Love this office! I've been coming here since I was a kid with Dr. Lai, and have continued enjoying…read moremy experience at the same office when Dr. Kapadia took over. This location is pretty convenient for those in the Richardson area, or even neighboring cities because it borders Plano as well. Charlene (front desk admin) is very friendly and efficient. I always get text notifications (you can set this up with them) two times prior to coming in, and a confirmation call. This is really useful for me because I make the appointments 6 months out and don't remember the specifics. If you need to change your appointment, it's also quite convenient to change times / days. Just take a note to the days they aren't open! The process of cleaning and results are always clearly explained to me when a question arises. The cleaning and polishing process is a painless experience, and fairly quick for me (under the hour). Everyone here is so nice- Recommend this dentist!

My smile is ruined. Dentist Nishit is not very experienced with doing tooth fillings. He is quick…read morebut the fillings will be too big and under filled where brushing after every meal will not be enough to prevent cavities around the filling. The best he will offer is to redo the fillings and "will probably lead to root canal and crown." I had four fillings done by Nishit and all four failed the following month. I told him when he finished the fillings that when he used the floss it cut the floss. He said it was nothing to worry about and that he would make any touch ups for free when I come in a month later for cleaning. I said ok and brought it up again first thing when I came back for my cleaning a month later. The AI scan of my teeth confirmed the new fillings had all failed. I'm afraid to go back Richardson family dentistry as my teeth or so damaged I'm afraid to smile or take pictures anymore. My insurance was maxed out so I have to wait a full year to find a new dentist that can help me fix the mistakes. If you need any dental work beyond a cleaning. Please beware. I really hope no one has to be put through what I have been put through. The staff is nice and very polite including Nishit. He is just inexperienced with fillings.

The office, and restroom are neat, clean. The doctor, and staffs are personable and friendly. The…read moreoffice offers complimentary drink ( good deal). Recommend.

Thank you for your response. Unfortunately, your reply does not address the specific issues I…read moreraised. My concerns are not about general statements regarding transparency or compassion. They are about: * The representations made to me regarding the expected long-term outcome of the deep cleaning treatment. * The severe tooth sensitivity I experienced after the procedure and the subsequent recommendation that the affected teeth be extracted. * My complaint, which did not receive a substantive response addressing these concerns. * The insurance reimbursement that was promised to me but has still not been paid after more than six months. I would welcome a response that addresses these specific points rather than a generic statement.

Dentists. It seems like everyone has one, and they want to stick to what they're stuck with because…read moreit takes too much effort to try another.... But if you're unhappy with your current dentist or you happen to not have a dentist, go to Dr. Ngo!! She has a sweet personality, great with children (well, she has four little ones herself so that's to be expected), and knows her stuff! You also have the option to watch a movie while she works on your teeth!! Fill out the forms online at her website to cut down on waiting time :)

Thank you so much for helping me with dental wax. I was in so much pain from new Invisalign I had…read morefrom my present dentist! You were so nice to provide some at 6:30pm at night. Very nice dental office that is very compassionate and I'm not even a patient here. Very impressed!

About 2 years ago I was looking for a new dentist and one of my friends recommended Dr. Butler and…read morethe team at Main Street Dental. I was overdue for a cleaning and was pretty nervous due to a really painful experience I had at another dentist in town. I was so happy that I gave these guys a shot. Dr. Butler and his team are amazing! They were gentle, explained everything they were doing and restored my faith that I could find a great dentist and have a cleaning without pain. I wouldn't imagine going anywhere else. From the wonderful staff at the front desk that greet you with a smile, to the techs in the back. This is a A+++ team! Would recommend these guys to anyone!!

Had a great visit the first time was referred to a oral surgeon and scheduled my second cleaning…read morethat I can get (I get 2 a year) they do not make sure your visits are covered by your insurance or procedures if you don't check yourself you may have quite a bill!! Most others will go over visits and treatment plans ahead of time so you know what to expect be warned yall they don't care! Won't be looking out for your best interest! Called to see if they can use another billing code for exam because the second one all she did was look into my mouth and say yep it all looks good!!

