Braelon helped me pick out some amazing hats. He did my embroidery and signed me up for an account. He made my LA lids experience great. Can't wait to go back to NOLA n wear my amazing Dodger hats! I'll def be back. Thanks again Braelon read more

Just got a custom engraving on a hat and Oscar was quick and nice. 10/10 customer service

I bought a hat and it take me two weeks going back and forth just for them to personalize my hat ! And then I get a refund for the hat and I didn't even get it ! So unprofessional read more

Yelp says they close at 10PM. The Lids website says they close at 9PM. I went earlier this week and got there at 8:20PM, rushed there after work. They were already closed. The security guard working the plaza told me they regularly close early. Wish I had known so I wouldn't have wasted my time and effort. read more

Every logo on every Dodger hat was defective in some way and they don't accept returns in store if you ordered on online.

So I had a small issue with the Northridge branch and was informed to call this location and speak to Andy. I explained the issue with my purchase and it being the stores fault not me as a customer. As a customer I can fully understand the policy being my issue however in this case it was not. Andy was not only super professional but very understanding and took the time to listen not simply refuse. Again had the issue have been my fault I would of totally accepted the other stores take. Next time I will take the time to visit Hollywood Highland and speak with Andy. Highly recommend his store and professionalism. Lids has a good manager and from what I'm told a trainer and I can see why. Thanks Lids and Andy!! read more

We come here 10:45AM there was a long line. The place was suppose to be open at 11AM on Sunday but the employees come at10:55 and suddenly change the opening time to 11:15 b/c she came late. People were upset and angry. Totally unacceptable and unprofessional. read more

Lids - Accessories Near Me - Los Angeles, California

(WARNING WARNING this store is giving Fake 50 Dollar Bill) and the staff here are extremely rude.

This Hollywood & Highland location is up on the third floor inside the mall. The following information is directly from their website: Operating out of Indianapolis, Indiana, the retail businesses make up more than 1,000 mall-based, airport, street level and factory outlet locations nationwide, and in Canada and Puerto Rico. LIDS retail stores offer officially licensed and branded headwear of collegiate teams, major professional sports teams, as well as other specialty fashion categories in the latest styles and colors. LIDS Locker Room is a mall-based retailer of sports headwear, apparel, accessories, and novelties which also operates under the Sports Fan-Attic and Sports Avenue retail concepts. Most LIDS and LIDS Locker Room stores also offer custom embroidery capability. LIDS Clubhouse operates team-specific professional sports and university athletics retail stores and e-commerce websites. Hat World, Inc. is a subsidiary of Genesco Inc. COMPANY HISTORY 'Everybody either went to college, or follows a college or professional sports team. Likewise, everybody has $20. A hat is clearly an impulse buy, but one that people can afford. ' That is how Glenn Campbell summarized his, and partner Scott Molander's idea for Hat World, Inc. in the early 1990s. They were right. Today, the Indianapolis-based company is the specialty retail leader in fashion athletic headwear, team apparel and other fan novelties operating as LIDS. After working as successful athletic retail store managers, Campbell and Molander decided to start their own business after identifying baseball-style caps as an undervalued niche in mall retail. 'When we spoke with shopping mall executives about how we were convinced everybody needs or can be persuaded to buy a hat, we were told that we were nuts,' said Campbell. 'But if a cookie shop can just sell cookies or a pretzel shop can just sell pretzels, why not hats?' Finally, a shopping mall in Lafayette, Indiana gave Campbell and Molander their shot from which they sold more than 6,000 hats during the 1995 holiday season. With that successful holiday season behind them the duo acquired a modest private financial placement and opened five more stores their first full year. After growing to 157 stores in five years, Hat World, Inc. acquired its largest competitor, LIDS Corporation, in 2001. With the purchase of LIDS, the Company grew to more than 400 stores and an e-commerce channel (lids.com). In 2004, Nashville, Tennessee-based and publically traded Genesco Inc. (NYSE: GCO) acquired Hat World, Inc. The Company has continued to grow through new stores and acquisitions. Hat World's other retail acquisitions include Hat Zone in 2002, Cap Factory (2003), Canadian hat retailers Cap Connection and Head Quarters (2004), Hat Shack (2006), and Sports Fan-Attic (2009). read more

