Genuinely the worst property management company. I lived in their Bellevue apartments in Burlingame…read morefor 3 years and due to improper sealing, a squirrel was stuck in my wall for weeks and pest control said they couldn't do anything. For reference, there used to be a stove connected to the wall that went up to the roof to release steam and they covered that wall with a piece of metal that could be unscrewed, so there was a way to get the squirrel out. I sent numerous requests to no avail and the squirrel ended up dying. A few days later, hundreds of flies are coming out of the wall and landing all over my food, dishes, kitchen area, etc. after they had been touching that squirrel. A complete health hazard. Management finally had someone come and remove the squirrel but would not cover the cost of my rent or food that had been ruined. Esther is a particularly horrible person to work with at this company but truthfully, they're all bad. I loved my apartment, but this company was brutal. There are no utilities, no clear understanding of how utilities are split, a complete lack of help with any request, and a total disregard for tenants. The maintenance guys are great, but that's about it. Stay away.

In spite of reading a previous review by B.C. I went ahead with an application here, because I…read morethought "it was written in 2019, so things might be different". Well, turns out things are not different. I had a very similar experience. I submitted a rental application to one of their properties in Mountain View. One person on the California Property Services team reached out with tentative lease terms, which looked fine, and I thought "ok, they are pretty responsive, my fears were unfounded". Not so fast. I then received an email from another person asking to submit some more documents to verify my employment and income. I had already submitted most of them with my application, so I was confused, but it's fine, it's another lost-in-translation scenario perhaps, I thought. I re-sent my documents. And then no news for a couple of days. I reached out and they said they were waiting for my employer to verify via email. I clarified that my employer, a very large tech company, does not handle individual employment verifications via email but uses www.theworknumber.com, a standard third party service by Equifax, and shared the guidance provided specifically for prospective landlords. The person responded that they do use TheWorkNumber, so I was relieved to know that this is standard procedure for them. And then no news for a couple more days. I reach out again, and the person again responded that they were waiting for my employer to respond to their verification email. I was semi-exasperated already but I referred them to our earlier conversation about TheWorkNumber. I had to follow-up again in a day, and I kid you not, the person emailed me "I followed your instructions for TheWorkNumber but I'm stuck at password. what do I do?". I was completely baffled by this email but tried to help out, but then was shortly told that they "could not find my employment data on the website". Baffled again, I logged in, and not only I could see my data, I could even see their request to access it. I shared all this information and the contact information for TheWorkNumber support specific to my employer. Alas, no progress for two more days. I bit the bullet, and reached out to the TheWorkNumber support myself, cc-ing the management in the emails. Not only were the support staff responsive, they even confirmed that my data was indeed available on their website. But no response from my prospective landlord. I reached out again, and guess what I received as response? No prizes for guessing "we are waiting for your employer to respond to our email". I was beyond exasperated. By this time, I had shared 4 recent pay stubs, 2 bank account statements showing direct deposits from my employer, a signed "employment verification letter" from my HR, a personal copy of the employment data from TheWorkNumber (and an email from their support confirming that my employment record was available), among other information. I said that there is nothing more I can do from my side. The person responded that they are now waiting for upper management to reach a decision. I thought "maybe someone from upper management will have better sense" and offered that I was happy to chat anytime. Of course, nothing again for two more days. I reached out again, and you got it, they said "we are unable to verify your employment"!!! This whole ordeal took 12 days! (Edit: Forgot to mention, over this time, I could never reach anyone on the phone. I left 5 voicemails in total, and not one was returned.) Soon after, I thankfully found another apartment, filed an application and signed a contract in 2 days. And of course, before doing that I told California Property Services that I'm withdrawing my rental application, bringing this saga of my worst rental application experience to an end. I have rented 9 apartments across 5 cities in the past two decades and nothing comes close to this horror show. All in all, the application fee was a really small cost to pay to learn about the completely incompetent and borderline-scammy behavior from this management company. Avoid at all costs! (My first ever yelp review too, so that others are spared of this horrible experience.)

