Exceptional customer service and sense of urgency. Our pool light went out and we needed to take photos of the property the next day, when I called in for a service, the immediately schedule date and within one day their technician came in and replaced the light without even draining the water. The fact that they made it happen so quickly and cared for my urgent situation shows how much they care for their customers experience and not just service. I have the same attitude at my work and I understand what it takes to achieve this. so thank you so much. I absolutely recommend this business. read more

Lillywhite Pools - Pool light replaced - Pool & Hot Tub Service Near Me - Mission Viejo, California

My 20-year old pool plaster started chipping, and so I decided that I wanted to redo the pool with a "pebble coat". I got estimates from a few different companies, and decided to go with Lillywhite Pools. The project is now complete, and I'm very happy with my decision to use Lillywhite! First, and most importantly, they do what they say they'll do! They show up on time on the day they said they would. Their attention to detail is very much appreciated. They cleaned the area after each visit. The "front office" is VERY RESPONSIVE! I never had to wait more than an hour for a response to my questions. Their workers are clearly very good at what they do. The quality of the finished product is gorgeous! Very happy to recommend Lillywhite Pools for your re-plastering project! read more

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I just want to take a moment to thank the Lillywhite team for your amazing work. As you know, I've had several simultaneous projects going on at my new house. Without a doubt, hands down, Lillywhite has been the easiest to work with and has the most amazing customer service. The new pool and spa are gorgeous. The sparkles in the pool are everything I ever wanted!! I'm glad I added an extra bag of sparkle because it was so worth it!! Deborah, James, and everyone I've encountered from LillyWhite has been truly top-notch, amazing and delightful. I truly can't recommend LillyWhite enough. Absolutely phenomenal. read more

Lillywhite Pools - Our freshly remodeled pool with new tile, new lights and sparkling new pebble tech. - Pool & Hot Tub Service Near Me - Mission Viejo, California

Working with Lilywhite pools has been the absolute best experience during our pool remodel. Deborah and Scott are extremely knowledgeable in their field, and most importantly have an amazing crew of people working for them. Deborah and her supporting staff managed the project meticulously, and their communication was outstanding. We had new decking (pavers), coping, tile, pebble tech, and a new bbq done. It came out stunning! Highly recommend! read more

Truly outstanding service, timeliness, dependability, and workmanship. Our re-plastered and retiled HOA pool and spas are now very beautiful. Lillywhite removed remaining copper pipes that had developed leaks, replaced heaters, filters, pool and spa coping and added auto refills to all 4 bodies of water in our HOA. They also removed our very old deck, replacing it with pavers, beautifully done and placed in a manner that facilitates good drainage. We are so happy with the work and the outcome. J. Hubbard, 7/7/2025 read more

We were impressed with the service, and communication from Lillywhite regarding our pool and deck remodel. Prior to the project they provided input regarding the planning and then a clear timeline and payment schedule. Their crew worked hard and our project moved along very quickly. The end result looks great and they delivered on time. Stan Gertler read more

I had an excellent experience with Lillywhite! When I moved into my new home last year I thought the pool only needed new plaster, but turns out there were many other problems including plumbing and electrical. I called numerous contractors and everyone had a different idea (and price) on what needed to be done, but none would explain why. Deborah at Lillywhite guided me through the entire process, step by step. When I asked for a recommendation, she gave me one. The process from end to end, took about 6 weeks. Now I have a brand new pool & spa! Take a look at my results, before and after - amazing transformation! Thank you Deborah, Lillywhite family and team! read more

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This review is overdue but well deserved. Sorry I took so long. Lillywhite helped us transform our backyard from a dated 80's orange brick look to a beautiful monochromatic oasis. Deborah was wonderful from the very beginning. She took in what we wanted to accomplish and gave us great ideas to help us accomplish that. The project came in on time and on budget. The crews were very professional and clean. Our tile work is precise and beautiful and our pavers are gorgeous. The few minor hiccups we had along the way were dealt with quickly and efficiently. There are so many terrible contractors out there these days who over promise and under deliver. Lillywhite can be trusted and does great work. read more

