This is the second car that I have leased through Gregory Infiniti. I found this experience to be stress free for the most part as the cost of leasing a new vehicle has gone up dramatically over the past 3 years. Our Sales Representative (Derek Bukowski) worked in tandem with the Sales Manager (Nate Kalisik) to find the exact vehicle (QX50) in the right color and option package that my wife wanted which was available at another Infiniti dealership. I would strongly recommend purchasing or leasing a vehicle from Gregory Infiniti. read more

We drove several hours to Gregory INFINITI because the advertised price looked competitive. During final paperwork, several unexpected charges appeared that were not in the original quote. A $500 out-of-state fee showed up even though the dealership had our ZIP code and knew we were out-of-state. The car already had an IKON device installed. We were told the package costs $1,000, and even if declined, there was still a $100 charge. Removal was not offered. Our trade-in was at least $1,000 below KBB estimates, and the value changed again during paperwork. The car was delivered with only half a tank of gas, which was disappointing for a luxury-brand dealership. Because of the long drive, it was hard to walk away. If the trip had been shorter, we likely would have. I share this so other buyers, especially out-of-state, review the final paperwork carefully and ensure it matches the original quote. read more

Stay far away! Tried to buy an Audi from them but it had issues so they said they would fix it. Came back after they said it was fixed. Same issue right away on the test drive. Found out from an employee that they were hoping to get me to sign a sales agreement before I realized they hadn't fixed the issue. And the employee said I wasn't the first customer for this dishonest Gregory Infiniti technique. It is actually a technique that makes you never want to step foot into a dealership like that. read more

Gregory Infiniti is a prime example of a business that doesn't respect its customers. Last year I had an appointment to test drive a BMW X2. I don't live in Libertyville, but it was worth the 25-30 minute drive. When I got there I went into one of the offices and sat down with the salesman who told me the car was gone. This was after I had an appointment--not a random walk in. No courtesy call to say the car sold, or talk with me about what else might fit what I was looking for before I made the trip. Instead I took time off work and drove in for nothing. Fast forward to August 2025. I called about a BMW X5 on the website. My wife and I have been interested and this one looked like it might be the perfect one to buy. Again I talked to a salesman on the phone because I didn't want a repeat of the last experience. In fact, I explicitly told him I had been jerked around the last time and didn't appreciate how I was treated. He assured me that was not the way they liked to treat customers. He informed me this car had not been delivered yet, and that he would contact me as soon as they had it on the lot so I could come see it. I left my name and contact info and waited a week. No contact. I decided I should just go ahead and follow up myself and--surprise, surprise--the car was gone. He said it came in on his day off the previous week and sold the same day. I don't know how long he was planning to wait before contacting me--my guess is never. I get that dealers exist to sell cars and they aren't going to hold onto something to wait for me, but if I make an appointment or am assured I will be contacted I expect them to follow through. The least they could do is inform me instead of wasting my time and demonstrating that they don't think I'm worth the smallest bit of effort. Would I ever trust anything I hear from someone at a Gregory dealer? Absolutely not. Would I ever want to do business with them in any capacity? Absolutely not. If I could give a 0 star review I would. Save yourself the headache and go to a dealer with some integrity. read more

Avoid this place at all cost!!!Terrible experience . The dealership wasted weeks of my time to get the license plate and a copy of the title , as of now 115 days later I still do not have the car's registration or copy of title!!! the drive away tag has expired 2 weeks ago and we can not drive the car because it is not registered. people who works there are clueless inefficient and untrustworthy . they lie I do not advise buying a car or do any business with this dealership. read more

Broken small window on Infiniti QX80...quoted me $1045 and 2 weeks to order. I asked her if it would have been cheaper to break the front window? She said yes. I made one other call to get a quote. $314 dollars, installed on Monday. Highway Robbery $731 up charge! Find a new car dealer Gregory Infiniti is a scam! read more

Gregory Infiniti - QX80 small back seat window - Auto Parts & Supplies Near Me - Libertyville, Illinois

