Hi Chris - I was setup with a "free" trial of internet air for a month by a former employee back in…read moreAug/Sept, returned the equipment and then was charged over $130 for the "free" service. I have spent months trying to get this resolved, have been sent to literally ten different ph#s (two of which they sent me were to disconnected numbers). Connor at the branch has been great, but his form to correct this was denied. So for a family that spends over $600 a month with AT&T, I find it ridiculous that I now have to consider pulling all our accounts that we have had for at least a decade over this. It makes no sense to me for this to be happening. Now I have been sent to collections for the first time in my life and at this point I will definitely consider leaving AT&T.

I absolutely cannot thank Kory and his staff enough today for the assistance on figuring out a…read moreweird account issue! Informative, assistive, patient and very much an advocate for his customer, Kory was able to get my situation handled after dealing extensively on the phone with AT&T's customer service. Additionally, he answered all of my questions in upgrading to a new phone, discussing features, tips and tricks on adding to the account soon. Again, thank YOU Kory and your staff for being rockstars!

I waked into this store hoping to get my mom's phone fixed. The service advisor greeted me asking…read morewhat did I need help with explain everything to him. He looked at the phone and explained to me that the phone was older and was getting ready to go out any day. He then explained other options for a replacement phone that they had and I requested for a senior citizens phone. He told me that he had was only $80 and that he had Store so we went with that option. He said Phone shipped to me within three business days and to come back into the store to have it set up. I did just that. When I returned, (three days later) there were two different service advisors there to assist, unfortunately, they weren't able to assist me with setting up the replacement phone. Two weeks later, I received my bill and the total was over $250 which is not normal and I called a customer representative for AT&T and they explained that my service plan was changed as well as to add additional laundry added to my plan. I didn't authorize a different plan nor did I authorize any additional lines being added.

I took my mother to this location get her bill on auto pay…read more The store is small but personable. They not only sell phones but also service accounts. We were assisted by Aisha, the Customer Advocate. My mother is getting along in years and tends to be very talkative. Aisha was very patient and understanding. We were able to not only get her bill coming out of her account but reduced her bill by an additional 10.00 per month. This location has good customer service.

What a joke of a place!! U have ppl that "work" here and are goofing around! No actual help! This…read moreplace has a stupid wait time for the amount of ppl that are "working" there is a particular fat dude with glasses that literally has his headphones on at all times, is on his phone n not doing anything but look at u like he's stupid! And to top everything off they are no help at all!! Why have a store with clowns if they are supposed to be there to help!

My name is Nelly and I only speak Spanish. Today a wonderful young man named Marvin helped me with…read morenot only my plan issues but also understanding my phone. Great person, and worker :).

So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

Was just in the store and Ben was awesome. Wanted to upgrade and he explained what I could do very…read moreclearly. No hidden issues to get me to do it and then the ....... He also reviewed my account and told me there was a special and he could add 5 gb to my data. This was wonderful since I usually go over every month! So stop in and ask for Ben aka as Seth Rogan! Thanks Ben.

Worst customer service ever, made an appointment, arrived on time, the 1 associate working took…read moremore than 5 minutes to even acknowledge I arrived, he was working with someone else which is fine, but at least look up from your tablet sometime and say hi, welcome, anything. I was there to upgrade my iPhone, however this store is a 3rd party vendor and not a corporate store so they have none of the iPhones on display, I asked where they were and the guy said what do you want, I told him I wasn't sure and wanted to see the mini, the 11 and the 12, he said he can't show me anything unless I purchase it and If I want to see it maybe i should go to a corporate store. He obviously had no interest in helping me, told me he didn't see my appointment scheduled (even tho I got multiple confirmation texts that it was scheduled) understaffed and the one person working couldn't care less to try to help me. They could learn a lot from the Avon locations! Got 3 new phones the next day from Rockville road!

Sondro Glenn was outstanding in helping me with my cell phone situation I had previously visited…read morethe store on Keystone and was misinformed and not understood on what I was trying to do however I went to the 2SPS store and Mr Glenn handled my situation with expertise and gave me instructions on how to handle my situation with my cell.

Go to any other location. I ordered upgrade online, showing phone was available. Had to call to…read morecheck status. No work done, and they didn't have any of those phones available. Wasted day.

Owen & Gabriel provided excellent customer service when I came in to upgrade my phones. I have been…read morea long time customer of T-Mobile and I appreciated the detailed help I was given. The new phones took a little extra time to get completely set up, but they were patio and friendly while we waited. I'm very happy with my whole visit today, thank you

Went in as our phones were losing charge quickly. Told by the manager if we upgraded and moved to a…read moredifferent plan we'd save over $50 a month, so we did. Gabriel, the manager, informed us that our first month would be higher as we were transferring mid cycle but after that payments would be lower. After 2 months we went back in as bills were excessively higher. He acknowledged their mistake, blamed head office, and gave me his cell number telling me he'd text me when he'd fixed the mistake. Received the text saying it wasn't an easy fix, but he would get us where he promised us. I asked if he would refund us the full amount and place us back on our previous contract if he couldn't fix the issue, to which he responded "absolutely, for sure". Text to tell me it's fixed and for a month we received a lower bill. Then it went back up again and he's telling us there's nothing he can do as it's passed the 30 day reimbursement window. Terrible product knowledge in store, if you want to go with Tmobile, buy online.