I have gone to this location every year to rent a premium SUV for one day use. I made my…read morereservation in May for July. My reservation was set for pick up at 9 AM on a Saturday morning. At 4 PM the Friday before I got a call from them indicating that the vehicle for me was out with another customer. It would not be returned until sometime Saturday morning, which left me to guess what time I would be able to pick up the vehicle because they could not give me a time. I not only spoke with one of the employees at the Herkimer branch. I also spoke with the Herkimer manager, and then the branch manager. They had absolutely no solution for this and expected me to change my plans that I had. The only accommodation they provided was "we will allow you to keep the vehicle Sunday as well", which did not help. I did not need the vehicle on Sunday. I find it hard to believe that a company this big has only 1 premium SUV in their fleet. I ended up having to cancel my reservation and rush to find another vehicle elsewhere!! There are many other rental companies in Utica. I highly suggest going to them!!

Don't go here, go anywhere else. I had a rental truck for over 2 months while mine was being worked…read moreon. At the 8 day mark I was called and told my truck was totaled and I had to return the rental truck, that was a lied. My adjuster told me not to return the truck. After 30 days enterprise wanted their truck back because I was still paying insurance rate. Insurance rate was $40, customer rate $70. They started harassing me about once a week. They would call me, ask me if they could charge the truck in advance for the rest of the month. They told me "we need to have eyes on the truck" as if they didn't have a credit card on file that could buy that truck brand new, twice, which was still getting billed daily. Then the guy threatened me saying "we're canceling your agreement with us you have to bring back the truck or else, I said "or else what, here how about we just get these all in writing that way it's legal" he said "no we're doing this right over the phone" I said "ok then consider this harassment and any other contact will be considered harassment" as I'm hanging up I hear him say "this is not considered harassment" These people are weird. Genuine trash to deal with. Trying to intimidate someone because you want full rate for the truck is crazy. I wonder how many people this has actually worked on. I returned the truck after 70 days of rental, my truck still isn't fixed right so I'll need another rental and I promise I'll never give this company another dollar after their bs and hope no one else does either.

Literally the WORST car buying experience I've EVER had!!!! IF I COULD GIVE ZERO STARS I WOULD…read more First off let me start by saying I'm a young, disabled, mother of three children. I went to Holt Automotive because at first they seemed very friendly and wanting to help my situation. I went in to buy a safe, reliable vehicle for my family. But after they took my trade, and my money things took a turn for the worse real quickly. They disclosed a few minor issues with the vehicle, one being the service engine soon light and abs light were on but told me not to worry those lights were errors and they did the NYS inspection themselves and it was ok. They did say the power steering rack was cracked but they would replace it. So ok fine. What happens next started showing their true colors. Every time I would call and try to schedule an appointment to have them fix it they were busy, or there was a holiday coming up that they would be away for. I wasn't asking for much just what they wrote on the bill of sale they would fix before a certain date. Well that date came and went and the vehicle just went downhill from there. They ignored my phone calls for months. It got so bad I took the vehicle to my mechanic to see what the hell was going on with it. Come to find out, the "ALL WHEEL DRIVE" vehicle that I had purchased was MISSING the front drive shaft!!! The front and rear axels were leaking, the TRANSMISSION was SHOT, (by the way the vehicle wouldn't shift and slammed so hard my children and I almost got flung off a bridge), the pressure control solenoid was faulty, an evap leak was detected, the brakes, rotors, and calipers were shot and the tires were bald (he told me he had just replaced the brakes, calipers, and rotors), the vehicle was completely UNSAFE to drive, and could have killed my family. Oh and HERES THE KICKER...IT WAS ILLEGALLY INSPECTED AT HIS SHOP! NO MILEAGE RECORDED ON THE INSPECTION STICKER AND THERE IS NO WAY HE SHOULD HAVE PASSED THE ROTORS, CALIPERS, TIRES, ETC. AND HE SOLD ME A VEHICLE WITH NO FRONT DRIVE SHAFT ON IT AND DID NOT DISCLOSE ANY OF THAT INFORMATION TO ME!!!!!! So I call him again to try to ask him questions and he kind of says what I want to hear but totally blows me off for 2 weeks. I tell him enough is enough I want this vehicle replaced. That is the least you could do. He gives me a pos "loaner car" that is way too small for my family and has a check engine light on, a tire that goes flat every other day. He took my vehicle with MY plates on it so he could just do a plate transfer when he found a safe vehicle for me. Another week went by and nothing. So I call him again, he gives me a song and dance and nothing comes of his promises to "make this right". Now a month later and I make an appointment to come in and pick another vehicle. Well he blew me off yet again by not being there. He said he was at the auction looking for a vehicle got me but who knows. Let me also say, the reason I made the appointment was because in a text he offered me my pick of 4 or 5 vehicles. I said ok fine I'll come look in person so I can look them over before I pick one. So while I was there I picked the jeep he OFFERED ME. I called him 10 times because he ignored all my phone calls while I was flipping out because I drove 2 hours with 3 children in the car to my scheduled appointment with him that he didnt bother showing up to. He finally answers and I say look can't you just have someone that works for you transfer my plates to the jeep. He says no there is no way you can have it today. So I drive 2 hours home, that's 6 hours, and $50 in gas I'll never get back. He promised he would deliver the jeep the next day. He DIDN'T. Then promised it would be the next day. He said he fixed the caliper, and vibration problem, so there is literally NO REASON FOR ME NOT TO HAVE THE VEHICLE HE OFFERED ME AND BE DONE WITH THIS HELL THAT THIS MAN HAS CAUSED MY FAMILY. Now he won't answer his calls, texts, doesn't have a voicemail set up. This man is a scammer. He has broken multiple laws, ie, ILLEGAL INSPECTION, NOT DISCLOSING INFORMATION ABOUT THE VEHICLE, NOT FIXING OR REPAIRING THEVEHICLE, NOT RETURNING MY NYS LICENSE PLATES, he has my trade in vehicle, my cash, and the car I bought from him with my licence plates still on it!!! And I'm stuck with nothing. Here is a link I found helpful WWW.AG.NY.GOV/CONSUMER-FRAUD/LEMON-LAW-FACTS-SHEET He is a theif and deserves to be in jail. DO NOT EVER GO TO THIS PLACE. YOU WILL REGRET IT