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LilyWhite was amazing to work with. I've been through 4 remodels and although construction and timelines are never exact this was the best crew of people I have ever worked with!!! They don't sub out their work and their guys are great craftsmen. I am so pleased with our new decking fire pit and seating wall. Thank You. I would definitely recommend LilyWhite. read more

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We are in the midst of our pool rebuild. We reached out to Lillywhite to help us redesign our pool. Although we have faced many challenges, Lillywhite has been able to compensate for the original awkward pool design, which was done several decades ago. Deborah and Scott are extremely knowledgeable, professional, and courteous. I highly recommend reaching out to them for any pool or Jacuzzi needs. You can trust them to put your best interest first. They have a great eye and perspective for doing things efficiently and with excellence. read more

Recently hired them for our pool remodel. Plaster, coping, and new equipment and lighting. No issues noted. This was challenging under the Covid era of delays, but they did their best under the circumstances. read more

Lillywhite Pools - Before and after - Pool & Hot Tub Service Near Me - Mission Viejo, California

I'm amending my previous review....while they did a great job building, the startup of the pool has been disappointing to say the least.

Our pool and hardscape remodel is gorgeous!!! Project start was delayed but that's understandable based on all the COVID delays impacting the pool and spa industry. Lillywhite team was responsive and came to us with options. Once we were started things went fast, communication was great and they worked through some challenges with professionalism. I would recommend them to friends and in fact, already have!!! read more

Lillywhite Pools - Pool & Hot Tub Service Near Me - Mission Viejo, California

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We had Lillywhite Pools do a complete backyard remodel. We went from overgrown shrubs and palm tree roots invading the original vinyl lined pool, to a gorgeous new salt water and heated pool with a Baja bench, an elevated wall with 3 waterfalls. All of their employees were craftsmen. From the custom cut pavers disguising our new drains, to the beautiful tile and pebble finish of our new gunnite pool. They met the timelines within the restrictions of working with Covid19 shortages. 100% satisfied! read more

Cost almost $20,000 to have my pool replastered and new tile installed by Lillywhite Pools. Tiles began to pop off within about 8 weeks. Two weeks after informing them and kindly reminding them to fix, received a not-so-kind response that they're too busy and I'll have to wait. Quality of work seemed good at the time but may want to include a response timeframe in your contact to correct for poor workmanship. read more

Working with Deborah and Lillywhite was a pleasure. She was attentive and responsive to our questions and ideas, honest with her opinions when I asked for her thoughts, and the subcontractors were quick, timely and professional. We even modified an standard interior pebble color mix (cuz I thought it would look good in our surroundings) that turned out so nice Deborah even brought another client over to see ours once it was done (though I don't know if that client ultimately went for it LOL). And, as a final nice touch, the interior pebble installer suggested an addition that Deborah just took the initiative to approve and helped result in a final result that was very striking and impressive. Look, remodeling a pool isn't cheap. But after getting half a dozen bids everyone (all contractors with good reviews and reputable) was virtually around the same price point. What made things unique about Lillywhite was how easy it was to work with and relate to Deborah, and home seamlessly the project was handled. Finally, we had a minor issue with a fountain pump that failed within a year. I contacted Deborah. Next thing I know the pump is out of the fountain, and a week later arrived home to find one reinstalled and things up and working again. An honest, pleasant, relatable contractor that makes sure to have a project done quickly, efficiently, and beautifully. read more

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Having been a pool owner for over 40 years I was very careful on who I decided to go with to replaster my current pool. I spoke to 8 or 10 pool companies and most were just run of the mill pool outfits and they did not give me a warm feeling that they could do the job well at a reasonable price as well. One was a very prominent pool company in Orange County who had previously replastered my pool 20 years ago. Nevertheless, I found Lillywhite on the local Next Door app and they provided me a solid quote at a reasonable price. We had a number of discussions as to what I needed and at what cost. Lillywhite did a great job in under a month. Communications was excellent during the whole process. Their team was very professional, timely and did a great job. During all phases of the process their team clean up everyday and covered all surfaces to prevent damage etc. I highly recommend Lillywhite for replastering, tile work and repair of your pool. read more

