John left my car in the middle of the parking lot blocking the entrance and got into his tow truck said somebody else would be here in 30 minutes. I called AAA and no one was set to come. John also had me inside the car while he was trying to get it on top of the flat bed and called his dispatch to share completely incorrect story. My car is parked in front of an autozone that caught everything that happened in their security cameras. read more

Hal's Club - This is John and the tow truck he was driving - Towing Near Me - Los Angeles, California

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Great Customer Service! Spoke last night with Mike to help with updating my schedule tow. This morning Driver Ricky called to update me and was very professional. Appeared on time no issue was super quick on loading the vehicle into FB! I have never had an issue with this provider over the years I've been AAA member and have come across this company! read more

The tow driver showed up very quickly after I contacted AAA. He was very courteous and took my car to the tire shop I had requested. Excellent service! I would highly recommend! read more

We were stuck in a dilemma and needed help fast, Kim was insightful and extremely helpful. We were met with kindness and she let us know what was wrong and gave us the perfect fix. Normally I have a hard time getting what I need with others and they're in a rush to leave but not Kim Lopes. Thanks for saving the day! She showed how we were important and I felt extremely heard. She got exactly what we needed done no fuss or fight. read more

Hello, today December 17 at 8:15 am on the corner of Laurel Canyon and Fox in the city of San Fernando, one of your drivers (red cab with flatbed, male driver) almost ran over a student who was crossing the street. The student had to move back even when he was half way into crossing the street, the tow truck made an unsafe left turn. The student had the right of way. Traffic was heavy as its next to San Fernando High School. Please talk to your drivers and address this issue. I was not able to take a photo of the plate but I clearly saw the decal with Hal's club. read more

I also fell victim to this towing company from AAA. They gave me an estimate of 30 mins , only to arrive 2 hours later. Thanks to reviews, I knew they were trying to pull something off as soon as he looked at my stock car and said it was "too low" and I had to sign a waiver. I said ok bring the waiver and pulled out my phone to record my car as well as him putting it on the ramp and as soon as my phone came out he got aggressive and started saying he will leave if I don't stop recording. Then he just walked away without saying anything and left and marked the tow as complete (to use one of my tows from AAA) They also go by speedy towing and Sabo towing. All the same company just different names read more

Worst tow company in the world AAA SENT THEM TO pick up my car only for me to wait an additional 2 hours after the time they told me to be here to the point I got fed up and cancelled the tow and left my car on the street. ABSOLUTELY WORST DONT PICK UP THERE PHONES DONT HIRE THESE PEOPLE read more

If you like waiting around with no updates, and having to call them directly to get a arrival time that never materializes, these are your guys! read more

Very bad service ... they damage my door handle and refuse to fix it. They work for AAA

My car battery died and Kimberly came to my aid. She was very patient and explained the process and my options. All in all thank you so much for all your help you are much appreciated. read more

Daniel was the best tow truck driver ever . he was so nice and patient for all my questions . Bad way (car breaking down) to meet a good person read more

Terrible service and they lie, they contract with AAA, fist they called and asked what car I was having towed they are given the information by AAA. They should have picked up the car with in 1 hour 1.5 hours later I was told it was going to be another 1++ with no explanation . I had to leave my car at the auto shop it was at because they closed before they showed up! Today they were assigned the call again and 15 minutes later they canceled the call. They can not be trusted!!! They lie!!! read more

This place is contracted by AAA and I had a terrrible experience with the tow truck driver. He mess up my vehicle's handle (driver side) and for which I called AAA to let them know and they stated to call this company directly to resolve this issued so, I called several times and they answer very rude or when they see my phone number they don't answer unless I call private or from another number and when they finally answered they stated they neeed to review the damage claim and they would go from there. I called every day for 3 days and today, they called stating they can fix it and can pick up my truck, then they change their mine and left me a message that it was'nt the driver's fault so, they decided not to take responsibility of the damages that was done by their driver and AAA can't find a solution yet. read more

Thanks Samuel for helping out in such a stressful situation. Made the process really easy Thank you! read more

Avoid at all costs !!! Bandit tow company. They should get there AAA license revoked. After getting in a accident my vehicle got towed into there yard and after just 3 days of it being there they held my car hostage and wanted 2,000$ in fees to release vehicle. Contacted AAA headquarters and notified them with all the rules broken by this company trying to juice a couple extra dollars. Count you're days read more

Horrible, requested tow from roadside assistance, they accepted the request with a 30-45 minute ETA. They kept calling and pushed the times another 30 minutes twice. REQUEST ANOTHER PROVIDER. read more

