have a lot of parking spaces. Good thing I came early. I had plenty of time for my appointment. Upon entering the building I can tell that they were busy. The waiting area is full and people are coming in to check in as well. The lady who checked me in Is nice and I waited a while to be called. I went to the area for the mammogram and wooh - there were like 10 ladies waiting. Carina is the Radtech who helped me. She is nice, gentle and polite. She made sure that I was calm and asked if I have any questions. The procedure was fast and Carina mentioned that I will get the results within 5 days. read more

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Another great experience at the West Hills location! I intentionally drive further just to come here for any radiology tests I need. Everyone is consistently friendly and they smile! I wanted to thank Jasmine and Chanelle who took care of me today. They have the sweetest personalities and are very caring. The facility is always clean and bright. The front office staff work really hard to get everyone checked in as quickly as possible. They are always efficient. There's always parking available. read more

Thank you to Jessica. Nancy and Mr Willie Jr for the great service you guys provided on a Sunday... Thank you for always helping me to get my MRIs done. I enjoy coming to this place because its clean . Private and friendly staff . Thank you read more

They shouldn't be allowed to handle Anything medical. This is now the third time that I scheduled appointments at Liberty Tarzana and no one is in the office!!!! There are a sad case when you gotta eat read more

My appointment was at 3pm, I checked in at 2:30pm and wasn't seen until approximately 3:20/3:25pm. My advice if you have an ultrasound that requires a full bladder is to drink water exactly 1h before the appt and no earlier or else you will have to deal with being uncomfortable for much too long. Do not expect to be seen right away as they are generally busy. When I arrived there was a man at the receptionist who wanted to complain abt their service to corporate(?) level and the office ladies were very accommodating to him and doing their best. I think it's important to remember to be patient for this kind of thing, especially for a busy office. We all just want clarity for our health and the employees are doing what they can. I personally went to the bathroom 3 times when I arrived just to empty my bladder a tad and my bladder was still full enough for the exam thankfully. I don't think 32oz is necessary to drink as I probably emptied myself enough to have maybe 24oz left. The 32oz is probably a precaution for those who tend to be dehydrated and might absorb a portion of the water than all of it going straight to your bladder. I've been to their Santa Clarita location for a pelvic ultrasound before in 2024 and I didn't have to wait as long, however because the 32oz was my first drink of the day my body absorbed it/processed the water particularly slowly and my bladder wasn't full enough for the ultrasound and unfortunately had to reschedule for another date. So tread with caution if you're dehydrated. Despite the wait, I was seen by a kind and lovely woman. She double checked to ask if I was ok with a transvaginal ultrasound, as per my doctor's second authorization (the first was a pelvic ultrasound). She was thorough in the process and I felt cared for. I was done with my appointment and out of the office by 4:10pm-ish. read more

I needed an MRI and went to RadNet West Hills. The lead tech, Katie, and the aide, Jose, were fantastic. I'm pretty claustrophobic, but they made me feel comfortable and even gave me my "emotional support friend," Willie Jr., which really helped. Everything went smoothly, and I had a great experience. Highly recommend! read more

Easy scheduling system and excellent staff that provides quality care! Appointments are typically on time even though this place is always busy. Depending one the type of exam that is needed (X-rays, ultrasounds, mammograms, etc), be sure to check the schedule to for availability on the day you would like to visit and appointments are highly recommended even though I've seen some walk-ins. read more

Wow, what a waste of time! My husband called today to make an appointment for an ultrasound and he was on the phone for 20 minutes trying to make the appointment with someone who seemed like they had no clue what they were doing but she told him his doctor ordered it for right away so he needed to go today. So after a lot of long pauses she finally confirmed that he had an appointment at 2:45. So he drove to the location only to find out that the person who does this type of ultrasound wasn't even there and he can't get an appointment for over a week. He wasted almost an hour today between the phone call and going there. If I could give zero stars I would. Avoid this place if you value your time! read more

My family and extended family did many MRI's at this location over the years. Suddenly, last year, they started billing under "Beverly Radiology" and Blue Shield PPO said they were out of network. I called both Liberty Pacific and Blue Shield many times, spending countless hours on hold and talking to representatives on both sides. Neither would help fix the situation and Radnet ended up sending it to collections, even though we had paid the proper $325 copay for the MRI. They wanted $850 more - unbelievable!! Of the two x-rays and two MRIs we did over a period of 6 mos. last year, they fixed one MRI, sent one to collections, and left the x-rays in limbo. I will never go here again. Their ineptitude is mind boggling. read more

MRI was done 1 month ago. Logged in for my images and site says "images failed to upload". This place is a disaster. So unprofessional. Folks doing the MRI are nice but entire front and back end office is super terrible. read more

Always very nice and helpful. Easy MRI experience. The technician explained everything and took great care.

