I came in because I had a gift card to spend. My last experience here was not that good. I came in…read morethis Friday and was greeted as I walked in this time. I wasn't sure if I wanted another pair of boots or a jacket as I already had a bunch of jackets and boots already. They a very limited selection of boots that were my size. But this time I was helped by an employee. Although they had a limited selection of boots, they happened to have a boot that I liked. I was also browsing at coats and was again assisted by another employee. Did I walk in on a lucky day or did their customer service change for the better? Today I was treated good. Their cash register was a little slow as a long line was starting to form but I patiently waited. I conditioned my new boots and wore them. I'm happy. They need stock up on different sizes of boots though.

Early birthday present shopping for a family member. Boot barn has really cute Western style, BOHO…read moretype women's clothing and boots. The store has a nice Western theme with CW music included. Love all the sparkly bangles, belts and buckles. But alas, I was shopping for a male, not myself. Have to come back for myself, when the need arises. Customer service was great. Could not find the size of steel toe boots we needed, but ordered them online and had them shipped to the house. If they do not, we can exchange them for something in-house.

Make sure you come check this out. There's a Lotta good stuff in the store it is on sale and 75%…read moreoff. Shirts are six bucks seven bucks or eight bucks even send her a one dollar.

I recently was out Christmas shopping with a friend when we came into this little store at the…read moremall. I immediately was impressed since I was looking for gifts for my teenage granddaughters and this store had so many cute little things a young girl would love. There was lots of cute costume jewelry, little stuffed animals , unicorn stuff, and so many decorative socks to choose from for men and women. So if your looking for a gift for someone hard to shop for you must check this little place out

Awesome customer service! Always a great experience at this store. Very helpful and quick to find…read morejust what you need.

Ryan and Courtney was awesome! I just came in and bought 3 Buckle Salvage pants for my Hunnie…read moreBunnie Boo, found out that they don't sell it anymore. Bummer! The girls immediately stepped forward and suggested 3 different options close to style and cut that all of us preferred and agreed upon! Thank you so much Ryan, Courtney and Buckle, Sparks for such a professional, friendly and efficient service! Bravo Team!

All I can say is WOW! Grace and Erica were so friendly and helpful. I have a backpack that needed…read morean additional hole punched in it so I could make the strap longer and Grace immediately said she could help me out at no charge. Then she asked if I'd like to have my hang tag monogrammed...of course I would! I'm disabled and she noticed that I was struggling a bit so she got me a bottle of water while I sat comfortably and waited for my tag to be created. She wouldn't even accept a tip for all of the work she did. For me to go in and not spend any money they couldn't have been any nicer!! I highly recommend the Reno Coach store!

Summer appropriate find! I love a simple white handbag for summer. I finally handed a few of my…read moresmaller handbags and wallets to my teenage daughter. Due to Covid, I don't visit as frequently as I did in the past. I prefer to order online and have it shipped to my door. When I visited, customer service at this store was very attentive. Your purchases are tied to your number, and they track what you buy. (Watch out. They target me with their sales everytime.) Lol! They will even clean and wrap up your handbags that usually come with a storage cloth bag. I purchased their leather cleaner and conditioner. I recommend doing it within transitioning from one bag to the other back to storage. My coach purses that are older than my kids are still like new from the genuine craftsmanship and quality of Coach. I will treat myself to a new handbag and a matching wallet annually. I could have worse addictions! If you catch their deals, it's the best value for your dollar. The life of these bags makes my purchases worth it. I have a thing for high-end handbags. I'm a lifelong customer!

I love the clothes here, and wanted something different than Macy's…read more I purchased a few pair of pants and was able to save $$$ for spending over a certain amount. Store has plenty of inventory and a huge discount area both for men and women.