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Amazing service !! Richard was the driver he was professional, courteous knowledgeable he checked all the boxes of somebody that you would want helping you. Thank you for the great service !! read more

Hals Club Service was the tow AAA dispatch to me this morning when I submitted a request for a tow. The estimated time they would arrive would be an hour later but they came within like 20 minutes. The driver was quick to get my dad truck connected to the tow and I handed him the key so he can tow it to the shop I chose which was within 7 miles so I wouldn't get charge due to my AAA membership. I didn't have to sign any paperwork or pay for the tow service. He got the truck to the shop within like 30 minutes and dropped it off at a parking spot so he didn't have to start the car at all. I didn't have any issues with the driver or the service that was provided to me. read more

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I used this service via AAA and was told they would be at my location in 3 hours, but they showed up in 1 hour. The employees were very friendly and helpful, and made the whole situation feel more manageable. read more

AAA dispatched HALS Towing, and they were great! Christian was patient, professional, and went the extra mile to figure out how to safely load my car after another company couldn't. Really appreciated the care he took. Highly recommend! read more

Do not trust them! If you get a tow from them for AAA, RUN! Ask for another servicer! We have AAA roadside assistance. We called AAA and "Hal's Club Services" was dispatched to help my mom for a tow. My mom asked them to drop the car off at our home and they gave her a false excuse that they couldn't leave it at our home due to the damage. They told her that they could take it to their shop and the insurance could help with the damages that she would be "in good hands." My mom pressed that she didn't have AAA insurance, just roadside assistance. They said it was fine have her insurance call them. My mom blindly trusted them, given they were a third party company that works for AAA, and we have never (up until this point) had a bad experience with AAA. My sister was with my mom and driving with her. My sister signed a paper and wasn't given any copies of what she signed. They should have provided a copy. At the same time, my mom had asked for her house key from the guy who towed her car before he left. The guy who towed her car asked, annoyed, "Don't you have a copy?" My mom said ", Well yes but it's in my house I need the key to get in." He begrudgingly gave it to her. In hindsight we found this extremely creepy! Jump to same day, same week, and next, of back and forth calling asking for car updates. Each time we were told the car wasn't there or in another facility. My dad also went in person and kept getting the run around that either the car wasn't there or that they could not tell him anything without the manager present. Mind you, each time the manager wasn't in each day my dad went (total of at least 4x that he went in person). If it weren't for the proof from AAA that we got a tow to their location, there would have been no proof they had our car, and they could have gotten away with saying they "didn't have it!" They didn't give my mom any paperwork or invoice when they tower the car, they just gave her a business card. Finally the insurance got a hold of them and they were told that they would give the car back IF they pay an arm and a leg for the amount of time the car was "stored"!!! Held hostage is more like it. On top of that they told my dad they can't give him any invoice or quote, that it's all by "verbal contract"!! Our insurance also sent their own towing car to help us get the car out, but Hal's/Sebo said the tow car never arrived. Which was lies too. We basically lost the car to them. Unfortunately my mom fell for a scam. Don't ever do business with them! Run as fast as you can! I still can't believe this happened to us, and I don't want this to happen to anyone else. Please don't let this happen to you. Run! Also, upon looking at further inspection, they're either owned by the same people, or partner with Sebo Towing as they're giving the same address for business ( one just says "suite" and the other "unit"). Sebo is rated an F on Better Business Bureau. So please be careful with who you trust with your car. Don't make the same mistakes my mom made. read more

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My elderly Chevrolet snapped it's shift cable! I couldn't get it into any gear, and needed to call for a tow truck. Billy arrived from Hal's club service, and he was amazing! He mickey -moused the cable together so I could actually drive it to my mechanic and he followed me to be 100% positive I would not have any issues! Hal's Club Service is the BEST, and Billy is magic, pure and simple. I love you guys!!!!!!!! read more

THIS IS THE WORST TOWING COMPANY ! If triple aaa gives you this dispatcher request for another company . Stated that their eta was 30-40 min only to be 2 and half hours late with no communication. I've never had such a worse experience. read more

Great experience from dispatch to driver. They were fast Friendly and reasonable which I appreciated during a stressful time.

