Erick, Chris & Juan are always such a pleasure to work with, Me and my family have been going here…read morefor years and they always take care of us! Definitely worth checking out if you're in the market for that next vehicle!

Please be careful if you're considering purchasing a car from this dealership. The vehicle I bought…read morehad severely worn tires, and I nearly got into an accident because of them. I returned to speak with the owner, hoping they would take responsibility and reimburse me for an expense I shouldn't have had so soon after buying the car. Unfortunately, they declined and did not accept any responsibility, even though I had owned the vehicle for less than a month. Vehicle safety should always be a top priority when selling a car, and my experience left me feeling that this was not taken seriously. I encourage anyone shopping here to inspect the vehicle thoroughly, especially the tires, before making a purchase. Stay safe.

Gone.. At the alley location…read more Beware of the online lead in services and non licensed new car dealer.

I got my Kia Forte EX from Car Vendorz and it has been the best car shopping experience. Mike was…read morepatient, attentive, and worked very hard to get me the best possible deal. I am so happy with the car, and best of all I was surprised that he was able to get me black/red interior for no extra cost. This is my second time getting a leased car with mike and I would not go anywhere else. Thank you so much for your services Car Vendorz!

Let me start by saying how relieved I am that I found this dealership! It is so hard to find a…read moredealership that is honest and transparent and that is exactly what I found at Hawthorne motors pre-owned, please be careful not to confuse them with the dealership next door to them (hawthorne motors express). Mike, Karina and Shaun were very professional and knowledgeable-- you can tell they take pride in their dealership. Shaun helped my sister and I with the financing and Kari was very helpful in answering all of our questions and concerns. I HIGHLY RECOMMEND THIS LOCATION. Quality cars and quality service! Thank you for all your help. No hassle, smooth purchase. *I am a photographer and just had to capture this moment for my sister!

My son purchased a car today, and I must say that it was one of the best experiences I've had in…read moreterms of purchasing a car. Mike was very professional and easy to talk to. He was very knowledgeable and explained everything to us and was NOT like your typical used car salesman. His brother Shaun was great too. We were made to feel comfortable and offered beverages as well. My son was pleased with his choice of car, and I was very pleased with the over all experience. If I ever want to purchase another used vehicle, I will certainly buy from Hawthorne Motors Pre-Owned cars. Thanks again Mike and Shaun

I really wanted to love this dealership. They do have good reviews on Google, which is why we gave…read morethem a chance. There was a very specific truck we were looking for: A 2017 Chevy Silverado 1500 Crew Cab in dark grey. We live in Long Beach and I made the drive out to Southgate check out the truck. It looked to be in good shape for this year and was pretty clean overall. I worked with K and Jay on the purchase. They seemed to be very straightforward, did not play games. They worked with me on the pricing and generally did not try to upsell me on anything. The process to purchase the truck was pretty fast. The interest rates right now aren't great, but we plan to refinance soon for a lower rate. We left the dealership happy. Now here's the trouble.... We've had the truck just one week and it won't start. It's dead on the street. When I was at the dealership checking out the truck, they did not have the key fob for the truck, which they explained was typical since used cars are often repo's. When I went to open the truck door when checking it out, the alarm went off. This, they said would be fixed by having a key fob made. They said that WE had to pay the $220 for two key fobs for the car. This was odd, I've never heard of a dealership making someone pay hundreds of dollars for the key to the car they just bought. However, because they did cut us slack on the pricing, I said fine. The trouble started about 4 days after purchase. The car alarm started going off each night around 2am and 3am. Then, less than a week after purchasing the truck, it will no longer start. We are getting an error message that there is an issue with the theft-deterrent system. We called the dealership and they told us to connect with the locksmith who made the key fobs. He came out and said it's not an issue with the key fob, that it's an issue with the aftermarket alarm system placed on the vehicle. The day we had the locksmith come out, it was street sweeping day and we got a $70 fine for the truck being on the street, which just added insult to injury. We called the dealership again and they said they would google what could be going wrong. At this point, we don't feel confident with that and we now have to pay to have the truck towed to GM to get to the bottom of the issue. We're pretty bummed about the whole experience and wish we got a working truck out of the deal, understandably.