If I could I would give them ZERO stars. My husband and I came across a good deal for a QX 60. It was listed as a LUXE but after driving an hour to come by and see it, it turned out to be a PURE. The mileage was listed wrong. When we stepped inside the vehicle it was trashed, sticky and wreaked like cigarettes. The sales person, Kassandra looked like she just rolled out of bed in sweatpants and a sweatshirt. She had no knowledge of the car, was on her phone the entire time and was very defensive about the car and said "oh well it's a used car, what do you expect?" Do yourself a favor and please don't waste your time by coming to this dealership. read more

What an awesome experience. I learned more than what I thought. The staff was patient in answering my questions. The team did not disappoint! read more

Gregory Infiniti - Located in Libertyville, just next to the Vernon Hills border. - Auto Parts & Supplies Near Me - Libertyville, Illinois

I purchased a 2018 BMW plug-in hybrid from Gregory Infiniti on March 18, 2025. A week earlier, I had visited to test drive a 2016 Tesla Model X, which turned out to have multiple issues--doors malfunctioning, a broken key fob, and erratic rear doors. Sales staff laughed as if they expected the problems, and when I pointed out the car was unsafe, they simply said, "There's a buyer for every car." Despite my concerns, I returned to test drive a BMW they had listed. The short drive seemed fine, so I proceeded with the purchase. However, I faced intense pressure to buy warranties. After repeatedly declining, they offered to lower my APR from 10.9% to 8.9% if I purchased a bumper-to-bumper warranty. I agreed, thinking it was a fair deal. The process took four hours. The next day, the brake light came on. My mechanic found worn brake pads and a front sway bar issue. I replaced the brakes and called the dealership, also realizing the EV charging cable was missing. When I asked about it, they laughed and texted, "Oh yeah, we forgot to tell you about that." Soon after, more warning lights appeared--one for the passenger safety harness and another for a lever switch error. I brought the car in on March 17 at 8:00 a.m. and was left waiting all day with no updates. Eventually, the service team blamed me for the lever switch issue and dismissed the sway bar concern. Despite earlier assurances they could service BMWs, they told me to go to a BMW dealer. Frustrated, I contacted the owner, who was unaware of the situation. He called back with a salesperson and an uninformed service rep, ultimately refusing to help. When I picked up my car, sales staff avoided me. In frustration, I used profanity--a moment I regret. Now, I'm left with a faulty car and a seemingly useless three-year warranty. After less than 100 miles, I feel deceived and at a complete loss. read more

wanted to share my experience with this dealership to help inform others. While the sales process began smoothly, several issues arose after my purchase that left me deeply dissatisfied and frustrated. The Purchase On August 4, 2024, I traveled to Illinois to purchase a used, non-Infiniti vehicle from this dealership. Along with the vehicle, I purchased several extended warranty products. Initially, the staff was attentive and professional throughout the sales process. Issue 1: Air Conditioning Failure Shortly after leaving the dealership, the air conditioning in the vehicle stopped blowing cold air--approximately 40-50 miles into my journey home. I took the car to my local dealer. To my surprise, they would not honor/work with the extended vehicle service contract company that Gregory Infiniti sold me. I contacted Gregory Inifiniti - I was surprised they would sell products/contracts that other major dealerships would not honor. When I contacted the dealership about this issue, I received an initial response expressing concern and an offer to assist by calling my local dealership and swapping the warranty to a different company. However, I ultimately chose to keep the original warranty. I have email documentation of this request. Despite follow-ups, I did not receive updates or further assistance from the salesperson. Issue 2: Delays in Vehicle Registration I paid the dealership to handle my vehicle registration and titling in my home state and was issued temporary tags valid for 90 days. However, it wasn't until day 75 (18-October) that the dealership contacted me for the necessary information to begin the registration process. This delay meant my official registration and plates were not completed until two weeks after my temporary tags had expired. Despite my repeated attempts to escalate the issue, I found the process slow, and the communication was limited. In my attempt to resolve the issue, I contacted both the dealer agent processing my paperwork as well as a manager. Both exchanges were less that fruitful, communicative, or supportive. Issue 3: Warranty Concerns Weeks later, I took the vehicle for routine service. The servie agent informed me that an issue had been found with the engine. I informed him I had an extended service contract. I provided him the contract information to obtain an authorization to perform the repair. When the service department contacted the extended service contract provider to confirm coverage, they were informed that the warranty had been canceled. This was a complete surprise to me, as I had explicitly communicated via email that I did not want the warranty canceled. I was not notified of this cancellation by the dealership. This left me responsible for addressing an engine-related issue without the coverage I had purchased. Key Takeaways While the initial purchase process was smooth, my post-sale experience raised concerns about communication and follow-through. I cannot recommend buyers to purchase from this dealership. read more

