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    Lin George Yenchih MD

    2.1 (9 reviews)

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    5 years ago

    Not very helpful if you need any information or assistance with anything. Gives you the runaround

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    Inland Allergy

    Inland Allergy

    4.2(46 reviews)
    5.9 mi

    My daughter has been sick for a whole life and the doctors here have finally found out what her…read morediagnosis is and are now able to treat her. Very thankful to have found this wonderful Office with great doctors and staff.

    This is long but worth the read. I've been a patient for over 2 years…read more The receptionist informed me I needed to pay my outstanding balance and office visit copay before seeing the doctor. I had no problem paying the required amount. At this point, the situation took an unexpected turn. When asked if I required a receipt, I indicated that I did, as I always request one due to using my FSA debit card. Upon receiving the receipt, I noticed it only reflected my total amount due and the copay. I subsequently approached the receptionist to request a detailed itemization of my payment. I was informed that it was not possible to provide a receipt for the copay. This response surprised me, as I have not previously encountered a medical office unable to provide the requested documentation for charges. I explained that my FSA administrator requires a detailed receipt outlining each charge for verification purposes. Again, I was told that she couldn't do it. All the while, she was rude and made me feel as though I was bothering her for asking. Then she brings another person into our conversation. She was just as condescending. I explained to her as well, the importance of my needing a detailed receipt and why. I went into further detail, stating to her that if I don't have a detailed receipt of charges, FSA will shut down my card and not allow me to use it for any other doctor appointments nor will I be able to pay for my prescriptions. Both basically ignored my request and I was told, "well hopefully they won't ask and if they do, that will give us time to generate a receipt or you." When I entered room 2 to speak with the doctor, I told the young woman who took my blood pressure that I was very upset--she had likely seen what happened at the front desk. I explained that I needed a receipt for the copay and the reason why. She spoke with her manager and, within two minutes, returned with a separate receipt showing my copay. That was all I wanted, yet the front desk had refused to provide one. Your front desk staff really needs customer service training. Obviously, what I asked for was doable. They just didn't want to do it or take the time to ask someone how. They didn't empathize with me AT ALL when I told them why I needed the receipt and the inconvenience it would cause me if I didn't have it.

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    Amit Patel M.D.

    Primecare of Chino Valley

    Primecare of Chino Valley

    1.0(5 reviews)
    1.7 mi

    The type of care I received was for allergies, hives and sneezing. My first time there was to meet…read morewith the PA not the doctor her name is Mercy at Yolanda Grady's office in Chino. The office wasn't very clean and the staff was helpful but when the PA walked in with lap top on hand she totally disregarded the reason I was there. So she went on to ask questions about my medical history and family. For a good 30 min of being drilled she suggests a Covid shot, Shingles, Tetanus, Pneumonia and a referrals for bone density mammogram, colonoscopy etc. and the list goes on and on. I said to her that she was overwhelming me and I wanted to address the reason I was there. She continues to check my teeth and tell me I have a cracked crown WTH???? I wanted to run out from there finally I got her to request an injection for my allergies and she said "Any over the counter medications will do Claritin, Allegra Hives" to keep taking them. It was an awful and stressful visit I never met the doctor but she thought she was. I will not be returning to that office again. I thanked the ladies at the front desk for their help but beware walking past that door.

    The most unacceptable HMO insurance healthcare medical group you will ever encounter. They held up…read moremy referral to see a specialist for weeks . Still are in fact as write this review . I have Blue Sheld insurance that I pay monthly HMO. Primacare medical group said I was termed out canceled which is a absolute lie. They refused to help me until their computer fixed the mistake. Lazy !can't override something to help someone make a simple DR appt to see a specialist. How dare you hold someone hostage from getting medical care. Amazing you can't get real customer care service these days. They actually let their technology control them! Completely sickening and unacceptable. I made sure my primary care physician knows what kind of medical group they are dealing with and it's left in their hands unfortunately. Rude people and even the supervisor was bad.

    Lin George Yenchih MD - internalmed - Updated June 2026

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