Fabulous work. I absolutely loved the level of service I received! The guys were great.read more

Our house smelled like a campfire after the recent wildfires, so we wanted to get our air ducts…read morecleaned thoroughly. We had used Dr. Carpet many years ago, and since our house is WAY off the beaten path, it's hard to find someone to come out for service. I could tell right away they had their act together. The dispatcher asked great questions like "can we find your house on a nav system", and "do you have cell service at your house". (Yes, and no.) Most people don't think to ask those questions, which can cause a lot of headaches. Also they called to confirm the night before--very thoughtful because I had completely forgotten! The technicians (Mike and Dean) were right on time, wearing masks and gloves, as well as shoe coverings. They worked around my home-office meeting schedule so I didn't have to worry about noise during critical parts where I needed to be speaking to my coworkers. I couldn't believe the stuff they found in my air ducts! (Pictured below, NOT including the dead mouse.) They also showed me pictures of the insides of my ducts, including a few areas that need replacing (they don't do that kind of work, but it's great to know, I would have never thought about that). And finally they made some suggestions about replacing my air filters in a few weeks. I appreciated that they never once tried to upsell me on anything. The total charge was exactly as quoted. Overall my experience was professional, friendly and helpful, I would definitely use them again.

I used a Google search to find duct cleaning companies and this one responded with a comparable…read moreprice and the most convenient hours. The owner came out the day of and did the cleaning. He did a free inspection first. He didn't think my vents looked too bad but they hadn't been cleaned in a long time and so I wanted it done. I was working from home but he didn't interrupt me and didn't scare my cats - which is saying a lot. He explained that some vents suck in and some push out - which is why I had thought some were clogged (they weren't pushing warm air out, but weren't supposed to). He was totally professional and kept everything tidy. For $385 I feel like I got a great deal! Especially knowing how many dead spiders were just laying under my vent covers. EEK!

I was absolutely positively not impressed with their service! Had them out today and of course, as…read moresoon as they get here, they try to upsell you. Our technician arrived unprepared and had to borrow my personal items. He made a giant mess in several areas and never bothered to vacuum or clean them up, which upset me because we had just had our home professionally cleaned. He also failed to bring his own extension cord and when he borrowed mine, he just left it on the ground outside instead of putting it back where I showed him it came from. He also forgot to pack his own garbage bags for The dryer vent cleaning and then left the bag outside on the ground for my dog to get into. The amount of lint dust, and dirt that he left on the top of my gazebo was unreal! They should come more prepared and bring tarps to cover areas if there is a possibility of them making a mess. He tried to vacuum it up with his little shop vac, but didn't have any attachments to actually get it well cleaned so I'm sure we will have to finish cleaning it later. Also left several chunks of lint on the ground outside for my dog to get into. Upon leaving They informed me that there was going to be a 3% service charge if I used my credit card for payment, which was not told to me at the time of the appointment! I paid him and he left and then realized not only did he forget the garbage bag, forget to put my extension cord away, but he left his own ladder. He was a nice young guy. I just don't believe he is properly trained and is extremely unprofessional. I would not recommend them and I will not be using them again. When I called the company, we had the same answering service answer the phone and I asked to speak with a manager or the owner and he said he would forward on a message to them and get right back to me. It has now been several hours, so I guess I am going to have to clean everything up myself, which is super unfortunate.

I had my air ducts cleaned today by Clean A Duct, and I couldn't be more happy with the results! I…read morehad to reschedule several times and they were very accommodating. The technicians arrived right on schedule. They were extremely courteous and I asked them to explain the process before they began. The cleaning was thorough as they meticulously went through each vent and the main duct system. As expected there was a slight smell when starting the furnace back up (not dissimilar to how it might smell after being off all summer) but that cleared up quickly. We haven't had them cleaned in the 12 years we've been here (I know, I know...) but I really expected them to be worse. They even replaced the filters on the furnace (I provided them). The pricing was reasonable and comparable to similar services. It took about 3 hours for a 3k sq ft house. We also had them clean out the dryer vent.