(oringinally 1 star) I noticed this dealership is not flying the US flag at half mast for the death of a president. When I contacted them, a female manager who my call was transferred to did not care or agree to honor the required flag etiquette and order from our current president. Pretty poor and sad attitude from a company who is located in "Liberty" ville. #gregoryinfinity UPDATE: No company is perfect, and mistakes can happen. What truly matters is how they respond when an issue is brought to their attention. After posting my review and following up via email yesterday, it reached the right person. Within 24 hours, I received an email from General Manager David Person, a USMC veteran, apologizing for the initial response I received. He informed me that he immediately went to his closed dealership and lowered the flag. As a veteran, I'm guessing he took this personally and ensured it was corrected as soon as possible. Thank you. (the reason I didn't change to 5 star is beacuse there is still one emloyee who "does not get it" and had a very poor CS attitude. read more

It's generally a budget car dealership. They buy the cars in bulk and try to sell them quickly. The sales staff is young and don't really know the cars. After buying my car they never sent the second keys promised which costed me $400. I can't recommend them but I've seen worse. read more

If I could give Gregory Infiniti 0 stars I would. On 11/15/24, I purchased a used 2019 Infiniti QX60 from GREGORY INFINITI in LIBERTYVILLE, IL. During the purchase of this vehicle, I was asked to pay a $1,500 down-payment, with my trade-in of my 2005 Honda Odyssey van. But due to the unsatisfactory treatment I received from the Gregory Infiniti sales staff regarding the sale of this vehicle. On Monday 11/18/24, I returned the QX60 back to GREGORY INFINITI. And in doing so, per the 3-Day return policy included with the purchase contract. I was advised I would be charged a 10% of the purchase price, restocking fee. The 10% restocking fee I was charged for the 2019 Infiniti QX60 on 11/18/24 was $1,628.23 the contracts are the customer's responsibility, in addition to the restocking fee. These charges, along with any mileage surcharge, will be deducted from the down payment. If the charges exceed the down payment, the customer must cover the balance in cash or via a cashier's check at the time of return, and a mutual release will be signed." When I asked the finance manager if the restocking fee would be taking from my $1,500 down-payment, he advised that they couldn't do that because the $1,500 I paid as a down-payment was now part of the deal. And they charged me the $1,628.23 restocking fee and never returned or credit me back the $1,500 down-payment. And since the dealership advise that they would not credit my $1,500 down-payment towards the restocking fee, as per their own 3-day return policy. I have made several attempts to reclaim my $1500. down-payment, I wrote and emailed a letter of dissatisfaction to my sales person, the dealership, and Infiniti Corporate. But Gregory Infiniti has refused to do so. During this transaction Gregory Infiniti has received $3128.23. from me and received their 2019 QX60 back, yet I received no refund. read more

Ridiculous add on fees. Shopped online and found the exact car that we were looking for at a decent price. I am a very knowledgeable informed consumer and asked for an out the door quote. There were almost 2000 dollars of unnecessary fees. App fee theft fee, out of state fee (not out of state taxes), and a few others I couldn't even decipher. Needless to say the decent deal just turned into a no deal very fast. Watch the fine print, hidden fees, and get a pre-purchase quote. By doing this I saved a lot of time and money by finding a car at another dealership that doesn't not charge the ridiculous fees. read more

Avoid This Dealership at All Costs! I came across a car on their website that seemed like a decent deal, so I called to confirm its availability as this place is an hour away. I was assured by the salesperson, Kassandra, that it was available and in good condition. But when I arrived, I found the car had severe hail damage--around $5,000 worth! This was never mentioned during the call. When I confronted Kassandra about the damage, she said that if we purchased the car at the listed price, they would fix the dents, or we could take it as-is for a discount. We agreed on the first option and made a deal. She said they just needed to charge the car, and we could sign the paperwork after we got lunch. We waited FOUR HOURS, and when we returned, they pulled the old bait-and-switch. They told us there was a "mistake" and the car would actually cost $4,400 more than we agreed upon, but they were willing to knock off $500 for their "error." This was outrageous! After wasting our entire day, they tried to pressure us into paying $3,500 more than what was agreed upon. Even after escalating the issue, the so-called manager came back with a half-hearted offer of $2,000 off the inflated price. We were livid and walked out. This dealership is dishonest, unprofessional, and will waste your time with shady tactics. Kassandra lied straight to my face, and the whole team tried to manipulate us into paying thousands more than the agreed price. Do yourself a favor and avoid this place like the plague. They are not to be trusted. read more

