After visiting Linden a few times over the past years, I can unequivocally say that I will never return. Their wines, while good but nothing to go crazy over, do not make up for the complete disdain the people working there show the patrons.
I first visited Linden over four years ago. My husband and I, with another couple, ventured out there on a cold winter day. The person running our tasting didn't seem very happy and was standoffish and snobby. But, we got a glass of wine and some food inside, and it started snowing. It was a beautiful sight (probably the only positive for this winery is its view) and was nice to sit and relax with friends, so overall, it was an okay day.
We visited three more times (at the insistence of another couple we were with, not our own volition). This is when Linden really started to rub me the wrong way. At one visit, the lady running our tasting let us try the Hardscrabble Chardonnay, even though we weren't doing the cellar tasting. We liked it and bought a few bottles. During our next visit, we attempted to converse with person doing our tasting (like pulling teeth, mind you), and I mentioned that I really liked the Hardscrabble. She proceeded to ask, in a bit of a surprised voice, "Oh, you've done the cellar tasting?", to which I explained no, we hadn't, but the previous woman had been nice enough to let us try it (and we had just drank our last bottle at home the previous weekend). She looked at me with a bit of annoyance and said, "No, we don't ever let customers upstairs try the Hardscrabble. We reserve it for the people who pay for the cellar tastings." When I proceeded to tell her that I had indeed tried (and bought) the wine, she continued to argue with me about how I was wrong. Why would anyone argue with a customer and try to prove them wrong, even when I was able to describe the appearance and taste of the wine? I let the subject drop, even though I knew I was in the right (as did my husband and the other couple, who had also bought the Hardscrabble during the previous visit).
I should have learned after these previous visits. However, we did visit one more time after the birth of my daughter. We were out wine-tasting with the same couple, and hesitantly, we agreed to give Linden another shot . From the minute we walked in, I did not feel welcome at all. Now, let me say that I understand some people's hesitation when they see kids, thinking they'll start crying/screaming, especially if they wanted a relaxing day at a winery. I totally understand it, and they had no way of knowing that I am not one of those people that allows my child to scream in public and bother other people. Had she started crying, I would have immediately gone out to the car, away from others, until she stopped.
However, it was how the woman decided to tell me how to react that really pissed me off. My daughter was 6 months old, and I had her attached to me in a carrier. She was as quiet as can be, content just sucking on her thumb. We walked up to the counter, and the woman looked at me and the first words out of her mouth, with contempt, were, "Alright, you can taste, but if that (pointing to my child) starts crying, you need to leave." Yes, she referred to my child as "that". I was so taken aback, as was the other couple in our party, that we quickly finished our tasting - in retrospect, we should have left, but I think we were just in shock over what she said - and left without purchasing any wine.
The repeated lack of respect Linden's representatives have shown customers is disappointing, to say the least. I have quite a few friends who enjoy wine-tasting around Virginia, and none of us will ever return to Linden. They have permanently lost our business, and from the looks of some of the other reviews, we aren't the only ones. read more