Had my first towing experience with this company a couple of weeks ago, one of the worst experiences. Someone ran a red light and T-boned my car and I couldn't drive it so a tow truck service was necessary. First of all, after being called and given an estimated pick up time of "within 3 hours", I was sent a link to follow the progress of the towing truck. The link never worked. Then, after 3 hours, I called multiple times, each time I was told that the car will arrive within 30mins, after a total of 5 hrs and 40min, the car finally arrived, and my car was towed. I was told by the driver that the car will go to their yard overnight since the repair shop was already closed. I was specifically told that they'll take care of everything from there on. Then 3 days later, I haven't heard anything from my repair shop, and I called them, asked when I can expect my repair estimate, and they told me that they haven't received the car yet! I called my insurance company immediately and they told me that Liberty Towing had tried to reach me and couldn't get hold of me. In fact, I've received countless spam calls all of which I picked up, never form Liberty Towing. Also, never got a voicemail message or text message about it, and they never informed my car insurance company about it either. That's how much they care. Only after I had to call my insurance did they actually deliver my car to the repair shop. Everything they did was worse than the expectations they set, and my expectations were already super super low. Overall, horrendous experience. Will be getting AAA from now on, can't believe I would think Geico made a good choice and chose Liberty Towing. Even accounting for living in LA, this service quality seems abysmal. read more

Used them for the 1st time last week & they delivered on all fronts. Came fast, very professional, clean truck, delivered car to requested destination & shop said good things about them. Bottom line, checked all the boxes. read more

Not good service had to wait 6 hours for a flat bed AAA recommended them terrible service

I had the worst experience with this company it was a nightmare they took my car and I cannot get it back from them they won't even answer the phone my insurance is trying to get it with no luck I'm going to file a lawsuits on this company don't ever try to do a business or trust them on your car you will never see it back read more

Warning DO not use this co .. CALLED this morning to AAA they said they will be there between 930 to 945 am , @ 950 am AAA texted me saying they will be there @ 1020 am all they were texting me saying the will be there 30.45, 70 mints OMG they showed up @ 230 n I had to go to work n @ 230 the towing calls me saying he will be @ the dealer in 20 minutes.. if Yelp had a 0 star I would give them a 0 star .. do not use this co .. I wasted my morning waiting for these fools .. read more

I would not trust this company for a tow! One of their drivers changed lanes on a major street and almost sideswiped me. I would never trust them with my car! Their drivers don't know how to drive. read more

Waste on time requested at 730am said it would be here by 9am get a call at 940am saying they cannot pick up the vehicle, waste of time and unprofessional. read more

Waited two hours for a tow. Called to be told the driver is running an hour late. No one ever bothered to let me know and by the time I called to inquire, the place I needed to be towed to was closing. Rude phone staff. Waste of time. I assume they de-prioritize anyone who is being sent to them from insurance/ road side assistance. read more

I need a tow at night because my car was acting up so I called few other tow company's and they didn't answer me. Liberty towing answered my call and was by my car within 15 minutes. They are very professional and experienced. I am happy I choose Liberty towing and I recommend it to everyone. read more

Best tow truck service around hands down , Usually it's hard to find a reliable tow , but thanks to jack it's always been easy . Respectful and reliable service thanks again ! read more

Liberty Towing - Car being picked up on time - Towing Near Me - North Hollywood, California

My guy Jack came to the rescue on the 170 fwy in less then 30 minutes as promised. 100% Affordable read more

Liberty Towing - Towing Near Me - North Hollywood, California

Unreliable, rude, waste of time. They make you wait two hours!!!! Can't stand that this is the place my rode side assistant my insurance gave me read more

Jack is the best. He's reliable and responsible. He answers the phone at all hours of the night and has a smile on his face when he shows up for a job. I've always dreaded car issues but Jack makes the whole situation smooth. I had to call him in the middle of the night to come tow my car and being a young girl on the freeway in the middle of the night is pretty scary. He showed up right away and made it all effortless. Thank you Jack! read more

Tried to arrive an hour earlier than I was scheduled. Then said they couldn't do the job after I arrived at the location. Happened multiple times. Another towing company told me the issue is is that they take all jobs available and just pick and choose what to do leaving some costumers SOL. Very rude, unprofessional, and would never recommend or use again. Save yourself the frustration. Wish someone had told me beforehand. read more

Driver came and was unwilling to pull into my garage because he said his truck would not fit, but would not even pull into my driveway to see. He wanted me to drive my vehicle on an absolute flat tire and risk damage to my tire and rim. read more

I needed a tow for my car & I was helped today by liberty tow truck driver name Jose, he was a great help & really knew what he was doing. He provided me with quality service, and was very professional. I will highly recommend liberty because of the help I received from the worker Jose to all my friends and family. read more

I have to start by saying that this review is sadly late and deserves twice the stars! I'm greatly appreciative to this towing company as I have had to call upon them on three occasions & every time my buddy 'Jack' has come to my rescue quickly & professionally. I have their number in speed dial now, I don't even bother looking for any other company. The last time I needed assistance, #mybatterykeepsdying! He came to help me out even though he was dressed to go out for dinner & it was Sunday!!!, that is what I call Amazing Reliable Service. I HIGHLY recommend using this company for towing services. read more

Liberty Towing - Towing Near Me - North Hollywood, California

Tow Truck companies usually have a bad reputation.....but Liberty has changed that concept forever!! Jack is incredibly professional, kind, prompt and caring. Jack kept us updated on his arrival time and was extremely knowledgeable of his work. I appreciate how easy you made a bad situation (my accident) into a very calm one. Would definitely use Liberty towing and roadside again. Just wish I was able to give them 100 stars and not just 5! read more

Needed a tow for my 02 camaro car got stuck in 4th gear jack came down to help us really quick hooked up my car to his flat bed strapped it down in mins and we got on our way got to my place and he helped us get in into my driveway which was hard cause of my street is really small and price was super fair, Jack is great and will definitely call him again. Fast reliable great price and really helpful thanks again read more

Jack is the man. Helped us push a beat down Lexus LX470 out of a thin driveway- into the street- and onto his flat bed (which he showed up promptly with). First time I've had to have a project car towed, and I am stoked to have found a company I will be using as long as I can. Thank you Jack! read more

The best towing service ever! Super quick response time and very professional. The best in the business. They'll make the process as easy as possible for you. And best believe your car will be in good hands! read more

One of the greatest and honest tow truck drivers in the valley. He is fast, knowledgeable, and reliable. He has towed for me a few times and honestly is the only tow truck driver I trust with my amg/mercedes. He knows how to get cars out of really hard locations and incase of emergencies he goes the extra mile. Jack thanks again you have never let us down. read more

The owner of this company is amazing ! I called and was in need of a tow off of the 405 on the middle lane and he rushed to help me and even made sure that I was ok. Very professional and vey fast not to mention I have a dropped car there was not one scratch on the bottom of my car from his flat bed. Definitely recommend him for all tows whether it's exotic or basic cars his service is one of a kind. Thank you ! read more

Wow! I didn't know having my car towed could be such a pleasure! Jack arrived exactly when he said he would, and even though my car was in a difficult spot and stuck in park (other companies were going to charge me an extra $100 for that), he charged nothing extra. He was so friendly and totally put me at ease in this otherwise stressful situation. He took great care of my car and worked quickly and intelligently. His tow truck was also the most state-of-the-art one I've seen. It was a truly pleasant experience. Could not recommend higher! read more

Jack from Liberty Towing gave me a quick response upon calling and was extremely helpful! Affordable pricing! Great Customer Service!