I was in need of some serious rock maintenance for my 7 year old rock pool. The weather and salt system had really taken it's toll. I found Deborah and Lillywhite via facebook referrals and of course the great reviews on yelp. 5 stars all the way! The crew, especially Joel who is true artisan in terms of rock painting, did an amazing job. The before and after pictures speak for themselves. So happy with the result. My pool and backyard deck (we had it restained and sealed) look brand new. Plus they ground down this "toe breaker" rock and a bit of the waterfall left side to allow more even flow. Can't thank Lillywhite pools enough. See you again for my rock touch up and maintenance every two years! You guys are awesome! read more

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Great job on our backyard! Very easy to work with and very responsive. We had to replace the pebbletec in our pool, so we decided to give the whole backyard a more modern look and had them replace and expand our pavers, redo our drains, replace the coping, ledger stones, and completely rebuild our BBQ area with all new equipment and a concrete countertop. Our pool/spa is about 20x30 feet, so it was a pretty good size project. We have artificial grass, and they were able to expertly work around that as well. They had people onsite everyday (except for rain days and weekends of course) so no feeling like we were being abandoned by workers being pulled off to start other jobs. They gave me regular schedule updates by email and finished within the expected timeframe and the expected budget. I had the owner Deborah's direct line and could call her with any questions. They also rolled with any new ideas I came up with during the process. Lillywhite is easily one of the best residential contractors I have worked with. read more

Deborah and Scott peovided exceptional service and assistance with our complete pool, spa and deck remodel. From initial design to finish,, Deborah was there every step of the way. From our design concept, She provided us with a 3D rendition of what the pool and backyard would look like. From start to finish, she assisted us with picking tiles, coping, pebbletec material, pool equipment pavers and so much more. Deborah even met us at the tile store to pick out mosaic tiles to enhance the seascape motiff we wanted to accomplish. Arish helped us out quite a bit with samples and keeping the schedule and paperwork straight. After permits were approved, it only took Lillywhite Pools 3 months from start of demolition to completion of the project and the results are awesome. Bear in mind this was during COVID-19 when supplies were in high demand. Prior to the remodel, we had an issue with inadequate drainage in our backyard. Now, the water fliws easily to the multiple drains and drainage is very fast and wonderful. This was a big deal as far as I am concerned and Lillywhite Pools did a phenomenal job. Our project was completed by end of October 2021 and I am writing this review now because I wanted to ensure that things are still going well and working after several months. My wife and I are extremely pleased with the results and would highly RECOMMEND LILLYWHITE POOLS to homeowners seeking a quality pool design and remodel. Thank you Deborah and Scott, everyone who has visited us are impressed with our pool and backyard transformation. read more

Lillywhite Pools - Pool and spa - Pool & Hot Tub Service Near Me - Mission Viejo, California

I can't say enough positive comments about Lillywhite Pools! This is an honest, high quality, family-owned business you should definitely consider while researching for a reputable swimming pool contractor. I highly recommend Lillywhite Pools and will be referring them. Do yourself a favor and contact them for great service. read more

Our pool was in dire need of an update. Once we started interviewing companies one of the deciding factors was that Lillywhite Pools was close and it was a family owned business. We asked to see some of their work and were able to with days of asking. Deborah was professional, easy to work with, answered all our questions, gave us suggestions and was easy to get a hold of. We not only resurfaced the pool with pebbletec, but had stacked stone added to the back wall behind the pool, our entire concrete deck removed and replaced with pavers and we added an island with built-in appliances. Every part of this large project had a different crew with their own expertise to complete the task. We appreciated that they cleaned up the area at the end of the day. I highly recommend Lillywhite Pools, we love our new backyard and couldn't be happier with Lillywhite Pools. read more

