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Extra Space Storage

Open 6:00 am - 10:00 pm
Updated 3 weeks ago

Services - Extra Space Storage

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3.0
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All My Sons Moving & Storage

All My Sons Moving & Storage

1.5
(256 reviews)

After a pleasant initial intake call, I decided not to use thaea movers. It was a price change…read moreafter I left a credit card deposit. All seemed fine when Chris said he understood. Today I get an email confirming my move and the $100 deposit. I was very clear about not moving forward so don't understand why this occurred. When I called back Santos said he would refund the deposit and cancel the booking. But I wouldnt truat this company now.

THIS ENTIRE COMPANY IS A SCAM It doesn't matter how many…read morepeople I talk to, or how many reviews I give, they simply do not care about the customer. DO NOT GIVE THEM YOUR MONEY For those interested in the whole story: All My Sons moving damaged my beloved antique desk beyond repair, dented my neighbors gutter with their truck, took 8 HOURS for a move that was supposed to be 3-4hrs, and in the end forced me to pay before releasing any of my stuff. I never write bad reviews but this company's lack of response to their poor service has forced me to warn people. After speaking with the branch manager 3 separate times, I never heard back from anyone in customer service like they said I would, and instead was sent a damage claim form. I filled it out for my desk worth $2500, and they offered a measly $165 as long as I signed a document saying I would not disparage them online. Well I would rather send a warning then get a fraction of my money back. UPDATE- spoke again with customer care, it seems the company policy is to only offer $165. They really do NOT care about the quality of their service. This move cost me $2300 for a 2 bedroom move that had a second location literally 2 MINUTES away. We did not have an extreme excess of stuff - I was expecting to pay about $1000 after our phone consultation, and ended up paying double. I know for a fact no other moving company in the area would charge this much for a small, local move like this. The movers were obviously not trained properly, taking double the amount of time I was quoted, damaging my stuff, charging me for a kitchen pack where they used my kitchen towels haphazardly wrap my fragile dishes and throw them in a box, and charging me extra for their "packing materials". Not to mention when they finally left the first location, they took a 40min detour when the second place was 2min away. I was lucky I had an AirTag on some luggage because I thought they were going to steal my stuff. They returned and one of the guys started trying to fix my desk with no experience, for OVER AN HOUR of move time that I was charged for! Absolutely horrible experience. I will keep calling them until they give me a proper resolution. This was a crazy amount of money to charge for the longest, crappiest move I've ever made experienced. Do not move with this company. They have obviously grown into a corporation that devalues proper training and good service in order to simply make more money for their investors.

Oz Moving & Storage - Upper West Side

Oz Moving & Storage - Upper West Side

4.1
(123 reviews)

I can't believe I have to write this review, but I figured it was fair to warn everyone who's…read morelooking to use Movage for a long distance move. (We moved from NJ to CA.) (tldr: lack of communication, damaged boxes and furniture upon arrival, poor quality of service) In the beginning, Jeff was very attentive and made us feel like "Yes! This is the quality of service we're looking for in a company!" and the quoted price was great. He told us everything we needed to know about our move and we were excited to move forward. (Disclaimer: Low price is because they have other moves on the same truck as yours. We figured it wouldn't be a problem... it was.) But once we had our stuff loaded on to the truck, that's when it went all downhill. First things first, the pick-up movers told us how much we should be tipping them (they said they wanted 20%), which was extremely unprofessional. I don't mind if they had just mentioned that tips are appreciated, but to have the balls to flat out tell me you want 20%? Really? I didn't hear from Jeff for about a week after our initial pick-up, and when he did respond, all he could tell me was that our stuff was still waiting to be put onto the truck and our 6 day delivery window remained the same. He told me he would update with information when he had some. I asked him if it was possible to get a tighter delivery window once the truck was in transit and he informed me that once we got closer to the delivery window he'd have a better estimate of when our stuff should be arriving. (At this point, we were 9 days from the first day of our delivery window and 7 days since pick-up.) Another week goes by without any correspondence from Jeff. I'm starting to get a little anxious because it's 2 days from the first day of our delivery window and we have no idea where our stuff is. So I contact him again asking if he had an update. The first day of the delivery window is pushed back a day. Still very vague. I ask again if he could provided a tighter delivery window since we're working people and need to make arrangements to receive this move if it does come on a work day. He said he'll try his best. So now it's the first day of the delivery window! Hurray! But silence on Jeff's end. At this point, we figured he'd have some sort of idea where the truck is and have an idea of when the truck should be arriving to us. I email Jeff and no response. I get that it's a Saturday, but if client is paying thousands of dollars to use your services, just a quick acknowledgement would be appreciated. We get a call later that day from the driver saying he's in the area and will delivery the following day or the next, depending on the other deliveries. Okay, great! But why wasn't Jeff able to provide that information to us? The driver told us that they're not actually a part of Movage and they're hired to do jobs within Movage (which was one of the first questions I asked because I wanted to make sure that the move wasn't being contracted out to third parties), so the drivers themselves weren't even in touch with Movage at all. And then our stuff finally arrives... boxes were damaged, wet, opened, our couch was soaked on one side... I'll let the pictures do the talking. The response we get after we express our extreme disappointment is just a very textbook: "I apologize for any inconvenience. This is not the typical feed back we receive from our customers. I will help you as much as possible as I have tried to do from the first time we spoke. I will attach a claims form to this email. Please fill it out at your earliest convenience so we can start a claim process for you. Thank you." If you're looking to do a long distance move, go with Mayflower. We deeply regret not choosing to go with them in the first place.

I was working with a gentleman named Chris who coordinated my move from New York to New Jersey …read more I had originally scheduled for a move with a property that unfortunately was in a "red zone" where the lender could not proceed with the loan . We had to reschedule with a new property which Chris was able to work with me . Thankfully The guys arrived on time and was professional and courteous to me and my wife . The boys worked hard with my 2 flight staircase and we made everything on time . I would definitely recommend this company to people doing that stressful move ! - Andrew P

Extra Space Storage - selfstorage - Updated July 2026

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