Nicole and Carol are a great team and we highly recommend that you choose them as your trusted real…read moreestate agents! We started working with Nicole over two years ago as a referral from a close friend who spoke very highly of her. As first time home buyers, my husband and I were basically clueless and had no idea just how complex the Bay Area real estate market is. Nicole helped us navigate these waters with ease, and educated us about the complexities of disclosure packets and purchase contracts well in advance so that when the time finally came, we'd be familiar with such detailed documents. Pre-covid, Nicole spent an entire Saturday driving us to houses in various neighborhoods so that we could see what different cities offered and to help us narrow down our home search based on what we saw. We also attended several open houses together and she always kept an eye out for homes that fit our criteria and attended broker tours on our behalf. We also continued working with Nicole throughout the pandemic and experienced first hand how the original interaction model had to change. Without any open houses, I felt like Nicole had to pour even more time into our search because covid policies required individual appointments to view each home. Nicole was patient with us as we viewed what seemed like 20+ homes during a nine month period. She is respectful of your opinions, but will also share her professional opinion when requested. We ultimately found a home and throughout the entire closing process, not only did Nicole help us, but so did her team. We were in the best of hands and there weren't any hiccups. Together, this team guided us every step of the way with constant communication. DocuSign was used to electronically sign all documents and keys were left in a lockbox when the home was officially ours! In fact, with their help, we were able to close a week earlier than expected! As you can tell, we obviously spent a lot of time with Nicole (she was stuck with us for two years!) and we enjoyed every minute of it. She's great to be around and extremely insightful. Finally, I want to share a story from when my husband and I first started going to open houses a few years ago. When we told other agents who our realtors were (we just would say "carol and Nicole") and they *always* knew who we were talking about. Nicole and Carol have created a reputation that is built upon trust, professionalism and extensive market-specific knowledge.

I'm a first time homebuyer and had the best experience with Nicole who helped me purchase my first…read morehome. I was working with a different agent previously and it was not a good relationship, but switched over to have Nicole assist me after recommendations from people at work. Nicole was super patient and took me around to view multiple listings on our first appointment. She was super knowledgeable about the area having more than 20 years of experience. She also walked me through all that I needed to know as a first time buyer, and quickly built trust and made me feel comfortable with her representing me. At every step of the process, she personally walked me through it, explaining to me what all the documents in the housing disclosure package were for, and what I should be looking out for. Most importantly, she was always on my side. Nicole and Carol work together as team and I can't recommend them enough! I will definitely be working with them again in future!

We could not imagine a more effective agent than Mia Banks! At every step of the process, Mia…read moreprovided us with excellent service and wise counsel. Her attention to detail, energy, sheer smarts, and tenacity are without peer -- and collectively proved to be crucial in getting us the home of our dreams. She is very strategic and effective at leading negotiations, while at the same time maintaining a very friendly relationship with (in our case) the seller's agent. She's one of the top professionals we have ever encountered in any context, and we recommend her without hesitation.

It's hard to know how to write review for Mia that captures her amazing qualities - her stellar…read morework ethic, incredible responsiveness, patience, her excellent sense of strategy. Where to begin? When we began looking for a home a few years ago we had some false starts - agents who, though well-meaning, just weren't able to help us find good options or bid successfully in such a challenging market. Meeting Mia was a piece of great luck and she immediately distinguished herself by providing a very thorough assessment of the options we were looking at. She remained extremely steadfast in helping us search for a home within our budget. In the end, we found a home that was perfect for us and believe we got a very good value because of Mia's help and good judgement. Her careful and incredibly detailed assessment of each home we saw helped us to begin to understand how to value homes and different features. She did an amazing job of checking official records to make sure that we were getting all the possible details on the houses we looked at and in several cases found issues that I'm quite sure another agent might have (and sometimes had) overlooked. Also, she is hands-down the most responsive professional of any kind I have worked with. This was such a comfort during the difficult process of searching for a home as we always knew that she was there to answer our questions and lend her good judgement. She was not only a blessing through the whole official process of buying and closing, reminding us of deadlines and details to be taken care of, but really went out of her way to help with finding great service providers and even gave us some great design advice! In short, give Mia a call if you want an ethical, highly competent and committed partner in buying or selling your next home! You will be very glad you did!

Glen Mitchell Realty provided the most professional and responsive service to my family during the…read moresale of our home after 40 years of continuous occupancy. We relied heavily on Glen's advice and took advantage of his knowledge of HMB in locating the essential services needed to achieve the momentous task of emptying out decades of accumulation. He also provided maintenance support to get our house presentable for staging. He provided regular updates with relevant details on the status of the sale. At one point there was a bit of tension during negotiations and Glen masterfully heard our concerns and supported our decision, which resulted in the buyer increasing their offer. In addition, the staff at Glen Mitchell Realty were helpful and knowledgeable during the plethora of documents needed to complete the sale. Thank you Glen Mitchell Realty for helping us through this momentous event.