I can't say enough about this office and the staff. Everyone is so nice! Dr Jason, Dr Jean, and…read morethe Hygienists are incredible. I am so sold on them, I continued to use them even after losing my insurance.

Parkside Dental is top notch. I feel my dad was a bit of a challenging case. They all handled him…read morevery well and did a good job. Everyone was amazing from start to finish. If you need dental care they are a great place to go. I can't say enough great things about the office staff, the assistant and the dentist. They were all awesome!

Dr. Stephen Tran, I…read morejust wanted to take a moment to tell you how much I appreciate you and your team. Laura and I have been coming to you for many years now, and I truly cannot say enough good things about the care you've provided. In today's world, it is rare to find someone who not only does outstanding work, but who genuinely cares about people the way you do. I have always felt that your first priority is doing what is right for your patients, and that kind of integrity means a great deal to me. You have always treated us with kindness, professionalism, honesty, and excellence. It's obvious that you take tremendous pride in your work, and I honestly believe you are one of the very best at what you do. Thank you for taking such great care of us over the years. We are truly grateful for you and your entire team. With appreciation, Bob

Dr. Tran is an amazing dentist! I had avoided going to the dentist for 5 years due to a terrible…read moreexperience and needed emergency dental work. I did not have a single second of discomfort or pain during the entire procedure. Highly recommended.

I'm a 34 year old mom just getting back into taking care of myself again…read more My first meeting with Dr. Tiner was totally normal and we had a plan in place for a tooth extraction. It's my front tooth and I'm extremely nervous about it. I've had root canals and interior bleaching that felt like pain from hell from years ago so I have been very anxious. I went in for my tooth extraction this morning. I noticed I received a text from Dr. Tiner's office yesterday saying they had prescribed me amoxicillin. That was the only drug listed. I knew the amoxicillin was going to be for after my procedure so I had arranged for my ride to take me by CVS and pick it up on the way home after the procedure. When we showed up today, they asked me where my oral sedation was. The office never explained to me that I was going to have an oral sedation prescription that I needed to have filled and brought with me to the office. Nurses looked in the back and saw that they had some left over from previous patients and they would be able to give it to me so it was not a big deal. At this point, I'm already losing trust in the office. I should've been aware that the oral sedation I was going to have was going to need to be picked up by me beforehand and that was never communicated. I go to the back and have a quick x-ray and another nurse tells Dr. Tiner that I don't have my oral sedation but someone said we had some. Dr. Tiner confirmed. He walked into our area and set the oral sedation on the counter, looked sideways at me, and in a very condescending tone said "I don't usually have these." he then explained how I needed to have brought my own sedation. I told him nobody told me I was going to need to bring my own sedation, I would have filled the prescription before my appointment had I known it was that important and then he still managed to respond in a condescending tone. I told him I was going to be leaving and then I got the spiel about how much he wants to help people. I go out to the front lobby, crying, and another nurse says, please don't worry we have plenty of oral sedation in the back. Dr. Tiner seems to enjoy talking down to women when they are very anxious and scared. He should be ashamed of his behavior this morning.

If I could give less than one star, I would…read more This part of the review is specifically for Tina: Hi Tina. You don't know me but I know you. My mother in law came in today for a visit to get some work done, continuing on per previous work. You were so rude to her. Your snide remarks and snarky attitude were not needed or called for. The comments you made to her were so incredibly out of line, I can't believe you're allowed to interact with patients. Is this how you speak to your own mother or how you would like to be treated when you're PAYING for a service?! I truly hope you receive some training on how to act and how to treat patients. As for the rest of the practice, the least you could've done was honored the discount my mother-in-law has been receiving for her care. Affordable dental work at your practice is impossible so the discount was the way she was able to keep going to get her work done. You should really work on your patient interactions, bedside manner, and ethics. If you're looking for a great dental practice, keep looking. Besides the rude comments and snarky vibes, there's too much drama at this office between the dentist and at least one other member of his staff.

Dr. Teng is the best. I have recommend him to everyone. My family has all switched over to…read moreBrilliant Dental.

Dr. Teng is amazing. Very knowledgeable and has the best level of personal effect. The staff is…read morealso friendly and very helpful.