Great service, professional response to customer concerns. I would recommend this business.read more

Fixed my scrapes and dents to perfection! Reasonable wait to…read morecompletion. Price quoted up front. Hassle-free, very painless. Of course I knew this. I'm a repeat customer!

All went well done over here want to give a excellent recommendation to this shop guys are…read morewonderful Dominic and Brandon i thank you for the amazing ceramic job done on my vehicle this will be my one stop shop for now thanks for the walk around Dominic. Oh yeah have to mention about the comfortably waiting area gentlemen awesome place.

This business is committing insurance fraud! They cashed my sister's insurance check and never even…read moreattempted to fix her car. Now they are refusing to take any action to fix the situation. DO NOT DO ANY BUSINESS WITH THESE FOOLS. Owner Dominic Patridge allows his employees to continue committing fraud and takes no accountability.

I love these guys. Tony and Juan are professional. Have more talent fixing and painting cars than…read moreanyone I've ever met. Prices are the best in town. Will help you above and beyond just doing business.

One of the best automotive repair facilities in Central Texas family owned and operated since early…read moreto mid 70s. They get diagnostics and PARTS correct the first time you can order OEM original equipment, manufacture, parts or aftermarket parts. Your choice very professional family based prices are comparable, their staff is highly skilled and trained technicians consistent, service training and schools to stay abreast and keep their skill set sharp Tried, tested and true, Jeff Harris Harker Heights, Texas

Brought my son's 2007 Mustang convertible to Frank to have the top replaced along with the carpet…read moreand padding that was full of mold and mildew because of a significant leak. Frank replaced both the top and carpet with pad at a fair price and even cleaned up the mold and mildew. Would definitely recommend Ace Auto Upholstery to anyone.

Went to go get a top replaced on a Cadillac. Based on reviews I figured this place knew how to…read morehandle the job. Yes the top was replaced but am I satisfied....umm no. My emblems were put back wrong. The job seemed sloppy and very quickly put together. I can see glue on my paint. My car isn't brand spanking new but I am aware of its scratches and yep there's new scratches, as if they used a flat head to gauge up the old top and in the process scratched the car. At a distance my car looks shinning but up close I can see the imperfections. Now my only regret is that I should have done further shopping around and not had jumped the gun. I can't say you get what you pay for because I did end up paying more than what I was originally quoted for. Not to mention getting called and asked to bring cash when I had already paid a deposit using my credit card. I don't like carrying large amounts of cash with me. What kind of business asks you to just bring cash when they clearly accept credit cards.

I recently bought a new vehicle. The vehicle I signed for had some body damage on the back left…read morebumper. The pearl white paint was gouged out, and on a bright white car, that's a pretty painful eyesore. I bought the car from Hertz Car Sales in Killeen and they assured me they would fix the damage. They had me sign a "We Owe" form where they would essentially allow me to bring my car back to their lot and they'd repair the damage. When I brought the car back, they had a contractor work on it, but he didn't improve it at all. So my salesman sent me to the International Collision Center in downtown Killeen. I'm glad he did. Of all the vehicle maintenance I've had, this was easily the best place I've gone to. The place is a little hard to find--it's a small business that opened its doors in 2016 so it appears to still be working on its outreach--but once I was in the door, the customer interaction was world class. After a few phone calls, I scheduled a time to bring my car in. When I made it there, I was immediately greeted by the owner. His name is Lenny, and in speaking with him for a bit before I turned my car over, I learned very quickly that this guy has spent a lifetime working hard to provide several good services for his customers. Lenny's worked in the automotive industry for the majority of his life and recently decided to start his own business. He's done a great job so far. On top of the body work I needed, I decided to get my windows tinted, too. He said, "Yeah, we can tint your windows, man. We can do pretty much anything!" He talked a lot about honesty with his customers and how important it is to keep it real with them. He got to know me and seemed genuinely interested in learning about his clientele. I appreciated that a lot. It definitely helps that he's an attractive and charming guy who actually smiles for a change, too. By the end of the entire transaction, the eyesore was gone and the windows were tinted. He also charged a very fair price for the work and gave me a lifetime warranty for the window tint. In the future, I look forward to keeping in touch with this team and helping them spread the word. Lenny made me feel comfortable and kept it real. I think that's the kind of service we're all looking for when we need a helping hand.

They pulled the old switcheroo and left me with a dented up hood. A blurry roof. And pocketed all…read morethe warranty $ then acted like it was my fault. Everything they touched of mine was messed up. Replying to Lenny's cover up. No one told me it was paint only. Yall knew I wanted the 10 small hail dents fixed before hand. I thought you were gona fix my hood. Fair compromise I think. Since you dint have to do the roof. I told you before we started I would split cost on dents. $500 and you said that was not enough. So I'm right back where I started with a messed up roof and a messed up hood. How is that fair. Then yall wouldn't even talk to me. The old bait and switch. And another thing why would you disrespect the part of the vehicle by painting it with dents in it. Being the owner of a body shop. I don't get it.

