Two Men and a Truck is very dishonest and have a business model designed to stick it to customers…read moreon 'moving day' when they know 'they've got you'. They underbid their jobs saying they can do a job with two guys in 6 hours then they arrive and say this job is bigger than the scheduler told us. they then call and the scheduler/ boss says sure, we'll send more guys, but it's going to cost you a significant amount more per hour.... what csn you do, they know you're stuck, since this move has been planned for weeks. I ended up carrying a ton if things myself to help speed up the process to try and avoid some if the now ridiculous increased hourly rate!! Don't get me wrong, the guys who showed up for the job were great, but their management and business model are something to be desired. This company takes advantage of people, and won't accept any responsibility for initially under bidding the job at one price, then telling you it's your fault, and then here come the up-charges!! BE WARE OF THIS COMPANY!!! you will not pay what you were originally quoted.

Please read the shitty reviews on this company. The estimators who show up are nice people. I was…read moreestimated for 2 trucks because I have a second basement, patio furniture and grills, and a full garage. On move day, they showed with 1 truck. The garage and patio and excess items would not fit. They told me if I went and rented a truck they would fill it and move it. I had to leave my wife and twin children there alone while I got a truck. I was estimated 2500-3300 and it cost me 4K. The movers told me Paul Delguidice "Backed it down" to one truck and he did it to others just the day before. He's a piece of shit. He regularly screws customers. Out of time and money. This company should have been sued out of business already. Or at least him personally. He personally is responsible for every failure this company encounters. They allowed me to file a dispute with "Their" system. And of course "Their" system denied me. These people have absolutely ZERO scruples. They would stab you in the face if they could but they don't have the balls to show up. Paul is a fat loser and can't make legitimate money. So he makes fraudulent money. Never use these people. Not with management like that tub of crap.

1 Star -- Loyalty Apparently Comes With a Penalty…read more I am absolutely disgusted by the way Safeguard Self Storage treats long-term customers. I started renting my unit in September 2020 for $110 per month. Nearly six years later, after NEVER missing or being late on a payment, I received a letter casually informing me that my monthly charge is increasing to $657. Let that sink in. $657 a month for the SAME unit, on the SAME floor, with ZERO improvements, ZERO upgrades, and absolutely nothing different to justify this outrageous increase. Then comes the real slap in the face. This letter talks about how rent increases are only made "when absolutely necessary" and after "serious consideration" of customers facing economic hardship. Yet when I went online to price the EXACT SAME UNIT, I was quoted an introductory rate of $150 and a standard rate of only $319 after the promotion. So new customers pay $319... while loyal customers with perfect payment history are expected to pay $657? That's a $388 difference for literally the same space. This isn't "customer appreciation." It isn't "serious consideration." It feels like exploiting loyal renters because you assume moving out is too inconvenient. And the cherry on top? The letter warns about late fees and thanks me for my "continued patronage" -- as if I should feel grateful for being charged more than DOUBLE the advertised standard rate after years of on-time payments. Businesses love to talk about loyalty until it affects their profits. If you rent here, watch your rates closely. Apparently staying loyal just makes you a target for endless increases.

They are renting units online, but no one is here to grant you access. My car is loaded and I can't…read moreget access. sign says temporarily closed. What is going on here?

Had such a great experience today! Tiffany was extremely helpful in getting everything set up and…read moreexplaining things. The facility was spotless. I highly recommend this place to anyone in need of a storage unit near Lombard.

Wonderful staff, impeccably kept, because of the security cameras and other measures I always felt…read moresafe there, even when coming in at off hours.

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

The movers I originally set up, fell thru. I called Move4U on a Friday and was able to schedule…read moremovers the following Wednesday. Roman + 3 did an amazing job. The job was much bigger than I originally thought. Their attitude was outstanding. Each time I asked the to do something was met with "sure, no problem". I can't say enough nice things about this company. This photo was taken after 9 hrs of hard work.

Adil and his team of movers were superb and incredible. They have surpassed all of my expectations…read morewhen it comes to hiring movers. They were timely and showed up exactly when they were supposed to, were very communicative throughout the whole process, and were incredibly fast and super efficient!. When I first talked to them for a quote, they made it very easy as they walk you through the whole moving process. The person giving the quote makes you go room by room and list all the furniture that you are planning on moving to your new place. They then explain what's included in the price and email you a copy for your records. A $50 deposit is required to lock in your date and is credited towards your total at the end. Adil and his team works super fast and waste no time at all. They are very knowledgeable and work great together as a team. They finished our move 2 hours earlier than what was quoted! Amazing! All our furniture and belongings were packed wonderfully in their truck and all made it to our new place in their respective rooms without any issues. I highly recommend using Move4U the next time you need movers. Their pricing is very affordable and hiring them was one of the best decisions I have ever made. My back would never have survived this move and am very grateful for these guys!

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

They were awesome. Packed my 1BR in Chicago with expert efficiency and ability, despite my lack of…read moreorganization. Three super nice guys did the move, and my interactions with the office were super easy and pleasant. What's more? They charged less than their quote. I fully trust this crew and will be hiring them again in the future..

I've used many services before. This by far was the worst. Well not all aspects. The guys who…read morepacked our house - great. I mean they used our sheets and stuff to pack items, but whatever. The biggest issue I had was the guys who loaded our truck. They came over an hour late and then instead of wrapping our furniture, they just started tossing the stuff on to the truck unwrapped. The driver even had to tell them they needed to wrap it or he wasn't going to be able to leave. Then within 15 mins - they broke our credenza. We called the office right then and there and they tried to get the crew aligned a touch better. However there was no improvement. We got to our new home and all three TVs were busted dressed were scratched up couch ripped. Their response was - well we will look into it. I mean when the guys unloaded our stuff they took pictures so they wouldn't be blamed. So I guess the service was "fine" we just got a horrid crew in Atlanta to load our truck which is sad because they were the most important part.