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If not for their bait and switch approach we would rate Lillywhite Pools higher. They quoted one price with the potential it could go higher if things turned out worse once tiles were removed. We signed the contract. Several weeks go by and we had to ask several times for a start date, don't get one but got a huge change order. We understand current supply chain issues so we agreed. On site we were told the damage wasn't that bad but then we were charged the highest price. When we asked about it she changed direction and said the damage was really bad and they had to charge the max. What could we do at that point? Then when we asked to pay by credit card she wanted to charge another 3.5% ($261). We are pleased with the work but unhappy with the nickel and dime and bait and switch approach. They'll do a good job for you but proceed cautiously. read more

They did a bad job. I would not recommend them. I should have listened to people that told me not to use them.

Great job but disappointed about the delays and lack of communication. Work was scheduled for mid May and was told we would get an updated schedule the following week. After waiting until June and inquiring again in June , we got a confirmation that the work would start early the following Monday. The work began that afternoon. The workers could not confirm the next step or schedule. Finally got word that the plaster was scheduled and that we should follow up with filling the spa with water. This did not match our information that an acid wash was needed before filling the spa with water. Again, communication problems. Ultimately, their work was very well done and we were pleased with the outcome! read more

After 24 years our pool was in need of a face lift - new decking, plaster and brickwork . We interviewed several companies and each aggressively tried to up sell us with rock formations, waterfalls, colorful lights and on and on. The price tag for most bids was north of $50,000. Deborah Lillywhite was the only contractor who "heard" us and even talked us out of upgrading areas we thought were needed. Working with Deborah and her team was a real pleasure. Not only did they do excellent work, but communication was outstanding. Anyone who has worked with a contractor before knows how important communication is when you are spending tens of thousands of dollars on a project. If I needed to reach Deborah and she didn't answer, her office assistant, Lisa was there to help. When it came time for work to be done, Arish sent an email with details of what to expect and when the workers would be on site. Lillywhite's follow through was exemplary and their crews were great. They were neat and responsive and went out of their way to help if I had a question or wanted to make a slight change. Today our pool looks like new and we didn't have to add rock formations, fancy lights and waterfalls and certainly didn't pay $50,000! While we don't plan to undertake another big job on our pool in the near future, I will definitely reach out to Lillywhite with any other pool related issue and recommend any reader to this site to contact them, too. read more

Super happy with my experience and the finished product. My pool is now the dream pool I always wanted!! Don't hesitate make sure you use Lilywhite pools. read more

We could not be more delighted with the job that Lillywhite did on refinishing our pool. Deborah and Scott helped take our very dated looking plaster pool from being an eyesore to providing us with a design that transformed our backyard into an incredible oasis with the pool as the breathtaking centerpiece. From beginning to end, the Lillywhite team demonstrated what can only be described as the gold standard of professionalism. If they made a commitment they followed through and normally exceeded our expectations. Now that it's done, our pool has all of the modern energy efficient amenities that you would expect as well as a few cool bells and whistles that are game changers. Automation, waterfalls, lighting fixtures all make me want to be on my back porch even when I can't be in the pool. Deborah and Scott have integrity and work with you to make your dreams come true! We are so delighted that we plan on using them to create an outdoor kitchen to make our backyard complete. read more