Dear Glen and Melinda,…read more We really appreciate the efficiency and care with which you facilitated our moving transition. Your company is top notch! You have made a stressful transition seamless and we are very grateful. Thank you again for your expertise. We feel very well cared for and look forward to working with you in the future. Thank you Amy and Scott Powlen

I purchased my current home with Rainmaker about a decade ago! Alex paired me with the right…read moreperson on his team to work with. I always felt I could go to either of them with questions and concerns. Through the years, we've stayed loosely in touch. Recently I asked Alex his thoughts on a second property, sharing my concerns and parameters. He had/has really good ideas, has experience with handling different situations, and I didn't/don't feel at all pressured to purchase. When it comes, hoping the second time goes just as well!

We never thought we could get the dream home after seeing the massive traffic at the open house,…read morebut Yao Li made the impossible happen! She is incredibly knowledgeable, strategic, and resourceful, navigating this competitive market with expertise. Her support didn't stop at closing--the unexpected and valuable after-sale service (including offering resources & connections to help fix small issues) truly sets her apart. We are immensely grateful and feel lucky to have had her as our agent.

Treated my elderly mother poorly. Inexcusable. My father had just passed and my mom felt bullied…read moreand belittled. We would never recommend Kathy. Be better.

Kathy was my 8th grade English and History teacher at Egan Junior High in Los Altos. When I…read morediscovered she was now a Realtor in Los Altos I was very excited to work with her because if she was as great of a Realtor as she was as a teacher, I knew I'd be in exceptional hands as well as extremely pleased with the results! SPOILER ALERT: she was fantastic. Buying a home can be a very stressful and challenging experience. However, Kathy put me at ease throughout the entire process. I was astounded by her deep knowledge of the area, and the real estate world in general. Not only is Kathy and her team wonderful to work with, they have a ton of solid recommendations for inspectors, contractors, mortgage brokers etc. I really can't say enough good things about Kathy. If you are looking for an authentic, hard working and expert Realtor, Kathy should be your first choice!

Rented an old house that cost us $5000 a month. Installed dishwasher, kitchen island and other…read morestuff outselves. The landlord refused to change a lot of things including kitchen cabinets and stove. We performed professional lead test for $1600 out of pocket after receiving positive result from lead test bought at Amazon. We moved out before the rent expired, they did help us find a new tenants, but surpise surpise charged us $3000 without a proof of work (before & after pictures) essentially to resurface the wooden floor, which we cared for. It suffered abosulely no damage by us except for maybe marker pen by kids, we tried washing some of them off and it was coming off, so it didnt need the whole resurfacing work. We feel lied to and exploited to renovate the super old house. We left behind the dishwasher and kitchen island and Ring doorbell all brand new, and landlord refused to pay even $200 for everything included. The price was symbolic, because the dishwasher cost us $600 from Costco and Kitchen Island $500 from IKEA, Ring Doorbell dont remember. New tenants ended up buying those things. Worst experience I've had with landlords so far, the landlord felt super greedy. UPD: Wanted to clarify couple of points: * The management company was ok, Christopher was responsive * Amanda helped us find new tenants quickly when we wanted to terminate the lease early * There was NO lead problem (conclusion of the environmental report), but problem with who should pay for the evaluation. Owner refused to pay anything even though they were interested in this report as well (their words, not mine) The reason I left this review to the company is because I can't leave this review to the house owner, I just have nowhere to leave it. I wish the company would stop working with landlords like this, and do a better job of protecting the renter's interests as well, not just the landlord's. After all they're the mediators between the two.

Robinson and Company Realtors are the best property managers I have experienced by a long shot! I…read morerented a property that they managed for about two years. They are always very prompt and responsive to any maintenance issues. The small rent increase I experienced when my lease was up for renewal was extremely affordable. They are incredibly professional, kind, and considerate. I even needed to move out before my lease was up, and they were very reasonable in working with me to find someone new to take over part of the lease. Such a positive experience renting from them!

