My experience was beyond fantastic. An old outside pole lamp was repaired with skill, unexpectedly painted and returned with a perfectly matched old bulb included. The passion for their trade, the knowledge they share about the world of lighting, old and new, and the enthusiasm with which they greet and care for their customers, is unmatched!!!! read more

Never got past a phone call. Apparently you have to make an appointment and give them a $100 deposit for the privilege of looking at their showroom. That ain't going to happen! My money will be spent elsewhere. Gordon & Mary B read more

Great place to do business. Proprietors are extremely responsive, creative and a joy to work with. Perfect place for lamp or fixture repairs or creative lighting creations! read more

Emailed looking for a vanity light as the purchase I made on Amazon had missing parts. I called them to ask if I could come in as electrician was returning in 3 days! They were unable to help but advised me to a different retailer. They were so nice in assisting me to get what I needed. THANK YOU. read more

Not a car in the parking lot....saw the sign on the door that said appointment only or call (Covid precautions) . I called and advised I was in the parking lot or could I make an appointment. Again, no cars in the parking lot. They asked if I was a contractor or a "serious" buyer or just browsing......See ya Shrewsbury Lighting Showcase. I will buy from someone else. Based on all the other reviews..it's just as well. read more

This business wanted to charge me $100 to walk in the door and browse lighting for my home. They said it's so they deal only with "serious customers". Not happening. read more

I have never been treated so rudely. Paid the $100 fee and had initial appt which was ok-Al was scattered and julie didn't know anything without asking him. Came back for another appt to finalize everything. Keep in mind this was a scheduled appt--walked in and he had other customers. I waited a half hour and then I guess I had the audacity to say something about my waiting and Al rudely told julie to refund my $100 and I could leave. They refused my business. Yet they scheduled this appt?!! I went to another store where the owner said she had heard this from other people. Don't go there. Rude, unprofessional and also not knowledge about the products they sell read more

Stopped in to look around for lighting (we are building a new home). There were two females sitting at counter food all over the place....told us we couldn't come in. Asked us if we were previous customs and if not needed an appointment to look around. Craziest thing I've ever heard! Rude actually! Guess they just lost a great customer! I will NEVER recommend this place to anyone!!! read more

Horrible customer service! I used them in the past... But I will NEVER go there again. Al is unprofessional, lacks customer service and generally rude and unwelcoming. DO NOT SHOP Here!! A year ago I purchased 2 chandeliers and 6 sconces and now we are in the market for vanity lights and bedroom fixture. I went I to have a look at some catalogs and was quickly brushed off and told I would have to put a $100 down to even look at catalogs and to go home and go online. What is the purpose of this store?!?! Get your act together. read more

When things go wrong, these circus clowns run around in circles blaming everybody and doing nothing. My recommendation is SHOP SOMEWHERE ELSE! I bought six simple, flush LED lights. Two failed within a couple of weeks. The rest have been fine. When the first one failed, I took it back for replacement. They were out of stock. When the second one failed, I just called and asked them to order another. So at this time, they had my money, and I had a dark stairway into my basement. Months went by. I called them repeatedly and they just fobbed me off. My wife was also fobbed off. More months delay. We gave them two email addresses to contact us on and phone numbers. Well, they don't return phone calls, and their excuse for not emailing is that somebody wrote down the wrong email address. Coincidentally, they told me that two different people had made the error of omitting our middle initials from the email addresses. Hmmm? Finally, they told me they could get two lower wattage editions of the same lamps, so I said "do it". Elsewhere, the lower wattage versions retail for $10 less than the ones I paid for. When I asked for the refund they told me to pound sand. They blame the technology (LED), they blame the supplier, they blame the manufacturer, they blame the sales guy and they blame each other. But they don't try to fix the problem. I don't blame them for the failures, but I fault them massively in their inability to manage the problem once it had occurred. read more

I had a wonderful experience here. I bought an old lamp from an antique store and called Lighting Showcase about having it re-wired. They invited me to go right over, even though they were supposed to close for the weekend in 25 minutes. When he realized that it would not be a quick, simple job, he said I'd need to leave it there and they'd have it done by early next week, so I left. But he ended up staying late to do it that same evening and invited me back to pick it up. He did a super job matching the hardware colors and preserving as many of the original parts as possible. He even threw in a free lampshade! I'm very happy with the job they did. read more

My husband and I went to this store for our pendant lights. We had ordered multiple lights on line and were unhappy with each purchase. George and Juliana were so helpful and friendly. Within 30 minutes we had chosen our pendant lights. George walked us through it all and both looked at photos of our remodel to help us with our purchase. We couldn't be happier with our purchase and with the friendly and professional customer service we received! We will return for future lighting needs and we will also recommend them to others. read more