While I am not a customer of this fine dealership yet, I have a story to tell about why, when the…read moretime comes for me to purchase a car, Upgrade Auto Sale is the only dealership that will earn my business. My story began when searching for a 2023 Dodge Charger SXT. Like many, I hit Auto Trader, Edmonds, Kelly Blue Book and Car Gurus. And then "CarFax", whose "AI" probably tracked me, sent me an email with a 2023 Charger SXT at Upgrade Auto Sale. It's important to let the reader know I reached out to a handful of other dealerships that had similar vehicles. I reached out to both national and privately owned dealerships, whose names I will not share. Suffice it to say, that only Upgrade Auto Sale warmly and safely welcomed my contact. The others all the did the same "hurry up, giddy up". Their approach and demeanor turned me off. It is important for me as a potential buyer, to feel "safe" and not "pushed" by a seller. Hands down, the very first time I connected with Wendy, and then Finance Manager Naji, they welcomed my inquiry about the car I was interested in. They both made me feel like I was not only their only customer, but made me feel like I was part of their family. Together we negotiated a deal on the car, and I accepted their proposal. In fact, to me, it was a deal almost too good to say no to. I quickly gave credit card data to secure a "non-refundable" deposit, to hold the car. Since I live in Central California, five hours away from Southgate, we scheduled my bringing my trade in to complete the deal in two days. After the call, I ran and re-ran the numbers, telling myself I needed to "sleep on it". After a restless night, stressed out, I finally realized I was making a BIG mistake, that the cash I would need to close the deal would be important for me to have, when my house for sale sells. I realized that the amount of cash that would be needed to buy the car we had negotiated, would be necessary for me to buy my next house in the south bay. I reached out to both Wendy and Naji, explained my needing to "back out of the deal". Naji's compassion was over whelming, unexpected and deeply appreciated. He even told me he would refund half of the "non-refundable" deposit, which I didn't expect. He said that my complete satisfaction was more important to him than a car deal, and in fact did refund half the deposit immediately. In all of my years buying personal cars, this outcome, is something I would never expect from a car dealer. Naji's empathetic response made me feel like I was important to him; like I was a part of his family. Who wouldn't want to do business with Naji and Wendy. Dear reader, I hope my story resonates. From my experience, I can truly say, if you are genuinely looking to purchase a car, truck or SUV, make Upgrade Auto Sale your first stop. You'll be glad you did! Regards, Barry Bagus

FIRST TIME BUYER…read more this was my first time financing a car and I definitely came to the right place! Whole team was very friendly and walked me through the entire process. HUGE thank you to Sonia and Erick for being so patient and helping me drive away In my dream car

Hello everyone I am so proud to let you know that I went to 3 different dealers where they just…read moreused their tricks and lies...I was referred by a close friend to Advantage Auto Sales where it would be my last attempt to get a car with no cosigner .. their finance administrator worked hard to help me and he got me Approved I couldn't believe it after almost giving up... If you fill like giving up on your search for car..I highly recommend you try Advantage Auto sales ... This not a pitch... I'm just very Appreciated for what they did for me and I hope that anyone in my shoes that reads this takes my advice and give them the chance to help you... God Bless..

They have a very friendly and helpful staff. Prices are good and the vehicles are good. They have…read moreCarfax on hand, which is nice. Highly recommend!

Eric at Golden Bull took good care of us finding a new car. Let us bring in our own mechanic to…read morecheck things out, and the mechanic agreed it was a good deal. Car is in good condition, pretty well cleaned, and has a full service history. If I need another used car in the future I'll be giving their inventory a look.

Had a great experience with PUR Motors. They helped me find my dream car in the exact trim I…read morewanted, and the price was better than anything else I found. Ashot was very helpful, knowledgeable, and patient throughout the whole process. He really took the time to understand what I was looking for and put in the effort to find the right car instead of trying to push me into something else. Really happy with how everything worked out and would definitely recommend PUR Motors and Ashot to anyone looking for a car.

I recently contacted this dealer interested in a g wagon. Their response was almost immediate and…read moreafter I let him know it was ok to contact me directly at a late hour. Mike took his time to share some details with me on some current deals they have and the inventory of g wagons they currently have. I am set on an appointment to visit the dealer test drive and hopefully set a deal. I will update my review when a deal is brought home. I do have to note the level of professional service and quick response timing doesn't go unnoticed for a customer who's online after hours.

Thank you! Bought here last month for a really good deal,…read morethey reassured me they were gonna handle everything from the dmv on their end. i received the plates and mail in a timely manner. car is exactly as described with no issues! Sellers are completely honest and trustworthy! might come here again for my other daughter's car

CartagLA made the whole process so smooth and stress-free. Even though I was in San Francisco, they…read morewent out of their way to send me detailed videos, the Carfax, and clear info about the car's maintenance so I knew exactly what I was looking at. What really stood out was how quick and confident they were with every question I had -- no hesitation, just honest and straightforward answers every time. That level of communication really gave me peace of mind and made me feel like I was in good hands. They were super professional but also easy to talk to, which made the whole experience way better than I expected. I'd definitely recommend them to anyone looking for a trustworthy place to buy a car!