Found a car online they were selling that I wanted. Agreed on a price and time to come get it 2 hours later. They said they don't take deposits and just come back and get it.When I arrived that told me they just sold the car to someone else. I didnt even get the courtesy of a phone call when they knew I was coming from 50 miles away to buy it. Not even an apology from Matt, the manager I was working with. No integrity. read more

I called at 9am to enquire about a pre-owned car that I was interested in for my teenage son. Jacob took my call and we arranged for me to pop in to have a look a couple of hours later. Jacob had the car ready for us and we were in it, driving around within minutes. We were sold on the car BUT what was most impressive was Jacob was a really nice young guy. No sleeze. Asked open questions and seemed genuinely interested in us. Having had varous negative experiences recently it was great to finally have a good sales experience. It was a cash purchase so we didn't wait too long. Also massive shout out for the detailing that was done whilst we waited. The car had only just been taken in and it was dirty. The car we left with, looked like a totally different vehicle. so worth the wait in the massage chairs! David the manager also went out of his way to say hello and to thank us for our business as did another chap with some paperwork. The whole place felt professional and courteous and I would happily go again if I was looking at an Infiniti or another pre-owned vehicle. read more

What can I say I went to get some answers about my vehicle today and visit the service they could not answer my questions so the service manager told me that he's going to call the police on me read more

worst dealer ever. tried 3 times to see a car that they couldn't seem to find but luckily they tried to tell me about everyone waiting to see the imaginary car!! read more

I will NEVER buy a used vehicle or any vehicle from this place! They sold me a 2004 Infiniti fx35 on May 20, 2024 knowing that this SUV shouldn't have been sold to anyone. The Carfax only said 2 owners no accidents; what was left out is the ENTIRE undercarriage was COMPLETELY ROTTED OUT! The car went in for service because of a key fob and 9 more things popped up for fixing! I was charged for parts not put on from Berman Infiniti by Eddie Rivera and Betsy Garcia is very rude about a car that was sold to me as is by Justin and they knew this SUV shouldn't be on anyone's road, they just got my money and ran with it with a smile. I'm currently paying for a SUV I HAVEN'T DRIVEN SINCE SEPTEMBER! THESE PEOPLE ARE CROOKS AND HAVEN'T DONE A THING TO PLACATE THE SITUATION AT ALL BUT BILL ME MORE FOR REPAIRS OVER $3000. WITH A BILL OF $4600 LEFT FOR PAYMENT! THIS HAS TO BE ILLEGAL OR SHOULD BE! SIGNED JAMES AND CYNTHIA COATS! Zero stars read more

HORRIBLE CUSTOMER SERVICE!!!! I purchased a used 2017 from this dealership in 2020. The car was sold with bad breaks. Three days after I called and spoke to a manager, I told me there was nothing they could do. Once I pressed it I was then passed to another manager that agreed to the repair and the breaks needed to be fixed. April of 2021 I took my car back for service. The the car was taken in for was an engine issue. I was given some song and dance that it was due to the weather and "it should be fine once it got warmer". On a side note they told me the back breaks of the car were down to 2mm. When I questioned why I would need new breaks when they were replaced a year ago, I was told they only fixed the front. Like a fool I agreed to the $800.00 repair. Long story short...when I emailed The service manager Victor, no response. When I wrote to the General Manager, Joey Gesualdo, I received this response.... "Unfortunately due to the time and miles of driving on the vehicle would not feel that we are responsible for the replacement of brake pads since the vehicle was purchased with 42,034 miles. Thank you for reaching out to us to express your concern." . I am told I had 7mm on the back breaks in March of 2020. But in April they went down to 2mm. So, what Gregory infinity is telling me is that I used half of the breaks life in 14k miles? Not believable. A reputable dealership would have addressed a customer issue in a day, this careless dealership cannot even do it in four weeks. DO NOT WASTE YOUR TIME HERE. read more

Paul the Manager was great thanks again!!!!! I will definitely recommend this dealer and to go see Paul!

