While I am not a customer of this fine dealership yet, I have a story to tell about why, when the time comes for me to purchase a car, Upgrade Auto Sale is the only dealership that will earn my business. My story began when searching for a 2023 Dodge Charger SXT. Like many, I hit Auto Trader, Edmonds, Kelly Blue Book and Car Gurus. And then "CarFax", whose "AI" probably tracked me, sent me an email with a 2023 Charger SXT at Upgrade Auto Sale. It's important to let the reader know I reached out to a handful of other dealerships that had similar vehicles. I reached out to both national and privately owned dealerships, whose names I will not share. Suffice it to say, that only Upgrade Auto Sale warmly and safely welcomed my contact. The others all the did the same "hurry up, giddy up". Their approach and demeanor turned me off. It is important for me as a potential buyer, to feel "safe" and not "pushed" by a seller. Hands down, the very first time I connected with Wendy, and then Finance Manager Naji, they welcomed my inquiry about the car I was interested in. They both made me feel like I was not only their only customer, but made me feel like I was part of their family. Together we negotiated a deal on the car, and I accepted their proposal. In fact, to me, it was a deal almost too good to say no to. I quickly gave credit card data to secure a "non-refundable" deposit, to hold the car. Since I live in Central California, five hours away from Southgate, we scheduled my bringing my trade in to complete the deal in two days. After the call, I ran and re-ran the numbers, telling myself I needed to "sleep on it". After a restless night, stressed out, I finally realized I was making a BIG mistake, that the cash I would need to close the deal would be important for me to have, when my house for sale sells. I realized that the amount of cash that would be needed to buy the car we had negotiated, would be necessary for me to buy my next house in the south bay. I reached out to both Wendy and Naji, explained my needing to "back out of the deal". Naji's compassion was over whelming, unexpected and deeply appreciated. He even told me he would refund half of the "non-refundable" deposit, which I didn't expect. He said that my complete satisfaction was more important to him than a car deal, and in fact did refund half the deposit immediately. In all of my years buying personal cars, this outcome, is something I would never expect from a car dealer. Naji's empathetic response made me feel like I was important to him; like I was a part of his family. Who wouldn't want to do business with Naji and Wendy. Dear reader, I hope my story resonates. From my experience, I can truly say, if you are genuinely looking to purchase a car, truck or SUV, make Upgrade Auto Sale your first stop. You'll be glad you did! Regards, Barry Bagus read more

The staff is very pleasant and very flexible, and the cars are excellent; it is the best car dealership I have ever come across.

I really wanted to love this dealership. They do have good reviews on Google, which is why we gave them a chance. There was a very specific truck we were looking for: A 2017 Chevy Silverado 1500 Crew Cab in dark grey. We live in Long Beach and I made the drive out to Southgate check out the truck. It looked to be in good shape for this year and was pretty clean overall. I worked with K and Jay on the purchase. They seemed to be very straightforward, did not play games. They worked with me on the pricing and generally did not try to upsell me on anything. The process to purchase the truck was pretty fast. The interest rates right now aren't great, but we plan to refinance soon for a lower rate. We left the dealership happy. Now here's the trouble.... We've had the truck just one week and it won't start. It's dead on the street. When I was at the dealership checking out the truck, they did not have the key fob for the truck, which they explained was typical since used cars are often repo's. When I went to open the truck door when checking it out, the alarm went off. This, they said would be fixed by having a key fob made. They said that WE had to pay the $220 for two key fobs for the car. This was odd, I've never heard of a dealership making someone pay hundreds of dollars for the key to the car they just bought. However, because they did cut us slack on the pricing, I said fine. The trouble started about 4 days after purchase. The car alarm started going off each night around 2am and 3am. Then, less than a week after purchasing the truck, it will no longer start. We are getting an error message that there is an issue with the theft-deterrent system. We called the dealership and they told us to connect with the locksmith who made the key fobs. He came out and said it's not an issue with the key fob, that it's an issue with the aftermarket alarm system placed on the vehicle. The day we had the locksmith come out, it was street sweeping day and we got a $70 fine for the truck being on the street, which just added insult to injury. We called the dealership again and they said they would google what could be going wrong. At this point, we don't feel confident with that and we now have to pay to have the truck towed to GM to get to the bottom of the issue. We're pretty bummed about the whole experience and wish we got a working truck out of the deal, understandably. read more

Upgrade Auto Sale - Used Car Dealers Near Me - South Gate, California

See all

This was one of the best car buying experience I've ever had. The sales woman was easy to communicate with, understanding of my budget, and willing to work with me in every aspect of the deal, which led to the great experience and I would highly recommend great auto sales for any buyer looking for a deal read more

Great experience with these guys! Financed a VW for my dad and we came back a week later to get a Honda Pilot. The finance manager, Jay, took really good care of us and made sure to get us in the car within the same day. Thanks again, guys! read more

Went in looking for a family Suv, with the help of Jay and Wendy we found an awesome volkswagen atlas. They're service was super welcoming not pushy at all and very friendly. Wendy from the start started assisting us and had patience for us being undesisive. Thank you so much we really appreciate everything. read more

After a month with the car i realized I was played a bit and even a bit is too much for me. When I purchased the car and drove off, I asked them what they had done to the car. If there was any new brakes, new oil changes and Jay had told me that there was however a couple weeks later my brakes felt like they were giving out already I took it to a shop and had to spend $300 Plus because I needed new rotors and new brakes which they told me they had put new brakes I had told Jay that I wanted to drive to Vegas with my family. If this car would be safe and back off the lot he said yes and apparently this car was not safe so that's pretty messed up to lie to a lady who has kids I bought a minivan. I'm obviously gonna be transporting kids. Where is the oil change goes me thinking I had some oil. I've been driving this car and apparently there was no oil in the engine. I almost blew it out because I was lied to by the person who sold me the car I have no animosity towards anyone, but at least be honest when you're selling the car because obviously I wanted to negotiate certain things on my car in order for you to close that purchase Which they were very dishonest about read more