Went into Xfinity with a phone issue. Things were not looking good and I thought my phone was going…read moreto need replaced. Seth was able to work his magic and able to find a fix. The store was full of people, but he and his associates were able to work efficiently to find a solution. Everyone was very kind, positive, and helpful.

Waiting for a refund: my 94 year old mom moved and no longer needed her Xfinity equipment (tv)…read more Took it to Xfinity for return in early April. They suggested for time saving , to take to UPS instead. UPS scanned equipment, easy peasy. A month later, her bank account is still being drafted. I do an online chat w Xfinity on 5/4. They confirm return of equipment and assure me they'll refund $$. Then another bank draft! I go to store on 6/4, wait 50 minutes for service. Speak to Jacob, the "lead" at Castleton store who again taps into computer and says he sees previous activity and assures me I'll get a refund. It's now 7/10 and I see no refund from Xfinity. Good news though- not another draft. The best Jacob could offer was a piece of paper w his handwriting and an order number.

I have been a customer with you for 10 years always paid my bill on time. Your guys were behind my…read morehouse on Thursday morning on a pole they unhooked my internet line and left it unhooked so I don't have internet and they say nobody can come to hook up the line till Wednesday. I have a special needs daughter and her cameras for her bedroom relies on this internet! If you can avoid Xfinity I would!!

First I would like to start off by saying 1) I was able to speak with someone on phone when I…read morecalled 2) they spoke to me in a very respectable manner 3) they helped me with ALL my questions and issues in one phone call 4) I got a new phone along with better Internet service in less than 5 days. I feel special

What could be improved?…read more I've had Xfinity service from Nov 2024 to Dec 2025 and I will say their actual service is average. So I decide to change my service to T-Mobile and cancel Xfinity since my contract was up. I went to my Xfinity app and I tried to cancel service. Nope can't do it. I was told that I have to make an appointment and speak to an operator. The soonest appointment was five days away and true their word they called me. Now if you are canceling Xfinity get ready for this... First of all, I was asked why I'm canceling my service? Um because I want to. I told them that I am going to T-Mobile that they were offering me a better price. That triggered Xfinity to offer me a better price. I declined. Then a better price after that. Again, I declined. After that I got transferred to somebody else who then tried to probe me and get more information as to why I was canceling other than price. I proceeded to tell them that I am bundling my wireless with my Internet with T-Mobile. That triggered another offer. Again, I declined. All in all I spent about 45 mins listening to Xfinity beg me to remain their customer before I was able to cancel my service. At the end of the call, I had the option to schedule an appointment to return my box and the only location they had was the Avon store the following Sunday @ 5:00pm. Ugh! Ok 16 miles away but ok, anything to get rid of Xfinity at this point. When I got to the store on Sunday they were busy and I waited in line. There was a man and a woman helping customers. When my turn came I got the woman, I put my box up on the counter and she said we can't do box returns at this store, that their server was broke and I needed to take it to a UPS store. Pfff! So I go back to my car and I googled the closest UPS store 4 miles away. I got to the UPS store and they closed at 3:00 pm. Now at this point, I get back into my car and I'm not gonna lie, I'm feeling trapped. I'm feeling cornered like I just cannot get rid of Xfinity! After having a good think about this, I decided I'm gonna try a different approach. I go back to the Avon store stand in line and this time I get the man. Now I can tell by the look on his face that he remembers me and remembers the woman telling me that they can't take the box back. I proceed to tell him that I was moving and that I had a flight tomorrow morning and I have absolutely got to return this box!! I picked up my phone and I showed him my appointment. Reluctantly, he says OK and tells me to step over to this table in the back that has a computer on it. We sit down and he starts to process my return. As I'm sitting there, it's starting to occurring to me why they sent me away. They work on commission and I am not commission. After he processed my return and I had my receipt in my hand, I told him I'm sorry but I lied to you that I wasn't moving and I'm not leaving on a flight tomorrow morning. He started to laugh and asked me would I still leave him a good review? Sure so here it is. Shout out to Brian at the Xfinity store in Avon for being tricked into making him do his job. It's a shame you have to consort to these kinds of tactics just to get people to do their job. If you are thinking of becoming an Xfinity customer Mazel tov!

You cannot connect with a human. Their AI assistant sucks. I am trying to add a ring doorbell…read morecamera. when it goes to show networks, my network isn't listed/shown. beside the ring doorbell my printers can't be set up because my network isn't showing up. My DirectTV isn't showing up. I only have connectivity with my phones. I have tried resetting my box but that doesn't help. so now I'll have to go into the store and I don't have time. I think I need a more reliable provider and definitely one I can contact a human.

Yes, we visited this Xfinity store! We were helped by an Xfinity in-store customer rep, Ms Shivari…read more(please forgive our misspelling of her name!). She was very kind and provided great service in our phones being "Sims unlocked." we have valued the many years of service with Xfinity, but unfortunately the cost has doubled over the last year and the Wi-Fi online buffering was more than we could endure. Thank you, Xfinity. We may meet again.

Went in to setup a new wifi service and my experience was great. The store was packed and they said…read morethey were short staffed so there was a bit of a wait but hey, that happens sometimes. Once I was called AJ was a great help and provided exactly what I needed so all in all this was a great value to me.