I honestly love express, one of the stores I go to at the Meadowood mall…read more I bought a semi boots at the store, it was 50% off so I snag on the deal. I tried it first to make sure it fits well, It was good to go. I wore the boots on my way work this week, the boots is killing my toes and was unable to change my shoes to a different. I wore it one time as the only I want to wear it. Trying to exchange to a different size, that is all I need. I brought the necessary stuff receipt, the tags and same bag. I went to the store today 12/5/21 at around lunch time. The associate is polite to me, explained my situation that I just need to change the size of the shoes. Not a return or refund. But, unfortunate thing happened they can't exchange the shoes due to the return policy, first of all, she wants me to read the return policy on the table while I'm paying, when I paid for it an associate never told me about the shoe policy, which most stores will do tell you upfront. In return, the manager on duty requested to just purchase a new one, since she can't re-sell my item.. And now they never gave me back my actual receipt, when I called them about my concern, to read the return policy on the receipt, which I don't have it anymore. The other lady also told me to read it, no one can explain it to me properly, but just to read. It's the first time they mishandle the situation, and bombarded with the situation how they want me to buy another shoes.. I told them I will call the corporate, and need the actual receipt and the name of the manager. Now, the manager told me she can accept my exchange and can return to the store, imagine the hassle she gave me. I was at the store 30 minutes.. i wish this was handled fairly, I don't want to make a scene in the store, or argue for more, It feels pointless how they talk to me..

Every time I visit this store I'm impressed. Their sales staff is accommodating. They know their…read morestock. They are so helpful! I was not familiar with J. Jill until I moved to Reno and I'm so glad I found it. Quality at a reasonable price and choices that I find appropriate. I seldom leave empty handed and I always leave with a smile on my face.

Great fit clothes that get constant compliments. For grown-ups. I buy a few pieces each season and…read morealmost always find that they are my favorite, go-to pieces. Once I got a sweater that I felt did not perform well. It came apart at the seams although it had a very loose fit. One of the salespeople suggested I return it. I had never thought of returning something I had worn perhaps 6 to 8 times and already washed. I returned it and got a full refund.

This was a cute clothing store. I really enjoyed the jeans/ pants options, along with their graphic…read moretees. Unfortunately this store is closing down. They are having a big sale. And selling clothes up to 40% off. We went on Tuesday last week and on Friday the locations doors were locked. The Meadowood mall location is still open I believe. This was my favorite clothing store for throwback cartoon clothes attire. I'm sad to see it go.

I love rue 21 it is always one of my go to spots when I come to Reno, however this last visit was…read morenot that pleasant. The girls there working looked just miserable. And their customer service was not the best. Asking for help almost felt like an inconvenience for them. I hope that they were just having a bad day and that's not how they are all the time. I will go back simply because I love it there. But I hope the customer service next time is a lot friendlier and inviting.

Shopping at this store is always the best experience. Last spring I came in for the first time,…read morelooking for business casual clothes for my new job, and the salesgirls were so helpful and encouraging, offering to grab different sizes and suggesting things for me to try. I ended up with quite a collection of great work outfits! Today, I came in again, this time in search of overalls for a halloween costume (and everyday wear, so not an obvious costume). The salesgirls once again went above and beyond, finding the one pair left in the store, and it happened to be my size! I tried them on and they fit absolutely perfect. Thank you so much for the excellent service every visit - I will be back!

I literally just had the most amazing experience at the Maurices located in the Legends outdoor…read moreshopping mall. It was a last minute decision to go to there this evening and I was not really that excited about shopping...that is until I met Jessica, Denice, and Ciara. I seriously could say this is by far one of the most fun times I have had shopping for clothes. First, the customer service was spot on. They never let me have too many items in my hand by consistently, but not annoyingly, asking if I would like them to take the clothes back to the dressing room. While I was browsing, Ciara cunningly was watching my style and types of clothes I was choosing. This enabled her to pick out pieces and ask if I had seen or considered that item. Second, Jessica, Ciara, and Denise even arranged all the items I had chosen into outfits they thought would look well together. It was incredible! They showed me how things could be mixed and matched all by just hanging them up in the changing room! They showed me not only trendy, but sassy ways of thinking about dressing that could work both for casual or business wear. Denice was so knowledgeable about the specifics and ins and outs of clothing. It was clear that not only has she been doing this for a while, but that she has a passion for her work. Lastly, they said they would love it if I would show them all the outfits as I tried them on, so, what the heck! I felt like a little model (LOL)! They were so kind, funny, and honest about everything I tried on. They were there for anything I needed, whether it was to get some advice or to get something in a different size. When I was ready to check out, Jessica had a smile on her face and said she could see that I could not find anything I liked... she is hysterical! I loved Maurices clothes before, but this experience has me sold! I believe this type of customer service really ensures that customers feel at home and as if they are special. I know that I will be back to that store, I mean it was like having my own personal shoppers! ;o) They did a stellar job and I can't wait to go back for some more Spring shopping!