I needed a floral arrangement for a funeral and my go to florist had retired. I found The Flower…read moreCottage on the funeral homes site and thought I would give them a try. I call on Saturday morning needing this arrangement for the next day. I wasn't expecting much being so last minute. I called the store to ask if I came in right away if they could make something for. I was told yes so I went right away. I was shown a book with several choices but I had done some research and had found a table arrangement I really liked. It had a statue in the center also to have as a keepsake. They had a picture of this one too. I was able to get this and it would make it on time. When I arrived at the visitation I was shocked to see my arrangement. It was absolutely beautiful and exactly as the picture I was shown. Usually the arrangements don't resemble the picture. Often flowers are substituted or colors are not as shown. The flowers were fresh and very nicely done. I could not have been more pleased! When I was in the shop I was also shown other figurine options I could have purchased for this. The ladies were not only accommodating, they took the time to help me be sure I was happy with my selection This is now my go to florist. There are shops closer to my home but I feel that if you get great service and quality it's worth my time.

Update: I am appalled by the owner's dishonest and unprofessional response. I have documented…read moreevidence that directly contradicts her claims. The "repeated calls" she referenced are inaccurate. My call logs from Mother's Day show I called the shop exactly twice, once to confirm the order and once when it was hours late. For a $100+ delivery, this is reasonable follow-up, not harassment. Regarding today's interaction, after seeing the owner's response to my Google review, I called hoping to have the professional conversation she publicly invited. The call lasted exactly 42 seconds before she began yelling and hung up on me. There was no argumentative tone or abuse on my end, and there was not even enough time for a full sentence. I also find it highly inappropriate and offensive that the owner attempted to publicly attribute 'anxiety' to me. I have never been diagnosed with anxiety by a professional, nor do I have it. Using a baseless claim about a customer's mental health to deflect from a wrong order is a serious overstep and speaks volumes about the business's ethics. The owner, to my knowledge, is a florist; not a psychologist. As for the refund, I never requested one. My concern was receiving the product I paid for. If the refund is being used as justification to avoid accountability, I am willing to return it if that prevents further misrepresentation of the situation. A pattern is also visible in other one-star reviews for this business. When customers raise legitimate concerns, the response tends to focus on attacking their character or claiming they were "yelling" rather than addressing the actual issue with the order. I am keeping this review up to warn others that if there is a problem with an order, it is likely to be met with deflection rather than resolution.

They always do a great job for me. Great variety to choose from on line…read more My cousins always enjoy the arrangement c we send for Christmas

Great experience. She quickly put together a bouquet from my specifications. Honestly, it was a lot…read moremore flowers than I expected. Great value. Good customer service. I'll be going back.

Received a beautiful flower arrangement from this florist. You can tell when someone has a passion…read morefor what they are doing.

Excellent customer service. Beautiful floral arrangement; better than expected. Worth every penny!…read more Thank you!

It was my first time using Lincolnway Florist. We needed a boutonniere for a school dance. There…read morewere many varieties to choose from. It was convenient to be able to see pictures and order it online. Ready when we got there and I was helped quickly, even though it was the day before Valentine's and they were CRAZY BUSY. Very happy with our Boutonniere, grateful it came with pins.

Whenever my boyfriend sends me flowers, he uses Schultz. They are ALWAYS so freaking beautiful and…read morelast for a long time. Experience from ordering to receiving is fantastic. One time I ended up working from home, left half way through the day (my bf didn't know I was leaving until I left), so when they came to deliver, work door was locked, Schultz called me. Explained the situation and they were incredible, ended up delivering the flowers to our home in Plainfield. Top notch! Seriously wonderful people and lovely flowers!

I purchased two floral arrangements for my Aunt's funeral from this business. Each arrangement was…read morepriced over $300 but did not look like it. The roses on both were wilted and decaying and yet they were ordered for the day of the service. I was expecting fresh floral arrangements for especially since they were not there days before for a visitation. I spoke with the owner and was told that pictures were taken before delivery. However, my position is that you are responsible for the product not just at your floral shop, but including delivery in case of any damages or incidents that may occur during transit and delivery. I don't recommend this business

This establishment had quality service, I loved the patience of the 2 young associates that worked…read morethere. They were very helpful & the floral arrangement was gorgeous. I'm definitely going back to make more purchases.

We grew up on Soukals Flowers. When you got Soukals you knew you had great quality flowers. It…read morestill holds true. My mother in law gets so excited when she gets Soukals. She Loved her Mother's Day Flowers!

For the most part bouquet was close to the picture shown, however, all of the roses were white…read moreinstead of some being light coral as I specifically asked about and the lilies were old. Delivered to a funeral home and on the 2nd day 2 of the 3 lilies were translucent ( very old). Bouquet was called "From the Heart T208-1". On the plus side, the woman who helped me was very nice in explaining my options.

OUTSTANDING! I am from out-of-state and called Labos. I needed a very special gourmet gift basket…read morefor a friend who was just released from the hospital. I spoke with Karen, she listened to what I wanted and asked intelligent questions about my friend's preferences. The basket was delivered promptly as promised and my friend said, "Wow! This gift basket is just PERFECT! It's filled with everything I love: fresh fruit, olives, cheese, nuts, salami, sausage, and all kinds of decadent and delightful food." Her daughter commented, "Without a doubt, the BEST gift basket I have every seen." Thank you Labo's, and Karen, for making my friend's return home extra special!

My best and oldest friend had surgery... I'm clear across the country and went online to find a…read moreflorist... the first picture is what I was ordering with an added $25 for a stuffed animal... The flowers were listed at $50. I called and spoke to a very nice lady (don't remember her name) was told my total was $87... and my flowers would be delivered today... this morning early I got a call about how some of the sunflowers were damaged and could they change it a little? I said fine sure as things happen and it's life...My Friend got her flowers but never got any stuffed animal or gift as promised with my order... so basically I spent $87 on a $50 bunch of sunflowers.... I won't be using this shop again.... maybe the hospital gift shop would have been better! I'm disappointed and I feel bad.... anyway you have been warned.

I'm so glad I remembered Tiny's Flowers for our wedding. This is the second occasion that her…read moreflowers didn't disappoint! I had a specific vision of pastel florals for our spring wedding, across all bouquets, bud vases, corsages, etc. They all turned out beautifully and were delivered on time with care. Thank you for being part of our special day!

I ordered a sympathy arrangement meant to be delivered on a certain date which it wasn't. The…read moreflowers were then delivered the next day after the person had already left the town. I called the shop and they picked them up and promised me a refund. It has now been two weeks without a refund or a word from the shop. I wouldn't order here the flowers that came late were dead as well. Beautiful arrangement, but dead. If you squeeze the lower head of a rose, and it isn't tight at all, the longevity of the rose is gone. Each rose almost fell apart, just at the touch of it. Save your money and go somewhere else.