Well... where do I begin. Probably best to preface with the fact that this is my wife's yelp account and I only post reviews on here for job's extremely well done hence the reason for this posting now. I will also say that I am very critical and at times have "trust" issues with anyone I hire to do work for me. Has to do with prior bad experiences with contractors that I'm sure we've all had at one point or another. That said, I typically go into any project expecting challenges and hoping for the best. I thank Deborah, her family and crew for doing a great job at addressing any and all of my concerns during our magnificent pool remodel. Took me over a year from when I began interviewing folks to finally decide on Lillywhite Pools and am so glad we did. The idea of going with a long tenured, family run, professional/knowledgeable business is what sealed the deal. Working from home during this time enabled me to keep a close eye on the project and get a good understanding of everything that was going on. Any questions I had were promptly addressed and answered. Our old pool had some cracks and was most likely built in the mid-90's. Was definitely in need of some fixing up. We had the pool stripped, cracks fixed and replastered with Tropic Blue Pebbletec. Baja shelf put in that the kids love along with new pavers around the deck and some artificial turf. Big project but so very worth it after seeing the finished, amazing product! Couldn't be happier with our brand new backyard. Thanks very much to Deborah, Will and the whole crew for making our vision come together to create our backyard oasis. I have already referred them to two friends and would continue to recommend them without hesitation. Thanks again Lillywhite! read more

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Deborah, Lisa and David were great! They gave me a great bid on fixing a pool on a house I was looking to buy. The deal fell though, but they answered all my questions I would feel comfortable using them in the future. Thank you for your help! read more

This has been a great experience with a contractor. Lillywhite Pools did an outstanding job in remodeling our patio and pool. Their workers are the best and extremely hard working. Deborah provided us with updated ideas that we did not even think about. Deborah was there every step of the remodeling construction from beginning to end. We highly recommend Lillywhite Pools for all your pool needs and we thank Deborah and her crews for their dedication, professionalism and work ethic. read more

We selected Lillywhite for our pool renovation. From the beginning of the project through completion we could not have been more satisfied. Deborah and Will went the extra mile in helping us pick the right materials, and guiding us along the way. Once the work began the crew was on time, efficient and cleaned up each day. Chava's skills with installation of the ledger stone was superior. You will be glad you chose Lillywhite pools. read more

Lillywhite Pools - Ledger stone renovation July 2020. - Pool & Hot Tub Service Near Me - Mission Viejo, California

My experience with this company couldn't have been better! You know it's a good sign when they're supposed to start construction at 8 AM and the workers are there at 7:45 AM. They did a great job, super professional, cleaned up after and watched out for my dogs!!! Seriously, if you're considering construction. LOOK NO FURTHER read more

The team at Lillywhite Pools is the best! They installed pavers, new pool lights, new drains, and a new pool filler. They also replaced/repaired some plumbing, conduit and gas lines. The crew was friendly, efficient and kept everything as clean as possible at the end of each work day. I was particularly impressed by the crew's attention to detail when it came to installing tile and pavers. Deborah Lillywhite went above and beyond (for example: road tripping to another state to intercept misrouted tile) to make sure the job would completed before the end of May. I can honestly say I've never had a home improvement project go this smoothly. Thank you Lillywhite Team. I love my pool renovation. read more

Lillywhite Pools - Beautiful tile and large format pavers. - Pool & Hot Tub Service Near Me - Mission Viejo, California

Deborah was extremely responsive when we were obtaining bids for our pool remodel. She really worked with us to get a crew there in the short timespan we had to get the job done. Unfortunately her plaster crew was booked too far in advance so we just had Lillywhite do the artificial rock paint job. They did a good job and she worked hard to see that we were happy with the end result. I would use them again! read more

Lillywhite Pools upgraded our pool recently. This remodeling work included remodeling waterfall features, fixing pool cracks, installing new coping, new tile, and new Caribean blue mini pebble. The remodeled pool looks gorgeous. We have been impressed by the quality, professionalism of the Lillywhite pools team. And we want personally to thank Deabrah for prompt ongoing communication and supports. I would highly recommend Lillywhite Pools for your pool remodeling work read more