Absolutely my worst car buying experience ever. Do not trust these people. I left a deposit for a…read morevehicle that they had advertised for sale and apparently it still had a lien on it. They were deceptive and kept me waiting with excuses for two weeks. Five times I was told that they would show up to complete the sale and five times I had to call them. Each time was a different excuse. I am still waiting. Court proceedings may follow. What a complete disaster dealing with this company. Don't say you weren't warned.

Excellent. You don't meet many car dealers you feel that are genuine and honest..Larry hands down…read moremade me feel exactly that from the moment I walked in. I'd recommend Everytime..5 star for me!!

Very nice experience here. Friendly owner and very helpful mechanic. My truck was ready quickly!read more

Although we were happy the past few years we used the company, this year they never called us back…read moredespite me trying to reserve and talking to the owner multiple times. He kept giving me excuses to call me back and then never did. Very strange.

Don't Bother- I called and emailed twice for a quote for a bachelorette party. Both times I called…read moreand spoke to the office staff. Was told the owner would call back. I emailed and he told me that he would call back and never did. Don't waste your time with this company. Would recommend giving your business else ware.

I spent $800 on new tires at Tallsman Tire, only to have them ruined within a month because of a…read morebad alignment. As someone who isn't a car expert, I assumed an alignment would be included--or at the very least, that someone would mention it when I was making such a big purchase. But I wasn't even asked. When I went back and explained what happened, hoping they'd help or offer some kind of discount on replacement tires, they basically shrugged and told me it was my fault for not getting an alignment. No help. No ownership. No offer to make it right. Just, "you should've gotten an alignment." If this is how they treat their customers, I'll gladly take my business elsewhere next time--and I'd recommend you do the same.

Always great service and prices guaranteed. A $14.95 oil change and tire rotation is always…read moreavailable if you mention Yelp.

Oxygen sensors I had…read morea check engine light come on after I had my vehicle got undercoated. Due to the modifications that were made to my van I was referred to Tallmans Tires since they had a lift that could accommodate my van. They quoted me a price that was at least $200 more than other places. They did the repair for over $500. I didn't get 100 yds from the door and the lights came on again. They said I needed to have their special machine analyze the problem for an exhorbatent amount of money. Why spend good money after bad!?? So on my way home I stopped at Ramsay's. They couldn't fit me in this late in the day. But first thing in the morning they got right on it, fixed it, paid for it. Their speed and expertise was amazing. I will not go anywhere else. I can't say enough about their speed, efficiency and cost. I won't go anywhere else.

Shoddy buisnes practices. Will put used parts in over new and charge for new. Mechanics drunk or on…read moredrugs and woman at the ground counter is beyond rude while she blows smoke in your face. Stolen diagnostic programs for the computers that are usually outdated because they share info between shops instead of purchasing. Just all around shady business.

Have a newer black on black Hightop conversion van …read more. desperately needed a hand wash after trip up from Florida .. looks great ! They also touched up some scratches ! got in a parking lot ! Very pleasant crew and I'm totally pleased !

Excellent job, Steve! Picked up my car today and it looks better than it did in the showroom…read more Give him a try, you won't be disappointed.

I bought a Pontiac Solstice from these guys April 2026. When looking online, the pictures showing…read morethe car showed some imperfections due to normal wear. I appreciate this honesty when many dealers show stock footage of a perfect car. Also, when quoting me a payment amount (monthly) through the credit union they use, that was the exact payment I got. Not a big increase. I think these guys are honest and decent, and when I look for another car, they're worth a look.

I purchased a vehicle. When there were a some issues a couple of months later, they couldn't have…read morebeen more wonderful. They got me right in, fixed all of the problems and didn't charge me a cent! Couldn't be happier with the service!