BEWARE - STAY AWAY FROM THIS STORE!!! I ordered a ceiling fan which was not a stock item. it had to be ordered and would take 1 to 2 weeks for delivery. Two days later I called to cancel my order and asked for a credit on my card. I was told it was too late, the order was already placed. I said I would be willing to pay the 20% restocking fee even though I didn't receive the fan. But that wasn't acceptable either. Now the store has close to $200 of my money with nothing I wish to purchase. I am in the market to buy a solar light fixture, but they don't carry solar items. I even thought well I'll purchase some LED bulbs, but at $30 a bulb when I can get the same thing at Home Depot for around $8, just another rip off! I have never dealt with such unprofessional people. They need a course in customer relations! Again, I urge you to stay away from this store. I don't even want to give them a single star! read more

I called them to help comprehensively source the lighting for a new construction home we are building. They couldn't be bothered to engage other than referring me to their website. They obviously didn't want to put forth any effort at all towards making the sale and earning the business. Look elsewhere for professional service. read more

We ordered out light on Nov. 4, and paid in full. We were told it would be 2 weeks. We checked in 4 weeks later, and were told deliveries were messed up because of hurricane sandy. Received a call at 5:30 on a Saturday that our light was in, and we could get it during the week. Stopped by, but they were closed. One night someone as there, but waved me off. Stopped on a Saturday to find that they had closed for Christmas vacation for two weeks. We were finally able to get the light on January 4. Although I complained, and they agreed that the situation was absurd, they offered us no additional assistance, delivery, compensation, etc. we had really wanted the light for thanksgiving and Christmas, and did not have a living room fixture during that time. Since we had paid in full, we had no choice but to sit in the dark during the holidays. Horrible customer service, will not use them again! B.hobbs read more

I went in looking for a replacement outdoor light fixture. From the moment I walked in the sales associate (did not get a name but can only assume that he was Al) was rude from the beginning. All I wanted was a dome light and he was acting like I was some kind of moron for not having measurements of how high the outdoor light was and was very short with me. I could not believe how rude he was for no reason whatsoever, especially considering I did not need to be "shown" outdoor light options when I already knew what I wanted. I ended up just walking out the door. I cannot believe people would entertain the thought of doing business with these people. I don't see how they expect to run a business when they are so demeaning right from the initial encounter. read more

I went to Lighting Showcase to have my lamp fixed. The gentleman at the store told me that the wiring would last another 15 years. He then tweaked something and the lamp was working again. He told me that there was no charge. The people in the store are honest, straightforward and very pleasant to deal with. If I have any more lighting purchases or repairs, I will be returning to Lighting Showcase. read more

I have never written a review on Yelp before, but felt it necessary after seeing the reviews posted. I have to say I completely disagree with the ratings, as we had a wonderful experience. I did have to make a deposit, however that deposit was deducted when I ordered all of my lights. Al sat down with me for countless hours, and even went to my new home and made suggestions on lighting that he felt was appropriate. I felt the hundred dollar deposit was fair, as he spent so much time sitting with me, and even traveled to my new home so that he would understand the layout and be able to make appropriate recommendations. The lights were more than I ever expected and I was very pleased with the quality. Also, and I believe most importantly, I would have pictures of lights and Al would find similar ones in his catalogs in a different brand that were much more inexpensive, but yet still great quality. Finally, I could not find a pediment light that I liked for over my sink, and Al actually made one for me- it came out amazing and matched the overall look that I was going for in my new kitchen. To summarize, I am sorry that some people did not have the experience I had with the Lighting Showcase-however, after reading this review, I hope you will give them a chance-I think you will be very happy with the customer service , quality of products and overall experience you will have in the store. read more

I purchased a $4,000 chandelier in April of last year. It stopped working in December. The owner still hasn't called me back and store employees have been giving me the run-around. Two electricians came to figure out what was wrong and it was determined the fixure itself is at fault. I've spent $6,000 to the date and live in the dark. They are only happy and friendly when you are at the store with cash to make a purchase. STAY AWAY!!! They don't stand by the quality of their products and customer service is just terrible. I've given them plenty of opportunities to solve this and they ignored me completely. read more

First time, last time. Unprofessional and waste of time and money. First time customer and we spent (pre-paid) $700 worth of lighting, and said it would arrival quickly. Never informed of delayed arrival due to out of stock. And then had to pay a 20% restocking fee for unused and unopened lighting fixture. Owner, Juliana Rybicki, made aware of our dissatisfaction and avoided us while we were in store. Will be ordering online in the future. Definitely no value in this brick-and-mortar experience. read more