Executive directors of Caliber Collision I'm not sure if my first letter of appreciation and…read morerecommendation went through successfully so I'm sending the second recommendation as well the service advisor Matt that works at Caliber Collision 928 West Veterans Memorial is the personification of excellence in achieving superb customer satisfaction because he performs his duty superlatively and he demonstrates the core values of ethics scruples dedication desire tenacity and perseverance while meeting the customers needs or clients needs he's been a significant time educating me over the procedures of body repair and renovation of my truck that needs repainting he walked outside with me to show me the identification information inside the truck that I need to know such as the code of the paint and other important information that I wasn't aware of he took time to provide an educational 101 truck renovation mechanical work and paint renovation course to me he truly went above and beyond the Call of Duty he is a consummate professional I asked Matt does he enjoy working at Caliber Collision and his response was he has the best and most magnificent leadership he said his leaders are focused and dedicated towards helping every supervisor or employee to reach excellence in their profession he said that he is married to his profession and he wouldn't trade his owners or supervisors or managers for anyone he said they are number one Matt creates an atmosphere a vivaciousness and prosocial communication this is my first time going to the Caliber Collision where Matt works at but I will continue going there for now on and I will inform all of my colleagues and friends if they want to receive Sensational customer service or client service to always go to the Caliber Collision located at 9:28 West Veterans Memorial and when they're there they need to make sure they request the distinguishable service advisor Matt who who never ever ever does things right but he always always does the right thing because he is a leader not just your every day the service advisor Matt provides exemplary customer service in excellent evidence evidence-based practices valued service. I would like to also recommend that the advisor or service advisor Matt is awarded a 6-week paid vacation meritorious pay increase job promotion and employee of the year award for his diligence and superlative service Team Cohesion Mark Holmes

Amazing service! Ms. Cosmina was very polite, honest, transparent and just had great customer…read moreservice overall. Thanks to the mechanics, techs and all whomever helps repair my MAZDA. They always updated everyday. My car looks fantastic. It also got done within a reasonable time!

Owner/manager does NOT keep promises and work was shoddy. Richie Cordon promised my vehicle would…read morebe completed in 2 weeks yet it took over 10 weeks. And although the hail damage was repaired, they did not replace the hood as my insurance paid for (had places where rocks and hail hit and metal showed through). Where the trim was removed, it didn't stay when put back on. They messed up my windshield washer fluid hose which made it inoperable. A tail light was supposedly replaced but still broken when van was returned to us. Promised some reimbursement for being so long without a vehicle, but that never came. We went with him because he professed to be a Christian so I expected him to keep his promises. We started this process in May. By December, the van was STILL not completely repaired. We ended up selling it. It's been a year and still no reimbursement. I definitely would NEVER go with this company again. If I could pick 0 stars, I would.

From the owner: At Dent Champs we strive to provide top quality repairs and exceptional customer care. We make the…read morerepair process as easy for the customer as possible providing help with insurance claims and negotiating with insurance company to make sure you get everything your entitled to on your claim. Or customers usually have no out of pocket cost as we pay deductible up to $1000 and also offer help with car rental. We look forward to helping you get your car back to it's pre storm condition. Call now for appointment and free consultation.

DO NOT BRING YOUR VEHICLE HERE. Don't give this untrustworthy company a DIME of your hard earned…read moremoney unless you like incompetent bone headed liars working on your car. Told me they'd have my vehicle done in 3-4 days, turned into 2 weeks WITHOUT EVEN SO MUCH AS STARTING ON IT, JUST FOR THEM TO TELL ME THEY COULDNT GET THE JOB DONE!! I don't even know how this place is still open. I'm begging you to not bring your car here for your own sake. I wouldn't even trust these people with a bicycle!!!!

This is the paint job that was done on my son's car. This orange peel is the best they could do!…read moreThe entire vehicle looks like this... on a black car. This was after they were supposed to have wet sanded the vehicle to make it better. No change from the first look at it when he pointed out all of the mistakes. I guess we should have seen the poor reviews on here before he went there. The bad part, he's used them before with a cheaper paint job and it looked 100% better.

Went in to fix my car's AC, the lady at the counter was very knowledgeable and explained everything…read morethoroughly to me and answered all of my questions. The price seemed fair for what I got done and the service was quick!

Beware of Phil's Auto Repair. In my experience, this shop is dishonest and will overcharge if given…read morethe opportunity. Low ratings exist for a reason. I've gone there several times for alignments. During my last visit, they told me I needed wheel bearings and gave me a written estimate of about $1,300 for parts and labor. I asked if I could supply my own parts, and they said yes, explaining only that they wouldn't be able to warranty customer-supplied parts. I specifically asked what the labor would cost and was told $645. I ordered the parts and, a few months later, called to make sure the labor price was still the same before bringing my car in. They assured me it was. When I arrived with my parts, instead of pulling up my original estimate, the employee created a new estimate with the labor increased by nearly $300. I stopped him and asked him to print my original estimate. He hesitated and only did so after I repeatedly insisted. The manager then came out and claimed the original labor price was only discounted because I was supposedly buying their parts. That explanation made no sense because I had already told them from the beginning that I would be supplying my own parts, and at that time they still quoted me $645 for labor. They never said that price depended on buying their parts. It felt like an excuse made up on the spot to justify charging me almost $900 in labor. To make matters worse, the parts they wanted to sell me were marked up by more than $500. I bought the exact same brand-new parts myself for only $170. Based on my experience, I would not recommend this shop. Make sure you get everything in writing, compare prices, and don't assume they will honor the estimates they give you. After leaving I discovered that they also have complaints with the Better Business Bureau as well