These guys are great. They quoted air duct cleaning for me over the phone, came the next day right…read moreon time, and did such a thorough job all while explaining the process and giving me updates along the way. I love that they're a family owned business and that they had all the tools and knowledge to provide quality service. I feel like I got a great value. I recommend Clean-a-Duct to everyone, especially to those who, like me, have never had their ducts cleaned before. I couldn't believe the amount of dust and pet hair they removed from my ducts! The house feels lighter and much cleaner now! Thank you Tim and Keali'i! -Adam

Lucas and Autumn were really great all around. They were professional, thorough, and very easy to…read morecommunicate with. First they explained the entire process and asked if we had questions. Then proceeded to pre-clean all the vents with a HEPA Festool. They realized that one of the ducts was disconnected and even crawled under the house to reattach it for no extra charge! They showed us how the negative air machine works and the filter they use in the negative air machine before - and after carefully exiting with the dirty ones. Later we were able to inspect them outside! There were playing cards, a pine cone, and a massive, disgusting amount of dust/grime among other things. They uploaded a bunch of before and after pictures of the ducts along with the invoice and sent an email after they left. We are so happy we both chose to get the ducts cleaned and chose Better Air Northwest to get it done!!!

I recently used Better Air Northwest for a full cleaning of the HVAC ducts in my 5200 square foot…read morehome which hadn't been professionally cleaned in over three years. I was impressed by the process from start to finish and the noticeable difference in air quality afterward. The scheduling process was easy and transparent. I called on a Tuesday, and they were able to fit me within two weeks. The office staff clearly explained the pricing structure (which was fixed based on the size of the house, with optional add-ons like dryer vent cleaning) and sent a confirmation text the day before. The technicians, Andreas & Cody, called me 50 minutes before arrival, right arrived pretty close to the promised time. I knew there was construction down the street so I figured they would be delayed due to stopped traffic. The two arrived in a well-marked truck and was immediately professional. They took time to explain the negative pressure vacuum system they use, which involved hooking up a large hose to the main duct trunk near the furnace. They wore boot covers inside the house, which I appreciated. The cleaning itself involved systematically sealing off all registers and then using powerful air whips into each vent to agitate and loosen all the debris. They showed me the incredible amount of dirt, dust, and junk they removed from the main trunk--it was genuinely shocking and visually compelling. When finished with the vents they took on the dryer. The lint cleaned out of the vent and the filter was surprising. I expect the drying cycles will be quicker with a clean system. The entire process took approximately 5 hours. Once finished, they sealed up the access holes they created cleanly. There were only two rooms where they forgot to move furniture back in place. The immediate difference was significant: the air in the house feels fresher and less "stuffy," and the HVAC system runs noticeably quieter. I am confident that the removal of years of dust and allergens will benefit our household, especially during allergy season. Better Air Northwest delivered exactly what they promised: professional service, clear communication, and excellent results. I highly recommend them if you are looking to improve your indoor air quality.

Oregon Ducts cleaned our ducts, first time for this house of 59 years! Took about 2 1/2 hours. The…read moreyoung men worked hard, cleaned up and did a good job.

The two gentlemen who came to the house were wonderful to work with. They removed their shoes upon…read moreentering and took great care to protect everything in the home. They took time to explain everything to us, and were complete thorough in everything they did. We were blown away by the amount of stuff that came out of our furnace ( which we thought we kept really clean) we have removable filters and do it on a monthly basis. Anyway, after the two guys came out we were so happy at how clean our home was afterward, and my allergies were so much better. It was worth every dime!

Very knowledgeable and helpful. The scheduling was easy and arrival was on time. Will definitely…read morehire again.

Tech was on time and knowledgeable about dryer vent issues. He explained service options clearly…read moreand without undue sales pressure. Very satisfied with the service.

Our HVAC system was put in 11 years ago, and this was the first time we ever had the ducts &…read moreregisters cleaned. 2 guys came out to do the work. We have 23 registers, 2 returns, and 2 bathroom fans. Both of the guys worked non-stop for 2.75 hours. The registers are all now squeaky clean (they were horribly coated in dust) & our house no longer smells musty/dusty whenever the air comes on. The cost for the service was $750. I have no idea if this is good or not. I have nothing to compare the price to, since I couldn't find anyone else in our area that does true duct cleaning. But I will say these 2 guys worked hard and did a stellar job. They even offered to put our new filter in for us (we supplied it) at no extra charge.

Dan was very professional and a good communicator. Cleaned out our furnace, vents, dryer vent, and…read morechimney. Well worth it.