Wow, a one-star review, and I somehow feel like I'm being generous. We had a new house built just over a year ago. We had to deal with a number of vendors and tradesmen - cabinetry, lighting, electrical, flooring, plumbing, countertops, patios/stonework. It was inevitable that we'd encounter issues here and there but my experience with The Lighting Showcase takes the cake. I have never before had to work with such horrible vendors. The staff delayed placing my order, and then some lamps were backordered -- my house ended up being completely finished but lacking outdoor lamps for nearly a half year as we awaited their delivery. They made no effort to find replacements nor did they offer to provide any sort of temporary solution. After we finally got them installed, we experienced problems with the poles attached to the lamps (solar sensors) and they would not replace the poles and they tried to pass me on to the lamp manufacturer for support (eventually they did end up replacing the photovoltaic sensor but only after literally MONTHS of harassing). After spending $4k at Lighting Showcase for the lights to our new house, I expected better service (heck, I expected some service). Al and Juliana were both exceedingly rude and unapologetic. They do not seem to back their products with any reasonable level of customer service. As a side note, the photovoltaic sensor on the lamp post failed a second time and the the ceiling fan in our master bedroom is also faulty. But Al and Julianna's service was so poor and their attitudes so offensive, that I am staying away and living with the shoddy products (at least until we get around to replacing them from/by a different vendor)... so, yea, Al/Juliana, you win. Your service was so bad, I don't even want to attempt trying to fight with you to get you to fix/replace them. Stay away from Lighting Showcase. read more

Went to Lighting Showcase last week to look at pendant lights for a new home. Megan was very helpful and took time to show different varieties of lights and gave us prices. We went back today and Megan greeted us in a cheerful manner and we told her we were looking at ceiling fans. She was working on some paperwork with the owner and he said to her "let them go look at fans-we're going to finish what we're doing". My wife and looked at fans and wanted to know if the fan we selected came in two different sizes... a 54" and a 44"...as we wanted matching fans. We were told that there would be a $200 consultation fee to check the sizes and prices of the fan. Are you kidding me? We couldn't even get a price and find out what sizes were available without a $200 fee! Customer Service rating gets a grade of F! Absolutely disgusting way to do business. Went on lamps plus.com and ordered the light with no hassle! There are many other choices to buy lights and fans. This is NOT one of them. The owner is rude and discourteous and a fee to get a price on an item is absurd! read more

George is not knowledgable about many of the products. Will not take any orders back that they do not stock. Aldo was very rude.

The staff was very friendly and nice, both on the phone when I called and when I arrived in person 15 minutes before they closed. They didn't rush me and were happy to help. And, I ended up with a light I couldn't find at the other 3 stores I visited. read more

This is a great option to choose lighting in this area. Their prices can't be beat, literally. I went to Yale lighting and they quoted me $4,400 for the same light that Lighting Showcase quoted me $3,000. That is just the tip of the iceberg. After speaking in detail about our lighting needs with the owner, he offered to custom fabricate a fixture for us if we needed. They have been in business a long time and know what they are doing. I read the other negative reviews and think that those people are probably exaggerating what actually happened as so many people do. They may not have every light you are looking for in the store, but they do advertise that they will match online prices. Why would you buy online, when you could have a local business to support and a real live human being to take care of things when they aren't right. read more

I have NEVER been treated so rudely as a customer in my entire life! I had just been to AD Cola in Natick and purchased several lighting fixtures and then went to Lighting Showcase to get more information on an ORB light and measurements THAT I FULLY INTENDED TO PURCHASE along with other fixtures that I still needed that I had looked at the previous week. Al saw the AD Cola slip in my hand and RUDELY said do not waste my time and that I should have been smart enough not to carry the AD Cola slip in my hand. When I tried to explain that I fully intended to purchase and the AD Cola slip had measurement information - he once again RUDELY said don't waste my time. Honestly, I was shocked and I told him that I WOULD NEVER shop there again, would write this review and would inform anyone I knew about his rude and unprofessional behavior. His response....."I don't care - we'll still be here!" Al, just in case your reading this I made SEVERAL LIGHTING PURCHASES at another store that you could have had - but as you said you don't care! Good luck with your business. read more

Over commit and under deliver. Very surprised how the employees can expect customers to tolerate a retail outlet committing that they can control something they can't. I guess the difference between this retailer and most others is that they tell you what you want to hear as opposed to what you need to hear. Buy here and expect less than what you planned on. This will be my last trip to this store after years of doing business here. Any suggestions fellow yelpers have on alternate lighting companies would be much appreciated. I hate having to change what I once considered a good vendor.b read more

AL the owner is an A**hole in that store! Him and his employees have horrible customer service & are not professional at all. Apology doesn't do justice in their case. Do yourself a favor and go to other stores or shop your products online. I'm sure there's other stores who would love to greet their customers and do business in a professional matter. They lost my business of course which would have been a custom designed lighting for my Big Foyer. I'm glad they showed their true colors within a week never mind later on. read more