Best sales staff in the business. Bonuses to Andrew !!! What a cool dude !! Great store. Great experiences. Fair prices. Do it !! Shop til you drop !!! Make the kids very happy. Merry Xmas. read more

It would be nice to be spoken to .Me nor my son were greeted but it was packed in there ‍Maybe cause we were the only African Americans

Wanna give a special thanks to the lids employee Cesar or Ceasar went above and beyond to help me with my custom jersey ! Was told it would be ready in 50 mins , walked back with 20 mins to spare to let him know I would come back the next day Cesar was actually done when I got there couldn't believe it as they where full of customers !! Thanks !!!! read more

Lids - Ohtani jersey - Sports Wear Near Me - Culver City, California

I would suggest sticking to shopping online at Lids and definitely do not ship to this store. I ordered a big shipment, had it delivered to this location, received an email that it was delivered, went to this store and they had zero clue. They couldn't find my order, said it was never delivered and insisted it was a glitch in the online system that my package was delivered. After calling customer service, it was confirmed as delivered and signed by an employee too. Thankfully the online rep overnighted my shipment again so I could receive my items. Something weird went on with my first shipment. Again, I recommend not shopping to this location. read more

This review is solely on Ceaser. I had my hat embroidered at the small store and was horrible, brought to the big store and he was able to help me out and re do it. Look for him when you want hats or shirts embroidered read more

The second location of Lids at this mall, was awful. We showed up and store was closed. Hours stayed it should've been opened at 11:00 am. Waited for over 20 mins and now one showed up to open. Went to complain to other location and the worker there said they couldn't do anything. What a waste of my time. Multiple people outside where waiting and the worker was no where to be found. If I could give this store zero stars I would. read more

I recently, purchased a fitted cap from lids.com but it didn't fit my big dome of a head. I went to Lids location at the Fox Hills to return it. I was helped by Eddie [I think that was his name]. The return process of online purchased items was really complicated but he was really patient, offered me other products and stayed on the phone with Lids Corporate for at least 20 minutes to assure the return was processed. I was impressed by the customer service here. read more

Lids - Lids @ Fox Hills - Sports Wear Near Me - Culver City, California

1 star because I was greeted. Minus 4 stars because the 2 males employees there 07.15.22 @6:30pm made no effort in checking up on a particular hat model I was looking for. When I asked an associate if he can check what store has it, all I got was a plain NO. The other team member mentioned that the Santa Monica store MIGHT have it. Don't mean to pull the experience card, but I've worked retail for 10 years so I know what it's like to go above and beyond for your customers. This store definitely did not provide that. I'm loyal to Lids, but c'mon y'all can do better! read more

DO NOT! I repeat DO NOT USE THIS STORE! I ordered a hat online when it came out a few weeks ago (it's not out of stock mind you). I brought it to the store to have the back embroidered. After spending over 15 minutes going over everything with the guy I'm charged almost $20 and told my hate will be ready shortly. I get back and what we had talked about was not done. My embroidery was not lined up and was done completely wrong. The employee or the manger could not have cared less and I can't even replace the hat now. So now I have a hat that I can't wear because it's messed up. Embroidery is not straight and even put a small hole on my cap. All in all save yourself the hassle. Whether it's buying a hat (see other reviews) or even embroidering a hat ( the two things you claim to do well on your website ) you can't deliver and DO KOT CARE one bit for your customers. Thanks for ruining my hat....... read more

Came here in search of my lid size to buy a cap online, but the helpers were absolutely hilarious and helpful, so I ended up utilizing the BOGO 1/2 off and left with two caps. Minus 1 star for the price. Damn it cost a lot to look good! read more

Lids - Sports Wear Near Me - Culver City, California

I was looking for a specific hat and didn't know if they had it in stock so when I asked if they had it all they said was "never" and I asked if I could order it and they laughed at my face and again said "never", there were other employees there that did not say anything while they saw how rude their coworkers acted. Being a hat collector I've never had any bad experience's with other stores like this before or their employees. Very rude service I will not be returning to this establishment. read more

"MEH" typical hat store in the mall who employs high school kids @ minimum wage so wasn't expecting much. They have a decent selection of hats, pretty much your standard Lids store. Going to watch my hometown Tampa Bay Rays in LA this year and decided to get a throwback Rays "dad hat" by 47 for the occasion. Ran me about $30 which was expected. The kind employee suggested I get the hat embroidered for the occasion for $13 more. I love anything customized so why not?! I decided to get the date of the game (which is my birthday weekend) stitched on the back. Here's where things take a turn for the worst. Waited 30m, came back, and it was stitched on the side (not the back) and the staff had an attitude as if it was my fault (lol chill out). No apology at all. Told me to come back in another 30m... cool. Came back to two employees looking at food videos on IG (i can't make this up) and they had an attitude as if I was interrupting them. Told me to wait another 10m, then continued watching the videos. They thought I was going to leave but I just stood there and watched them play on their phones until they rolled their eyes and began working on my hat. It came out fine (so I thought) and I left the store. After I got to the car and looked at the hat in the light I realized it was very sloppy and they had extra stitching scattered around the font. I was going to let it slide but it was purple stitching all over a black hat (no hiding that lol) Came back in the store again and they continued with the attitude as if they didn't mess up my $50 customized hat. No apology again lol, fixed my hat and I was on my way. Almost 90m spent waiting for a 20m hat customization I had to return twice to high school children who rolled their eyes and acted like it was my fault they were incompetent lol oh well if I need a hat I'd prob try another location but if you come here #staywoke triple check your hat and make them repeat your order multiple times out loud! These kids need a baby sitter so I suggest waiting in the store and watching them make it read more