Thanks to the person who wrote a wonderful review on the "Nexdoor" app for Lilywhite Pools, I was able to contact them to make an appointment for an estimate to re-plaster and tile our pool and spa. After several attempts with other pool contractors to give me an estimate and not responding, I was pleasantly surprised when Deborah from Lilywhite Pools showed up at our home to explain the process and give us an estimate right on the spot. Right away my husband and I felt very confident that Lilywhite Pools was the contractor to do our pool. The estimate was very fair and Deborah was very straight forward in explaining all the details. Deborah and Scott Lilywhite were so wonderful to work with. Whatever our needs or concerns were, they were always addressed and taken care of without hesitation. The crews were hard working, professional, very skilled and easy to work with. You could tell they had been with the company for a long time. There were plenty of workers to get the job done. To say the least, the finished product is gorgeous and we are so very happy, thanks to Lilywhite Pools. They were amazing!!! read more

I usually don't like to put negative reviews. This is my first review posting just because I felt people need to know the truth when choosing their services.. This company dropped the ball on us several times. I called this company to replaster my pool. Debora the owner came to inspect and give estimate with very little explanation of the process and preparation. Scheduled for 8-10 weeks away!. As the start date came closer, I received no communication for the start day?!. Called their office couple of times to get the date! On scheduled day the crew did not show up! We waited until noon, not only they did not notified us, when I texted Debora the owner, at noon with no regret or apologies for standing us up! she texted back; "they cannot come today"! and will let me know the next available day! Next schedule day was 7:30 a.m, the crew walked in to our yard at 6:00 a.m!!! again no advance notice. But we had no complains as long as they showed up! This was a pattern of their workmanship and project management all along! This was our first experience in pool replastering, and didn't know what is involved on the demolishing day! A massive white fine dust from the plaster removal, covered our entire outdoor furnitures, decks, balcony the whole structure etc...The crew also broke my outdoor furniture. When told the owner, she never expressed any care or apology! she started down playing their poor management and carelessness of herself and their crew! telling me my furniture is damaged because (less than 2 yrs old) are sitting in the sun and this is not their fault...once she realized her crew broken our couch, then compared my $2000 Costco furniture with $300 version in Walmart or Target! I can't tell you enough of how careless and unprofessional their workmanship was to the end! No one was managing the project! After the new plaster put in and water had to be filled up, they left the water hose running in the pool and left. I reached out several times by text to Debora that pool is filling up and what is next?! hour later responded that we are all faraway and cannot come to transfer the hose to Spa! I had to rush back home in the middle of my paid seminar class, remove the water hose from pool to Spa to avoid water overflow/waste from pool to the yard or damage to Spa new plaster. Nobody from Lillywhite Pool company has instructed us or communicated with us in any stage unless we reached out and ask what we shall do next!? Responses always late and after the fact! They post plaster treatment which they charged for $600, left our pool with sever algaes, which damaged the integrity of the new plaster as its forms inside water! Algaes can penetrate into the new plaster during the forming process. They even refused to clean the pool filter after the 28 days "Start Up" process per written contract. When we asked Casy and Steve (Start Up Crew) they said its not part of their job! again asked the owner, Debora about the filter cleaning post "start up" as well as presence of Algaes in our pool, post 28 days process, she told us they have completed their job and no more to do for us!!! As the Algae's were growing by hours, we had to call another pool company to come and help the situation before is too late. There were many other negligence that it will take even longer to write. Our experience with this company as I have told the owner, was nothing but frustration, lack of timely communication, poor workmanship, and in general lack of business ethic and mannerism. I will not recommend this company. read more

Lillywhite Pool Plastering, in my opinion, is the best in the business. They resurfaced my spa and repaired and repainted my rockscape, and now my backyard looks like a million bucks. The workers were very professional and made sure I was 100% satisfied with the job before leaving. Additionally, the crew educated me on the best techniques for spa maintenance (an added plus). Their price was very fair and I would highly recommend them if you need any pool or spa work done. read more

Lillywhite Pools - Refinished waterfall - Pool & Hot Tub Service Near Me - Mission Viejo, California

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Such professional and terrific service! The job was completed on time and exactly according to plan. They managed the project really well and kept us updated on a regular basis. I highly recommend them! read more