Twelve years later, here we are again with the Alex Aung Cupertino Real Estate Consultant team…read more In a world rushing toward AI for every answer, what stood out this time is something no algorithm can replicate: human judgment, patience, and care. Alex never once pushed us to make an offer. He did the opposite, asking quiet questions that helped us figure out what we actually needed in a home, and what we could live without. Yuchi made sure our finances were rock-solid before we wrote anything. She reminded us to budget for the nice-to-haves and steered us clear of money pits. Before submitting our offer, Alex walked us through the comps he'd prepared and, surprisingly, suggested we go in lower. In a moment when ceasefires get torn up every other week and the world feels uncertain, that lower number turned out to be exactly right. Behind the scenes, Alex paired our written offer with a strong verbal follow-through. We were shielded from the rest. Accepted as written. Two offers with Alex and Yuchi, 12 years apart. Both accepted on the first attempt. Yuchi is now voluntarily and unofficially project-managing our Sunnyvale home upgrade, taking time out of her schedule to visit stores and walk through options with us like it's her own place. Whether you're house hunting in the Bay Area, casually browsing, or just uncertain about whether now is the right time, reach out to Alex. You'll know right away you're in good hands.

Buying/selling a home in the Bay area can be crazy and stressful and we couldn't have done without…read moreAlex Aung Cupertino Real Estate team. We've both purchased and sold multiple properties with them all in Silicon Valley area and every time it has been nothing, but smooth experience and they exceeded our expectations. They are very experienced with entire Bay Area especially San Jose real estate market, which makes their expertise invaluable for us. We found that their incredibly detailed home price technical analysis report, prior to each offer we made is extremely useful and is very precise, unbiased, and well aligned with today's rapidly moving market and this ultimately guide us in securing our dream house confidently knowing we did not over bid more than needed to be in the game of bidding war in such a current competitive market. They also took their time to thoroughly review each inspection reports and disclosures with us, prior to each offer we make to make sure the property of interest has no hidden major repairs or red flags before proceeding with our offers . This again gives us great confidence in deciding whether to proceed with our offer or not. There were a few times they stopped us from proceeding further with offer due to costly foundation repair although the home is visually appealing on open house visit and other time with city's natural gas pipeline being too close to the back yard. There are many other incidences where their unbiased input was critical to our decision making on offer. They make sure that we as home buyer make the ultimate call on what price to offer with best of our interest. They work very transparently and truly have their client's interest at heart every step of the way in our home buying journey. From the get-go, they introduced us to a loan officer, proven track record of closing many home loans in a given time with best interest rate, from a competitive mortgage lender to get our pre-qualified loan approved, identifying our desired locations based on our family needs, help reviewing the reports and disclosures for red flags or negotiating and presenting relentlessly with seller on our offer to get it accepted in this multiple bid situations. What separate Alex Aung Cupertino Real Estate team from many other real agents in the Bay area is that they did not stop looking out for their clients right after the escrow is closed. When we needed to remodel our new house, they introduced us to their trusted and pool of resources, from their home builder network from structural engineer, licensed contractors, handymen, plumbers, heating/cooling electricians, painters and etc. They stepped-in and negotiated every quote for us. Just to make sure we are not getting ripped off and also get the best quality work for the amount money we needed to spend that give us ultimate peace of mind. Overall, we had great experience working with them every time. We will definitely go back and ask them to represent as our real estate agent next time whether home buying or selling comes along. We would not hesitate to recommend them to anybody.

I wanted to take the time to give Cal Bay Property Management and more particularly their Onsite…read moreProperty Manager Mr Gustavo Solis all the kudos ans praises they deserve. I just moved out after eight years at the same address and Gustavo has proven time and time again his dedication to the care and maintenance of the building, as well as his relentless commitment to quickly assist everyone with any issue or concern, and ensure all of his tenants' safety, well-being, happiness and confort. His professionalism is unmatched, his kindness exemplary. I have been a renter all of my life, and Gustavo is by far the best, most hard working Onsite Property Manager I have met. I also warmly recommend Cal Bay Property Management to any prospective tenants, my experience with them has been uneventful and easy ; they are diligent, fair, and reliable. Lastly, I would like to wish Gustavo and his family all the success they deserve and I hope this modest review will contribute to further it.

This place is getting worse. No real person responds any phone calls or emails. They keep adding…read moreunexplained charges, and it feels like a scam. Honestly, it seems fraud.