Lids - Accessories Near Me - Los Angeles, California

Online says they're open till 10pm tried to walk in at 7:50 and they had the door closed and told me I couldn't come in because they close at 8pm (in 10 min) ... I didn't make a fuss but politely told the employee who wouldn't let me in that 8pm is in 10 min and online it said they were open till 10... he still refused entry and didn't apologize or anything. I mean ... pay your people more but also hire people who have customer service skills read more

Manager was incredibly rude and should be fired. Very unprofessional. Highly recommend to avoid this location. Certainly wouldn't recommend purchasing in store here. However, there is 1 very nice and helpful employee who I used to come in and buy from every month and I'd spend a good amount of money when I came in. Consciously, I can't support a manger who treats their customers the way they did me. Even Yelp is saying the store is open right now when she told me they closed at 8pm and it wasn't even 9 when I got there. Their website says 9, Apple Maps says 10. Overall, I think their manager needs to be fired and replaced by someone who can act more professional, less passive aggressive and not take whatever anger that they had pent up throughout the day out on their potential last customer that was about to drop a couple hundred dollars. Your loss Lids. UPDATE: 12 days later and no one from Lids team has bothered to reach out to make anything right after reaching out to their team. Their company is proving to be as horrible as their manager's ego. read more

Come thru Wendy! She got me in right before they closed and helped me out with some difficult embroidery on some Christmas stockings. She was professional and efficient. Thank you Wendy :) read more

Don't waste your time with these people because they will waste yours. I have attempted to visit and call this location numerous times only to receive no answer or arrive, and they have a ''back at _____ time" sign. I made the mistake of waiting the first time, and they were in the back stock room for 35 minutes (the sign said back in 15), laughing and doing I don't know what. Multiple other customers were waiting outside, and we all could hear them. We called, and it just rang and rang. No idea what they were doing back there, but it wasn't taking inventory. The staff was super rude about all of us customers being frustrated. I made my Purchase, provided my email, and left. By the next morning I hadn't received my receipt via email (yes I checked spam folder). I called the next day, maybe 10 times, but no one answered. I came back the day after to request a receipt, and they had a "back at 10pm" sign up. It was 7pm. The store closes at 10. I was astonished. I have filed a formal complaint with corporate. AVOID THIS STORE AND ALL EMPLOYEES AT ALL COSTS. read more

Thanks Khyrie for all of Your help. Best hats shop In town and the price is dope. Great selection and top customer service. read more

Andy, the manager at Hollywood and Highland is the absolute best! I come to this location just for him. He knows how to treat his customers! Thank you for all your help, Andy! read more

I am a frequent shopper at lids but still a fairly new resident to CA. I purchased a fitted cap for a specific occasion in Vegas back in November but ended up not going so I was left with a fitted that had been sitting in my closet for quite a while. Once I remembered and had a chance to return it I realized that my time frame had passed to return within my 30 days but I saw that there was an option to exchange seeing as the hat had never been worn. I traveled to the Hollywood location that I've been a customer of about 3-4 times before to complete my exchange when I told by an associate that I would not be able to exchange because they did not have the hat that I was returning in stock. Once I was told this I referred back to the receipt which did not specify that the store had to have the exchanged hat in stock in order for me to complete the transaction. So for clarification I asked the associate again. He began to rudely say "YOU CANNOT EXCHANGE IT HERE BECAUSE WHAT DO I LOOK LIKE HAVING ONE HAT IF THAT KIND ON THE SHELF." Now I am a patient man and although the tone escalated unnecessarily I maintained my composure and asked what my other options were. He did refer me to the location in Universal city. As I arrived at Universal city not only did their employee accept the exchange without the same item in stock but I explained to her my experience at the Hollywood location and she laughed in disbelief that they claimed they were unable to complete the transaction for me. From my perspective i felt as if I had been lied to and inconvenienced. read more