Every single thing could improve. But the most most critical aspect is customer service. They went…read moreout of their way to insure I didn't get a resolution by repeatedly lying and making up nonsense. Apparently the only protocol they follow is to piss you off. Interestingly enough the scathing reply I left to an email I received, generic but an email none the less, was removed without comment by the sender named Ali. I thought this was a nice touch to end weeks of asking for a resolution. Read some of the other reviews that will enlighten you to the service and assure you that I was not alone.

We had moved to a new home and needed Xfinity to set up a new line at the house. They got out with…read moreno issue and told us they'd be back to bury the cable in 2 weeks. The initial service was December 14th. It is now March 5th and I have had 5 separate "appointments" made to get this job done, and it's still not done. I was again assured that today they'd get here by 7 p.m. and was given a phone number to call in case it didn't happen again. Called the number and it was for a service team in Florida. My kids have been injured tripping over this line as it runs across our driveway, and everytime I try to get help I get the same garbage about escalation and how they "understand my frustration". Do not understand any circumstances sign up for Xfinity services.

Terrible company. I asked for a future disconnection and they disconnected me the next day…read moreinstead. After jumping through hoops they said they had to send a technician out in 24 hours to enter my apartment to reconnect my service back to what it was due to their mistake. The billing was also wrong the they activated it again. And they said it would take 7-10 business days before a "ticket" could be written to compensate me for their mistake. None of my devices are now working because the WiFi is turned off and I was on the phone and talked to 3 different people and still couldn't get it fixed. A terrible terrible terrible company.

I had told them I wasn't interested, and they came back to my house 4 more times after that. Then…read moreyesterday there was a guy that showed up. Knocked on my door hard, then my dog went crazy so I peeked out. Ignored it because I had denied thier service 4 times then the guy came back knocking even harder on my door. I then opened the door told him I wasn't interested to that I was asked why. Again I told them I had an internet provider already and I was happy with them. Then kept getting closer to me as he was talking I shut the screen door in between us and locked it. I told him again I'm not interested have a nice day and shut the big door that time. He finally left, then today at 8:24pm after xfinity hours came back to my house and sat right outside of it by the curb for about 10minutes staring at my mom and I talking on the porch. We got the license plate number so we could report it if he came back. I tried to report it to their office but it's a robot on the phone.

We cancelled our service and this was the most seamless Xfinity I've ever been at returning product…read moretook a minute and thought I had an extra charge on account and quickly walked me through it was a partial month and would be receiving a credit.

Was with them for years, prices kept increasing, promos are non-existent for current users, and…read morewhen I finally left (They use Verizon for Xfinity Mobile, Viable does too for only 25m much cheaper) they screwed me pretty hard. Final bill was supposed to be much lower than it was - and they charged it to a card I didn't even have on file, it was a card I used years ago. Don't waste your time with Xfinity, they only care about that initial sale.

No one had to come set up the service because my apartment was cable ready. I'm glad for that. My…read moreonly problem with Comcast is that I'm not getting the internet speed I'm paying for. Can't

I do not have an account with these clowns anymore-this is why: I switched to another carrier last…read moreSpring. Returned their equipment, ended my business relationship, etc. Went with a different company altogether. They are STILL charging my bank account every month; I have been told every conceivable reason they are doing it-and today, when I talked to them AGAIN-they said they will CHANGE THE NEW NAME ON THE ACCOUNT BACK TO MINE as a solution. I am paying someone else's bill and have been for FOUR MONTHS. The offer they made last month to reimburse the roughly $500 they had taken then has apparently expired. This is FRAUD, openly committed! Comcast is a criminal enterprise-and they are OK with cheating former customers openly.

Chuck is wonderful to work with. His knowledge of computing is astounding. He built my new computer…read moreand it is great. Fast and custom built to my video and photographic needs. If you need computing help, you need to call Chuck. You won't be disappointed.

I hired him to set up my new computer. He did a great job on that and took the time to explain…read moreeverything. He even helped me understand a specific program that I was concerned about. He went out of his way to download a program and in doing so he saved me some money. Courteous and friendly throughout and a would hire him again without hesitation.

One star because I can't give them any less. Been with them for decades the only thing I get is a…read morebill getting higher every year. Charging me five times what a new customer will pay. Telling you you'll get such and such speed slows down but it slows down in buffers because everyone wants on at the same time of course and they know that. But they don't tell you that you just find that out. You can never get anyone on the phone that's out of the question. They're chat line is a joke. Horrible customer service horrible company do not recommend. So happy that right now for the first time in years I have a different company as an alternative and they have a following and their local I can talk people. Can't wait to call Xfinity this week and get rid of them. Was able to turn off the horribly expensive cable option which was almost $200 a month, a couple of years ago and that was the best thing I've ever done now I can't wait to get rid of this $125 joke of an Internet and I'm supposed to be on the fast speeds. Xfinity sucks that is a technical term if you don't understand what it means feel free to message and ask me.

Unfortunately, this company has the worst customer service I have ever dealt with. Trying to…read moreresolve simple issues is more difficult than trying to raise Jesus from the dead during a Super Bowl halftime show while making him moonwalk like Michael Jackson to Britney Spears in the middle of a hurricane as he curing cancer. They will lie through their teeth and tell you that there isn't any charges only for them to tack it onto your next bill. You will call the number use the app nearly 2 dozen times and still not get the issue resolved. This entire company not just the store deserves to go under..