Don't let these so-called professionals & a seamlesss" move from one location to storage to another location fool you. These movers moved me efficiently into 11-month storage -- & that was the last I saw of a ladderback chair & numerous boxes of miscellaneous goods, including irreplacable family heirlooms & an entire bookcase of texts I need for my professional (English professor). These items were all clearly listed & tagged with numbered stickers on the original Household Goods Inventory. Upon unloading my possession to my new location, movers did move some boxes, all labeled, into correct locations. Others, they simply tossed/ packed/jammed into garage without regard of "Fragile" signs. Boxes were stacked on top of one another (often crushed) & there was barely a path for convenient unpacking by myself. And who knew at this messy point that stuff was damaged or broken or even lost. Yet, I signed the document Households Goods Inventory (never told that I couldn't sign, again, signaling poor communication) & wrongly assumed all was good. Not so! Only upon unpacking did I notice broken & damaged goods (I took pictures), along with at least 8 boxes of missing inventory, including that ladderback chair. I called Tom to discuss how to handle damages & missing boxes. He mentioned nothing about my signing off & that it was a "done deal." In fact, he sent me a claims form to fill out. Now comes the very disappointing & unprofessional customer treatment/service regarding follow-up concerns & how to recoup my losses. After many consecutive phone calls, emails, texts (including copies to owner & president), Tom refused to answer my requests, no matter the mode of communication. When I finally did get in touch with him at 7am, he told me never to call him at this hour again because he was "dispatching." He informed me he'd do an exhaustive storage facility box-by-box check & get get back to me when completed. After that, he became dismissive of me when I called to check on status & treated me with disdain & annoyance, as a complete bother -- all for trying to figure out how my stuff could magically "disappear without a trace." At some point, Tom did explain about the computerized log-in process that happens when goods go in storage. Now all I wanted was in-person clarification about that process (& maybe even be shown that it was actually done). If you log in all that was on the original Household Goods Inventory sheet as hetold me was the case, then why now can't my goods be located. At this point, Tom refused to talk to me again & treated me as if I had no right to ask or even question his procedure. So, I filed a claim, which he mailed to me, & was denied. I called for clarification & again was treated with utter disrespect, courtesy, & lack of customer service or concern -- & this as a paying customer. DO NOT HIRE this unprofessional, careless moving company who apparently can get off "scott free" with this kind of behavior. And this was the treatment I got from all people I tried to contact, including the owner & president, who also didn't have the courtesy to respond to my many attempts at communication. I wouldn't even recommend them to move you across the street. They are discourteous, curt, obnoxious, & totally unprofessional, especially when it comes to customer service, courtesy, & communication. Apparently entitled-to communication is NOT part of this company's ethics or value system, as evidenced by a non-responsive owner/president. It tells you something about their corporate values: they have none. read more