If I could give zero stars, I would. Service Department is the typical "mechanic you can't trust" scenario. If they feel they have you over a barrel, the service advisors will make sure to hit you with the most expensive thing they can dream up in order to pad their paycheck, regardless of whether or not it's necessary. They hit me with a $25,000 bill for something that got corrected for $1,000 at another service center. read more

I purchased my Infiniti from here when they were at their old building and now I have been going to their new store they had just built brand new. Super nice building, clean and friendly staff! Also, just purchased an Hyundai Sonata from their Hyundai store and the salesman at Infiniti helped make that purchase a breeze. read more

Gregory Infiniti - 2021 Hyundai Sonata - Auto Parts & Supplies Near Me - Libertyville, Illinois

Been going here for 12 years bought 3 cars from this dealership never had a problem until now. Took my car in for check engine light they had my car for almost 3 months ordering parts never locating the problem took several months. Long story short they never return calls had to keep calling them. Telling me putting part in on a Monday don't hear back for the whole week call them they said they are working on it . Said it doesn't take a week to put a part in. GM is terrible Sales Manager is terrible they fired the customer service manager. Picked up car in the notes it said any further repairs will not be covered and no loaner/rental vehicles will be provided. Nice way to treat a customer not my falt I had the loaner for 3 months. Terrible dealer ship management awful stay away from this place. Cant stress it enough! read more

I purchased a used vehicle here and was told tire tread was at 70 and 60 percent. they were at 30 to 40. they need to be 50 or above to sell used. I live an hour and a half away and needed to put tires on. they will NOT even try to help to reimburse me when I have pictures of the tread that it was a 3 or 4. This experience was very disheartening that no one cares anymore. What happened to honest people? read more

Drove out from Chicago to look at used Corvette .... I was looking at car in lot (Car was covered in dirt) when salesman Eric asked if he could help. He stuck out his hand and I said I don't shake hands "Covid and all ". I asked how long he had the car and he fumbled with his phone looking at Carfax. I asked if he could get the keys, he said I would need my driver's license. I told him I don't want to drive the car I just wanted to look at the inside. Minutes later he returned and said he can't get the keys because the manager wanted my license. Mind you there were no other customers and the place looked closed. In 45 years of buying cars, I never had to give up my license to look at a car. Is this a common practice or a scam to steal identities? read more

Brought in for check engine light for lean air and they destroyed my car. Now engine oil is leaking everywhere. After $5k+ given to them I now have to junk my car after 1.5 months post their "fix". They never pick up or return my calls post "fix". F you Gregory Infiniti. Everyone needs to stay away from this shythole. read more

I did not read reviews prior to coming here. There is good and there is bad. Just negative. A friend recommended them and their other brand Hyundai to me. Joe Morrow was not pleasant that day and I would never buy a car from him. Rude would best describe this experience. I had a nice time at Mazda though. read more

Terrible service! I brought my vehicle in for a tire rotation! My psi pressure was low . When I pick up my vehicle after the tire rotation the pressure in the tires remained the same, so nobody even bothered to check the pressure in the tires! Also performed some other services! Now I'm a little suspicious if the services I performed was done properly! I don't think I will ever have trust in the service department of the dealership! read more

All the negative really tells the tale... I should have looked here first but in the past when it first opened I bought 3 cars. Now its basically a cheap used car dealer. I buy and sell a lot of cars and this place is the worst on the strip now. They will not negotiate and the basically will give you nothing for your car and try to steal it. This place will never see my business again. no wonder everything sits around for months. If you go here expect to "overpay" for the car and receive nothing for yours. Avoid at all costs. read more

same old, same old with the finance and sales team. Promises that were not fulfilled. I told my company not to deal with them anymore. They don't take responsibility on their used car sales. read more

Seller beware! I am only giving them 1 star because ZERO was not an option! I was about to sell my car to them. They were sending down the transport to pick it up. I asked had they paid the bank yet and the salesman said no, he would not pay until he had possession of the car. Thankfully, I talked to my bank and they said NOT to release the car. When I called him back he said "I don't need your car! I have hundreds of cars!" I would have been out tens of thousands of dollars! Nothing like epitomizing the car salesman stereotype! read more