Warning!!these people tell you one price and charge you another!!!I spoke with five different people and as well as exchange text about the price of a CT angiogram of the heart. I was told every time that it would be $525 and then the day before I was to go in for the procedure they sent me a deceiving text asking if I would be in and then at the very bottom of the text saying the procedure would be $1,155. These people are horrible please beware of doing business with them. read more

If you see my review in February of this facility, you are in for a big surprise! Today I went in for a MRI. Yes, it was a Sunday! Nancy was at the front desk and she was delightful. They took me back immediately. Jessica was the tech and she was awesome: professional, knowledgeable and helpful. She gave me ear plugs AND headphones (I'd had a bad experience with an old very noisy MRI elsewhere) and explained everything in advance. The machine "talks" to you, letting you know what comes up next. Very helpful. I was done in 12 minutes! I've had a good share of MRIs, and I would say this was the best one ever. Great machine and great personnel =perfection. read more

Unacceptable Wait Times They require you to check in 20 minutes early, but then they don't call you in until 30 minutes past your appointment time. So, be prepared to wait nearly an hour just to be seen. This isn't a one-time issue--it's a clear sign that they overbook, lack enough equipment or staff, and prioritize profits over patient care. If you value your time, look elsewhere. read more

Horrible experience. 2nd appointment in 3 weeks and they screwed up the 1st one arguing with me on my procedure that I had in writing from the DR. The second time the cancelled my appointment because the said I didn't need a follow up even thought my DR scheduled It. After several phone calls with their off shore call center I had to call my DR to help me. They seemed to react to that and somehow my cancelled appointment magically got put back. Then I receive a text saying my appointment was moved up 2 hours so I jumped on my car and got there on time but the text they sent was wrong and no one knows how that happened???? Now I've been sitting in their waiting room for almost 2 hours and the keep telling me that I'm next. FIND ANYWHERE ELSE TO GO!!! Horrible horrible horrible!!!!! read more

1st day of my appointment was cancelled at the last minute because the technician was not available ( took a day off from work to do this ) On my 2nd confirmed appointment it was cancelled again because the machine was down ( 2 nd day off I took for this appointment ) Ladies at front are friendly but the organization needs to have plan B's ready for situations like this without having to tell their customers to drive miles away if they want to get serviced read more

Liberty Pacific Advanced Imaging - Front - Radiologists Near Me - West Hills, California

What an absolute joke Liberty Pacific Advanced Imaging is. I had a confirmed appointment for 7:15 PM. I showed up early, at 6:35, only to be told my appointment "wasn't in the system." After fumbling around, they suddenly claimed it wasn't until 8:20 PM. Not a single phone call, text, or heads-up that they had moved it--just left me to waste my time sitting there. This isn't just sloppy, it's downright disrespectful. If your scheduling system is this much of a disaster and you can't be bothered to communicate with patients, why should anyone trust you to handle something as important as medical imaging? It's the bare minimum to value people's time, and clearly Liberty Pacific can't even manage that. Save yourself the aggravation--this place is disorganized, careless, and couldn't care less about the patients they're supposed to serve. read more

These guys are AWESOME! I waited only a few minutes for my scheduled appointment......hopefully their "credit card system" is fixed......lol....didn't seem to like anyone's cc.....Outstanding service, got an MRI on the left knee.....They take very good care of you! read more

It's disaster. I do not recommend this Place They're very unprofessional extremely rude. We waited almost 2 hours for our appointment

My visits to liberty pacific are generally very professionally handled. However, having been there again yesterday for an mri, not only was it professionally conducted but it was with kindest group of technicians. They were professional but at the same time, kind, thoughtful and had a great attitude. Their attitude empowered me to go through the mri with minimal anxiety. I want to thank Bradley, from the front desk, and Katie, Jasmine and Jose for their delightful attitude while maintaining total professionalism. read more

How this company in general stays in business is beyond me. Everyone is extremely incompetent and unknowledgeable about scheduling etc. The people that answer the phones might as well work at a Target because they are lost when it comes to any type of testing, scheduling and preparation for a procedure. Hiring people off of the street would be a better move. Don't use this facility even if your doctor asks you too. Go to Renesance in Northridge. Little farther away but they know what they are doing. read more

Eric was so helpful and amazing. Customer service on point! I had run into an issue and he helped me.

People have gone a step up and are really trying to make things easier for the patients. You have to be patient because not all thing are within their power. Michelle took my scan and was so friendly and made a customer connection. So sweet. I asked for a copy, CD, and it took about 1/2 hour to get it. It always takes a 1/2 hour. TIP: Always get a copy of your scans in case you have to see another doctor Fill out paperwork online (it makes checking in faster) Bring ID read more

Liberty Pacific Advanced Imaging - Business front - Radiologists Near Me - West Hills, California

Excellent service, excellent staff. Kind, friendly and accommodating. Quick response and wonderful environment.