I I'm so upset at this company that literally I opened up a yelp account just to put a bad review on this company ,This company is a total scam. They deliberately make people wait an extra two hours just to get a simple call. Any bad review you see about them is 100% real, while the good ones are clearly written by their own people. They waste time, cause frustration, and have no respect for customers. Stay far away from this company specially if you going through roadside read more

Scammers Same as sabo towing Do not follow vehicle code las on their fees Have been holding my car hostage for 15 days. Despite the laws And will not work with my insurance company They need to be reported And sued read more

I called AAA who contracted hals towing to tow my vehicle which was clearly damaged during the at this point a hard time getting them to give me a rental when they're telling me I should pay out-of-pocket for the rental and wait for reimbursement. This is total nonsense. They should take care of it and that's the case. Why should I have to come out of pocket because some incompetent tow truck driver car in park read more

Hal's Club - Hal's to ref refuses to cooperate and help me get a rental car after destroying my vehicle - Towing Near Me - Los Angeles, California

I wish I could give them no stars. They put my car on a flat bed and after it was on a flat bed they wanted to charge me $125 plus $10 a mile because my car was a "sports car". I told the tow truck driver to take my car off the tow truck. I have AAA and I called AAA on the spot. AAA told me I should not be paying anything. This company is scamming people. Don't ever work with them, they'll pull some shady stuff once it already on the flat bed. read more

Chris from hals was very professional and helped explain the procedure and reasoning for Battery testing. He was quick at installing both batteries for a reasonable price. I would highly recommend this young man for all your batteries' needs. Chris from Hals Club is the best . Personally I think Chris needs a raise.. read more

Hal's Club - Professionalism at it best - Towing Near Me - Los Angeles, California

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I called AAA for tow service and Eldrin was dispatched over and was very professional and personable! He also took good extra care in loading my vehicle onto his truck's flatbed. I had a positive experience and highly recommend Eldrin for your towing needs! read more

I called AAA the night before to schedule a tow at 10:30am the following day. Then I called dispatch at Hal's at 8am to confirm, they stated yes the driver with the flatbed will be there at 10:30am as he is reserved for you. Get a call around 11:15 am from the driver stating the call did not get dispatched until 10:30am. He had no idea of my order and apologized as this happens all the time. I avoided the 7am call since that would put to much pressure to fulfill, called dispatch directly and you do this nonsense? If you call AAA, let them know of a bad experience with these guys and avoid them at all cost. read more

This is a broker service. They take the order from AAA and tell you it's 30 min. they keep extending it and shopping it until they can maximize their profit. I complained to AAA and they are doing an internal inquiry because multiple people have complained. if you get stuck with these guys, call AAA right away and change companies. read more

The best service totally satisfied. Fast and easy service always the best great value

Terrible service through AAA. Claimed to be coming in 30 - 40 minutes for four hours!! Left me stranded in 100 degree heat. Also stated that I would need to pay an overage mileage fee. Finally called another company that actually towed me in 30 minutes for the price of the overage fee. AAA and this company are worthless. read more

AWFUL TOW SERVICE. Going to try to file a complaint with AAA to get them removed as an authorized tow service. Showed up to tow a vehicle for us and they stated that they aren't able to tow because it "looks modified" which makes no sense as they were using a flatbed. After they stated it was against policy to tow the vehicle, they stated that they could tow it if we paid them cash under the table instead of going through AAA. What a shady ass company and I hope they lose their business license and any association with Triple A. read more

I called AAA to get my classic car towed to a mechanic. They sent over Hal's Club towing. The driver got into my car with his oily cloth and gloves; he stained my new light colored upholstery. I called Hal's Club to set up a cleaning of the upholstery and they refused to acknowledge their fault and the manager (she refused to give me her name) never called back after a week of attempts. read more

Scumbags. Called aaa at 3pm to have my car towed home where I was waiting. At 3:30 driver calls to confirm address as he's a couple minutes away. 5pm repair shop calls me asking if I'm still picking up my car. I call Hal's towing and they said they had to cancel my call and didn't give me a heads up or anything. Kunem lavner@t Bozi balek. read more

I was broke down and I called Hal's club service- hands down the best and fast service in rush hour traffic in LA. Thank you for all your help. Fair prices and fast service. read more

I had my car towed using this company, through AAA. The tow did exceed the AAA mileage and I was charged for the excess miles, all this is fine. The driver was polite, arrived timely, and no issues. After the tow, I paid by Debit Card, but was told I could not receive a receipt at that time. I have been calling and talking with Julie, several times a week for a few months, being told it will be gotten to me. All I need or want is a copy of an invoice with my VIN on it, so I can get reimbursed from my extended warranty. I really cannot for the life of me understand why they can't supply this. Maybe I'm fortunate that this is all I'm needing, I can only imagine if there was a greater issue such as damage to my car from the tow. These people complete disregard for taking care of a simple request, demonstrates their lack of customer service or care. read more

Pablo was awesome! Was fast and did a great job. Triple A Sent him and I'm happy they did!