I was looking for a specific car found it online and Gregory Infiniti had it. It was a painless experience took less than four hours because they were really busy but I got the car I wanted with no hassle. read more

MANDATORY Protection Policies Overall sales experience was fine and rather pleasant, until the final sale. Our sales rep (Michael P) was very easy to work with and patient. But when we received our final sales quote, two additional service packages (Paint & Fabric Protection, and Theft Deterrent), were added by the Sales Manger (Barry) with a cost of more than $1,250. The Sales Manager explained the Dealership REQUIRES these for ALL cars sold through their location - "to keep them looking nice". I found that to be a bit odd, but pressed three times, and he insisted these were in fact REQUIRED to be purchased with no opportunity to negotiate. He also explained that the Theft Deterrent would provide a significant insurance discount, which my agent absolutely countered that it was redundant with features already provided on the vehicle. At least I can cancel the Theft Deterrent system... Unfortunately, these REQUIRED optional packages really soured my otherwise positive experience. read more

Went there to get our vehicle checked regarding our q50 fluid washer not stopping. They checked it and they said they didn't find any issue. After 3 minutes of driving out of the dealership, the problem started again. We headed back to have the service guy look at it. I think his name is David. Bald gentleman with glasses. He told us it's not covered when INFINITI of CLARENDON HILLS told us it's covered with our extended warranty!!! and then he wanted to charge us $180 ASAP! Bunch of crooks and lazy people there!! read more

Tried to buy tires from this dealership. Went to their website and it states all in one price which includes installation. Called and talked to the service department manager who wanted to charge me an additional 139.99 for installation. I told him his website stated it was included with the price of the tires " all in one price" He became argumentative with me saying he's never heard of that. What??? It's on their website. He still insisted on the additional charge for installation so I hung up and called another Infinity dealership and actually got a lower price for the tires including installation. Really wish I didn't have to drive to another dealership give the fact I live in Libertville but I'm not going to get ripped off so I will continue to drive by this dealership. read more

Joey Gesualdo Customer Experience Manager 847-362-9200 from Gregory Infiniti replied to my review with a generic response to call him. I did, and he told me that he would call me back. More than a week later, nothing. I even wrote to Greg Mauro, president of Gregory Infiniti. He has yet to reply. I also reached out to Victor Buelvas, service manager, requesting a copy of my vehicle report, and no reply. I had issues with my vehicle loan, packages were added on without my knowledge. So I reached out to Daniel Schlichting, Business Manager, and yet again, no response. No one from Gregory Infiniti will respond. And if they do respond, there is no follow up. The purchasing experience at Gregory Infiniti was good. It is when you're out the door with your car, and when you find problems with your car, good luck getting any response. Gregory Infiniti will tell you that they do a thorough inspection of the vehicle, I would question the quality of the inspection. Again, in less than a month, I have spent hundreds and continue to spend hundreds more on repairs to a $28K 2017 Lexus, I purchased from Gregory Infiniti. I wished I read through all the reviews posted on various sites before purchasing a vehicle from Gregory Infiniti. read more

So I bought a car from this dealership first they had the car priced at$8200 and they suggested that I sing up for the price drop notifications so I did and received a price drop notifications by email when I went to purchase the car they told me there has been a mistake there is no price drop? After I showed them my email they sold me the car ! It is not over yet then the finance guy whom did my paper work told me that he suggested that I should buy the worrnty to cover the convertible hard top !? Then to find out that the worrnty does not cover the hard top Not done yet so my Sales man Mr Kevin bring the car key and he said that he can put the plates on because he did not have to proper screws and he said he is going to order them for the BMW dealership? A week later I called and at yes just come in and pick them up ?? So I drove back to the dealership and he give me the same screws that they did not fit the first time? Any way I purchased the car because I really like the car but I was treated like like and with no respect I will NEVER Ever put foot in this dealership and I Do not recommend this to anyone's read more

I took my car for service and this Jeffrey Wickert guy was my service consultant. This guy is rude and unprofessional. I already reached out to Infiniti corporate office about this issue but I also want the public know about this. read more