Wow the manager is super rude here. I told him I called before and the staff said they carried Philadelphia fliers merchandise and he said they dont and was rude with an attitude about it. No wonder this place is empty the manager is a rude asshole who clearly hates his job had an attitude and couldn't care less about service. read more

12/15/18.. went to location to buy 3 hats, 1 embroidered and once again they failed to do it correctly, lol. It's beginning to be a normal thing, I brought it up to the employees attention they made it right by refunding me the embroidery fee. I'm happy. Thank you Cecilia. Other than the slight mess up, staff was cool. read more

Needed a snapback, and they came through. GOOD JOB, lol. thats my whole review, LOL. read more

Danny was really great made me feel comfortable and helped me find what I needed for a first for my brother. His customer service made me feel really good. read more

I went in to purchase 2 caps & set a custom order. The people working there were very cool & attentive. Special thanks to Geo. He did a great job walking me through the process & asking questions that I wouldn't have thought to ask. They've earned my business. Great staff. read more

I bought 3 hats there and the guy there was very helpful, he even helped me find a Yankees white hat that I fell in love with lol

Why is it when it went into the empty store, it took the lady about 5 minutes to acknowledge me, but when a man walked in, the associate was all over him in 30 seconds? BAD CUSTOMER SERVICE! Won't go here again! read more

Unhelpful, unpleasant employees everytime I come in the store. Not shopping here anymore.

Very rude and unprofessional manager and employees at that store as well and would never go back. I was going to purchase but ended up not purchasing anything. Because of their unprofessionalism.. And if I could give it zero stars I would read more

The team/staff was five stars. The prices were three. I'm sure the retail prices are competitive, but it was the difference in me picking up another hat. I like the new signature feature they have though! They embroider your favorite players name and number on a hat now...pretty cool?! read more

Alex (female) was beyond helpful and willing to go well above the norm to help me find what I was looking for. I was given a hat as a gift but didn't get the correct size. Alex helped me decipher what hat brands styles sizes etc worked best for me, including showing me how to properly navigate the website to find inventory they don't have in store. The positive review is in large part to her helpfulness. The store itself is well kept and seemed to have a pretty good selection of all sports and style hats for teams from coast to coast, including hockey (Go Ducks!). The inventory size was smaller than some other lids stores only because the store space itself is somewhat small. Nonetheless, for someone who despises going to the mall, it was a pretty pleasant experience, due in large part to the helpful staff. read more

This store's manager doesn't have any policies about store management. Her attitude had been rude all the time, and she cannot deal with my problem, which I got a wrong item from lids.com. She is the worst manager!!!! read more

I was just coming in to find a hat I had wanted. Unfortunately they ran out but the girl who worked there was so helpful. Her name was Alex and I just wanted to let you know how great of a worker she was. Although I didn't get the hat, I still had a great experience because of her. She is a wonderful asset to your store! :) read more

So today I went to this business looking for a cap to buy for my dear, sweet uncle. I was looking around, most of the hats I saw were VERY tacky, so I left and looked around the rest of the mall. I couldn't find anything better, so I promptly returned to this store about two minutes before it was suppose to close. Mind you this is the day before Christmas, so it's expected that there will be last minute customers. I entered the store with my comrade and we began to look quickly for a decent hat. There was an employee working at the time that was picking at a hat and talking to, who I thought at first to be a janitor, but instead was his friend. I inquired about a hat or "snapback" for an older gentleman and he promptly disregarded me and continued to talk to his friend. They then told us after a couple minutes that we had 2 minutes to buy or get out. I found that rather rude since I am a paying customer and my money is what they get paid from. Why is the help talking to me and my friend as if we have three heads? So then, his friend starts to make an obnoxious noise and tells us to hurry up. I felt harassed for the 10 minutes I was in this store by two idiots that wouldn't know decent customer service from their nasty displeasing attitudes. If I was not to enter the store why was I not told "we're closed" when I walked into it? this George individual also made a shady comment towards my friend and spoke to her like she was incompetent. I will take this to the manager tomorrow morning so be prepared. I am NOT the one. read more

The employees, both male and female, seemed to only be willing to help out male customers. Other Lids locations have better customer service. read more

Terrible service! i picked out an awesome hat and was helping my girlfriend pick one out (because the hats were buy one get one half off) and got to close to the exit and the alarm went off and I was then PUSHED backed into the store by a very sullen employee, who said nothing , just pushed me back! As if this was not enough the cashier was rude and complained when I "Slid my card too fast" and threatened to not give me the buy one get one half off discount. Overall i got what I needed but was appalled and disappointed in the service. never coming back again read more