They had a sign posted on the door stating they do virtual check in; so we did just that. After waiting in the car almost an hour I called to ask how much longer; they said we never checked in. I let them know we did exactly what the sign said?!! Their response?? "We don't really check those" They didn't honor our appointment, they didn't see my daughter and they offered to schedule for a few weeks out?? read more

I asked for the earliest appointment they had they told me 6:00 am. I got a confirmation to be here at 5:40. No one was here. Very disappointed. read more

The front desk patient rep Erick was just the sweetest person i've ever met. I went in to get an ultrasound and the wait was no time at all as well as Erick was simply so kind. LOVED my experience at Radnet today !! read more

I was turned away today because, as I was coldly informed, the x-ray bed has a weight limit of 300 lbs. Terrible experience. No empathy for overweight people at all. I am a big guy. Without being asked my weight or even consulted in any way, I was coldly refused service by someone named Romina. I was simply told, "Our machines can't handle your weight. We can't do it. You have to leave." I was literally told I had to leave. Wow. Aside from the surprisingly cold treatment I received, this actually makes no sense. Why would they not have equipment which could accommodate larger folks? This is a large, busy imaging center located directly across the street from a busy hospital. Seating for 30 in the waiting room, including bariatric seating which would accommodate people much heavier than I am. Annoying and a waste of time, but also disappointing and offensive. Cannot recommend this business. If you look like are over 300lbs, you will be out of luck because they will turn you away. I hope they are not as inconsiderate and insensitive to you as they were with me. Zero stars. read more

What a nightmare! My paperwork was submitted to this company for an MRI three weeks ago. The first two people I spoke to they lied to me and said that my insurance authorization had been submitted. The third person submitted my authorization and schedule a time. Unfortunately, they scheduled the wrong time and I had to go back around and around with them and go to a different facility to have my needs and get an MRI and a timely manner. Run from this place at all costs they don't know what they're doing and when I asked to speak to a manager they said they have no manager, which tells me a lot. If I were you, I would go somewhere else. The only way I'm reason I'm going there is because prohealth doesn't have a left shoulder MRI machine that Works read more

This place is highly unorganized and slow -- don't tell a walk in its going to be about a hour and cut to 2.5 hours later I'm still waiting. Honestly I would have left and made a appointment because at this point I am about to throw up all over their waiting room as I've been waiting so long and have not eaten since last night due to me needing to fast for a medical procedure. They definitely need some kind of rhythm but this is our medical professionals at its finest and billing insurance -- get a better system honestly. In addition -- I received blatant discrimination by these staff members (Stacie P., Krystal R.,Crystal R, Maulers R and a tech I did not get the name for) funny thing is when I start asking people names everyone wanted to scurry to the back and not come back out absolute joke -- as I am a black women seeking medical attention I did not receive after waiting for three hours after I was told initially, it would be about an hour, and every time I would go up to the desk they would either ignore me like I was not standing there and take someone behind me as I waited in line just like the other individuals or blow me off saying two people in front of me since I didn't have an appointment 2.5 hours later and then it grew to four ppl 30 min after that and then they had some sort of story about we take appointments -- when I know for a fact someone was there the same time I was we came from a different clinic without appointments and was informed that this location had about a 15 to 20 minute wait and that woman within an hour at this location. Which brings me to another point other clinic should not comment or speculate on another clinic la wait times that they are not associated with or not in direct communication with because this is frustrating to get in accurate information for a place that someone is traveling to 20 to 30 minutes out of the way. Needless to say I got what I needed to get done at another imaging center made my appointment was in and out within 15 minutes. Long story short make an appointment do not trust what the people at the front desk are tell you when they say it's only gonna be 45 minutes to an hour because that is a complete lie, but it could not be maybe pending your circumstance. :) read more

Terrible! If they planned on making me wait 45 minutes, they should have sent a courtesy text letting me know to come at a later time! This is so wrong! Avoid this facility if at all possible! I respect their time by being "on time" and they should equally respect my time by keeping their tardiness down to 15 minutes max! This should be against medical rules! I have rights!! BS! read more

insane waiting times even with appointment. people coming here are most likely fasting too and some even need to have a full bladder to be seen and can't pee until after. My appointment was at 2. And on the automated text they tell you to come 20 mins earlier. They made me wait 1 whole hour after my appointment time. space out the appointment time slots so people don't wait over an hour. read more

WORST experience of my life!! The front staff is the most VILE, unprofessional, disrespectful, medical staff I've ever witnessed in my years of being in the medical industry. WOW! Sad because the back staff was extremely professional, kind and compassionate. The girls at the front office should NOT be anywhere near patients!! This place ruins your positive outlook on your health real quick!! Go to RENAISSANCE IMAGING in Northridge instead. I am and couldn't be happier. read more

Had an appointment last week for a MRI. They called claiming the machine was broken rescheduled for today. Got there went to check in to find their MRI machine was broken AGAIN. No call to reschedule didn't know anything was wrong til we got there. Completely unprofessional. DON'T RECOMMEND. read more

As often happens with medical outfits, one has to repeat at check-in a lot of what was entered online before the appointment. The technicians were generally good and courteous though. read more